Finish Line Arvostelua 

Difficult if not impossible to reach a live representative to resolve shipping status issues. Poor communication, inventory management and shipping operations. Items noted as “shipped” had still not been delivered to USPS after 7 days of me being notified item had shipped and representative had no idea when this would be resolved - rep stated they could not find any information in their system. I learned the Second item was out of stock only after speaking to the customer rep. This had not been proactively communicated even though the order had been in place over a week. I am awaiting refund as I cancelled my order. Ready to dispute charges with credit card company if not credited within 72 hours which is timing provided by customer rep. This operation is a disaster and would not recommend wasting your time and money on this disreputable business.

HORRIBLE company. Ordered online, size was too small. Went to store with receipt to exchange, and employee rudely said I cant exchange because no order was attached to my order number. I looked it up myself, it CLEARLY is. Store worker was rude and soo unhelpful . After calling the company and being on hold almost 2 hrs I learned what a dysfunctional company this is, and how poorly run.

There is a lot of fraud activity at this location. i wish i would've read the reviews before making a purchase. I never received my order and getting a refund has been a hassle. this morning i wake up to money being drawn from my account from finish line!!!! I called customer care, and they weren't much help. PLEASE SAVE YOURSELF TIME AND MONEY DO NOT ORDER FROM FINISHLINE

Held my payment or over a week with the status for the order processing. Then Finishline cancelled the order and kept the shipping cost

From in-store service to calling customer service, they need to fully follow the process of serving the customer. I returned some shoes I ordered online to the store, and it was through Afterpay. The refund was never processed. I called customer service, and they verified it would be processed. It never processed. The fact that it takes 25+ minutes to speak with a rep over the phone is a sign that they have issues. Your staff needs to be retrained. I am still waiting on my refund

Site is not working i cant see what is it

Terrible do not order from them coming from a sneaker head….. They send wrong shoes, WORN shoes !!!!!!! Never again will

I had to give them 1 star because it wouldn't let me review if I didn't, but i would give them 0. The inability to get an order correct when placed online is the norm, and trying to get your funds returned is an even greater odyssey. They always have an excuse why they need to restart the 3-5 day wait period and after 9 days, still no refund.

Ordered two pairs of shoes online. Received a box from Finish Line with protein powder in it, not the shoes I ordered. I contacted customer service. They apologized and sent me a return label. I sent the package back expecting a refund. A month later, the same box arrived on my doorstep with the protein powder in it. I contacted customer service. They were supposed to resolve the issue and refund my account. As of today, no refund has been processed. I am very frustrated and will never buy from them again.

I went into the store and asked for a pair of shoes that was $80. After getting to the register the shoes rang up for $110. Went and got the shoe with the tag that say $80, they pulled the tag off in front of me and said that was the wrong price for the shoe. Told me because it was a Jordan that they couldn’t override the price even though it was marked for $80.

Bought a pair of Nike Vapormax, purple shoes a week ago. Ran on the road with the shoes and the left shoe hurt my foot. Tried to return the shoes at the Freehold Mall store and the manager wouldn't take them back. I offered to do an exchange for the Flynet shoe with no success. Every running store I purchased running shoes takes returns ie Foot Locker, Road Runner Sports etc. Do not recommend buying any running shoe at Finish Line unless you're 100% sure you want it. The Manager at the Freehold Mall Finish Line wasn't very understanding or helpful.

I got shipped the wrong size shoe not once but twice. This has been the worst shopping experience of my life. Customer service was unhelpful and unable to resolve my situation besides just getting me a shipping labels to send the shoes back. This was not my error, this was the company’s error. now I have to spend my time to return the items and I didn’t get the shoes I wanted. This is a major inconvenience for me, I will not be shopping here again, and I will be telling everyone I know how terrible the finish line experience was for me. Take note, if a company/brand makes a mistake, you apologize and you fix it. You do not put it back on the customer.

The Under Armor 3Z6 shoes are ideal for basketball, I like how they support my ankles, they are comfortable and they give me agility. It does not slip easily, it has a good grip on the floor, and the aesthetics are magnificent. It is the first purchase that I make in the Finish Line store, I liked the ease of handling the page, the package arrived on time and in perfect condition. I would buy here again. First purchase from Ecuador.

customer service is located in india. i sent an email to get an update on why my package was late. they canceled my order and said it would take another 4-6 business days to receive. i purchase the shoes well it advance for a upcoming trip. now i dont have the shoes. i dont have my money either. i had contact my credit card company to report the transaction. worst company to use to buy shoes. hope they go out of business for stealing peoples money.

Finish line i onrario mills ball Worse shoe store I bought shoes from
The girl they have as a manager should be talked to or shouldn’t have that position
When I asked for her name she was not professional to give it I wonder why ? She knew she gave bad service
I am calling Nike letting them that store in my opinion is making the brand look bad
I hope Nike will exchange them I want my money back so that store can loose the sale
A very upset customer

My daughter opened her Christmas gift and the white NIKE AIR MAX 97 had a pink stain on them. I took them to JD SPORTS and they refused to give me a refund because it was past 45 days. They told me that I could have put the stain on the shoe MYSELF and had to mail the defective sneaker back to finish line. I called finish line and they told me I had to contact the MANUFACTURER! What??? Now NIKE says I have to file a CLAIM??? THE CONSUMER HAS TO FILE A CLAIM WITH NIKE TO GET A REFUND FOR A DEFECTIVE PRODUCT! I PURCHASE A $100 PAIR OF NIKE SNEAKERS WITH A PINK STAIN ON THEM AND I HAVE TO CONTACT THE MANUFACTURER?? What a hassle and inconvenience let alone being told that I could have put the stain on them. DONT TAKE A CHANCE ORDERING NIKE FROM FINISH LINE. THIS COULD BE YOU.

Purchased two items for Christmas gifts on 11/26 . Decided that one was not needed, took it back for refund.
Received refund on the item but did not get original purchase receipt back.
After Christmas went back to try and return the other item and was told we could not return with out original receipt.
Was purchased with credit card.
Would not even give store credit.
Called customer service number and was on hold for 35 minutes , when finally connected was cut off and and had to call back and wait for another 33 minutes.
Finally talked to someone with hardly no understanding of English language . Finally she stated she would email me with a return voucher. Then received a phone message later that she needed more information?
I am retired from 49 years in retail and have never experienced anything like this in my life.
All we wanted was a refund or store credit for the return rd item.
Have credit card statement showing the transaction.

Ordered for in store pick up which stated there was plenty and after holding my money they canceled the order. The store said they haven’t seen that item in there store, so it’s not like someone beat me to the last one. Any orders not recommended.

I was super hesitant to order shoes from finish line based on the reviews on this site. But they had the last pair of Nikes that my son wanted in his size that I could find anywhere! So- I ordered, and I’m so glad that I did! They communicated clearly and delivered quickly. I am so glad that we have the shoes my boy wants for Christmas! Thanks Finish Line!