TAP Air Portugal Arvostelua 357

I purchased a ticket for a trip to Lisbon scheduled for April this year through Trip.com in October of last year.

However, at the end of February, I unexpectedly found out that I was pregnant. After my first visit to the obstetrician, I was advised not to travel by plane at the end of April. Although I was very disappointed, I began looking into canceling my ticket.

The ticket I purchased cost 370,000 KRW, but the refund amount offered was only 47,000 KRW. This airline provides absolutely no consideration for situations like pregnancy when canceling a flight—it is treated no differently from a simple personal schedule change.

I believe that canceling a flight due to pregnancy should naturally be given special consideration, but it seems that this airline does not consider pregnancy to be a valid reason for flexibility.

For several weeks, I have been trying to contact them, but their response has been the same: since I did not purchase the ticket directly from them, I should contact the booking platform instead. However, the booking platform is only following the airline’s refund policy. Despite the fact that the refund rules are set by the airline and cannot be changed by the platform, the airline continues to avoid responsibility and shifts it onto the intermediary.

Are you married? Are you living with a partner? Or are you in a relationship? If there is even the slightest possibility that you could become pregnant—not as a plan, but as a possibility—please reconsider purchasing tickets from this airline. You will receive no consideration for what should be a blessing, and you will simply suffer financial loss.

저는 작년 10월에 올해 4월 리스본 여행을 계획하며 이 항공사의 표를 트립닷컴이라는 구매처를 통해 구매했습니다. 그런데, 2월 말 갑작스러운 임신 사실을 알게 됐고, 산부인과 첫 진료 후 4월 말 비행기를 타고 여행을 하는 것을 권장하지 않는다는 의사의 말씀을 듣고 아쉽지만 표를 취소하려고 알아보았습니다.
제가 구매한 금액은 한화 37만원이었고, 환불 금액은 4만7천원이었습니다. 이 항공사에게는 개인의 스케쥴 변동으로 비행기를 못 타는 것이 아닌 임신이라는 이유로 비행을 취소하는 것으로는 그 어떠한 배려를 받지 못합니다.
임신이라는 이유로 비행을 취소해야할 경우에는 당연히 배려를 받아야 한다 생각하는데, 이들에게 임신은 그다지 큰 이유가 아닌가봅니다.
몇 주 째 연락을 취하고 있지만 이들에게 돌아오는 것은, 본인들에게서 구매한 표가 아니니 구매처를 통해 문의하라는 답변 뿐입니다. 구매처는 이들의 환불 법을 따르고 있을 뿐인데, 계속해서 구매처에게 문의를 하라며 책임을 전가하고 있습니다. 환불 규정은 이들의 것이며, 이들이 바꾸지 않으면 구매처는 아무 힘이 없음에도 불구하고 이 문제를 계속해서 회피하며 책임을 떠넘깁니다. 결혼을 하셨나요? 혹은 동거 중이신가요? 혹은 커플이신가요? 임신 계획이 아닌, 임신 가능성이 조금이라도 있으시다면 이 항공사의 표를 구매하는 것을 멈추세요! 당신은 축복 받아 마땅한 임신이라는 사실에 대해 이들에게 어떠한 배려도 받지 못하고 그저 손해만 볼 뿐입니다.

J’ai acheté, en octobre dernier, un billet d’avion via Trip.com pour un voyage à Lisbonne prévu en avril de cette année.

Cependant, fin février, j’ai appris de manière inattendue que j’étais enceinte. Après ma première consultation chez l’obstétricien, il m’a été déconseillé de prendre l’avion fin avril. Bien que j’aie été très déçue, j’ai donc commencé à me renseigner sur l’annulation de mon billet.

Le billet que j’avais acheté coûtait 370 000 KRW, mais le montant du remboursement proposé n’était que de 47 000 KRW. Cette compagnie aérienne ne fait preuve d’aucune considération pour des situations comme la grossesse lors d’une annulation : celle-ci est traitée de la même manière qu’un simple changement de planning personnel.

Je pense qu’une annulation de vol due à une grossesse devrait naturellement bénéficier d’une certaine compréhension, mais il semble que cette compagnie ne considère pas la grossesse comme un motif valable justifiant une quelconque flexibilité.

Depuis plusieurs semaines, j’essaie de les contacter, mais leur réponse reste la même : comme je n’ai pas acheté le billet directement auprès d’eux, je dois passer par la plateforme de réservation. Pourtant, cette dernière ne fait que suivre la politique de remboursement de la compagnie aérienne. Bien que les règles de remboursement soient fixées par la compagnie et ne puissent pas être modifiées par la plateforme, la compagnie continue d’éviter toute responsabilité et la reporte sur l’intermédiaire.

Êtes-vous marié(e) ? Vivez-vous avec un partenaire ? Ou êtes-vous en couple ? S’il existe la moindre possibilité que vous puissiez tomber enceinte — même si ce n’est pas planifié — je vous recommande de reconsidérer l’achat de billets auprès de cette compagnie. Vous ne bénéficierez d’aucune considération pour une situation qui devrait pourtant être une bénédiction, et vous subirez simplement une perte financière.

1 star and it doesn’t even deserve that!!!

Me and my husband had booked flights, around $1,400 for both of us. Not long after, I had a medical situation and my doctor told me I cannot fly. I gave TAP all the documents they asked, everything, nothing was missing.
And here is the thing that really got me ; I had other flights booked with other airlines at the same time. All of them gave me my money back, no problem, no big discussion. Simple.
TAP was the only one who refused.
Instead they made me call them again and again and again. Every time a different agent, every time a different answer. Weeks of this. At the end, after all that fight, they offered me a travel credit. Not a refund. A credit. I had no choice so I took it.
I used that credit to buy new tickets, and I even paid extra from my own pocket to make sure the tickets were flexible : because after everything that happened I didn’t want to be stuck again.
But then, same story again.
When I tried to change one of the new flights, they told me it’s not modifiable. The only option they gave me was to cancel ; but I would only get back the small extra amount I paid myself. The $1,400 credit? Gone. Finished. Like it never existed.. I still can’t believe it honestly. They didn’t respect a medical situation that every other airline had no problem accepting. They made me fight for months, gave me a credit instead of a real refund, took more money from me, and then made sure even that credit would disappear.
I will not fly with TAP again. My decision is made. Now you make yours.

To get 24/7 support, the official *'TAP Air Portugal customer service'* number is +1 (855)-738-46.04℠, open 24 hours and available 24/7, allowing passengers to speak with a live representative for immediate assistance. This (toll-free) line helps you manage cancellations, baggage concerns, refund requests, and booking updates efficiently, ensuring a smooth and stress-free travel experience; you can also visit the official “Contact Us” page to explore additional support options for faster help.

**Easy Booking & Clear Premium Value**

The booking process was quick and simple, with everything clearly explained at each step. Business class perks—priority check-in, flexible fares, and upgraded seating—were presented in a straightforward way, making the upgrade decision easy. The interface felt smooth and intuitive, and the entire process from selection to confirmation was completed without any issues. The itinerary arrived instantly, with all details neatly organized.

**Smooth Airport Experience**

At the airport, everything felt efficient and well-coordinated. Priority check-in helped avoid long queues, while fast-track security ensured a quick and stress-free process. Lounge access added comfort, offering a quiet and relaxing space before departure. Boarding was handled seamlessly, with priority access ensuring a calm and crowd-free experience.

**Comfortable Seating & Quiet Cabin**

Onboard, the upgrade was immediately noticeable. The seating offered generous space, and the lie-flat feature made resting during the flight much easier. The cabin remained calm and peaceful throughout the journey, creating a more relaxing environment. The crew was attentive and professional, providing assistance when needed without being intrusive.

**Smooth Journey & Hassle-Free Exit**

The flight operated smoothly, with everything running on schedule and service delivered efficiently. After landing, priority baggage handling ensured a quick and convenient exit. Overall, the experience felt reliable, comfortable, and worth the upgrade for those who value time, space, and seamless travel.

Vol annulé, deux fois de suite, deux jours de retard, un vol fantôme, pas de service client, aucun effort à fuir absolument. Nous a fait payé 2 valises 800€

J’aime vraiment cette compagnie aérienne. Les pilotes sont très bons et les vols se passent toujours bien. Rien à dire sur la sécurité ni sur le confort.

En revanche, le personnel navigant laisse franchement à désirer. On a l’impression de les déranger au moindre mot. Pas de sourire, pas d’amabilité, très peu d’empathie. C’est assez déroutant, surtout sur un long courrier.

Je me pose simplement la question : si le contact avec les passagers est une contrainte à ce point, pourquoi rester dans ce métier ?

Ce ressenti concerne mon voyage de février 2026 entre Nice et Miami, avec escale à Lisbonne. Et malheureusement, le personnel au sol m’a donné la même impression.

Hace 2 días reservé unos billetes a sao miguel, y me equivoqué al escribir apellido de mi hijo. 10 minutos después de recibir los billetes llamé para canviar el apellido y me dijeron que tenia que pagar 25 euros después de tener me 30 minutos al telefono. Parecen robots no parecen humanos. Le digo que como estoy en període de gracia quiero cancelar, pero la web no me deja. Mando comprovant y me dicen que tengo que esperar 7 días a que me respondan (cuando ya habrá terminado el període de grácia). Le digo que me los cancele él porque no és mi responsabilitat que la pagina web no funcione bien. Me ha cancelado los vuelos, pero la incidència me dicen que se la miraran cuando puedan. Tengo un codigo de incidència pero cuando lo miro el la web pone concluído. Cuando vuelvo a hablar con ellos me dicen que ya me mandaran un email diciendo si aceptan o no la reclamación. I en el caso de acceptar-la 2 meses tienen para resolverla.
He llamado a consumo porqué no entiendo como funcionan y no me fio. Total que no iremos a Portugal durante muchos años y esta compañia no la utilizaremos jamas.
Por no cambiar 7 letras han perdido un cliente para siempre y haré lo que haga falta para recuperar el dinero mio que se estan quedando.

SCAM!! I am appalled how this airline is associated with call centers that inflate prices by 10, ask for your CC details OVER THE PHONE and when you say absolutely not send you an email with a payment link that’s NOT legit for the purpose of STEALING YOUR MONEY. Will. Never. Fly. With. This. Dishonest. Scammy. Airline.

Simpatia da tripulação
Voo ao horário
Serviço eficiente

We are seniors and were forced to pay 1100€ to get home when all air traffic was being suspended during Covid. We were told we would get a refund. Banking information was taken then crickets. Do not fly Tap! Extortion! Horrible customer service. We love Portugal and its people but don’t fly tap. The plane and flight crew were great and handled the Covid flight like professionals but their customer service is horrible. They make contact on social media so that others believe the issue will be corrected and then nothing happens again yesterday! I was emailed a refund number April 15/21 and then nothing. # 453240034 it was simple extortion and from what I read it happens often.

Extremely poor experience with TAP Air Portugal. The flight attendants were shockingly rude and unhelpful, which completely ruined the flight. Customer service was well below what you would expect from an international airline. I have flown with many airlines over the years, and this was easily the worst experience. I would strongly advise others to consider alternative airlines.

Meget dårligt flyselskab. Vi rejste fra Lissabon til Cancún. Dårlig mad - manglende service - og drikkevarer og fly-
forsinkelse. Forstår ikke dette flyselskab
hører hjemme i Europa.

On 16 August 2025, we flew with TAP Portugal from Zurich to Lisbon (flight TP931). Our baby stroller, an UPPAbaby VISTA V2 Duo (colour Lucy, with bassinet/carrycot), was handed over at the aircraft door (gate-check). It never arrived at our destination.
Booking reference: Z9Y7U2
Baggage case references: 2025-0002191604, 2025-0002261287, 2025-0002267207, 2025-0002272223, 2025-0002275504, 2025-0002278347, 2025-0002286072, 2025-0002290640, 2025-0002296806, 2025-0002302176, 2026-0000004899, 2026-0000009933, 2026-0000019718, 2026-0000027655, 2026-0000036167, 2026-0000107924
Today is 21 January 2026 - 158 days later. The stroller is still missing. TAP has not located it, has not officially declared it lost, and has not provided a clear, final resolution.
Our family has made over 250 phone calls, spent more than €1,200 solely on attempts to reach TAP, sent countless emails, and submitted the same documentation multiple times. For weeks, we have been completing TAP’s online contact form every day, hoping someone will finally respond. In practice, we have received no effective communication, only automated and generic replies.
On 19 January 2026, we also sent TAP comprehensive documentation confirming the purchase of the missing stroller as well as the purchase of a new replacement stroller.
TAP has allegedly transferred the compensation, but the funds have still not been received. Because the payment has not actually reached us, we continue to write and follow up until the compensation is credited and the case is fully closed.
Once again, we were also given yet another email address. But who reads these messages? Who takes responsibility? Our AirTag continues to show that the stroller is somewhere at Lisbon Airport, and yet no one is taking action.
We no longer know where to turn. Is there anyone at TAP who genuinely cares about the customer experience, someone with the authority and willingness to resolve this? If you are reading this and have a direct contact at TAP, please share it with us. We have tried everything. We are exhausted.
And worst of all: our child is growing, and the stroller that was part of our everyday life has simply disappeared. Yes, it is “just an object.” But it was ours, and after 158 days, we are still waiting for a real outcome.

I had a cat with me. Everyone was perfect. From the lounge to the staff. Friendly and just helpful. On the first flight I didnt have the cat and the staff didnt bother me much which is exactly what u want. Just be friendly and leave us. No «please turn off» or similar. The food in the lounge was horrible but the drinks good and amazing staff made up for it. I will def fly again

Prix d’une valise de 287 euros!! Je voulais réserver un voyage pour le cap vert. En voulant ajouter les valises, je m’aperçois que le prix est de 287 euros pour une personne.... C’est totalement abusé. Tap Portugal non merci. Vous avez perdu 4 clients....

Per la mia prenotazione B3xk8u non mi vogliono rimborsare nonostante mi abbiano annullato il volo. avevo preso il biglietto sulla piattaforma Gotogate, quindi loro non si vogliono interfacciare con me ma solo con l'agenzia. L'agenzia mi dice che però loro non vogliono rimborsare e devo fare reclamo alla compagnia. Faccio reclamo, la pratica risulta eternamente in attesa. Sconsigliata

Boa noite. 
Estou em viagem, comprada pela TAP, iniciada dia 26/12/2025. Viajei em um grupo de amigos, todos orientados a retirar a bagagem no destino final. Voo comprado de Curitiba para Bruxelas, sendo o primeiro trecho operado pela Azul, de Curitiba para Guarulhos. Quando cheguei na segunda conexão, de Guarulhos para Lisboa, recebi uma mensagem no whatsapp proveniente da Azul de Guarulhos informando que minha mala estava em Guarulhos e não havia sido retirada. Fui orientada a abrir o PIR, chegando no destino final sem a mala, como já sabia. Entrei em contato via telefone, gastando roaming internacional, e fui informada que a mala chegaria em 24-72 horas. Informei, portanto o primeiro destino (Bruxelas, o qual ficaria por apenas 3 dias). Entrado em contato todos os dias via telefone, a bagagem sem ter sido localizada, sendo que a Azul me informou que seria entregue em no máximo 72 horas. Como iria mudar de cidade, alterei o endereço de entrega no dia 28/12/2025 para Amsterdam, o próximo destino, o qual chegaria em 30/12/2025, e fui informada Que a mala chegaria em Lisboa hoje dia 30/12/2025 pela manhã, sendo enviada para Amsterdam em sequência. Entrado em contato hoje novamente, na chegada em Amsterdam, quando sou informada que a mala está em rota de entrega para o endereço de Bruxelas, o qual já havia sido alterado. 
Faço uso de 4 medicações controladas, estou sem minha medicação e ninguém faz o mínimo nas ligações de me orientar da maneira correta. Já foram mais de 10 ligações todas com orientações diferentes e APENAS HOJE, 30/12/2025 informaram que o endereço final teria que ter sido alterado no aeroporto de Bruxelas, sendo que não estou mais nem na cidade.
Estou no inverno, estava apenas com roupa do corpo, precisei comprar roupas de frio(estou enfrentando 0 graus celsius diariamente), sem reembolso ou confirmação pela TAP. Gerado um transtorno imenso em relação aos passeios comprados, à falta de roupa, itens de higiene pessoal, roupa íntima, maquiagem, sapato. Eu não tenho nada em um frio absurdo. Tirando o transtorno emocional (amanhã é reveillon, tinha roupas e outros planejamentos de uma viagem planejada há mais de 10 meses e não tenho nada comigo). 
MEU ENDEREÇO EM AMSTERDAM É Nieuwezijds Voorburgwal 33, Centro de Amsterdã, 1012 RD Amsterdã, Países Baixos HOTEL AVENUE, FICO AQUI ATÉ O DIA 01/01/2025 e seguirei viagem para o terceiro destino, qinda sem ROUPAS E ITENS DE USO PESSOAL.
EMPRESA PÉSSIMA QUE NAO SE IMPORTA COM O CONSUMIDOR

TAP lost our baby stroller, a UPPAbaby VISTA V2 Duo (Lucy colour, with bassinet), on flight TP931 from Zurich to Lisbon on 16 August 2025.
Booking number: Z9Y7U2. Baggage claim references: 2025-0001473260 (initial), 2025-0001473209 (new) and 2025-0002191604 (latest).
Today is 11 December 2025 – 117 days since the stroller went missing – and TAP still has not found it, has not issued any official confirmation of final loss, and has not started any proper compensation process. Every time we contact them, we hear the same empty line: “we’ll check and get back to you” – and then nothing happens.
During this time, three different family members have made around 200 phone calls in total, spending roughly €1,000 just on calls. We keep spending money and time – calling and sending e-mails again and again – but instead of a real solution we are constantly asked to submit new cases and new complaints, each time re-describing the very same situation.
At the same time, our main and very simple request – to receive a certificate / official confirmation for our insurance company stating that the stroller is definitively lost – is basically being ignored. TAP keeps asking us for more and more documents, but does not provide the basic statement we need in order to file an insurance claim.
Only much later did we find out that TAP had even mixed up our baggage case with another customer’s file, which explains the chaos and the contradictory information we kept getting from their staff.
The stroller cost €890, and we have the receipt, all supporting documents, boarding passes, baggage tags and the entire correspondence. Nevertheless, TAP continues to ignore its obligation to handle and resolve the claim, and to issue at least the official document required for us to seek compensation from our insurance.
My conclusion and advice: do not trust TAP with valuable items, especially baby strollers or any children’s belongings. If you can, never check them in as hold baggage. This has been the worst airline and customer-service experience we have ever had.

Uma experiência humilhante e inaceitável a bordo da TAP VOO 104 DE 28/11/2025 LISBOA MALPENSA DAS 13.10 HS.
Viajo com frequência pela TAP, mas o que vivi recentemente foi, sem exagero, o episódio mais humilhante que já enfrentei dentro de um avião.
Durante o voo, uma aeromoça agiu com total falta de profissionalismo: pegou a minha garrafa de Vinho do Porto — comprada legalmente no Duty Free — e simplesmente sumiu com ela, sem qualquer explicação plausível. Além disso, tratou-me com grosseria, elevou o tom de voz e me expôs diante de outros passageiros, criando uma situação totalmente desnecessária, agressiva e constrangedora.
O que mais me chocou não foi apenas o objeto retirado, mas a atitude autoritária, desrespeitosa e despreparada da funcionária. Nem sequer me ofereceram uma alternativa, assistência ou justificativa coerente. Um abuso de poder claro — e se comigo, que tenho voz e meios para me defender, isso já foi grave, imagino o que acontece com passageiros que não têm a mesma possibilidade de reagir.
Se a TAP deseja ser vista como uma companhia séria e humana, precisa urgentemente rever a formação e o comportamento de alguns membros da tripulação. Atendimento ao cliente não é lugar para arrogância nem humilhação.
Aguardo uma resposta oficial da TAP e uma solução adequada para o dano emocional e material causado. Até lá, deixo aqui o meu profundo descontentamento e alerta a outros passageiros.

Det mest elendige flyselskab, til information og punktlighed. Store forsinkelser på afgange til og fra Portugal. Ingen information om hvorfor, bare fuldstændig tavshed.

3.11.25 Flug Faro-Lissabon-München.Sitzreihe 31 entsetzlich eng,Rückenlehne nicht verstellbar.Knie stoßen an Rückenlehne von Vordersitz an. Beide Flüge verspätet.Unterwegs einen halben Becher Wasser und ein daumennagelgroßes Stück Schokolade. Aber Personal war wenigstens freundlich. Bei Lufthansa sind wir nicht so eng gesessen.