Gap Arvostelua 631

Bought some jeans. Best jeans I have purchased in years!

Was waiting for an order to be delivered and then Canada Post went on strike. A month after I placed my order, I received a notice that the order, which had been labelled as ‘undeliverable’ (understandably so), had been returned and a refund in process. However, I really wanted the items so I tried to order again but they are SOLD OUT. I complained to customer service about this ridiculous process and they just defended the Gap.
I’m sorry, but I would have liked the option to have my order delivered to me, as strike was over day I received email about refund. The company is too big, too rich and they JUST DON’T CARE.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I got a few baby gap outfits for my son and they look really adorable. the material is soft and gentle on his skin, perfect for daily wear. however, I was a bit disappointed that the fabric sharnks slightly after washing. the prices are also on the higher side compared to other brands. Still the design are stylish and comfy enough for casual days.

I want to return an item. On the initial order it says go to the help section on their website. There isn’t one.

In September I made a sizeable purchase at Old Navy/Gap. Purchase #: 1NHHWY0. One item was shipped separately, Sublime T shirt size S. It has never arrived!!! I have tried contacting UPS multiple times and have filed a claim, however I have not heard back from either UPS or Gap. The tracking shows it was delivered to Dartmouth, but I live in halifax, the next town over. I still have not received this item, and it was supposedly delivered back on September 24.

I have tried multiple times other get in touch with Gap customer service on their own website and the agents do not even respond to my inquiry, they read it (almost word for word what I've written above) and then ignore and leave the chat. I am going to have to file a chargeback on my visa and I am very upset that gap will not help me with this order, I would never purchase from them again.

What went wrong this time? Well the same that happens every time - the order arrived with brown jeans when green were ordered - surprise surprise!!
GAP jeans are great but this online order service is rubbish. I have never received the correct item first time. This must be the 8th time I have had an incorrect delivery and yet each time I ring up I get a surprised response from a really nice person. What is it with this system? Are you using robots who are both dyslexic and colour blind? I would love to be able to buy GAP jeans in store but it's no longer possible. How can Next operate cost effectively if EVRI have to keep collecting incorrect orders to return? Abysmal service, but good jeans when you receive what you ask for - which is once in a blue moon.

I have never received my order of €80 in total (ordered from www gap com se). After exchanging odd email messages with a person without the name nor contact details nothing happened. If I go on a tracking number that this person provided, everything is in Chinese and it says that order has been delivered, which is not.

Multiple times they've sent the wrong order. In order to get my money back for an item I don't even want, I have to take it to Returns. This is their mistake; the customer should not have to make a separate trip to return an item that they didn't want or order in the first place. they need to send a free pick up label. I then had to replace the same order again and at this point, things sometimes go out of stock, price is different etc. This needs to be corrected.

If I could give zero stars, I would! My package was delayed. Each day, the tracking info said out for delivery, but it never got delivered. I had to reach out 3 times to customer service to see if they could help i.e. give me an ETA or resend the item. The customer service reps were inept, didn't resolve my issue, and didn't appear to care that I was frustrated. I had to put through a claim to get a refund for the undelivered item. They didn't explain this process to me properly either resulting in more frustration. The best part is, when I put through the claim, I got a warning message telling me that in future my claims may not be accepted even though it was clear that the item had not been delivered. They couldn't even explain what this meant when I questioned it. Good luck if you order from them! You'll be lucky to emerge from the experience with your sanity intact!

Was an active customer for a couple of years. They cancelled my order yesterday. Calling today, they need to organize a conference call with my bank to verify me! And waiting time by the bank is up to 1h, and that's above already being on the phone for 40min. Humiliating and extremely time-consuming. That despite 15 previous orders sent to the same address and paid with the same card. Todeloo Athleta, Gap, Old Navy, and Banana Republic. Will better save my money. There are enough other stores.

I chose the fastest delivery (next day 2 business days delivery), and I spent extra 25 USD for that service.
And yet gap still use the “UPS ground saver “ the cheapest delivery option. Now my package is not going to be delivered on time… what’s that extra 25 dollars for?
Not a trustworthy company:(

They woudn't cancel my order for no reason

Per ben due volte negli ultimi 15 giorni ho acquistato una felpa blu, l’ordine è stato confermato ma dopo qualche giorno annullato perché la felpa non è disponibile. Se e’ vero, perché è ancora regolarmente in vendita sul sito? E perché i miei soldi risultano ancora trattenuti e non mi vengono restituiti? E’ evidente che non siete capaci di vendere online, smettete di prendere in giro le persone con finte offerte.

Je viens régulièrement a Gap pour mes vacances afin de me ressourcer à la montagne et faire du ski en hiver mais aussi des randonnées en profitant du lac de Serre-Ponçon pour me rafraîchir en été.
Dans cette ville de 40000 habitants on
trouve tout ce dont on a besoin mais pour les problèmes de santé c'est plus compliquer, car les médecins et les dentistes refuse de prendre de nouveaux patients

I visited this store in Virginia and was impressed with the clean layout and wide selection of clothing. The staff was friendly and helpful.

I bought jeans in store last week and then yesterday I received an email that they were on sale. I called customer service to get a price adjustment. The customer service rep kept putting me on long holds and then said I would have to go back to the store to get my credit. The closest location is 25 blocks away. They have always done price adjustments via phone. Now suddenly they can only do it in store.. crappy customer service from a dying brand. Won't be buying there again

Awful experience with them. I had an associate in-store order something for me. I gave them my ID so they could enter in my address. Did not provide me with a receipt. A few hours later at home I checked and they entered the wrong city and state for my address! So I called customer service immediately and asked if I could change the address. They said they were unable to do that. I explicitly stated this was an error on THEIR end, which was of absolutely no consequence apparently. I asked if they could cancel the order and place another one with the correct address. They agreed but emphasized there was no guarantee the order would be cancelled. So I’d be responsible for paying double because of a store associate’s incompetence?? Wow. So at that point I told them to go ahead and cancel the order. They said they could put a request in but could not guarantee cancellation. At this point it’s about 3 hours since the order was placed. I asked if it had been shipped yet. The rep said no. So if it’s not been shipped why are they being so difficult about cancelling the order, especially given my explanation of the fault being on the company side?? I stated if it’s not cancelled I’m going to dispute the charge with my bank. The last unsurprising part being that the rep was unable even to email me confirmation of the cancellation ‘request’. Will never shop at Gap again. This experience was unnecessarily stressful and their incompetence and inefficiency is quite frankly pathetic.

Will never do business with them again. The worst customer service. There are way too many companies that sell better clothes, have better customer service, and more deserving of your dollars.

Never have stock in normal peoples sizes but happy to bombard one with inappropriate emails.

Have had several problems with recent orders. Placed my last order over over 80 dollars. Only three items were included in the ctual package have refused to issue a refund then told me to dispute it with my the card. Of course Gap decided to tell the bank this was delivered and yes they couldnt confirm what was int he package but that something was delivered so they shouldnt have to refund. HORRIBLE standards, ethics and policies. And i was a card holder.