Really helpful and amenable movers. Helped us greatly from start to finish. Well organised and easy system to navigate from quote to payment. Small improvement suggestion might be more handholding... Näytä lisää
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The team that packed our boxes and furniture did a great job. Very organised and communicated well. Breakable packing went so smoothly. Unloading at our new home also well handled.
Yritys on vastannut
From the moment I met Keith at the house for the initial survey till the time the removal lorry drove away it's been a hassle free experience. Highly professional , hard working , organised. I can... Näytä lisää
Yritys on vastannut
Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us ful... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Fox Group (Moving and Storage) Ltd - Cardiff
Yrityksen kirjoittama
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Yhteystiedot
Pentland Close, Llanishen, CF14 5DJ, Cardiff, Cardiff, Yhdistynyt kuningaskunta
- 029 2075 0967
Fox Group (Moving & Storage) Ltd
4,5
Erinomainen
105 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very efficient staff nothing to much…
Very efficient staff nothing to much trouble, furnature packed and out in no time
22. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Mr Thorne.
We are delighted to hear that our team provided such an efficient service and that nothing was too much trouble. It is particularly pleasing to know that your furniture was packed and loaded so quickly, making the moving process as straightforward as possible.
We will be sure to pass your kind comments on to the crew. Thank you for choosing Fox and for taking the time to share your experience.
It started off well loading boxes
It started off well loading boxes.
Then the removal vehicle disappeared for 2 hours. Piano, sofa and ceramic dinning table None of these items were wrapped & may have suffered water damage during the rain.
Didn't have the correct tools to remove the legs from table which meant 2 of the legs were still attached.
They disappeared again reason being sofa wouldn't fit on the original vehicle had to go and get another one.
Which delayed us in handing our keys over & having to store our sofa in our neighbour's garage along with other items not collected.
The time is now 4pm in the afternoon & we should have handed our keys in at 1pm.
We have received an invoice for £150 for waiting time from our buyers removal company.
Are our belonging safe? Are our belongings damaged?
The whole thing was Extremely stressful!
26. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your moving experience did not meet your expectations and appreciate the concerns you have raised.
We would welcome the opportunity to review the circumstances of your move and address any outstanding concerns. Please contact our office directly so that our team can provide further assistance and support.
A job efficiently executed in a pleasant manner working with us to ensure smooth transition of our possessions to the removal lorry
It was a pleasure working with the removal personnel in packing and loading our possessions. They worked hard and engaged with us throughout the ordeal
23. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your lovely review, Mr Tooke.
We are delighted to hear that you enjoyed working with our removal team and that their hard work and communication helped make the packing and loading process easier for you.
Moving can certainly be a demanding experience, so it is particularly pleasing to know that the crew kept you involved and informed throughout.
Thank you for choosing Fox and for taking the time to recognise the team's efforts. We really appreciate it.
Very organised and communicated well
The team that packed our boxes and furniture did a great job. Very organised and communicated well. Breakable packing went so smoothly. Unloading at our new home also well handled.
15. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Roger.
We are delighted to hear that our team provided such an organised and professional service throughout your move. It is particularly pleasing to know that the packing of your furniture and fragile belongings was handled with such care and that communication remained clear throughout.
We are also pleased that everything went smoothly when unloading at your new home.
Thank you for choosing Fox and for taking the time to recognise the team's efforts. We will be sure to pass your kind comments on to everyone involved.
Really helpful and amenable movers
Really helpful and amenable movers. Helped us greatly from start to finish. Well organised and easy system to navigate from quote to payment.
Small improvement suggestion might be more handholding a week in advance around 'what will happen on the day', but overall this was a very smooth move.
16. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your lovely review, John.
We are delighted to hear that you found our team helpful and accommodating throughout your move, and that the whole process, from quotation through to payment, was straightforward and well organised.
We also appreciate your constructive suggestion regarding additional guidance in the week leading up to moving day. We understand how reassuring it can be to know exactly what to expect, and this is valuable feedback that we will share with our team as we continue to improve our customer experience.
Thank you for choosing Fox and for taking the time to share your experience. We are very pleased that everything went smoothly overall.
Great movers
Great movers! Arrived on time, very efficient and took care with all of the items. Thanks very much
16. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Mr Arthur.
We are delighted to hear that our removal team arrived promptly, worked efficiently and took great care of your belongings throughout the move.
We really appreciate your kind feedback and will be sure to pass your comments on to the crew. Thank you for choosing Fox!
Good efficient service
The removal men, Sean & Gareth, rang me to let me know when they would arrive & they arrived on time. They worked quickly to get all my belongings on their van & to off load it all at my new home. I had some minor inconsequential damage but they were very efficient. Soft mats were put down over my floors to protect them & they had ramps to get their trollies over the door step. Thank you guys for your hard work. They wouldn't even pause for the coffee I offered them.
9. lokakuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your lovely review, Juliette.
We are delighted to hear that Sean and Gareth provided such an efficient and professional service, keeping you informed of their arrival and working hard throughout your move.
It is particularly pleasing to know that you appreciated the care taken to protect your floors and property. Whilst we are sorry to hear there was some minor damage, we appreciate your balanced feedback and are pleased that your overall experience was positive.
We will be sure to pass your kind comments on to Sean and Gareth. Thank you for choosing Fox, and we hope they managed a well deserved coffee once the job was finished!
It was a good experience.
22. syyskuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your feedback. We’re really pleased to hear that you had a good experience with Fox Moving & Storage.
Thank you for choosing us, and we wish you all the very best.
Reliable and efficient.
Reliable and efficient.
The movers were respectful of our belongings and worked hard throughout. Communication was good.
11. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your kind feedback. We’re really pleased to hear that you found the service reliable and efficient, with good communication throughout.
It’s especially good to know that the team worked hard and treated your belongings with the care and respect they deserve. We’ll be sure to pass your comments on to the crew.
Thank you for choosing Fox Moving & Storage, and we wish you all the very best.
Fox Moving and ICA insurers
I have been holding off reviewing Fox Moving because when we were moving I noticed some rough handling of our belongings. As you can imagine we haven't opened all boxes I would upload images of broken or damaged objects if I could.
One of the glass ceiling lamp is completely broken as in images of the marked box and the opening of the package and one lampshade is bent out of shape.
The boxes were clearly marked 'Fragile' I was handed to Fox Moving insurers whom are 'International Claims Agency' who intermediately responded saying they weren't paying because of an addendum in the contract. However I researched this and the Consumer rights act of 2015 supersedes this so the pay out which is only up to £75 (I paid £914 pound for the move), this has now became a matter of principle as the insurer has who's director a Mr Revell has not responded to my reply which include the quotes from the consumer rights act to accept any liability.
Do not use Fox moving Nor ICA insurance claims services.
4. syyskuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your feedback. We are sorry to hear that you remain dissatisfied following your move and subsequent claim.
We would, however, like to clarify that International Claims Agency (ICA) is an independent claims handling organisation. Any concerns regarding the handling, assessment or outcome of a claim should therefore be raised directly with ICA, and any review specifically relating to their service should also be directed to them rather than Fox Moving & Storage.
We are not able to comment publicly on the detail of an individual claim or the contractual interpretation referred to in your review. However, in our experience of working with ICA, we have always known them to handle claims professionally, independently and fairly, in accordance with the applicable terms and circumstances of each case.
We are sorry that your experience has resulted in disappointment, but we feel it is important to distinguish between the removal service provided by Fox and a subsequent decision made independently through the claims process.
First class from start to finish
From the moment I met Keith at the house for the initial survey till the time the removal lorry drove away it's been a hassle free experience. Highly professional , hard working , organised.
I can totally recommend Fox Group
4. syyskuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Andrew.
We are delighted to hear that your experience with Fox was hassle free from the initial survey with Keith right through to the completion of your move. Providing a professional, organised service at every stage is exactly what we strive for.
It is wonderful to know that the hard work of the team made such a positive impression, and we will be sure to pass your kind comments on to Keith and everyone involved.
Thank you for choosing Fox and for your recommendation. It really does mean a great deal to the whole team.
came as arranged price reasonable …
came as arranged price reasonable knew what they were doing
25. elokuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your kind review, Philip.
We are pleased to hear that everything went as arranged, that you found our pricing reasonable and that the experience and professionalism of our team gave you confidence throughout.
Thank you for choosing Fox and for taking the time to share your feedback.
Went above and beyond to help us move home
Thank you so much to Foxes who helped us move across Cardiff. They were fantastic and went above and beyond to help us move home. Nothing was too hard or too much of an effort and they made everything look easy. They were very approachable and easy to speak to. Highly recommended. A*
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Ant.
We are delighted to hear that the team made your move across Cardiff such a positive experience. It is wonderful to know that they went above and beyond, made everything feel easy and were always approachable and helpful throughout.
Nothing being too much trouble is exactly the attitude we want our teams to bring to every move, so your comments will mean a great deal to everyone involved.
Thank you for choosing Fox and for your 5* recommendation. We really appreciate it.
Great removals team
The removals process was stressful, but your team were fantastic and put us at ease. Nothing was too much trouble. They cared for our precious, sentimental items like they were there own. Can not fault the removals team at all.
7. elokuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your wonderful review, Rob.
We are delighted to hear that our team were able to put you at ease and make a stressful moving process that little bit easier. Knowing that nothing was too much trouble and that your precious and sentimental belongings were treated with the same care and respect as their own means a great deal to us.
We will be sure to pass your kind comments on to the removals team. Thank you for choosing Fox and for taking the time to share your experience.
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your kind review, Barbara.
We are delighted to hear that you found our team helpful and friendly. We will be sure to pass your comments on to everyone involved.
Thank you for choosing Fox and for taking the time to share your feedback.
Successful move
The guys arrived early in the morning were very efficient removing everything from the house. They had a hard job at the new house bringing everything up steps to the house but they did a fantastic job. Really recommend them.
28. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, Paul.
We are delighted to hear that the team arrived promptly and worked efficiently throughout your move. The steps at your new home certainly added an extra challenge, so it is particularly pleasing to know that the crew worked hard and did such a fantastic job getting everything safely into the property.
We will be sure to pass your kind comments on to the team. Thank you for choosing Fox and for your recommendation.
Moving day made far less stressful with…
Moving day made far less stressful with the brilliant pair of removal men. Nothing too much trouble for them to deal with, thank you lads for all your hard work.
31. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your lovely review, Janet.
We are delighted to hear that our team helped make moving day far less stressful for you. Knowing that nothing was too much trouble and that their hard work made such a difference is wonderful to hear.
We will be sure to pass your thanks and kind comments on to both members of the crew.
Thank you for choosing Fox and for taking the time to share your experience.
The three man team heading by Steve was…
The three man team heading by Steve was excellent. Most efficient, thorough, friendly and made sure I was aware of what was happening and how the packing and removals process was proceeding.
First rate.
30. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review, David.
We are delighted to hear that Steve and his team provided such an excellent service. Keeping our customers informed throughout the packing and removal process is extremely important, so it is particularly pleasing to know that you found the team efficient, thorough and friendly at every stage.
We will be sure to pass your kind comments on to Steve and the team. Describing their service as first rate is a wonderful compliment.
Thank you for choosing Fox and for taking the time to share your experience.
All instructions were very clear a well…
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
29. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
All instructions were very clear a well organised storage unit
The only difficulty was because of a third party IT problem signing the paperwork wasn’t problem
by Jenny
Shaun and team did a fab job and really…
Shaun and team did a fab job and really put us at ease, the experience was truly excellent, thank you
23. heinäkuuta 2026
Vastaus yritykseltä Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your fantastic review.
We are delighted to hear that Shaun and the team did such a great job and helped put you at ease throughout your move. Knowing that you found the whole experience truly excellent is exactly the feedback we love to receive.
We will be sure to pass your kind comments on to Shaun and everyone involved.
Thank you for choosing Fox and for taking the time to share your experience.
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