I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The... Näytä lisää
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Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... Näytä lisää
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I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who as... Näytä lisää
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Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transporta... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.
Yhteystiedot
Livedale Foam & Sundries Ltd Unit D Enterprise Court Seaman Way , WN2 2AG, WIGAN, Yhdistynyt kuningaskunta
- 03434149990
- customerservice@thefoamshop.co.uk
- www.foam4u.co.uk
4,5
Erinomainen
382 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
6 Stars ⭐️
Pleasantly surprised with the speedy delivery! Quality was excellent and was exactly what I was looking for. Their customer service is also superb, as I had a few questions before my order and they were so helpful.
If you're looking for any custom seating, this is absolutely the place to go! Would give it 6 stars if I could.
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä foam4u
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that your order arrived quickly and that the quality exceeded your expectations. Our team takes pride in being helpful every step of the way, so it’s great to know you had a smooth experience with our customer service too. We truly appreciate your kind words and your trust in us. Enjoy your custom seating, and we look forward to serving you again in the future!
Vastaus yritykseltä foam4u
We’re delighted to hear that you’re enjoying your new replacement cushions. Comfort and quality are what we aim for, and it’s wonderful to know they met your expectations.
Doesn’t provide the comfort claimed
No complaints about the service but paid a lot of money for a thin bit of foam which has not provided any comfort from hard beds. Bought to replace some old foam I’d dug out of the loft and cut up myself but it turns out that the latter provides a lot more comfort and I’ve wasted £70. Gutted
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä foam4u
Thank you for sharing your feedback. We’re really sorry to hear that the topper hasn’t met your expectations, especially after making that investment. Comfort can vary a lot from person to person, and we’d never want you to feel disappointed with your purchase. Our customer care team has reached out to you via email to see what we can do to help.
Excellent service and quality
Requested a tailor-made 5cm deep memory foam mattress topper with removable zipped cover for our campervan bed, which is slightly smaller than a queen size bed. I am so pleased with the result. The quality is excellent and the ordering and delivery process was very efficient. The mattress arrived within the specified 21 working days. We've used it for a 3-week tour of France and it's made sleeping in the van so comfortable. Great service, thank you so much.
28. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you so much for your wonderful feedback! We’re delighted to hear that your tailor-made topper fits perfectly in your campervan and has made your travels more comfortable. It’s great to know the ordering and delivery process went smoothly and that you’re happy with the quality. We really appreciate you taking the time to share your experience and wish you many more comfortable adventures in France and beyond!
Great foam - expensive postage!
Foam cut to size was perfect for what l wanted, however l thought the £7.99 shipping cost was way too expensive for the small piece l bought! I felt that the postage price should be dependent on the size of the foam!
29. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you for your feedback! We’re really pleased to hear the foam was exactly what you needed. We completely understand your concern regarding the shipping cost — it’s something we regularly review. While our current postage charge reflects packaging and courier costs to ensure your order arrives safely, we appreciate your suggestion about pricing based on size. Your comments will be taken into account as we look at ways to improve our service.
The cushions I ordered were exactly what I asked for
The cushions I ordered were exactly wha
30. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you so much for your kind words! We’re thrilled to hear the cushions were exactly what you wanted.
Great customer service with super…
Great customer service with super helpful staff and speedy delivery for a great product. Thank you
30. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you so much for your kind words! We're thrilled to hear you enjoyed our service, staff, and speedy delivery. We truly appreciate your support!
Good quality products, helpful people
I ordered foam cut to size and it was delivered quickly and seems to be good quality. The company was quick to respond and helpful when I made a mistake on my first order.
22. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quality of your foam and the speed of delivery. It was our pleasure to help you get the order just right, and we’re glad we could resolve things quickly. We truly appreciate your support!
Vastaus yritykseltä foam4u
Thank you for your review!
Fast delivery and item excellent quality
25. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thanks so much for your feedback! We're thrilled to hear you’re enjoying the product 😊
Excellent service
Found this company through a search engine. The site was easy to use but I made a mistake in my order. A message to the company meant that they corrected my error and the foam I received was perfect for the job. Would definitely use them again.
24. kesäkuuta 2025
Vastaus yritykseltä foam4u
Thank you for the lovely review — always happy to help!
Vastaus yritykseltä foam4u
Thank you so much for the lovely review! I'm so pleased you're happy with your memory foam scatter cushions.
Great product as requested
Great product as requested. Only issue with confirmation of order update - I had to chase to see when delivery would happen. Otherwise great and easy to use and select products.
26. toukokuuta 2025
Vastaus yritykseltä foam4u
Thank you so much for your lovely review!
We're absolutely delighted to hear that you're happy with the feather back cushions for your sofa. We take great pride in offering high-quality, comfortable products, and it's wonderful to know that the cushions met your expectations.
If there's anything else we can help with or if you have any future projects in mind, please don't hesitate to get in touch. Your satisfaction means a lot to us.
Nightmare to get any sense out of
Nightmare to get any sense out of. Sent only half the order and got that wrong then sent out further items wrong.
Passed messed about for weeks.
24. huhtikuuta 2025
Vastaus yritykseltä foam4u
I'm really sorry to hear that you experienced issues with your order. I've reached out directly requesting a few more details so we can look into this and resolve it for you as quickly as possible.
I don't normally write reviews
Even though I was placing a fairly small order the expertise, recommendations and customer service was all first class.
Never having ordered foam before I was nightmare customer as well asking so many questions and Cy had the patience of at least 2 saints possibly more.
The company was recommended to me and not only would I recommend them but the upholsterer who's making the cushion covers said the quality was excellent as well.
Everything you want when buying something bespoke remotely
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä foam4u
Thank you for taking the time to leave a review! We're so happy to hear you were pleased with the service. We strive to treat every customer with the same care and attention, no matter the size of the order.
Mattress for my campervan
Mattress for my campervan. Great product and helpful staff very happy with the end result. The lead time for custom made with bespoke cover was long, but worth the wait. The delivery company delayed delivery which was not good.
29. toukokuuta 2025
Vastaus yritykseltä foam4u
Thanks so much for your kind words and for taking the time to share your experience. We're really sorry again about the DPD hiccup.
It’s great to hear you're happy with your order. We put a lot of effort into getting the fit and quality just right. The lead times can sometimes be a little longer than we would like but on the whole we are beating all our lead time guarantees. Your feedback means a lot.
Thanks again for choosing us — and happy travels in your van!
All the best,
The Foam4U Team
Great pop-top mattress and cover
Ordered a pop-top mattress and cover but unfortunately, DPD lost it in transit.
A few emails back and forth with Helen resulted in a replacement being sent out a few days later.
It's a very comfortable mattress and fits my pop-top perfectly.
Product quality and customer service are both excellent.
26. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä foam4u
Thanks so much for your kind words and for taking the time to share your experience. We're really sorry again about the DPD hiccup — courier gremlins strike now and then — but I’m glad Helen got it sorted swiftly for you.
It’s great to hear the pop-top mattress fits perfectly and that you’re enjoying the comfort. We put a lot of effort into getting the fit and quality just right, so your feedback means a lot.
Thanks again for choosing us — and happy travels in your van!
All the best,
The Foam4U Team
Delay in Delivery, but pleased so far with the mattress
Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transportation meant it took 6 days to arrive. Apparently, the shipping details came off the box. The mattress covers are hard to get on, but fit snug once done.
21. toukokuuta 2025
Vastaus yritykseltä foam4u
Hi Stephen,
Thank you so much for taking the time to leave a review — we really appreciate your feedback and are pleased to hear you're happy with the final fit of your custom campervan mattresses. 👍
We’re sorry to hear about the transport issue and the delay that caused. While we do our best to ensure parcels are clearly labelled and securely packaged, it’s frustrating when things go awry in transit. We're following this up with the courier to prevent it happening again.
The made-to-measure covers are designed to fit snugly (they always soften a little with use), but we understand they can be a bit of a workout to get on initially! If you ever need tips or assistance, we’re always happy to help.
Thanks again for your support — and we hope you enjoy many comfortable adventures ahead!
Warm regards,
Helen
Foam4U Customer Care
Got mattress
Got mattress, expecting a cover on it as it said on website. Had to make a cover myself and being disabled, I found this difficult. Don’t say there will be a cover if there’s not.
20. toukokuuta 2025
Vastaus yritykseltä foam4u
Hi there, thanks for your feedback.
We're really sorry to hear about the confusion and the trouble it caused you. Just to clarify—our mattresses are supplied as standard without covers, and any covers are listed as an optional extra when placing an order. This helps keep costs down for those who don’t need one.
We do try to make that clear on the website, but we’ll review the wording again to see if it can be made even clearer to avoid any future misunderstanding.
Thanks again for your order, and if you need help adding a cover, please get in touch—we’re happy to help however we can.
Here is a link to the product
https://foam4u.co.uk/product/square-rectangle-caravan-campervan-motorhome-mattress/
We do explain that covers can be added if required
Vastaus yritykseltä foam4u
We're so pleased to hear that! Our feather-filled tapered seat cushions are designed for comfort and longevity — especially where equal-sided tapers are needed for a snug, tailored fit. Thanks again for your feedback!
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