Farmae Arvostelua 

hice un pedido hace 3 días y no logro contactar con ellos. no sé nada de mi pedido, he intentado llamarles y no contestan, he intentado resetear la contraseña y no me llega el email. parece une estafa total...

Aweful, do not buy from here. I bought an item that I had to return. Customer service didn't reply for weeks. When they replied, the simple question of how to return the item took them 7 e-mails to just send a return address and say all costs were on me, which from aborad would have costed more than the product itself. No info about return or refund on the website,non existent assistance, super slow delivery.

Realicé un pedido y después necesitaba cancelarlo por tema médico. En la web no esta la opción de cancelar el pedido, te reenvía a un formulario web que no se puede enviar de ninguna de las maneras y como ultima opción envié un email que no se recibe y viene devuelto! Suerte que hice la compra a través de Paypal y en su centro de resolución de problemas me ayudaron y me devolvieron el dinero! NO RECOMENDARÍA COMPRAR por mala atención al cliente.

INFORMALIDAD, DESATENCION AL CLIENTE , ABUSO EN LOS COBROS SIN ENVIO DE LOS MISMOS.

fraudsters! change the information themselves in the buyer’s account. Changed even the name and surname of the recipient. Use fraudulent site to track parcels. The site is not synchronized with any logistics company. Three times create an order and do not send. parcel. The third order even to a false name and not my address.

Hice un pedido y no funciona bien el seguimiento, ponía que llegaba en 4 días y aún no ha llegado.
Hoy me voy a Galicia y lo necesito
Me puse en contacto por email y no me contestan.
Debería cambiar mi dirección para Galicia, ya que a mediodía me voy

UPDATE 2: After a bit of struggle, I received my order today. The products are delivered by DPD (shipped from BRT - their partner in Italy). They were packed properly with sufficient padding etc. in a nice new year package. It looks like the webshop is indeed affiliated with Farmae.it, part of the Italian Talea Group. I am keeping my original email below in case other shoppers came across this site and are reluctant to order, or after ordering get suspicious like me. Unfortunately there are so many scammers around the web and some signs were definitely alerting. I am happy that me order has arrived on time and I want to thank Farmae.eu, but I want to suggest them three improvements for better customer experience: 1. Please respond to customers emails and calls. 2. Please send the correct tracking number to the customer (the first one I got was invalid and it was updated in the second shipping update. 3. Please register the address correctly, despite I informed you two times, the address on the shipping label was still incorrect, but thankfully DPD was able to bring it to my door.

UPDATE 1: After I sent them a cancellation notification, they sent me a shipping notice which includes an invalid tracking number. They claim to ship all packages via DHL but this track & trace is not known to any carrier.

I ordered from this webshop and the order is still in processing. Their phone numbers are not reachable. Emails not answered. I checked the domain registration and the site owner is not known. The actual Farmae.IT website domain registration has full details and I think this website (Farmae.EU) has been recently created by a scammer and pretending to be the EU version of Farmae Italy. Because if you visit Farmae.it, there is absolutely no link to the EU/ES/DE/FR websites! I am starting a dispute process via my bank on the credit card payment now.

Pedido número 1500103041. SEUR me informa de entrega el lunes 13 y cuando miro de nuevo dice entregado el viernes 10 a las 13:15. MENTIRA. Intento acceder a mi cuenta y error continuo. Tampoco puedo restablecer contraseña. Me persono en SEUR y me dicen que, por una cadena de errores, figura como entregado pero realmente está devuelto. Escribo emails a Farmae y no se entregan (buzón lleno). Tampoco funciona su formulario de contacto. HUELE A ESTAFA. Iniciado trámite de denuncia.