Finematter Arvostelua 

My shopping experience was great! I found a ring in the style that I have been searching for. Good quality. Perfect fit . Quick delivery. Highly recommended

I had purchased some dupe jewelry elsewhere until I feel like buying the real deal, the color was completely off I couldn’t wear them. I sent my pieces to finematter to replate and they came out perfect!

Incredible customer service for my custom made piece. Thank you!

I recieved a nice certificate of authentity in the package, however, it was not stated authentity of what is certified. The jewelry I ordered contained small diamonds and I think this should be stated in the certificate.

So this is long winded but honestly its gone from good to bad from good to bad Ill bullet point.
Good- advised they would be able to replate a ring and potentially replace its missing stone. Id advised I didn’t want the ring replating without the stone.
Bad- Finematter replated the ring without telling me the stone couldn’t be replaced and sent back to me.
Good- after the complaint I made they advised they would send me a full refund. I did say I would pay 50% but they acknowledged it was their mistake so they would take the hit.
Bad- After a couple of weeks they came back to me and said actually they could replace the stone if I could source one and this service would be around £35-45. I agreed to go ahead with this. They then sent me an invoice out for £65
Good (for me)- I found an independent jeweller who didn’t charge me a penny for this service. He did it there and then in front of me and told me anyone who was to charge more than a tenner for what he did would be robbing me.
Bad- since wearing my ring again for about 3 weeks, take in mind the service Id originally paid for stated the replating would last for 2-3 years of considerate wear, has already tarnished!

Finematter you have absolutely stunning pieces of jewellery for purchase and I acknowledge that your customer service is great. However your prices for repair are crazy considering all of the above! I know I didn’t pay for the replating in the end, however I was about to send you another item across and now Im just so glad I didn’t as I feel like the cost doesn’t match the wear.

To anyone considering the replating service, just be wary when sending items for reviving! If you have the intention of wearing something day in day out, it’s probably not going to last as long as you think!

Delighted with my items. Finematter's customer service is what sets them apart from other fine jewellery stores for me. Being of Indian heritage the concept of the family jeweler is one I grew up with and the service I received offered nostalgia to that relationship.

I am very pleased and highly recommend!!!! You are professional and thorough.

It's always very reassuring when buying from a site for the first time to have any queries and support provided by the same member of staff. I like that continuity and also dealing with a person rather than a chatbot! I can think of numerous big name companies that could learn a thing or two about customer service from Finematter.

Clear and detailed communication to understand customer's needs. Finematter is a company with integrity and they truely keep their word. Thanks for my new piece.

My dog tag pendant has been brought to life by FINEMATTER! I will tell my family and friends to do business with them!

Sam Steele

I love the pieces I received, and couldn’t rave more about their excellent customer service. Shipping is fast and reliable. Easy to navigate the site, and wonderful to discover new designers that I wouldn’t otherwise have heard of.

I am absolutely over the moon with how my earrings have turned out after sending them to be replated. The whole process has been second to none- from the quick delivery of the pre-paid box, to the frequent updates of where my earrings were in the process. My earrings arrived back way before the 4 week estimate and look incredible, just in time to wear them at an upcoming wedding! Thank you so much, I will definitely use Finematter again and will be recommending!

I just wanted to say that I absolutely love the work you all have done! You all did a wonderful job and I have been so pleased with this process. The customer service was phenomenal and I received my jewelry in a timely manner. I would definitely recommend this company and you have secured a lifetime customer!

I purchased a beautiful handmade green sapphire Jennie Kwon ring. Siobhan kindly answered my questions about the made-to-order purchase, and updated me on the status of my order. Excellent customer service - great communication, and very helpful, courteous, and professional!

I have had a great experience each time I have made a purchase from Finematter. Everyone I have been in contact with has been helpful, polite and quick to respond. I was able to have bespoke items made for me which was a great option. The Jewellery makers themselves have also been lovely and helpful and and their work Is magnificent, so you can see why Finematter chose to work with them. Would definitely purchase from Finematter again in the future.

Just an outstanding service from start to finish. Munashe responds at speed and with real care. Finematter's jewellery is excellent, and the repair and cleaning/servicing of some much loved and precious family jewellery is something we've been consistently impressed by, having asked Finematter to help us on several occasions now.

Second time I purchased from Finematter and so thrilled. Love the selection of great designers, unique pieces, speedy and free delivery, discounts available for loyal customers, plus no customs to EU! My favourite place to source most amazing jewellery! X

Delivery is fast and the jewelry is beautiful.