Flipdish Arvostelua 

⭐ 1 Star – Extremely Poor Service and Communication

Let me start by saying this has probably been one of the worst customer service experiences I’ve had.

I deliberately waited before leaving this review because I wanted to give Flipdish enough time to resolve the situation and to make sure my review was fair.

From the beginning, I explained my business and what I actually needed. Despite that, I paid a deposit and was sold a product that ultimately wasn’t suitable for my needs. I didn’t have much knowledge of these systems at the time, so naturally, a website and card reader sounded like a great solution. I relied on the salesperson to understand my situation and recommend the right product, but I don’t feel that happened. Instead, I was offered solutions that didn’t properly address what I needed, and I later discovered there were too many limitations for my business.

Unfortunately, things became even worse once the setup process began.

I was assigned a team leader to handle everything, but communication was extremely poor. I would ask for things to be done and be told they had been completed, only to later find out they hadn’t. When I needed to make changes or get clarification, it could take two or three days just to get back in contact.

To be fair, the customer service staff you initially speak to have generally communicated well and tried to help. The problem is that they seem very limited in what they can actually do, meaning you still have to wait for the relevant person or team to deal with the issue.

The most frustrating part is what happened when I decided I no longer wanted the service. I have been trying to return their equipment and resolve the refund, yet around two months later I am still waiting for a proper response and my refund. I have also been waiting for clear instructions on where their equipment needs to be returned.

For a business providing websites, payment systems and equipment that other businesses rely on to operate, I expected a much better level of organisation and communication.

I gave Flipdish plenty of time to resolve this before leaving this review. Unfortunately, based on my experience from the sales process through to trying to cancel and return the equipment, I cannot recommend the service.

The experience was very good. The process was simple and fast. The customer service and recommendation that I’ve received was helpful and friendly.

I have struggled with the platform. In some cases it has been lack of guidance and in others miscommunication issues. Working with Laiba, has smoothed things out and has made the process easier and better. Much happier with the service and contact I have with Laiba, she is great. Very thorough and detailed in her approach and has been able to navigate the system much better. Thank you Laiba ✨

Very easy and well explained excellent service from start to finish

I am really happy using Flipdish for our café! The system is easy to use, and makes managing online orders so much smoother. The support team has been excellent, especially Jorge, who’s been incredibly helpful and professional through the whole process. Thanks to Flipdish team and Jorge for making everything run so well.

Very nice and attentive boy? Willing to answer any questions.

Customer service is excellent!
Ramsha, was so helpful and kind to respond to all our queries.we are so happy with the service.

My help today has been amazing emmad was so helpful and gave me all the help I needed and more thank you so much such a lovely man with great help and patience

Very helpful and spoke politely. Explained everything in a simple language

Excellent customer service and outstanding support!

The customer service team at Menu/Flipdish was extremely helpful, professional, and efficient. They resolved my issue quickly and assisted me with my enquiry from start to finish. Their support was prompt, knowledgeable, and made the whole process straightforward.

A special thank you to **Sania** for her excellent assistance and to our Account Manager, **Omar**, whose support and professionalism were exceptional throughout. They both went above and beyond to ensure everything was resolved quickly and efficiently.

Thank you to the entire team for providing such an excellent customer experience. It is greatly appreciated, and I would highly recommend Menu/Flipdish.

I had a smooth and professional experience with hamza as my account manager he done a great job of streamlining my whole delivery, collection for my business. Great work with their marketing and hamza was available at all times when needed and im certain will continue to be

Overall experience so far is great with Ramsha Irshad

I have just started a new business and a local takeaway recommended flipdish. WOW is all I can say. From the very 1st contact call from Sadar the sales rep, to Wania who sorted my menu, to just having a really educational phone conversation with my account manager Mohib the whole process has been a breeze. Mohib especially came across confident and friendly. He explained everything to me in detail and has made me even more happier that my journey with flipdish is going to be a good one. They literally do cover every single little thing and I am convinced that they will help my business grow. Im really excited about the future. Cheers flipdish

Very easy phone call. Constantly made time for us and helped us set up throughout!

One of the best people we have had the pleasure of working with. He guided and supported us in setting up Flipdish from start to finish. His true dedication, professionalism, and commitment will make him successful . Thank you very much for all your outstanding work. Wish him all the best …

Dear Conor McCarthy (CEO & Co-founder), James McCarthy (Co-founder), Other senior leaders

I am writing to formally escalate my complaint regarding the unacceptable handling of my Flipdish account and the ongoing failure to resolve a critical issue that has affected my business for approximately three months.

I have always fulfilled my obligations as a customer. I have paid my monthly subscription of £79 on time, purchased the hardware recommended by Flipdish, attended meetings, cooperated with every department, and invested considerable time and effort into implementing your system within my restaurant.

Unfortunately, I cannot say the same about the level of service I have received.

My printer issue has remained unresolved for around three months despite being reported repeatedly. This issue has been known to the Onboarding Team, the Support Team, and my Account Manager. Throughout this period, I have spent countless hours contacting different departments, repeating the same information, chasing updates, and waiting for a solution that has never materialised.

The most concerning aspect is that this printer functionality was working when I first joined Flipdish. Months later, I am now being told that it is a “feature request.” If this functionality genuinely required future product development, why was I never informed before purchasing the hardware? Why was I sold hardware that was expected to work with your system? Why was my account allowed to go live if such an important operational function was not fully supported?

I was also moved from the Onboarding Team to the Live Account Management Team without anyone confirming whether my system was operating correctly. A customer should never be considered successfully onboarded while essential business functions remain unresolved.

As a result of these ongoing issues, I have been unable to focus on growing my business, marketing my restaurant, or improving customer experience. Instead, my time has been consumed by repeatedly contacting Flipdish, following up on unresolved issues, and trying to obtain basic support.

I appreciate the honesty shown by my Account Manager, Omar, who took the time to investigate this matter and explain the internal position. However, the information he provided raises even greater concerns.

I have been informed that:

* No Product Manager or Product Team has been assigned to this feature request.

* The request currently has zero upvotes and therefore has not been prioritised.

* Its status remains “Not Started”, with no work underway and no estimated completion date.

* Flipdish’s Product Team prioritises planned roadmap work first, with feature requests only being addressed as ad-hoc work when resources permit.

* There are feature requests dating back to August 2025 that remain unresolved, including some that have received customer upvotes.

This effectively means that a critical issue affecting a live, paying customer has been placed into an indefinite queue with no assigned owner, no commitment, and no delivery timeframe.

Whilst I appreciate Danny Singh & Omar’s transparency, Flipdish’s internal processes are not the customer’s responsibility. Internal product roadmaps, prioritisation, staffing, or resource constraints should never become the reason a paying customer is left without a working solution.

For reference, my account timeline is as follows:

* Signed Up: 19 December 2025

* Activation Date: 16 January 2026

* Account Manager Assigned: 10 June 2026

* First Conversation with Omar: 12 June 2026 (following the missed meeting scheduled for 11 June 2026)

* Official Live Date: 21 July 2026

Before Omar became involved, I had already spoken with numerous members of your organisation.

Support Team: Jaisha, Eishua, Saariba, Mahnoor, Arsalan, Muhammad, Mehak, Francisco, Shah, Morsalin and Rubab.

Onboarding Team: Shaheer and Rameez.

Despite speaking to so many different people, no one took ownership of resolving this issue. Instead, I was continually passed between departments while the problem remained unresolved.

What disappoints me most is the complete lack of accountability after the sale. I paid for the hardware because I was led to believe it would work with your system. I have continued paying my monthly subscription despite receiving a service that has not met reasonable expectations. It now feels as though, once payment for the hardware was received and my account went live, my concerns became significantly less important.

This is not simply about a printer. It is about the level of customer care, communication, honesty, accountability and after-sales support provided by Flipdish.
Can't add more Due to lack of limitation here.but I have emailed to company too.

Excellent.

Onboarding was a breeze. Emmad is very good and explains everything very well. The support has been impeccable. Emmad’s attention to detail is outstanding and he seems to know the flipdish systems extremely well. Defo recommend.

Best Services and Highly recommended