F1 Authentics Arvostelua 

My most recent order was the medium compound tire. It arrived in good condition, on time as exceeded my expectations. I now have all 5 tire variants. Last two purchases were at great prices, too.

Débité depuis 3 semaines le colis n'est toujours pas envoyé alors qu'il est en stock. Service client qui répond 3 jours après l'envoi des mails, et en plus ils ne répondent pas à vos questions....

Ordered a bodywork acrylic and its awesome. Delivery was pretty quick and arrived secure. Looks even better than in the shop photos, love it

Order placed on January 13th. A scaled helmet. It said 'in stock' but also 'dispatched in March'. Very confusing because I didn’t know when I would receive my order. I tried to contact them via email since there was no phone number available. By January 22nd, I still hadn’t received a response. After reading all the negative reviews, I really wanted to get in touch with them to ask for clarification. Eventually, after some searching online, I found a phone number: +441327831536. I tried reaching customer service, but my call was dropped 9 times. Then I tried all other options and finally got through to someone from Finance. When I told her I wanted to speak with someone from Customer Service, she said she didn’t know where they were, that they weren't at their desks?! After some insisting, she went to find someone, and I finally got through to Rebecca. My order is in the system and will be shipped as soon as they have it in stock, probably in March. But she couldn't say this with certainty. To be continued... I’m glad I eventually got a real person on the line. To anyone here who can’t reach them... try the phone number listed above. After a few attempts, you’ll get someone on the line and hopefully more information about your order.

Worst experience in 30 years of collecting Purchased over 4000$ in F1 drivers worn stuff.
Their AI chat system responded to me that shipping can be combine if from the same supplier, according to their policy.
Yet, they charged me each item individually for shipping at 52GBP each for 1 balaclavas and 2 jersey nomex ( 156 gbp) plus another 100gbp for the suit
I have over 250 Gbp only in shipping when it should have been combined. I tried writing and even calling them from Canada...No answer and , they don't even write back when emailed. They invoiced me and the stuff is to be shipped but, they never combined anything.

AVOID! And I did not get my stuff yet but I am scared now since, they wont even reply to my demand.
I also received the DHl custom taxes :$550 Canadian added to the shipping charges of 600$ makes it for 1100$ just for shipping 2 suit, 1 balaclavas and 2 jersey.
Not even talking about the race used comments note that I keep seeing here which seems to point out the product isn’t what is described always
Why does F1 get involve with people like this?

We paid a lot of money for an F1 helment OVER A YEAR AGO and have not recieved ANY updates on where this item is and if it is ever going to be delivered to us. Never had such a poor customer experience. We will be doing a chareback. I have tried messaging F1 support 10 times and they do not respond. We get a response from "The Memento Group" occasionally and all they say is some form of "I want to assure you that we’re working hard to address your query and will get back to you as soon as possible." Such a sad customer experience for F1 and for such an expensive purchase. Avoid at all costs.

AVOID! Xmas gift purchased. Extremely poor quality for price paid. Acknowledgement email received then nothing. Numerous emails sent with no response. They take your money then they are not interested after that. Check reviews before you order!

Attention quand vous commandez sur ce site ! Des frais de douane sont demandées pour les expéditions de Grande-Bretagne. Nulle part il est précisé d'aller lire les conditions générales de vente et nulle part il est précisé que les frais de douane seront à payer.
Les produits sont certes de qualité, mais lorsque vous devez débourser des sommes mirobolantes pour pouvoir débloquer vos colis, vous vous dites que vous êtes bien fait avoir.
De plus le service client ne fait rien et ne veut rien comprendre se cache derrière les conditions générales de vente grotesques.
Déjà commandé en Grande-Bretagne sur d'autres sites et les frais de douane sont pris en charge par les sites de vente.
J'avoue là que je me sens vraiment arnaquer

Order placed for an "own the flag" product. Delivery address was incorrectly conveyed to DHL. Over 8 emails to the support line (there is no number to call) went unanswered. One reply came back asking for more details. A further series of unanswered emails and still no product delivered. $500 disappeared with no recourse. This is the first time I have had an issue with F1 Authentics / The Memento Group but it has highlighted that when things go wrong, there is zero customer service nor any recourse.

Avoid at all costs.

Ordered and received a product in late November - quality was poor and agreed via the support team to return and a replacement would be sent.

Confirmation received that they had my return back and ever since then, despite 13 emails to support teams/customer service/info not a single response.

You can only email them, no phone number and online chat just tells you to email. They are shocking at customer service, they have my money but will not respond for a refund or replacement.

I would not wish this level of terrible customer service for anyone so please avoid at all costs.

Do not trust the advertising on this site. Ordered from them 2 years ago. Sent me a different product to what I ordered (Returned). Tried again this year. Again item was different to what I ordered.They do not reply to communication and are guilty of false advertising. Do not risk your money or time.

Bonjour,
J ai passé une commande via enchère depuis plus de 15 jours. Voici le mail que j envoie à 3 reprises sans réponses.... peut être qu un avis négatif va faire avancer les choses...Bonjour je me permets de revenir vers vous concernant mon enchère numéro 2506569.

A ce jour je n ai aucune nouvelle et mon compte a bien été débité...

Pouvez vous me tenir informé de la date d envoi du colis? Car c est pour un cadeau. 

Si vous ne pouvez pas procéder à l envoi merci de procéder au remboursement. 

Bien cordialement 

En pièce jointe la preuve de paiement et le enchère gagnée 

I placed an order on the 25th of October from F1authentics.com. Received shipping information very quickly including tracking number, parcel was delivered on scheduled day as promised, had a very straightforward experience and would be happy to use this site again

I ordered a bunch of things in August (2024) - The tracking site says it has been delivered but they have not, emailed the authentics site and they said to get ahold of my delivery service - did that, but still nothing... Just super frustrating as it was my first time ordering and I was super excited to get my merch...

I recently purchased an auction item for a piece of F1 memorabilia with the company on copy Memento who traded online as F1 Authentic Auctions. They are registered under company number 07236294 BG Sports Enterprises Ltd.

The item is bought describing it as being worn and showing the wear on the item along with its specific unique serial numbers. When it arrived it was not the same item and had different serial numbers. It was bought because of its race worn look.

I contacted the company and was told the images used were ‘stock’ images and that this was one in a consignment of the same item. None of which is listed on their site. They lead you to believe what you are getting is unique. They auction using the same image when what you get is totally different.

Then you spend weeks on a hamster wheel trying to get a refund after multiple promises.

Save yourself the headache!!

Order a pen with cat part in it.
Car part fell out and no compensation offered.

High price, poor quality

Bought a poster and an ebike. There was an issue with the poster, no fault of f1 authentics, but they resolved quickly and set out a new one. The bike was flawless, I love it, and was at a great price

I ordered a product from this company on the 3rd March it’s been almost two months and i still don’t have it - I have sent mutiple emails with my order number and left multiple voice messages to have no one return them - despite spending almost £1,200 …. Please get your act together - @Formula1.com should review this contract as the association and bad delivery from Memento will reflect badly on this brand - ill complain to F1.Com separately

I’ve purchased many items from F1 Authentics over the past year, and I can’t ask for better customer service over that time. It’s been a pleasure buying from them and the queries I’ve had, have been dealt with, effortlessly and professionally over that time period. Drew and Olivia need a mention for their brilliant customer service. Thanks and I would recommend them to friends and family
Rich

Worst company to deal with, zero effort in customer service.

I purchased their £1k mystery box, this apparently comes with a minimum value of £1,500 - I could buy all the same items from their website at the time of delivery for under £1,000.

Emailed customer service and got a reply along the lines of "Have you included the gift card"

Yes, Yes I had included the £50 in the total.

You have been warned, do not buy their mystery box - It is a scam and they will just laugh in your face.