First Tech - Fort Collins Arvostelua 

Alex Jordan spent time explaining things to us this morning, and we really appreciate it. He's quite knowledgeable and enthusiastic.

So many banking institutions today have gone away from personally interacting with the customer, but this has never been the case at this particular First Tech office. The help, courtesy, and obvious enjoyment of their job is always evident. I have interacted with Ayden frequently over time and he always has a smile, greeting everyone with sincerity. It’s great to walk into an establishment where they are glad to see you! My recent visit was regarding an issue with our credit card and Ellie brought me right in, found what I was looking for, and proceeded to show me how to find it online, then printed out the results. She was very personable and I thoroughly enjoyed our conversation. This location (and all who work there) has ALWAYS made every effort to accommodate our needs - Thank you!

I have no complaints! I've been with First Tech ever since First Tech bought Addison Avenue. Technically I've been with you since 1983.

I have been a customer for 15 years. They closed the branch in my town and I have to travel 30 minutes to conduct business with them. I recently tried to withdraw money from my account, they failed to have the funds available for me, gave me part of my money and told me they made an exception to give me the money they did give me. It's my money in my account, this should not be difficult. I will be going to a different bank next week.

personal service was much appreciated in a very competitive banking environment.

I tried giving it another chance but now I recently had the misfortune of experiencing what can only be described as an egregious lapse in customer service with FirstTech Bank. Despite the brevity of my relationship with the bank, the impact was both profound and deeply frustrating. My account was inexplicably frozen due to what was termed 'suspicious activity,' a veil of uncertainty that the bank did little to clarify over an agonizing month-long period.

The bank's initial assurance of a 45-day maximum investigation period, with a suggestion that matters typically conclude within two weeks, proved to be hollow. My daily calls became a tedious loop of false hope and reassurance, with promises of email updates that never materialized. The customer service representatives I spoke with were as in the dark as I was, dutifully verifying my email address but providing no tangible information or resolution.

The pinnacle of this ordeal arrived unceremoniously today when I was informed—via phone, ironically—that I would receive a termination letter through traditional mail. Moreover, access to my funds remains unjustifiably out of reach, even though no evidence of fraud or any other legitimate concern has been presented by the bank. The representatives’ hands appear to be tied, leaving me without answers and without access to my own money.

This experience with FirstTech Bank has been nothing short of a nightmare. The lack of transparency, poor communication, and inability to resolve a seemingly straightforward issue have left me not only without an operational account but also without trust in an institution where trust should be paramount. It is an experience I hope to never repeat and one I would caution others to consider before entrusting their financial well-being to FirstTech Bank.

Excellent service. Keep up the good work