Fortem Arvostelua 

Would give zero stars if i could. This company isnt good at all. When they eventually turn up from lots and lots of cancel appointments on their end. They do a Botched up job. Every time they come todo work on my place it wores then it was before the repair. End up getting someone else to fix it out my own pocket (Have to have them as with stonewater)
All they seem to want is to get paid for a shity botched job. They need to sort this out. As it's very stressful to have to deal with it over and over.

The company is a joke never turn up for gas checks then send you letters saying you will be charged if you not in .worst company ever I don't even know how they get contracts.they call them tradesman cowboys more like.

they don’t even deserve 1 star .
They never turn up when they are supposed to .I had a job booked in for today that i’ve already waited a month for ,had a call at half 12 this afternoon saying he won’t be able to make it as he’s stuck at previous job ,i asked what could possibly take him 5 hours to complete but knew full well this was just the excuse they were using today .
Unfortunately my housing association use this cowboy of a company otherwise i’m sure they would not get any business.
over the past couple years not 1 single job has been completed by this shambles of a company without multiple complaints and return visits . avoid at all cost .

FORTEM UNPROFESSIONAL AND TARGETING.

Their gas safety team knows im disabilied in line with the Equality Act 2010 and have not help me or my health they made it worse.

Well where do I start with this lot of unprofessional targeting staff, their call centre team are rude and deliberitly targeting and im classed as disabiled in line with the Equality Act 2010 and they ignored this more then once.

Not on one occastion but on three occastions they have hung the phone up on me when ive tried to explain my situation and health issues they clearly do not want to hear about disabilied peoples issues.
They are meant to be trained in equality and diversity.

As I tried explain about my disability when dealing with me, I was told i don't need to know that, clearly trying to avoid helping and knowing my situation.

So this has caused an issue with me trying to sort problems out and affect gas safety issues.

Another trick their visiting gas safety team does and I'm aware its happened to other they put a card through your door not even knocking this leads to warning and thus leads to me having to contact other proffestional to help protect me and log whats happened.

Last years visit for gas safety when they post me a letter stating they were giving me a gas safety check the guy turned up early not on time as arranged.

Did not do a good clean on the gas fire as confirmed by an inderpendent inspection.
Moved items into the way of my Toilet and never moved them back leaving me unable to use my toilet.

And I was on cruthes for one of my disabilitys at the time said there was an issue with a pipe which an idederpendent safety inspector viewed and checked and it was fine.

He even left his paper work behind and I had to remind him collect you stuff.
Then I was not sent my gas safety test certificate which the HSE says you shiukd be given.

They are meant to do things correctly in line with the health and safety executives statments.

When they turn up knowing im disabiled insted of them pushing a card through the door they should knock it wait for a reasonable amount of time, so a disabiled person can get to the door.

They have not done this over time.

The quality of serviced as a whole is disgraceful substandard for these to be used as contractors their all round services is disgraceful, id give zero starts if I could.

DIABOLICAL SERVICE.

Wouldnt even give them 1 star as had no choice but how the hell did they get a contract with pointless birmingham council . Absolute useless company both in the call centre and in the physical job.Been.waiting on a water leak to be fixed for nearly a year now no comunication whatsover either dont turn up or turn up unannounced but the wrong person for the job total incompetance all round .After going through there complaints procedure had to get the housing ombusman involved and still they have not finished the repair finally got a date for it to be completed and guess what was cancelled .When will this be over and completed who knows !

Awful!!! They can never repair something first time round without damaging something else. Also getting through to the team itself is absolutely disgusting! U be waiting for an hour and when it rings through they put u in a queue again.

I am writing to commend and give thanks for Sarah Costello.

She was professional, efficient, polite and knowledgeable about her work.

Thank you for putting me at ease. I have a hidden disability and found you inspiring.

It's not easy working in male dominated professions. But you were a credit to Fortem. I know you've done a good job and I'll probably not see you again.

But I hope management promote you to train your colleagues because you really were above exceptional in your approach and respect for my home.

Thank you so much Fortem and Sarah

I recently had a new bathroom installed by Fortem. The work did start a few days late but I do understand they have many properties to work on and limited workers.
The man who carried out all of the bathroom installation (Juliusz) was absolutely fantastic!! Even though there was a little bit of a language barrier because Juliusz is Polish, he still tried his hardest to let me know what was going on.
He was very quiet, but very professional, polite and did a fantastic job!!! He even carried out all of the work on his own so this showed me how extremely hard working he is!!
I just hope that he gets paid a decent wage because he most certainly deserves it!!!
I think Fortem need to know what a very hard working employee they have on their books! He is a credit to the company!!
Also the electricians who came and did all the new electrics were also hard working, polite and helpful.
Overall I'm very happy with my new bathroom.
I couldn't have asked for better workers for the job!!.
Thank you very much!
Elaine O'Brien

Fortem don’t actually do the work and they are told by the council what they can do they are told to only do necessary repairs nothink more

A Fortem engineer name Chris visited today to repair a leaking boiler, I cannot fault his work rate, he worked hard in an area that had limited access and quickly completed the repair, he left no mess and was friendly and polite throughout the visit. He is a credit to your company, well done.

Kitchen and bathroom refit day one. After being told the "team" will arrive first thing they arrive at 10.30. knock out cupboards, say they will be back soon. Never seen them again. Day two, nothing. I guess you see where this is going. After 11 "working days" there was less than 6 hours of working in total. After several conversations with the assistant site manager I gave up on him and called his boss. Started very well, until the electricians had finished and now back to square one.(A bit like snakes and ladders but not so much fun). Three weeks on I have still no way of cooking, I have no access to my fridge or food cupboard, my house is like a warehouse due to them bringing things they can't install. There is also plasterboard panels in the garden (for over 2 weeks) which they will not be able to get to because they blocked the rear door. There is also a leak in the kitchen which I told them about a week ago, I've strapped the pipes up to slow the leak. I know people like to say things like. "Avoid this company like the plague" but that would be unfair. Plague clears up faster than my kitchen, is less painful and at least you know it WORKS! By the way I'm self employed so can't work until they do, so I guess I'll be dead before I get back to work. God, I hope reincarnation exists, that way on my third time around I might be able to get to my fridge.

If you plan to do work experience as a minor at this company AVOID AT ALL COST. The company will talk to the parent/s very disrespectful, And are not willing to resolve a situation even if they are in the wrong. I believe staff need restraining on how to communicate with people with manners and respect.

review on behalf of my mum, Fortem are useless no one use this company, they make an appointment with you and don't turn up, its happened to my mum twice, it was for the damp and mould in the house, my mum is disabled and they have two small children in the house that keep getting ill because it. Then you try and call them about it, they either say they have nothing on the system or they will call you back and they never do. some of there excuses are: they have got anyone to come out or this is a two man job and we've only got one working etc.... if this happens the third time I will sue them, I've already made a complaint about but it did nothing. Your rating don't deserve 1 star, I would give you 0 rating

This relates to the communications from them
They Call
They don't leave a message
So you have to work out where the missed call is from
Call Amplius formerly longhurst
To tell them for them to call Fortem
What a palava
Thing is Dad currently in specialised hospital and the area code is where he is
So at 9am the palpitations are increased
With immediate concern
It's ridiculous!
Why can't they leave messages
Are they physically unable????????

The sooner this company goes out of business the better , They make an appointment for a workman to be here ALL day , doesn't show up and they give you feeble excuse , same excuse word for word as to last time he didn't bother showing uo

When they do bother to turn up you'll have to get the work redone , or they will ring to make an appointment for a repair that is NOTHING to do with your property

Would love to be a fly on the wall on their call centre bet they sit there smirking

As they handle mainly council and housing association properties we aren't all the can work won't work / full time mummy stay in our bathrobe all day type , some of us work , some people have serious health conditions / disabled etc

If you're a landlord please for the sake of your tenant DO NOT use this company

Absolute clowns
Tell you you have an all day repair and no one turns up
Call centre staff clearly want the pay but don’t want the job

I received a message on my mobile today quote "Fortem will be attending on 13/1/2025 between 0.934 and 16.59. To rearrange please call 01462 865850". I rang that number and what a load of nonsense no appointment booked for today I am told. I then mentioned the card that had been left on my flat door 02/01/25 Ceiling Plastering 3.00pm, I knew nothing about this as the flat is not habitable due to the damp, mould, etc etc I just check it. I rearranged an appt for the 5th February, but was told today you have no record of it.!!!. That has now been booked for the 24th February. I also have an appointment for the 29th January re the loft 8-1pm. One wonders if you will turn up. I was also told you do not have alternative numbers to ring me, but Orbit have confirmed that the Contractors do have them. What an utter shambles, all this nonsense is. I am contacting Watchdog, about how Fortem's are not fit for purpose, leaving people (l am 74) with no concern for them at all.

This company ripped out my heating system in very cold January without a new system to put in. Still waiting 3 days later. The delivery finally came 4 days later and half of it was missing still waiting shocking customer service none of them have a clue what's going on, would not recommend!

Repaired a gutter on behalf of stonewater.
With glue and tape.
They picked up the broken bit and bodged it back on with glue and tape
Was leaking again 12 hrs later
this after 3 visits to "look" at it
Do you not carry guttering to a guttering repair?

Paul Evans- He fixed our pipe and did really good to make an our taps useable again. I really recommend, water works again, really grateful.
Thanks :)