Galliard Homes Arvostelua 

Property management manager Kris and Conceiage desk from GEM are helpful and paid effort continuously to investigate and resolve the drainage blockage problem for my apartment. Appreciate his help in a very professional way.

The worst management company I have ever experienced. Each year the cost of service charges rising unexplained and some parts of were not being repaired or working in flats. Definitely would not recommend using their services, avoid completely.
After years of steadily increasing service charges, I’ve completely lost confidence in this management company. Billing has repeatedly been inaccurate, creating unnecessary stress and requiring residents to spend time chasing corrections. To make matters worse, they attempted to charge leaseholders for lift works that residents had never approved.
Communication has been poor, transparency is lacking, and it often feels like decisions are made without proper consultation. For the level of service provided, the value for money is extremely disappointing. I would not recommend this management company based on my experience.

I had to contact Galliard Homes to help with a parking issue at one of their shopping centres.
I contacted them via their feedback form and soon received a response from Lucy (Marketing Manager) assuring me she would look into this for me. A few days later the problem was resolved. Fantastic service!

Natalia at Galliard has been a pleasure to deal with. She has been very responsive on every issue, small or large, dealing with us pleasantly and professionally. This was a first time buy after a couple of difficult attempts elsewhere and we are very grateful for her patience and understanding in helping our purchase run as smoothly as possible. Fabulous service all round.

In the sales brochure for our flat, there was an area of land described as "Residents' Private Landscaped Garden Area'
We paid for this facility. It is for our use. It was part of the offer when we bought our properties, and the purchase price reflected that. After four years of owning the property, the area was still unattractive, so I emailed the CEO of Galliard estate Management (a division of Galliard Homes) to query it. This is the response I received:

"Turning to the landscaped garden area referenced in the sales literature, I acknowledge your concerns. My understanding is that the freeholder has either completed, or is in the process of completing, the disposal of land to the rear of the development for redevelopment purposes. I am currently in discussions with the freeholder regarding associated works, including contributions towards the resurfacing of the access road serving the development.
Whilst I appreciate that you may disagree with the freeholder's decisions in this regard, the freeholder is entitled to dispose of land within its ownership, subject to compliance with any applicable statutory obligations, including the requirements of Section 5 of the Landlord and Tenant Act 1987 where relevant."

They are not entitled to dispose of land that they have stated in writing is for the use of residents. That facility falsely inflated the purchase price of our properties. And it has now correspondingly devalued our property values.
This is deceit, fraud and profiteering from leaseholders.

Within the past year, Galliard Homes demanded that my earlier review be removed because it mentioned an individual’s name. I accepted this under Trustpilot’s policies. But what exposes their true character is that they have not applied the same rule to positive reviews that also include names.

This is blatant selective enforcement designed to falsely inflate their ratings. Data protection and trust policies require equal treatment of positive and negative reviews, yet Galliard Homes only acts when criticism is involved. That double standard is not just unfair — it is disingenuous and manipulative.

If Trustpilot applied the same rules consistently, and removed all positive reviews that include names, Galliard’s score would be far closer to 1. Their current 2.1 rating, already sliding further into “1’s,” is misleading because it benefits from reviews that should not even be allowed under the same policy they used to silence mine.

Their conduct shows a company more concerned with suppressing negative experiences than addressing them. This pattern erodes consumer trust and proves they are fully deserving of their poor reputation..

Tried to get in contact and they hung up on me 3 times in a row. Would rather accept a bin from a homeless person than go with a home with Galliard.

I am a leaseholder at a development managed by Galliard Estate Management (GEM, formerly PMM), acting on behalf of the freeholder, Freshplant Ltd, part of the wider Galliard group structure.
My estimated annual service charge in 2012 was approximately £2,481. By 2025, this had risen to £5,400, with a further balancing charge anticipated — for a one-bedroom flat in a building with no gym or swimming pool. A mortgage valuer reportedly described it as the highest service charge encountered for a property of this type and location. The mortgage application was subsequently refused.
After years of concern regarding escalating service charges, and following widespread leaseholder complaints, GEM eventually issued correspondence admitting:
• “a failure to substantiate the level of reserves required”
• “lack of information provided to leaseholders”
• and acknowledged the financial hardship caused to residents.
Despite repeated requests over many years under Section 22 of the Landlord and Tenant Act 1985, I was refused electronic or postal copies of supporting invoices. I was repeatedly told that I would need to travel approximately 40 miles to inspect documents in person.
I also identified unexplained discrepancies in the accounting references used in correspondence relating to my Deptford flat, raising further concerns regarding transparency and apportionment.
After posting a previous review, Galliard requested its removal via Trustpilot moderation procedures. Trustpilot informed me that the review had been removed for allegedly containing “personal information” because it referred to company directors… whose identities are publicly available through Companies House records. Those references were included solely to explain the corporate relationship between the entities involved.
I appealed the decision. I explained that the individuals referenced were company directors acting in public corporate roles, not private individuals. Trustpilot nevertheless upheld the removal in a brief response which did not substantively address that distinction. The process felt largely procedural and automated.
I am therefore reposting this review in revised form, limited strictly to the underlying facts and my experience as a leaseholder.
To be fair, Galliard often identifies interesting and ambitious development locations. However, in my experience, when it comes to service charges, reserve funds, transparency, and leaseholder communication, the management experience has been deeply unsatisfactory and concerning.
There are also significant heat-retention issues within the development itself, although that is arguably a separate issue.

Dishonest and greedy organisation.
Flats sold using promises made by sale people that were not fulfilled by the company. When we queried this with Galliard we were ignored repeatedly. Finally got an answer telling us that they are not responsible for the tactics their sales people use.
Service charges are outrageous and the highest in the area. And 50% higher than that stated by sales staff.
Galliard Homes and GEM Ltd are the same company (same directors anyway) but GEM say they are independent of Galliard and not responsible for Galliard's sales techniques and promises.
Surely the 5 star reviews on this company are fake?

I had a meeting with krzysztof kowalczykowski from galliards homes management today. He is is a wonderful and outstanding manger. When ever I question about the property, his response was immediately and always with positive attitude. He truly cares about the residents. Great Assets to the company.

Following Galliard’s response and to make it clear, while at the last FFT Hearing the case was adjourned, the FTT Judge would not have adjourned the case and booked out a further 3 days of Tribunal time if the case had no merit. The Judge read through the paperwork submitted even commenting that we had some valid points and on that basis has booked out a further 3 days of Tribunal time. Additionally, there are now 57 claimants who have submitted a claim to FTT against Galliard so it is multiple leaseholders who are fed up with the extortionate service charges racket which have increased by 240% over the last 8 years. If there was no wrong doing 57 people would not have submitted claims and the Judge having assessed our claim would not have adjourned the case booking out a further 3 days of invaluable Tribunal time.
The claim is against the Freeholder part of the Galliard Group.
We look forward to the Tribunal …

My name is tariq I have bought a flat in hayes . My nightmare started . It has ruined my life . Very high maintenance fee. You can't sell property. Worst safety management team. Nobody wants to rent due to safety issues. Galliards r robbers

Brilliant Service from Galliard. I was so grateful that Darcie took the time to check through archives to supply some documents that I had requested. The professional and quick response was very much appreciated.

My experience with Galliard Homes has been extremely disappointing and stressful. There are serious concerns around unethical business practices, particularly in how developments are marketed compared to what is ultimately delivered. There are signs of improper or substandard conversions in my development resulting in excessive and unreasonable service charges, causing extreme stress and anxiety.

What’s most troubling is the lack of accountability—issues tend to be brushed aside rather than properly acknowledged or resolved. The whole experience with Galliard and their many partners has caused significant stress and has undermined my trust in the company. Never buy from Galliard; it will turn into your worst nightmare.

My experience with them has been really frustrating. The overcharging without clear explanations is stressful, and it’s got to the point where I feel anxious even opening their emails.

I have made the mistake of buying a property from this developer. It has been a nightmare from start to finish. The property building has numerous faults and problems. In addition, I have been charged excessively for services and this has gone up nearly 200% in 7 years.
Furthermore, the company does not respond to emails or complaints and ignores correspondence. I wish I never purchased from this developer.

Great experience buying my flat with Galliard Homes. Joe was excellent throughout, very helpful at every stage and always quick to respond to any questions I had. The whole process felt straightforward and stress-free.

It's been a very exciting time for me buying my first home, but with it being my first time, I had a lot of questions. All of which were promptly answered and clarified by Joe Neidus, who has been helpful and informative throughout the entire purchasing process.

Offered to provide support on weekends, proactively gave measures to handle the issues.