Furniture Village - Leeds Arvostelua 

Love my new wardrobes but I was extremely disappointed with customer service received. I placed my order at the beginning of April and notified them I was moving in beginning of May into my new house, I was told they should be with me for then but didn’t make any promises (completely understandable) anyways I proceeded with the order. Once placed the portal said it would be with me for the beginning of May, the dates on the portal passed and no one had contacted me to book delivery or notify me of any delay. I tried to ring on multiple different times to get ann update and the phone is never answered. Luckily I live nearby to store and I went in chasing answers (plenty of staff, many of which seem to be ignoring the phone ringing and not seeming busy themselves or held up with a customer or anything). I was told on multiple visits someone would chase it and then when I would return after a week or so I was told nothing had actually been chased. I was told staff in store couldn’t ring the warehouse and it was them that was causing the delay. I was eventually told by Richard on probably my 3rd visit to store that the furniture cutting machines had broken during a warehouse move and this was the first time I received an apology, Richard said he would chase it and get back to me in 24 hours. I personally didn’t get an update via phone call or anything. I was given a new date on the portal and it passed again and again no one cared to notify me of a delay or offer an apology. I then had “delayed” on the portal / tracker but no clear date at this point I had moved into the new house and had no wardrobes. No answer again on the phones, returned to store and was told by Louise that she could ring the warehouse - confused if only her rank can ring the warehouse but I had been told multiple times previously only an email could be sent and that they couldn’t ring. The answer on the call was that they will get it to be as soon as possible. Louise said it will be around a week from this point that I would receive a call to schedule delivery/ A week goes by and I don’t receive a call. My plan was to them come into store and cancel my order as it has now got to June (2 months after placing the order, 1 month after moving in) and I had got fed up of waiting with no communication and I was living out or boxes and quite frankly I didn’t want to give my money to the company anymore, I sent a polite email to management chasing for a final update and to say I was dissatisfied with the service so far (to which I never received a reply) and then a couple days later I receive a call saying they can come out in 2.5 weeks and install them. I decide to proceed as I loved the look of the wardrobes and struggled to find others that I liked as much. The 2 men that built them were lovely, quick, chatty and efficient and I love the wardrobes, hence the 2 stars (although delivery and assembly is by a separate company to furniture village that they have a partnership with) but I really am let down by the customer service I has at the store. I am relieved they are finally here but I don’t think I’ll be placing an order from furniture village again unless it is an item that is to be delivered asap but even so I feel put off from my experience.

We ordered 2 FLEX RHF CORNER SOFA BEDS, and they arrived approximately 12 weeks after placing the order.

The delivery team were polite, respectful of our property, and communicated well throughout the delivery. They had to make two trips from the van to bring all the parts into the house. Before leaving, they took several photographs and explained that these were to protect both themselves and the company from unnecessary claims and customer complaints. They also demonstrated how to convert one of the sofa into a bed and how to use the beige power recliner.

Unfortunately, the delivery was not completed as it should have been. The second grey power recliner was left without being connected to the battery charger and mains socket. We also asked about the furniture gliders that were included in our order, but we were told they were not on the van. The delivery team promised to return later that day to connect the recliner properly and deliver the gliders, but they never came back.

I contacted customer services, who arranged for a technician to visit and connect the power recliner correctly, and they also said the gliders would be sent out separately.

As a customer, trust is important. We accepted the delivery believing the outstanding issues would be resolved the same day, based on the delivery team's assurance. I feel customers should only be asked to sign once every item has been delivered, everything has been set up correctly, all accessories have been provided, and the customer is completely satisfied. Instead, it felt like the company was more focused on protecting itself than ensuring the customer received the full service promised.

Despite these issues, we are very pleased with the appearance of the furniture. The leather looks and feels high quality, and the reclining mechanisms work well. We hope the furniture proves to be durable for many years, and that if we ever need to use the additional insurance cover we purchased, the after-sales service will be just as reliable.

Mike was very attentive without being forceful.made shopping a great experience so thanks mike.good job😊

Patient and good customer service and advice

The delivery process was slick on the day. The team assembled the order and left with the package in a timely manner leaving no mess.

We had an excellent experience with Mike at Furniture Village in Batley, Leeds.

From the moment we walked into the store, Mike was friendly, knowledgeable, and incredibly helpful. He took the time to understand what we were looking for and guided us through the different options without any pressure. His product knowledge was outstanding, and he explained the features and benefits of the power recliner sofas clearly and thoroughly.

Thanks to Mike's advice and expertise, we were able to find the perfect sofa for our home with ease. He even taught us how to properly care for our sofa. He made the whole purchasing process smooth, straightforward, and enjoyable.

Excellent customer service like this is hard to come by. We would highly recommend Mike to anyone visiting Furniture Village and looking for honest advice and exceptional service. Thank you, Mike, for making our sofa-buying experience such a positive one! (Michelle &Lyndon)

A good experience.
No pushy salespeople, however when needed the young man that served us was excellent.

Good service in the store without being pushy and easy to order.informed in advance about delivery and was on time deliver by two very polite men who took all the packages away and made sure we were happy before leaving .very happy with our sofa and chair good quality

Very helpful and personable sales person.

after almost 1 year they have FINALLY got it right.the first sofa and footstool had faults as did the second and third.the forth one was ok.they did offer money off the others,but having paid over £2000 i wanted it right. no offer off compensation for the wait and stess from this situation which would have made my experience a bit more bearable and a recommendable company.delivery lads were friendly quick

Excellent Sales Consultant ( Richard) . Great knowledge and explained everything to us, very clearly and precisely!
Very helpful and friendly

Good so far. Just waiting for delivery

Richard was amazing
Left us to choose but gave us great advice and made us feel comfortable

Ordering experience was very good, very relaxing and didn’t feel pressured or rushed to buy!
Waiting time, felt extremely long! Unfortunately not much communication for any delays, experience when calling to get an update, was a little frustrating, as didn’t always get a call back.
Overall happy with furniture!

Richard was very friendly & made everything very easy. Would definitely recommend!

Sales team were helpful and not aggressive. Products delivered sooner than the promise. The delivery team were careful around the house, knowledgeable and absolutely brilliant. They kept us informed throughout. Overall great experience.

The assistant was very helpful and professional

Salesman was professional and very helpful

We dealt with Mike who was very knowledgeable and not pushy in any way. He left us to think about our decision and followed up as promised.

Ash was a pleasure to deal with, polite, helpful and very knowledgable

Would highly recommend this company and their staff