Finish Line Arvostelua 

Finish line is a joke, I ordered an item with them on July 3, upgraded the shipping to ground a couple extra dollars , how in the world does it take 8 days to get an item from Brooklyn ny to Clifton nj, they are terrible, for now on I will go in store and won’t even use online ordering if I choose to get anything else from them, they have a terrible shipping system… they tell you upgrade the shipping and still end up sending it the cheapest/ slowest way meanwhile you paying more..better Business Bureau needs to investigate them for using tactics like this to trick customers into spending extra money for faster shipping when actually they are shipping the item at the slowest speed.

Poor service. My order has been in "awaiting carrier pickup" status for about a week now and customer service keeps saying it has been shipped. So did the carrier steal my package??????? Customer service is no help. They tell you the same things over and over that aren't helpful at all... I will never order from this company again

Horrible customer service, stay away. I ordered a jacket for my husbands up coming trip. Paid extra for shipment to make sure it will arrive on time. They never sent me the item. When I got in touch 5days later they simply said the store didn’t send it. They didn’t notify me or try to make it right. Now I am out of time to order or go get a new one. Customer service was dismissive and not helpful at all.

Finish Lines website is terrible! So many glitches still, after all of these years, and all the money they make. The most recent catastrophe, was them sending my items to the wrong address, because although their system asks what shipping address vs billing address, it doesn’t correctly separate the two. After selecting billing, it generates both shipping and billing to same address. To top it off, although my order hasn’t been processed yet, they can’t manually go in and enter the correct shipping address. Furthermore, there’s no option to cancel the order from the website. They entirely suck!!!

Placed an order on 4/28 &still haven't received the shoes. Finally decided to cancel the order. Horrible customer service, did nothing to try & help me. I will never buy or recommend this company.

Two times.
Two bad experiences.

DO NOT ORDER FROM FINISH LINE.

They will lie through email,
They will lie to you with your phone calls.
Don't waste your time or money.

Excitement filled me with the purchase of a new pair of vapor max. It has now been almost a week and my shoes (sent USPS) are still no were to be located. I’ll never be ordering from them again!

Ordered black jordan shorts, received them with security tag still attached. Called customer service and was on hold for an hour bc a supervisor wasn't available. Told supervisor would do a call back, but nothing. Calls are taken in the Philippines. Don't do business with them.

I received what appeared to be used/worn shoes. Box was mutilated. They advised they were sending replacement shoes and still have not received almost 10 days later. Very poor service and untruthful customer service.

I ordered shoes and they never sent them to me. I talked to 10 different people and they canceled my order without informing me. It is impossible to hold a conversation with one person to figure out WHERE MY SHOES ARE. currently waiting on a refund but i’ve heard they suck with that too! yay to getting scammed $58 as a college student!!!!!!!!

I will never in my life order from this company again! I ordered a pair of shoes that were delivered used and smelling like dog poop!!! ! You can tell somebody swap them out! I Could not get anybody on the online chat said it was not available! Finally when I did get somebody they were totally rude to me. I started the return and shipped it off then got an email at 7 am today saying they got the item and they would refund my card within 7 to 10 days. then late afternoon I get another email stating they are sending out the replacement. Tried once again to get a hold of somebody again totally rude now I have to wait for them to be delivered and return them again! The associate on the phone told me the best thing to do is take them to a store and get a refund there! The closest store is two hours away! This is the worst company ever. I will never step foot in another finish line or JD sport again. I had asked several times to speak to a supervisor and never was able to speak to one! The next step is to report them to Better Business Bureau!!!! y’all need to get your crap together and stop messing with people and their money!!

Hello. Ordered Nike snickers. The price 120$.
Everything is what I wanted.
Thanks

I ordered a pair of Nike pants that were $90 on Jan 4, 2024. And I checked the status of my order today and it says cancelled, I also did not receive a refund. I tried calling customer service, but the wait time was 65 minutes to speak to someone. Finish line has 1 star reviews for a reason. I’m no longer a customer.

I paid for Upgraded delivery, and it arrived one week late, the same time that was estimated for free delivery.

Every time I tried to use their "live chat" feature on their website, it said live chat was not available and took me to a virtual assistant, which could only give me the tracking info I already had.

I called their customer care line and waited on hold for 45 minutes before hanging up.

I will never purchase from Finish Line again. The minimal savings are not worth the headache.

Ordered Nike Vapor Max 2023 (Women); this was showing ‘processing’ for over a week and then FL canceled the order—no explanation or email but my credit card is still ‘holding’ this amount for who knows how long….ridiculous! Called from Wednesday through Saturday periodically and each time was saying 90+ minute hold times!!!

Placed 2 different orders, one in Nov '23 and one in Dec '23. Both orders said they were "official" and then one week to 10 days later, they were canceled "unexpectantly". These orders were both for gifts and I could have looked for the items somewhere else had I known Finish Line was going to cancel the orders. That is poor customer service. Won't happen again!!

Scam!!! They literally took my online order back without processing refund! I returned my online order in store on November 30 for quicker refund as their return policy says. They took my shoes and since that I haven't received my refund yet. No information about my return. I went back to that store to know where my refund is and the manager said that FedEx picked my return up but hasn't scanned it. Scammers! Can't reach anyone by phone or chat. The store location that I returned my online order is 10250 Santa Monica blvd #2530 Los Angeles, CA 90067

My exchange process was excellent 👌🏾. On a scale of 1 to 10 it would be a 10. Jay and spinner( I think). Where so friendly and very helpful to me and my daughter. This was at the St Johns Town Center Jacksonville Florida.

If I could rate a ZERO I would give that to Finishline for the grief they have caused me!!!!

Never buy from finishline unless you are willing to get robbed without a gun. It was the week before Xmas I never received my order. After several calls of holding on for two hrs at a time and emails not responded to I was told their system shows package was delivered already. I explained I don’t have any package they said they couldn’t guarantee re shipment by Xmas all they could do was issue a refund but that would take days and it would be after Xmas. Reluctantly I agreed but then that never happened so again the numerous 2 hr hold phone calls and e-mails were done again only this time I was told with no explanation their back office decided they weren’t giving me the refund because the system said the package was delivered. They even emailed me a refund email from the recorded initial call offering the refund. They refuse to allow me to speak to their back office and said they would notify them I don’t like their decision not to refund me and ended the call. This company is disgusting thieves and I will be reporting them to the Better Business Bureau & my credit card company

Finish Line has taken everyone's money over the holiday and did not send any merchandise! If you don't have the ability to fill the orders then DON'T TAKE THEM!! You can't get through to customer service because too many people are complaining!! You guys suck and you need to give anyone who did not get their items by Christmas their money back!! Y'all are crooks!!