I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... Näytä lisää
Yritys on vastannut
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... Näytä lisää
Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to re... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä FitKit UK
Yrityksen kirjoittama
Yhteystiedot
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Yhdistynyt kuningaskunta
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,5
Erinomainen
259 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simply waste of money
Simply waste of money. And the worst thing is they said refund is excepted but when you request the answer is from your expenses that means they pay £8 for postage you lost it and to return you have to pay another £8 in total £16 for the price of £10 crap
6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FitKit UK
Hi Abraham, I understand you incorrectly purchased studio body pump plates expecting them to be olympic size. We do not offer free returns unless the goods are faulty as per our terms. If you would like to return your plates please follow the instructions in our email response.
In order to avoid making this mistake again in the future, studio weight plates have a centre hole of 1 inch and therefore only suitable for studio bars / body pump bars.
For Olympic bars you would need olympic weight plates with a centre hole of 2 inches.
Regards
FitKIt Team
Vastaus yritykseltä FitKit UK
Hi Vicky,
Thank you very much for taking the time to give us a review! We really appreciate it.
My go to place for kit!!
Used FitKit again to get some extra plates for my studio bar. Excellent price, fast delivery and great service. My go to place for kit!
26. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FitKit UK
Thank you very much for leaving us a review! We really appreciate it.
I originally bought the IC8 watt bike…
I originally bought the IC8 watt bike and then went back to order the tablet holder. Amazing price and customer service- will be using these guys again.
3. toukokuuta 2022
Vastaus yritykseltä FitKit UK
Thank you for review! We really appreciate your feedback!
Amazingly quick
Amazingly quick. Very good at responding to questions asked. Great service.
20. huhtikuuta 2022
Vastaus yritykseltä FitKit UK
Thank you for your review Sacha! We really appreciate it!
Broken Belt
I have a gym bike. I contacted Fitkit as I believed a belt had broken. They arranged for someone to come and service the bike, order and install the broken belt.
Communication was good throughout Abid and Shaf sorted everything out.
Great company and great customer service.
Five star service
20. huhtikuuta 2022
Used bench in superb condition
Great piece of used equipment in superb condition. Dispatched and delivered efficiently. Will definitely be looking to buy more used equipment from them!
27. maaliskuuta 2022
Bought a Technogym Spinbike
Bought a Technogym Spinbike.
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy
Read your reply just makes my complaint valid.
I emailed my concerns in January and yet not long outside the warranty period a bottom bracket fails. It’s not like a pedal or something. A bottom bracket doesn’t fail in a few weeks. They take years to go and it takes substantial use to fail. Therefore It was obviously faulty before or had not been reconditioned to a correct standard. Any reputable company would see the reported concerns In January and correct this and anyone with a knowledge of bikes would know what I’m saying is 100%correct. Finally the tones of your emails were condescending from the outset. Very classy compared not.
My advice don’t buy anything that is second hand if this company with a 30day warranty. They clearly buy stick in and flip it without service or reconditioned
25. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FitKit UK
Hi Adam, all of our used equipment comes with 30 day warranty which is clearly advertised on all listings. I can see you raised an issue regarding noise within the warranty period. We advised the noise was normal for a used chain driven bike and also offered to collect and refund in full. You refused our offer to collect and refund in full and decided to keep the bike.
“If you haven’t already arranged collection for Friday 28th then I will keep the bike. I will just have to trust what you say and if your confidence in the parts and that any can be ordered with Technogym should anything break in the near future”
The issue you reported on 21st march was outside of the warranty period by over 2 months. Whilst its unfortunate that the your bike needs attention / maintenance it is outside of the warranty period which we clearly advertise.
Used commercial gym equipment is still a great way of sourcing quality kit at a fraction of the cost. As with all used items such as used cars they will require maintenance at times but will still last a very long time if looked after.
Regards
FitKit Team
Amazing Quality - Outstanding Customer Service !
Ordered a used Matrix X Trainer off them.. good communication between order and delivery with Chloe giving updates and then delivery day… Tyler and Cam are Superstars!! Nothing too much trouble, genuinely enthusiastic about the product, extremely knowledgeable and they wouldn’t leave until they and we were happy… Such a standout customer experience from these 2 guys - amazing!! I cannot recommend FitKit highly enough!
25. maaliskuuta 2022
Oma-aloitteinen arvostelu
Brilliant service
Brilliant service. Chloe was so lovely to deal with and really on the ball. Chris was the mechanic and he was so lovely and did an amazing job .. if I could of done I would if given them 10 stars many thanks for being so prompt and professional I would highly recommended fitkit and will definitely be shopping with them again xx
24. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Thank you Mark, we really appreciate the review
Excellent service on delivery and…
Excellent service on delivery and installation.
Product is as stated.
Prices are very competitive with other company's.
19. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Hi there, thank you for taking the time to leave us a review. We really appreciate it!
First class service
First class service. Chloe and the installation team couldn't have been more helpful. My two treadmills were delivered and installed with no issues or complaints. The lads were very friendly and professional.
I really cant recommend highly enough. Thank you so much.
18. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Thank you Matt! We really appreciate your review.
Straight forward to deal with
Straight forward to deal with. What I purchased was what was described.
Would definitely recommend.
17. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Hi Peter, that's great to hear! Thank you very much for leaving us a review.
Top seller and quick delivery
5. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Thanks for your review Paul. We really appreciate it!
Great service
Great service. Weights arrived with DPD in a couple of days. Now I’ve no more excuses! Will definitely use again.
3. maaliskuuta 2022
Vastaus yritykseltä FitKit UK
Hi Neill,
Thank you for your review. We really appreciate it! We look forward to hearing from you in the future.
Bought an excite hand cycle December…
Bought an excite hand cycle December went faulty February only used a couple of times, I was told to contact technogym as they would not have parts. Not good
18. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FitKit UK
Hi Surjit, unfortunately your item is outside of warranty and we do not have spare parts for your machine. As advised, these parts are only available directly from the manufacturer.
Kind regards.
Vastaus yritykseltä FitKit UK
Hi Anna, we're glad you're happy with our service. Thank you very much for leaving us a review!
Excellent service and dumbells were…
Excellent service and dumbells were exactly as advertised and it great condition.
4. helmikuuta 2022
Vastaus yritykseltä FitKit UK
Hi Stuart, thank you for leaving us a review! We really appreciate it & we're so happy you like your dumbbells!
The weights were a bit battered
The weights were a bit dirty, rusty and knackered. But I guess they'll do the job once i've cleaned them....
3. helmikuuta 2022
Vastaus yritykseltä FitKit UK
Hi Nicky, we are sorry to hear that you're not satisfied with the condition of your plates.
These are used plates and therefore will display signs of usage. If you are not happy to keep them, please email us on sales@fitkituk.com so that we can discuss a return with you.
Many thanks,
FitKit UK
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