£1,950 paid - No machine and still no refund
£1,950 paid — no machine and still no refund
I paid £1,950 by bank transfer on 30th May 2026 for a Smith machine. The purchase was made through Equip4Gyms, and my subsequent dealings regarding the outstanding machine and refund have continued with the same people now operating Gyms4Everyone (Dom & Josh).
After making the payment, I repeatedly requested an invoice and order confirmation from Josh. I was told several times that these would be provided, but despite repeatedly chasing them, I never received either. My recent attempts to contact him have gone unanswered.
The machine was never supplied, so I requested a refund. I have since been told on multiple occasions that the refund would be dealt with. Most recently, on 31 August, I was told the refund “will be this week”. That week has now passed and I still have not received my £1,950 and my subsequent emails to Dom have gone unanswered.
I have made numerous attempts to resolve this directly and have given the business ample opportunity to return my money.
As of 8 September 2026, I have neither the machine nor my £1,950.
I will update this review if and when the money is returned.
Update – 15 September 2026
For clarity, I have already been trying to obtain this refund for weeks. I have repeatedly contacted Josh regarding the outstanding £1,950, but my recent calls and messages have gone unanswered. I have also been corresponding directly with Dom for weeks and have repeatedly been assured that the refund would be dealt with.
I paid £1,950 on 30th May 2026, I never received the Smith machine, never received the invoice or order confirmation I repeatedly requested, and despite repeatedly requesting my money back, I still have not received a refund.
The issue is not that I need information on how to request a refund. I have already requested it repeatedly. The £1,950 simply has not been returned.
I will update this review if the situation is resolved.
8. syyskuuta 2026
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