Finish Line Arvostelua 

I’ve written a previous review and here I am again as my experience with Finish line continues to worsen. Please check out my previous trust pilot review to catch up… Long story short, I ordered $152 Nike Air Max and received $30 childrens Champions slides. I was told to return the incorrect product in order to receive what I actually paid for so I did. (Which makes no sense… I paid $152 but can’t get my product until I send back shoes worth $30… bad business move) Once I returned the incorrect shoes Finishline canceled my order due to no stock but now refuses to refund my money. I paid using Afterpay so the biweekly payments are still coming out of my account. I have called Finish line everyday for the past two weeks and all I get is the rep promising to call me back. We are in the midst of inflation and a recession and this company refuses to refund money for a product that they never provided. I haven’t bought myself a pair of sneakers in years… all I wanted to do was look nice 😔 BAD BUSINESS‼️

Poor customer service. I ordered a pair of sneakers on line and needed to exchange for size only. I asked for a credit for the re-order shipping fee of $8...as other stores gladly do this to accommodate their customers for a size exchange. It took much convincing for this "one time courtesy". Originally they wanted to give me a $10 coupon for future use....After much discussion they finally accommodated the credit for shipping and I will not be purchasing from this company again...especially not online. $16 total for shipping would have been ridiculous to pay for $60 sneakers. No...way.

Am from Trinidad I order a Jordan 6 rings and a Jordan girl dress and the dress had a lot of stains and was open the Jordan was like it was worn already I am not satisfied

Ordered two pairs of slides, pair of shorts, and the new Trae Young basketball shoes. All of my items shipped individually and were delayed. FINALLY got my basketball shoes that were the most important part of the order..sent me a full size and a half lower than what I ordered. All of my other items have been stopped and the tracking hasn't updated in two days. I'm now being told (through forums and Q&A's, because it's impossible to talk to an actual person) that I have to ship the shoes back...wait for them to receive them...check them for damages...issue me a refund....wait for my bank to receive that refund...THEN I just have to reorder the same shoes I already bought a month later and hope they actually get it right this time?? How on Earth is that how this place operates?Don't shop here, they don't want you to, they just want to take your money and throw garbage in boxes that you didn't order and ship it to you.

Don't order from this place!! They do not care about their customers only the money!! I ordered a pair of shoes for my daughter and received a USED, stinking dirty old worn pair of shoes!! Tried calling customer service and was on hold for over an hour til I decided to hang up. Then decided to just take back to store where they refunded me only the cost of shoe and tax and not the shipping I paid!! Are you Serious!! Was told to take to store for quicker refund but what they don't tell you is you want get the shipping back so just another way for them to keep your money!!

Yesterday I tried to order 3 pair of air max 97 Women shoes they were advertised for 55.00 so I took a screen shot and called my local store manager so she could see that the shoes were being advertised for 55.00 but ringing up for over 100.00 she saw it so I asked her name. I called customer service they would not honor the price but offered to give me a a credit of about 50.00 I turned it down because I was also ordering my granddaughter a pair and my sister. I had a cart with many items I will not be getting none of those items either

The worst customer service I ever dealt with waited 1 hour on hold

Where is the zero rating. I’ve been sitting on hold for over an hour.. ordered a pair of jordans for my son and when I got the package there is one ******* shoe in the box ! I’m on here looking at reviews and I see nothing positive about this place or their customer service! How are you guys even in business still?!

Fredricka was AMAZING! She helped my daughter find the exact shoes she was looking for. Ask for her next time you go to Finishline.

Fredericka was very nice and helpful.
Big smile, good vibes :)

Federica was great.

My husband ordered my son some sandals may 9 th he even put a two day rush on them to make it on time for my 5 year old son well 21/2 weeks went by I called they said they reshipped the order and put a two day rush on them well here we are two weeks later and still no sandals for my son I’m very disappointed and definitely not ordering or buying anything from here

I can only give this rating because of a young lady that works in customer service name Patrice Weatherspoon she helped me so much,and stayed in contact with me after my package had gotten lost somewhere in between delivery.I really appreciate you Patrice Weatherspoon

This was my 1st attempt at ordering the Jordan one take 3. Good color shoe. Surprisingly good price. I’m a Russell Westbrook fan. I placed the order and they took my money. 3 days went by and there were no status updates for my order. I called customer service and they wanted to send a replacement with the same shipping speed. Not a good online shopping or customer service experience. This is coming from someone that tries to give the benefit of the doubt as I have worked in customer service for years. Especially in retail.

Sent me the wrong items then when I ask them about my refund they told me they never got my return and a return was never even made for my order. Used the live chat and had to contact 3 different people all of them treated me like crap. Never buying from this place again.

When I went into the store to buy my son some shoes, we chose 2 but both in the same size. We wanted a different size in one of them so I asked the worker that was assisting us and she bent down to pick up all of the shows. I told her to leave them their because we have not chosen which one we wanted yet and she said that the policy was that a worker cant leave shoes with a costumer. Before that, every time I would turn around to my son to put the shows on for him, she would be looking over my shoulder as if I am putting the shoes into a bag trying to steal them. But their were other people b us also trying on shoes and they had shoes in front of them and when they asked for another pair, she just left the shoes that they had and got them the others. When i went to talk to the manager about it, he just said "ok theirs nothing i can do about that" then walked away from me.

Like the person before me said don't even want to give 1 star but had too. I bought a pair of shoes on Sunday that I was told that were in stock when order.I have been waiting and haven't received any info in my email about it.Online when I check the order number it was completed online. So I called customer service and they proceed to tell me they don't have them in stock but I can wait and forgot what bull**** they said. Basically they are lieing about having items they don't have and hoping someone forgets they bought anything.I will never shop there again.

Dont want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service un professional and very rude. Asked for manager was hung up on. I ordered $40 pair if Adidas leggings instead was shipped a $5 hat. Was told to send hat back which i did and they never sent my leggings. When I tried customer service 7 times i may add they said they did not get the $5 hat so they wont send me my $40 leggings... This was in December. I have no refund of my money. I have no black addidas leggings and I have no stupid $5 hat. Its sad since im a shopper they would rather loose the business than to have made it right...don't waste your time or money here. In addition other stuff i ordered for Christmas gifts came wrong colors so they do not have proper product checks before shipping they are just placing various items out not the correct items...

I would give a zero if I could. I ordered my daughter a pair of shoes in December. Finish line cancelled the order due to being out of stock. Here we are in March and have still not been refunded and still do not have a pair of shoes. They owe me over $100 I will never order from this company again. Horrible customer service. Go get shoes elsewhere.