Flipdish Arvostelua 

Constant ongoing issue with printers not working, absolute joke of a system.
This is every week, there is something wrong.
And the time it takes to fix things is terrible, having to stop taking orders while they sort it, we just keep loosing customers and money.
They really need to sort themselves out, also the opening times to speak with a human is unfair if, like us, you actually open in the morning.
No help until 9 on a weekday, 10 at the weekend, so if something is wrong when we open at 7am, as happened today, we were stuck for over 3 hours before we got any assistance, it's now almost 4 and a half hours, and that's it just resolved, missed all our morning trade because of this.
Also no uk call centre so communication can be an issue.
Sort it out Flipdish

Hamza is amazing and they realy give you the opportunity to grow 🙏🏻

Hi Hamza, Thank you so much for your support for setting up the system and Menu. It’s very helpful. Thank you so much. Good luck Flipdish Team ❤️

Ramsha has done a great work for us, she handle all work very well.

Had to interact with Maniyal couple of times and found her very polite.She listened to me and made me feel important. Flidish has every right to be proud of her

Hamza was amazing in helping me to set up my portal although there some challenges. He has been determined to rectify it . Great work . Thank you

The staff are very helpful. Sehzad is very friendly

Very helpful thank you

Dear never use this people if you get them you will lose £200 to £400 your website donw they use a complicated system which i try to fix it take it 6 mouths i lost my all business because of them from £1800 sel bring down £50 they just charge you they dont care i have to call another company mealzo to replace them worst company I have ever meat in my life time too tooo way too expensive dont ever try it square pizza kebab house Edinburgh

Shehbaz was very helpful, understand and accommodating. He made the entire process seamless and stress free for me.

Would recommend surely.

Beautiful company, good people. Helpful

Hamza has been very supportive throughout the onboarding process. He has been helpful, approachable and always willing to provide guidance when needed. His support has made the process smooth and positive. Thank you, Hamza, for your continued help and professionalism.

8 Weeks In – We Wish We Had Never Joined Flipdish
We are now around 8 weeks into using Flipdish and genuinely wish we had never joined.
We were sold a system that would simplify our operation, save money, integrate our menus and help us drive customers away from high-commission platforms towards our own direct ordering. Our experience has been the complete opposite.
Delivery through Flipdish/Uber Direct has been our biggest problem. We have previously documented multiple occasions where deliveries failed or were so late that we had to deliver the food ourselves.
Today summed it up perfectly. One order waited around 45 minutes while FOUR drivers cancelled, and after the customer complained we had to deliver it ourselves. Another order worth around £60 was over 30 minutes late, with the customer wanting to cancel. We also had an order showing on our Flipdish system as "Overdue by 1 hour" with "Driver: N/A".
While trying to resolve just one of these orders, I spent over 22 minutes on a call to Flipdish support.
I genuinely feel I spend more time chasing Flipdish and drivers than concentrating on preparing food and running our business.
Worst of all, we now have 1-star reviews within our Flipdish portal & Google caused by DELIVERY problems, not the quality of our food. We prepare the food correctly and on time, but when a driver doesn't arrive, our reputation takes the hit.
We use the other major delivery platforms, so we have something to compare Flipdish against. In our experience, Flipdish has been the worst for delivery reliability.
The POS/menu side hasn't been much better. Eight weeks in and our menu still isn't correct. We were told it would integrate and sync with other platforms, but we still find ourselves logging into other systems to repeat work we've already done.
Even more frustratingly, every time we ask Flipdish to change or correct something, something else seems to go wrong.
Support has also been extremely disappointing. We have repeatedly emailed, called, supplied evidence and submitted a formal complaint. We are STILL waiting for a response to our latest complaint.
We asked for our concerns to be escalated to senior management. Nobody senior has contacted us. We requested CEO/senior management contact details and haven't received them either.
Perhaps the craziest part says everything about our confidence in Flipdish.
When an order now appears on our KDS, we actually HOPE IT ISN'T A FLIPDISH ORDER.
Flipdish supplied us with flyers to put into orders from other platforms encouraging customers to order directly through our Flipdish system next time.
We haven't put ONE of those flyers into an order for around FOUR WEEKS.
Why? Because we simply don't have enough confidence in the Flipdish experience to actively encourage our customers to use it.
How mad is that? We are paying for a direct-ordering platform that is supposed to help us move customers away from the major platforms, yet we don't feel comfortable promoting it to our own customers.
And this raises another question: where exactly is the promised saving?
What is the saving when customers may not order again, a £60 order is at risk of cancellation, food has to be remade, we have to deliver orders ourselves, we're spending our time chasing drivers and our business receives 1-star reviews because of delivery failures?
We now feel we have invested so much time setting everything up that pulling out would cause even more disruption.
This review isn't based on one bad night. It follows 8 weeks of problems, calls, emails, evidence, complaints and requests for escalation.
There were lots of promises when we signed up. Eight weeks later, our experience bears very little resemblance to what we believed we were buying.
If you're an independent food business considering Flipdish, do your research and ask very detailed questions about Uber Direct, driver availability, failed deliveries, support response times, POS/menu integration and what actually syncs with other platforms.
Most importantly, ask what support you'll actually receive AFTER you've signed up and things start going wrong.
Eight weeks in, we genuinely wish we had never joined Flipdish.

Very good staff, quick response, very satisfied with the service

Nazaal has been very helpful during our change over

Very humble and professional.
Everything resolved in an hour.
Best team member I've spoke to.
Azkiya shining ✨️

Flip dish has been good my special thanks will go to keo Lee and azkiya ikram they both been great specially keo been very good taken order and following it trough and always been avalible for any phone call so thank you my friend also a thank
You to nazaal who has been good on helping set up

The Flipdish team has been absolutely fantastic! We’ve made lots of detailed menu changes and they’ve been so patient, helpful and professional every step of the way, listening carefully and getting everything exactly right. We couldn’t ask for better support.

Azkiya been great helping us setting our menu . She was patient and very professional . She great asset for flip dish