Quick service, kept informed re delivery. A very nice product good quality. The only downside is the top fitting unit is extremely heavy and needs two strong people to get from kerbside pallet deliver... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Perfect fireplace. Purchased for new home / house renovation so haven't plugged in yet but taken it out of box - fits perfectly and the 'fake chimney spout' looks perfect and fantastic quality. Would... Näytä lisää
Yritys on vastannut
Ordered an Electric Stove looking fire. Arrived promptly, Installed and all OK until 2 days later it started a clicking noise. Fireplace World were brilliant. Offered to collect and full refund or rep... Näytä lisää
Yritys on vastannut
purchased a tv back board from the company recently and it was easy to order and delivery was prompt. the only criticism i would have is there is a limited choice of colour/finish available. that... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Fireplace World
Yrityksen kirjoittama
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Yhteystiedot
St Thomas Road, HD1 3LF, Huddersfield, Yhdistynyt kuningaskunta
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,7
Erinomainen
10 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service - thank you!
Customer service from pre to post sales has been absolutely brilliant. Initial queries were answered promptly via their chat app, and emails responded to incredibly quickly. Delivery was quick and easy. Would thoroughly recommend and wouldn't hesitate to buy from them again.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
Biofuel stove
We absolutely love our new biofuel stove. So easy to install and operate. Great amount of heat and looks perfect. We are currently researching the most cost effective source for the biofuel.
31. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.
The perfect product delivered quickly…
The perfect product delivered quickly with minimum fuss or hassle - just what anyone wants!
6. helmikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Delivered on time
Delivered on time, easy installation and pleased with the looks and operation
19. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you very much for your 5* review and for your kind comments. We do appreciate you taking the time to post the review. Kind regards Fireplace world.
Excellent service and a high quality…
Excellent service and a high quality product. Hence, I’ve purchased two fires in past 2 years. Furthermore, friends and family are impressed with both the look and heat output from both burners. Highly recommended 👍
18. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Great service with great communication…
Great service with great communication from customer support
5. helmikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you for the 5 star review, I'm glad to hear we were able to assist you with your order. Please let us know if there is anything else that we can help you with in the future. Kind regards, Fireplace World.
Customer service is amazing
Customer service is very good and quick to respond. Fire was delivered quickly and packaging was far better than expected. Loving the new fire :)
16. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Delivery was excellent
Delivery was excellent, ordered it on Saturday and it was delivered Monday, fantastic!!! It was easy to put together and looks amazing, we love it. It looks fantastic in our room. An excellent company and product. Thank you very much.
24. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you very much for your review and for your kind comments. We are glad to see how happy you are with the order and the service. Thank you for shopping with us. Kind regards Fireplace world.
Great price and fast delivery
Great price and fast delivery. Item is exactly as advertised.
5. helmikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
The heater was in our opinion good value
The heater was as described and delivered within the quoted time frame.
23. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Product is outstanding
Product is outstanding, transformed our interior! Amazing customrer service managing the order end to end.
This is a 5 star for product and service
23. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Looks good
Looks good, feels good, well made and good support by email.However, you cannot use the telephone help line as on the two occasions I tried to use it it just rang out.
23. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer.
Thank you so much for your feedback and review, we really appreciate it.
Kind regards, Fireplace World
Prompt service and helpful customer support.
Prompt service. My 1.5l bioethanol fire was exactly as advertised and fits nicely in an existing fire grate. I had a query about lighting the fire, which was dealt with efficiently. Now surrounded by ceramic "coals" the flames give a credible coal fire effect and add a cosy ambience to the room.
4. helmikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you for taking the time to post your review. Please be advised that our bioethanol stoves and fires are not compatible with any accessories including ceramic logs or coals as these can cause faults within the product. Please be advised our bioethanol stoves and fires can only be used with the bioethanol fuel itself.
Kind regards, Fireplace world.
Poor communication- no telephone number…
Poor communication- no telephone number given, don’t reply to emails.
Paid for next day delivery and didn’t arrive - waited in all day 😡
UPS stated it would be delivered - no updates.
Poor experience
Replied 13 days later- they didn’t receive my email - what a crock 😏
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fireplace World
Dear customer, Thank you for taking the time to post your review.
Unfortunately we can not see any emails from you with regards to the issue. Please feel free to contact us via customer.support@fireplaceworld.co.uk
Thank you
Kind regards
Fireplace World
The fire
The fire, which is exactly what I wanted and looks great, arrived promptly. It was extremely well packaged and in perfect condition.
31. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Vastaus yritykseltä Fireplace World
Dear customer, Thank you very much for your review and for your kind comments. We are glad to see how happy you are with the order and the service. Thank you for shopping with us. Kind regards Fireplace world.
Very easy to complete and install
Very easy to complete and install. looks great. very pleased
21. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Vastaus yritykseltä Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
The fire is amazing and the service…
The fire is amazing and the service excellent
7. tammikuuta 2026
Vastaus yritykseltä Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the fire. Thank you for shopping with us. Kind Regards, Fireplace World
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