TAP Portugal Arvostelua 4 178

My elderly father is stuck at oslo airport. Ticket in hand. Boarding pass obtained at the counter. Baggage checked in. Flight left without him. Small airport. No one paged him. And my thousand dollar ticket is gone . They say the ticket money is gone in our pocket. Without any services rendered. This is robbery. It should be illegal. That an airline can take your money. Flighthib and air Portugal are scamming thieves.

Retard de 4 heures. Compensation financière minime au mac do uniquement. Aucune info sur leur site internet sur l état des vols. A éviter absolument

Malgré le confort et la qualité du service à bord, il est inadmissible pour une compagnie nationale et au vue des prix des billets d'attribuer pour un couple, les sièges du milieu de la rangée de 4. Tout ça pour insiter à payer 57€ de plus par personne et par trajet alors que sur les côtés il n'y a que 2 places. Je pense que cela est fait exprès pour payer des suppléments. Pour nous cela s'est passé à l'aller et au retour.

Ein Stern ist zu Viel .
Einen Flug von Fra nach La , 2 mal von Tap Portugal modifiziert, am Ende Storniert und ich warte noch mein Geld zurück wile ,
Citzat von Tap Portugal: ich habe nicht von Tap Portugal Web site die Ticket gekauft und die behandelt mit Priorität eigene Kunden ( Antwort nr 26-0000606927.

Nie wieder Tap Portugal und Booking.com auch .

Wenn man einer alten Dame mit gebuchtem Sitzplatz und bereits aufgegebenem Gepäck wegen ÜBERBUCHUNG den Flug verweigert, obwohl in der "Business Class" noch 12 Sitzplätze frei waren und es in der Economy Class sicher ein/e Passagier/in gegeben hätte, die zu Gunsten der Dame getauscht hätte, das aber seitens der Airline nicht erlaubt ist, dann sollte man als Airline mal seine Haltung überdenken!!

geschehen: Flug TP540 von Lissabon nach Düsseldorf am 12.04.2026

This is only one star because there is no option for zero.
Apart from being cheap and very uncheerful in every way even if you travel business class, my main concern is they have a dysfunctional website that even their call centre staff call ‘unstable’. This makes it impossible to do even the simplest things online so you have to call them and pay fees you wouldn’t have to pay if the website worked.
The call centre staff also don’t have access to financial information so if you cancel a flight they can’t tell you how much will be refunded.
The one plus this airline has is it bought new A330 Neo aircraft which are great for long haul. Unfortunately they then crammed them full of cheap seats with no space and staffed them with unpleasant, incompetent or hostile cabin crew.
I hope IAG buys them and merges them with Iberia and calls the new entity **** Airways.

Overbooked; lost more than 1 day

Air Portugal, je déconseille fortement. Après pour aller au cap vert on n’a pas le choix.
Vol low cost sévère. Place très réduite et 4 vols les 4 en retard...

TAP Air Portugal: disinformazione, indifferenza e speculazione sui disservizi.

Il 13 marzo TAP sopprime la mia coincidenza Lisbona–Roma dell’11 aprile senza spiegazioni.
Le alternative offerte: un volo alle 6:40 con arrivo previsto alle 6:10 (teletrasporto non incluso nel biglietto), oppure quasi 9 ore di layover senza assistenza, oppure cancellazione totale.

Due giorni fa scopro sull’app che esiste un volo alle 12:40 — mai offerto il 13 marzo.

Il call center lo aveva dichiarato pieno. Falso: i biglietti erano in vendita fino alla mattina dell’11 aprile, sia Basic che Business (di cui posseggo screenshot sia del 10 che 11 aprile a riprova).

Al desk di Lisbona, dopo due ore e 45 minuti di attesa per parlare con un responsabile: “è troppo occupato per vederla.”

Il mio status Senator Miles & More Lufthansa? Irrilevante.
.
La soluzione offerta? Pagare €1.000 per essere riprotetta su quel volo, acquistabile liberamente online a €500.

Ho citato il Regolamento CE 261/2004. Non è servito a nulla.

Questa non è inefficienza. È un modello di business costruito sulla disinformazione e sull’indifferenza totale verso il passeggero.
Complaint formale presentato. Questa recensione verrà pubblicata ovunque.

La única vez que son puntuales y me toca a mí. Cierran la puerta mucho antes del despegue y no me dejan subir. Pierdo el vuelo y me toca pagar 400€ para el siguiente. Sinverguenzas. Además odio Portugal no volveré en mi vida

On September 22, 2025, I flew with TAP Portugal from Berlin via Lisbon to Fortaleza – a 3-day business trip that TAP Portugal's complete failure reduced to just 2 days. What I experienced was by far the worst flight of my life.
The refusal to provide any assistance ran like a common thread throughout the entire travel day – at three separate points:
At the check-in counter in Berlin: The process was chaotic, took an unreasonably long time, and the staff was consistently rude. Despite obvious problems, I received no support whatsoever.
On board the BER–LIS flight: We boarded approximately 1.5 hours late and then sat in the stationary aircraft for over another hour – without any explanation. I approached a flight attendant, pointed out that I would miss my connecting flight, and asked for help. The response: I could get off the plane, but would lose my booked onward segment. No apology, no alternative, no referral to anyone who could help.
Upon arrival in Lisbon: Desperate and under enormous stress – after all, every lost day directly impacted my business trip – I immediately approached a TAP staff member and explained my situation. Her response was shocking: it was not her job to help me. No empathy, no apology, no referral to a responsible person. I was left entirely on my own and had to spend several hours at various counters before finally receiving a hotel voucher after approximately 4 hours.
The result: I arrived in Fortaleza 24 hours late. Of a 3-day business trip, only 2 days remained – with enormous organizational effort and financial damages, as I still had to pay for the hotel night I was unable to use.
When I subsequently filed a complaint through TAP Portugal's official website, my concern was once again ignored. TAP did not even acknowledge that I had been stranded for 24 hours, and referred only to the delay of the first flight. An apology was never offered at any point.
I will now file a formal complaint and initiate legal proceedings. TAP Portugal has failed on every level – in service, in staff conduct, and in complaint handling.

Das Unternehmen kann sich dadurch verbessern, in dem es sich auflöst.
Es ist "die Verspätung" in Reinkultur. Anschlussflüge sind im A...... Selber schauen wie man zurecht kommt.
Unverzeihlich, das versaut einem vor dem Urlaub den Urlaub und danach, wenn man dann tatsächlich kaum einen Tag später wieder zu Hause ist als ursprünglich gedacht, auch die Erholung. Nie wieder TAP!

We had an entire vacation in portugal planned, rhen a higher power decided on a war between Israel and Iran caused closed sky policy so we couldn’t mae it to our flight
According to the website in this case we had to get the entire payment back, but we didn’t and immediately updated the company and ask for cancellation and refund
The company provided refund of 300 shackles out of the 1700 we paid.
This is shameful, we could not get to portugal or anywhere due to war and the company is trying to make her share on our backs and not work according to its own terms of use and cancellation. Shame on you.

Look at the number of one star reviews. None of them replied to by TAP., says it all.
My own experience was not good.
The check in desk opened very late.The check in process at desk was slow.
At the last minute as I was boarding my seat number was changed from 18C to 30A at the back of the plane.
No explanation was given.
TAP also wanted to put a lot of cabin bags in the hold. I didn't want this as I had expensive photographic equipment in the bag.
Why don't TAP make this clear at the outset and organise themselves better so this doesn't need to happen? Service from TAP is poor.

Escrevo esta reclamação em primeiro lugar porque o voo chegou atrasado, e em segundo lugar porque pagamos um bilhete para ter bagagem de mão e item pessoal, mas tivemos que pôr a bagagem de mão no porão. A razão? O avião era pequeno demais e os espaços na cabine para as bagagens de mão eram reservados só a quem tinha adquirido o bilhete com prioridade. Então, se todo mundo tivesse adquirido o bilhete prioridade iam fazer o que? Neste caso, todo mundo teria direito de levar consigo a bagagem de mão na cabine, mas não todo mundo podia fazê-lo porque o avião era "pequeno demais"!

Called in after multiple fights with booking.com about the flights I'd booked. Explained the issue to the lovely guy who answered and between him and his colleague they fixed the issue within 5 minutes.
No messing about, just clear and competent information.

TAP = Take Another Plane!

I have traveled internationally for many years and rarely write negative reviews, but my experience with TAP Air Portugal was so mishandled that other travelers deserve to know what they may be dealing with.
On January 21, 2026, I was connecting in Boston for flight TP218 to Lisbon. During a seven-hour layover I repeatedly checked the airport departure boards. Each time the flight was listed at Gate C17, which also matched my boarding pass.
About 90 minutes before departure, I arrived at Gate C17. The monitor at the gate showed TP218 – On Time. As departure approached there were no agents present and no aircraft at the gate, but the display still listed the flight departing from C17. I even took timestamped photos of the display shortly before departure.
When I went to the airport information desk to ask about the apparent un-posted delay, I was told the flight had already boarded at a different gate.
No updates on the departure boards throughout the airport.
No change to the display at the gate.
No personal email or text notification (and they had my contact info.)
By the time this was discovered, the aircraft doors were closed and boarding was impossible.
There were no TAP representatives available in the airport to assist stranded passengers, so I had to call the airline myself. After multiple attempts I was rebooked for the following day — at my own expense — and told I could request reimbursement later.
It gets worse.
While I was in Portugal, TAP denied my reimbursement request for the replacement flights.
Then, a few days before my scheduled return to the United States, I logged into my account and discovered my return ticket had been completely canceled. TAP had marked me as a “no-show” for the flight I missed because their gate information was wrong.
Not only had I never been notified of this cancellation, but the TAP representative who rebooked me in Boston had explicitly assured me that my return flight would not be affected.
With my departure approaching and no help from TAP, I had no choice but to purchase a new return ticket at the last minute for $870.
In summary:
• TAP displayed the wrong gate for my flight.
• I missed the flight while waiting at the gate listed on my boarding pass and boards throughout the airport.
• I had to buy replacement flights.
• TAP refused reimbursement.
• TAP then canceled my paid return ticket without notifying me.
Mistakes happen in travel. What matters is how a company handles them.
In this case, the combination of operational failure, lack of airport support, refusal to take responsibility, and cancellation of a passenger’s return ticket without notice made this the worst airline experience I have ever had.
Travelers should be aware of the risks when booking with TAP Air Portugal.

I purchased a ticket for a trip to Lisbon scheduled for April this year through Trip.com in October of last year.

However, at the end of February, I unexpectedly found out that I was pregnant. After my first visit to the obstetrician, I was advised not to travel by plane at the end of April. Although I was very disappointed, I began looking into canceling my ticket.

The ticket I purchased cost 370,000 KRW, but the refund amount offered was only 47,000 KRW. This airline provides absolutely no consideration for situations like pregnancy when canceling a flight—it is treated no differently from a simple personal schedule change.

I believe that canceling a flight due to pregnancy should naturally be given special consideration, but it seems that this airline does not consider pregnancy to be a valid reason for flexibility.

For several weeks, I have been trying to contact them, but their response has been the same: since I did not purchase the ticket directly from them, I should contact the booking platform instead. However, the booking platform is only following the airline’s refund policy. Despite the fact that the refund rules are set by the airline and cannot be changed by the platform, the airline continues to avoid responsibility and shifts it onto the intermediary.

Are you married? Are you living with a partner? Or are you in a relationship? If there is even the slightest possibility that you could become pregnant—not as a plan, but as a possibility—please reconsider purchasing tickets from this airline. You will receive no consideration for what should be a blessing, and you will simply suffer financial loss🙂🙂

J’ai acheté, en octobre dernier, un billet d’avion via Trip.com pour un voyage à Lisbonne prévu en avril de cette année.

Cependant, fin février, j’ai appris de manière inattendue que j’étais enceinte. Après ma première consultation chez l’obstétricien, il m’a été déconseillé de prendre l’avion fin avril. Bien que j’aie été très déçue, j’ai donc commencé à me renseigner sur l’annulation de mon billet.

Le billet que j’avais acheté coûtait 370 000 KRW, mais le montant du remboursement proposé n’était que de 47 000 KRW. Cette compagnie aérienne ne fait preuve d’aucune considération pour des situations comme la grossesse lors d’une annulation : celle-ci est traitée de la même manière qu’un simple changement de planning personnel.

Je pense qu’une annulation de vol due à une grossesse devrait naturellement bénéficier d’une certaine compréhension, mais il semble que cette compagnie ne considère pas la grossesse comme un motif valable justifiant une quelconque flexibilité.

Depuis plusieurs semaines, j’essaie de les contacter, mais leur réponse reste la même : comme je n’ai pas acheté le billet directement auprès d’eux, je dois passer par la plateforme de réservation. Pourtant, cette dernière ne fait que suivre la politique de remboursement de la compagnie aérienne. Bien que les règles de remboursement soient fixées par la compagnie et ne puissent pas être modifiées par la plateforme, la compagnie continue d’éviter toute responsabilité et la reporte sur l’intermédiaire.

Êtes-vous marié(e) ? Vivez-vous avec un partenaire ? Ou êtes-vous en couple ? S’il existe la moindre possibilité que vous puissiez tomber enceinte — même si ce n’est pas planifié — je vous recommande de reconsidérer l’achat de billets auprès de cette compagnie. Vous ne bénéficierez d’aucune considération pour une situation qui devrait pourtant être une bénédiction, et vous subirez simplement une perte financière.🙂🙂

저는 작년 10월에 올해 4월 리스본 여행을 계획하며 이 항공사의 표를 트립닷컴이라는 구매처를 통해 구매했습니다. 그런데, 2월 말 갑작스러운 임신 사실을 알게 됐고, 산부인과 첫 진료 후 4월 말 비행기를 타고 여행을 하는 것을 권장하지 않는다는 의사의 말씀을 듣고 아쉽지만 표를 취소하려고 알아보았습니다.
제가 구매한 금액은 한화 37만원이었고, 환불 금액은 4만7천원이었습니다. 이 항공사에게는 개인의 스케쥴 변동으로 비행기를 못 타는 것이 아닌 임신이라는 이유로 비행을 취소하는 것으로는 그 어떠한 배려를 받지 못합니다.
임신이라는 이유로 비행을 취소해야할 경우에는 당연히 배려를 받아야 한다 생각하는데, 이들에게 임신은 그다지 큰 이유가 아닌가봅니다.
몇 주 째 연락을 취하고 있지만 이들에게 돌아오는 것은, 본인들에게서 구매한 표가 아니니 구매처를 통해 문의하라는 답변 뿐입니다. 구매처는 이들의 환불 법을 따르고 있을 뿐인데, 계속해서 구매처에게 문의를 하라며 책임을 전가하고 있습니다. 환불 규정은 이들의 것이며, 이들이 바꾸지 않으면 구매처는 아무 힘이 없음에도 불구하고 이 문제를 계속해서 회피하며 책임을 떠넘깁니다.
결혼을 하셨나요? 혹은 동거 중이신가요? 혹은 커플이신가요? 임신 계획이 아닌, 임신 가능성이 조금이라도 있으시다면 이 항공사의 표를 구매하는 것을 멈추세요! 당신은 축복 받아 마땅한 임신이라는 사실에 대해 이들에게 어떠한 배려도 받지 못하고 그저 손해만 볼 뿐입니다.🙂🙂

We missed our flight today because of these and they appeared to take great delight in this.

At check in they sent us to the wrong area then made us queue again. Despite the fact they knew we were tight for our flight they just said ‘tough’ and no body wanted to help us.

They aren’t helped by a farcical airport that clearly is bitter from our departure from the EU.

After missing their flight, the unhelpful person on their customer service desk (who has left it empty for 25 minutes) didn’t care at all. Didn’t explain about our bags that are still somewhere but we don’t know where!

They don’t care about us so I would avoid at all costs. But cheap but twice as they say!!

Nos obligaron a facturar a pesar de tener equipaje de mano cumpliendo toda la normativa de medidas y peso... Sin previo información, con mal trato hacia nosotros sólo por pedir una explicación.... Entiendo que a veces tengan que facturar maletas cuando el vuelo va muy lleno, pero lo q no entiendo es q siendo boarding A, de los primeros en embarque después del prioritario te obliguen... Lo normal es q según vaya embarcando la gente, al final manden alguna maleta a bodega.... Encima, iban muchos maleteros medio vacíos.....no recomiendo la verdad, me pareció poco profesional...