Really helpful and amenable movers. Helped us greatly from start to finish. Well organised and easy system to navigate from quote to payment. Small improvement suggestion might be more handholding... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fox picked up our goods, which arrived by ship, at the port, brought into storage where they remained for 5 years, then delivered to our new home, taking boxes to each room as we directed, uncrated ou... Näytä lisää
Dave Way was absolutely brilliant in handling everything from the start. Communication was absolutely great all the way through. This put me at ease. On the day, Colin rocked up on time and went above... Näytä lisää
Yritys on vastannut
The removal men, Sean & Gareth, rang me to let me know when they would arrive & they arrived on time. They worked quickly to get all my belongings on their van & to off load it all at my new home. I... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Fox Group (Moving and Storage) Ltd
Yrityksen kirjoittama
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Yhteystiedot
10 Somerset Road, NP44 1QX, Cwmbran, Yhdistynyt kuningaskunta
- 01633866923
- trustpilot@fox-moving.com
- www.fox-moving.com
Fox Group (Moving & Storage) Ltd
4,7
Erinomainen
534 arvostelua
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The team made the move so much less…
The team made the move so much less stressful! With 2 young children it helped so much! Extremely professional and polite. Nothing was too much trouble. They worked so hard Packing removing and moving our house.
7. elokuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your wonderful review, Karen.
We are delighted to hear that our team helped make your move so much less stressful. Moving home with two young children can be particularly challenging, so it is wonderful to know that having the team take care of the packing and moving made such a difference for your family.
Your comments about their professionalism, politeness and hard work will mean a great deal to everyone involved. Knowing that nothing was too much trouble is exactly the service we aim to provide.
Thank you for choosing Fox and for taking the time to share your experience.
Terrible service
My experience with this company during my relocation from the UK to Spain was extremely disappointing. I am giving 1 star only because there is no option to give a lower rating.
The problems started during the loading process in Cardiff. The moving crew was unable to complete the work within the two days that had been planned. Since my flight to Spain was scheduled for the following day, delays were simply not an option. To ensure everything was loaded on time, my wife and I had to work alongside the crew and put in a significant amount of effort ourselves. This is not what I would expect from a professional relocation company.
Things became even worse upon delivery in Spain. Our brand-new refrigerator was damaged during the move, including visible scratches on the door. In addition, the installation was not completed correctly and one of the doors still does not close properly. Despite paying an additional insurance fee for extra peace of mind, I have never received any meaningful update, feedback, or resolution regarding the damage claim.
Another major issue was the furniture reassembly service. From the outset, it was clearly agreed that all furniture dismantled for the move would be reassembled upon delivery. This did not happen. As a result, my family was left living among boxes, with several rooms unusable due to wardrobe components and unassembled furniture. Some parts were missing and poorly organized, making assembly extremely difficult. At one point, my son had to sleep on the sofa because his bed could not be assembled due to missing components.
Eventually, the furniture was assembled by a third-party company, but only 10 days after we had moved into the house. During that entire period, there was no proactive follow-up from the relocation company to check on the situation, provide updates, or ensure that the promised service had been completed. The lack of customer care and ownership was extremely frustrating.
What disappointed me most was the complete lack of communication after the move began. The manager was responsive and communicative before the loading process started, but once our belongings were collected, he stopped responding to my emails, messages, and phone calls altogether. As a customer, I felt abandoned at the exact moment when support was needed most.
I also expect Customer Service to respond to this review by claiming that everything was caused by customs delays. While there were customs-related issues, this explanation does not account for the poor communication, lack of follow-up, failure to deliver the agreed service, damage to my belongings, or the absence of any response regarding my insurance claim.
In the end, the only reason the outstanding issues were eventually addressed was because I repeatedly insisted that the company deliver what had been explicitly promised in the contract. I should not have had to chase the company continuously to receive the services for which I had already paid.
What makes this situation even more disappointing is that the price charged for this relocation was significantly above the market average, supposedly reflecting a premium level of service. Unfortunately, my experience was the exact opposite. The service delivered fell far short of the expectations created during the sales process and nowhere near justified the premium cost.
Overall, I would never recommend this company. The quality of service was far below expectations, customer support was extremely poor, and the entire process was handled with a concerning lack of professionalism, accountability, and customer focus. What should have been an exciting international move for my family became a stressful and frustrating experience.
I would strongly advise anyone considering this company to look elsewhere.
25. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your review.
We do not accept that the account provided fairly reflects the circumstances of this move or the considerable efforts made by Fox to support you throughout what became an exceptionally difficult international relocation.
The principal disruption arose from significant customs delays in Spain which were entirely outside our control. These delays were caused by the Spanish authorities requiring inspection of personal house plants included within the consignment. Prior to the move, we had specifically advised against shipping these items and explained that doing so could create customs complications and delay clearance. Unfortunately, that is precisely what occurred.
Despite this, our team remained engaged throughout and made considerable efforts to minimise the impact on your family. Our crew remained overseas for longer than originally planned in an attempt to recover lost time and complete as much of the delivery as possible. We also arranged for a third party handyman to attend and complete outstanding assembly work at no additional cost to you.
We therefore strongly disagree with the suggestion that you were abandoned or that Fox failed to take ownership of the situation. Communication continued throughout the move and substantial additional resources were committed in order to assist with circumstances that had not been created by Fox.
We fully appreciate that customs delays and the resulting disruption were frustrating. However, it is important to distinguish between service failures and exceptional events outside the control of the removal company. In this instance, we believe we acted throughout in good faith, reasonably and in the best interests of our client, including taking additional steps and absorbing additional costs in an effort to bring the move to a satisfactory conclusion.
We are sorry that, despite those efforts, you remain dissatisfied, but we do not believe this review provides a balanced representation of the service provided or the circumstances that affected your relocation.
Fox, A Great Removals Experience
Prompt replies, great back up admin team, blokes on the day were efficient and v hard working, value for money, everything transported with absolutely minimum damage, so far all goods present and correct…so far so good!
17. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
V
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your kind review, Jessy.
We are delighted to hear that you found our team empathetic and professional. We understand that moving can be a stressful and emotional experience, so providing a supportive and reassuring service is extremely important to us.
Thank you for choosing Fox and for taking the time to share your feedback. We really appreciate it.
Very rude female staff on the phone call
Very rude female staff the phone call was recorded and the staff member should be on Universal credit and not working for a well known company the manager should listen to the call that was made on 6th of August 2026 I PROMISE the way I was spoken to I would NOT recommend Foxes Removels to remove your personal items BUT I do recommend that the member of staff have training how to speak to people with respect infant I recommend if you want to have any removals done is to use someone else than FOXES and I will phone up headoffice and make a serious complaint about that 1very rude member of staff
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear that you were unhappy with your recent telephone conversation with a member of our team. We take concerns regarding the standard of service provided by our staff seriously and expect all communication with our customers to be conducted in a professional and respectful manner.
We will investigate the circumstances surrounding your call of 6 August 2026 so that we can establish what occurred and address any matters arising from our review.
We apologise that your experience has left you feeling dissatisfied with Fox Moving & Storage. This is certainly not the impression we wish to leave with anyone contacting our company.
Thank you again for raising your concerns and giving us the opportunity to investigate them.
The removals team were excellent
The removals team were excellent. Very Polite and professional as well as being very helpful throughout the move.
10. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review, Stephen.
We are delighted to hear that our removals team provided such an excellent service and were polite, professional and helpful throughout your move.
We will be sure to pass your kind comments on to the team. Thank you for choosing Fox and for taking the time to share your experience.
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your kind review, Barbara.
We are delighted to hear that you found our team helpful and friendly. We will be sure to pass your comments on to everyone involved.
Thank you for choosing Fox and for taking the time to share your feedback.
Successful move
The guys arrived early in the morning were very efficient removing everything from the house. They had a hard job at the new house bringing everything up steps to the house but they did a fantastic job. Really recommend them.
28. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review, Paul.
We are delighted to hear that the team arrived promptly and worked efficiently throughout your move. The steps at your new home certainly added an extra challenge, so it is particularly pleasing to know that the crew worked hard and did such a fantastic job getting everything safely into the property.
We will be sure to pass your kind comments on to the team. Thank you for choosing Fox and for your recommendation.
Moving day made far less stressful with…
Moving day made far less stressful with the brilliant pair of removal men. Nothing too much trouble for them to deal with, thank you lads for all your hard work.
31. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your lovely review, Janet.
We are delighted to hear that our team helped make moving day far less stressful for you. Knowing that nothing was too much trouble and that their hard work made such a difference is wonderful to hear.
We will be sure to pass your thanks and kind comments on to both members of the crew.
Thank you for choosing Fox and for taking the time to share your experience.
The three man team heading by Steve was…
The three man team heading by Steve was excellent. Most efficient, thorough, friendly and made sure I was aware of what was happening and how the packing and removals process was proceeding.
First rate.
30. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review, David.
We are delighted to hear that Steve and his team provided such an excellent service. Keeping our customers informed throughout the packing and removal process is extremely important, so it is particularly pleasing to know that you found the team efficient, thorough and friendly at every stage.
We will be sure to pass your kind comments on to Steve and the team. Describing their service as first rate is a wonderful compliment.
Thank you for choosing Fox and for taking the time to share your experience.
All instructions were very clear a well…
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
29. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
by Jenny
Reliable, pleasant and smooth sailing.
Wonderful service from the start. A little confusing initially but that is based on multiple vendors communicating at once, so figuring out who is who in this process. Otherwise it has been great. Dave Way has reached out and been fantastic to communicate with, the gentlemen who came to pack up and load my items were great. Made it a pleasant experience so far.
27. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your wonderful review, Andre.
We are delighted to hear that you have had such a positive experience with Fox. We completely understand that having several different parties involved can make the early stages of the process a little confusing, so it is particularly pleasing to know that things quickly became clear and straightforward.
It is great to hear that Dave Way has provided excellent communication and support, and that the crew responsible for packing and loading your belongings made the experience a pleasant one.
We will be sure to pass your kind comments on to Dave and the team. Thank you for choosing Fox and for taking the time to share your experience so far.
Fast response. Professionals all through
Fast response on initial query and very professional and polite surveyor. Friendly staff removing and smooth move.
24. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your great review.
We are delighted to hear that you received a prompt response from the outset and found our surveyor professional and polite. It is also wonderful to know that our removal team were friendly and helped ensure everything went smoothly on moving day.
Thank you for choosing Fox and for taking the time to share your experience. We really appreciate it.
Communication with the staff was great
Communication with the staff was great. Right from the survey, to provision of boxes and assistance with packing and moving the stuff. Staff were highly professional and friendly
22. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review, Mohammed.
We are delighted to hear that communication was excellent throughout your move, from the initial survey and provision of boxes through to the packing and moving itself.
It is particularly pleasing to know that you found our team professional, friendly and helpful at every stage. We will be sure to pass your kind comments on to everyone involved.
Thank you for choosing Fox and for taking the time to share your experience.
A Quality Service.
Friendly, informative, helpful staff! Easy to get hold of on the telephone! Face to face assessment and meetings much appreciated, and appointments straight forward to arrange. Packing crew very efficient, helpful, professional and friendly. Prices are fair, and service overall of excellent quality.
22. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic and detailed review.
We are delighted to hear that you received such a positive experience throughout, from the initial telephone contact and face to face assessment through to the packing itself.
It is particularly pleasing to know that you found our team friendly, informative and easy to contact, and that the packing crew were efficient, professional and helpful. We are also very pleased that you felt our pricing was fair and the overall service was of an excellent standard.
Thank you for choosing Fox and for taking the time to recognise the efforts of our team. We really appreciate it.
Shaun and team did a fab job and really…
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
23. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review.
We are delighted to hear that Shaun and the team did such a great job and helped put you at ease throughout your move. Knowing that you found the whole experience truly excellent is exactly the feedback we love to receive.
We will be sure to pass your kind comments on to Shaun and everyone involved.
Thank you for choosing Fox and for taking the time to share your experience.
Our move was expertly and efficiently…
Our move was expertly and efficiently handled from
beginning to end. Colin worked tirelessly in the heat all day to pack and load our household items and he and his team finished the packing the next day and delivered all our goods safely at the other end. I would recommend Fox’s to anyone. Colin and his team were not only efficient but very pleasant and helpful.
21. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review, Catriona.
We are delighted to hear that your move was handled so expertly and efficiently from beginning to end. Working throughout the heat made the job particularly demanding, so your recognition of Colin's tireless effort is greatly appreciated.
It is also wonderful to hear that Colin and the wider team were not only efficient, but pleasant and helpful throughout, and that all of your belongings arrived safely at your new home.
We will be sure to pass your kind comments on to Colin and the team. Thank you for choosing Fox and for your recommendation.
This seems a little harsh as the only…
This seems a little harsh as the only problem I had was with one of the removal men who had a serious attitude problem. He created a problem through pure laziness trying to cut corners! I’m not willing to go into details but thanks to Matt who has been superb all the way through and is trying to resolve the issue. Without this removal man I would definitely recommend this company and a big shoutout to Matt and Jacqui thank you for being so patient and helpful. This was a huge move both physically and emotionally and your understanding was amazing
23. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your honest and balanced feedback, Donna.
We are sorry that the actions of one member of the team detracted from what was otherwise a positive experience. Your concerns have been taken seriously and we appreciate you allowing us the opportunity to address the matter.
We are particularly pleased to hear how supportive Matt and Jacqui have been throughout. We understand that this was a significant move for you, both practically and emotionally, so knowing that their patience, understanding and assistance made a difference is extremely important to us.
We will make sure your kind comments are passed on to Matt and Jacqui, and Matt will continue working with you to bring the outstanding matter to a satisfactory conclusion.
Thank you for choosing Fox and for recognising the efforts of those who supported you throughout your move.
Excellent, professional service - highly recommended
Fox's three man team worked quickly and efficiently in extreme heat, and with friendly good humour, to pack and take all our household stuff into storage, pending a move to a new house. As the access lane is narrow, they used a box van to shuttle everything to the large removal lorry which was parked elsewhere. Many thanks all!
21. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your fantastic review.
We are delighted to hear that our three man team worked so efficiently and maintained their friendly good humour despite the extreme heat.
The restricted access and need to shuttle your belongings by box van certainly added another challenge to the day, so it is particularly pleasing to know that everything was handled smoothly and efficiently.
We will be sure to pass your thanks on to the team. Thank you for choosing Fox for your move and storage, and we look forward to assisting you again when the time comes to move into your new home.
Friendly staff and very helpful
Friendly staff and very helpful. Not five star because I didn’t get the date I requested for.
17. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd
Thank you for your feedback.
We are pleased to hear that you found our team friendly and helpful throughout.
We are sorry that we were unable to accommodate your preferred date. We always do our very best to meet requested moving dates, although availability can sometimes make this difficult, particularly during busy periods.
Thank you for choosing Fox and for taking the time to share your experience.
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