Furniture Village - Stevenage Arvostelua 

No issues. Slightly surprised they didn't have the clock in stock on site.

We had such a good service at Stevenage branch. All the staff were so friendly and helpful. There was no pressure to buy anything. Crina Stilovc went above and beyond. She was so lovely and friendly and explained everything. She was very patient in our choosing. Highly recommend this branch.

Phillip was the very best. Fantastic caring and understanding service. He truly cares and gave the best possible advice. Was wonderfully to have his knowledge and experience during the sale. Not only was his site knowledge great he was also a gentleman and lovely person. I would highly recommend a visit when looking for a new sofa.

Robert Medina at the Stevenage store was most helpful, providing a quote and answering all the questions that we had. We proceeded with the order online after measuring the space, online order was easy to use.

Salesperson was very helpful

Lovely staff, great quality products, quick delivery and assembly.

The sales consultant Michael, was very helpful and knowledgeable in helping us decide which model sofa to purchase

Great staff
Very easy to choose with a great variety to choose from
Very satisfying visit & purchase

Whilst we more or less knew what we wanted Philip helped us greatly in guiding us through our various options. Very satisfied with the outcome.

I was helped by sales consultant Crina Stilivc. I found her very professional and knowledgeable. She was polite and made process of buying very smooth and productive. She is an asset to your company look after her

Michael was exceptionally professional and attentive to our needs and preferences. He made sure that the experience was as comfortable as possible and will definitely be coming back again in the future to this branch! 5 stars would have been 6 if there was the option.

Edward was very helpful without being pushy. He knew the product well and was flexible with the price

Friendly delivery men, all rubbish taken away and everything assembled and in situ before leaving

2 weeks delivery date , out of nowhere just 3 days before agreed delivery date, became 8 weeks. They menace you with high cancellation fee.
A company to avoid.

The sales person explained the different kinds of models that were available .
The piece of furniture which we ordered is ideal for our specific needs in terms of comfort and a good range of upholstery fabric was available.

Salesman in shop was very good. Did not try to hustle me which happens in some shops.
Very easy to buy furniture. Booked my delivery date as stock showed ok.
The problem was with the delivery!!!
Were meant to deliver before. 0815 but was then changed to 10.30 which was Ok. Received message to say I was next & they would be here within the next 30 mins.
No-one came.Then received a message to say they could not deliver( no reason given). No notification to explain what the problem is.
I checked my order on tracker and apparently they HAVEN'T MADE IT YET!!!!!
Very unhappy customer.
NO COMMUNICATION TO SAY WHEN I WILL GET MY ORDER.

My daughter had purchased a 3 seater & a 2 seater settee from Furniture Village & as my wife & I wanted a couple of 2 seater settees & a footstall we decided to try them. We saw the item we wanted as soon as we walked into the store. We were served by Michael who was very friendly & remembered our daughter. Apart from the incorrect footstall being ordered everything went smoothly. I contacted the store re. the footstall & they refunded over £200.00 immediately. So far we are very pleased with the customer service.

I've waited 3 weeks for someone to come and repair faults on our 2 new chairs , only to be told the day before the prebooked and previously confirmed appointment that he can't now attend. I now have to wait yet another 2 weeks before they can attend just for an inspection/repair. Not happy!

We ordered our mattress before our house sale fell through and Chris has been amazing keeping in touch with us and helping us to push our delivery date back whilst we found a new house!
Exceptional customer service from Chris Jenkins…we cannot thank you enough!

Disgraceful behaviour from two members of staff this afternoon. They conducted a loud and inappropriate conversation about women with a third party on the telephone. I was clearly in view, browsing the shop floor whilst they made their openly derogatory and sexist comments. Upon telling them their comments were offensive, one offered his apology. Downstairs I asked to speak to a manager to be told that the gentlemen in question were managers. Shocking and unprofessional. I won't be returning.