I’d had my samples for ages, was looking at other sites but zooming in I opted for this company.
The customer service was outstanding and I love the beam.
I put it up myself with some help to lift it on. Simples!

Helpful and knowledgeable. Was able to pull a package together on our Solution Fire which was competitive

We loved the quality of the wood and the way it looked. Unfortunately there wasn't enough gap left behind the screw holes so we had to route out some extra. We also found the holes had zero tolerance when lining them up, for a professional that's fine but we struggled a bit. We wanted to order the shelves to match but it was too expensive. Everything else was great, thank you.

Good advice given when requested. Product is as expected and looks amazing.

We were so pleased we used Designer Fireplaces. They worked closely with us every step of the way, from carefully measuring the fireplace, to installing our beautful new marble fire surround. We're delighted. Easy to deal with and very helpful.

I needed a bespoke size of fireplace which they made no problem. The fireplace is beautiful and fits perfectly. The service was very efficient and my fireplace was delivered in a few weeks. Delighted with my new fireplace.

Looks great installed and was relatively easy to put up - looks as though it has always been there Quality oak used in manufacture Very pleased with it .

Gave very helpful advice and good service on delivery.

Great product service and delivery

Easy to order .. great quality solid oak with beautiful knots and shakes.. Great service and good price and speedy delivery.

Excellent service from start to finish nothing to much trouble Thank you so much.

Easy delivery and installation. Great service!

Made to measure oak fire surround, true to the requested dimensions. Lovely finish to the wood, fitted perfectly and easily and very happy. Correspondence was good and construction and delivery was quicker than expected.

Can't fault them, customer service was immaculate. Wanted to go above and beyond for us to get the order processed and delivered within 2 days.

The mantle I ordered looks lovely, I haven't had it fitted yet but I'm sure once it's fitted it will look amazing.

Tilly was really helpful when it came to answering my questions regarding the fitting.

The work was done to a high standard, and the fitter tuned up when he said he would.

Cannot fault the company.

Service was excellent and the product better than expected everything that you detailed and arrived as you said it would.
Thank you

All sorted with one phone call, exceptional quality of product including all fixings very quick delivery 48 hours later,.
Highly recommended
Brian

Really pleased with the quality of our oak shelf/beam. Easy to order, excellent communication and delivery. Thank you.