Thank you so much Jodi We really appreciate your effort and time on helping us reduce the fees for our business
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Evil fraudulent scamming company that takes false late fees for payments that are already in bank account. Useless customer service with completely useless uninformed staff that don’t deliver on pro... Näytä lisää
Onboarding was swift and easy. Abby M. was knowledgeable and answered all my questions. The credit team were prompt to respond and update any thing throughout the process. Fees are reasonable and woul... Näytä lisää
From my first call to now, about to take payment ezidebit has been helpful. Abby has been able to answer my questions quickly with more information. She was easy to talk to and listened to our needs a... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Ezidebit offers all of your business payment needs in one easy place. Choose from Direct Debit, BPAY, EFTPOS, and Real Time Payments, all under one system.
Yhteystiedot
Lenox Road Northeast 3550, 30326, Atlanta, Yhdysvallat
- www.ezidebit.com
3,9
Hyvä
57 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I tried to cancel a gym membership with…
I tried to cancel a gym membership with Ezidebit being the debit merchant. They continued to take payment for weeks after I had cancelled and did not rectify it after myself and the gym owner contacted them. The gym owner says he was not receiving the money. They have not responded to emails another situation. I had to cancel my linked credit card in order to stop the payments which has been hugely inconvenient. Such a stressful and unpleasant situation and company to deal with, I would not recommend
10. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Kathleen,
I'm sorry to hear you have had a negative experience using Ezidebit. At Ezidebit we work on behalf of the business that is debiting their clients. Due to this - you would need to contact the gym to cancel the contract and consequently the direct debit set up.
Please contact our support team by emailing support@ezidebit.com.au so we can look into your account and assist you further.
Tanya
Ezidebit Team
Aweful Service
I'm an existing customer with them and they withheld $2600 from my account due to a chargeback request that my customer is telling me they never mad and has provided me with proof that haven't received any funds.
After numerous phone calls and emails I'm now forced to take this up with Fair Trading Ombudsman and I'm looking to move away from them.
They refuse to provide me with even the name of the bank that I need to follow this up on let alone a reference number or more information.
30. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Sina,
I apologise for your experience with Ezidebit. I have requested our support team to look into the issue so that we can further understand what has happened.
Please contact support@ezidebit.com.au with any questions.
Tanya
Ezidebit Team
Bunch of thieves!
27. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi,
I’m sorry you’ve had a poor experience with Ezidebit. Our local customer support team would be happy to help and look into your account and assist you further with any queries.
Please email support@ezidebit.com.au with the account details.
Tanya
Ezidebit Team
Wasn’t even able to register with them
Wasn’t even able to register with them. The process of making a simple account was absolutely tedious and the end result they were asking me to visit a legal centre to verify my ID. I spent weeks emailing and calling them. Terrible experience
21. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Isaac,
I'm sorry to hear you had a negative experience with Ezidebit. We do have compliance measures we need to adhere to when opening new accounts and understand some of the requirements can be an inconvenience.
Please email support@ezidebit.com.au for any further information in regards to your application.
Tanya
Ezidebit Team
Obvious fraud
Totally unreliable. Ezidebit took $900 from the linked account as accrued interest on their $50 charge back claim without any prior notice. They closed my account 1.5 yrs ago and declined my access the online portal to see any overdue bill and accruing interest. We never received any bills, reminders or notices at all. They waited for the interest grow for 15 months and then direct debit my bank a larger amount. Case is now being investigated by the bank which allowed a direct debit on an rescinded agreement.
I have called eWay/ ezidebit multiple times and emailed to support @ ezidebit.com.au but have not received any replies.
15. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi QLD Skin Clinic,
I'm sorry to hear you have had a negative experience with Ezidebit.
Our local customer support team would be happy to help and look into your account and any charges you would like investigated. Please email support@ezidebit.com.au so we can assist you further. This will also create a case for reference.
Tanya
Ezidebit Team
7/12/12
Hi QLD Skin Clinic,
We sent a request for additional information into your account on 17th November at 1:44pm so we are able to look into the situation and have our support team contact you. We received the response that you were not willing to provide this.
Please contact our support team at support@ezidebit.com.au or respond to our request via Trust pilot for additional information so we are able to assist you further.
Tanya
Ezidebit Team
Terrible customer service & Fees
Terrible customer service - the fees they take for first payments and dishonour payments are outrageous and unfair. Waited over a week to get payments processing back up on site after being told we had never had it, we have been a customer with this processing for 7 years! Still no payments processing, they never sent email and after they had, no follow up or activation four days later. Do not join this company find one who has a ethos and good customer service. We will be. They have no idea !
30. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Haidee,
I'm sorry to hear you’ve had a negative experience using Ezidebit. The Ezidebit fees and charges are all listed publicly on our website. Ezidebit provides a Direct Debit Request form to all businesses who use Ezidebit for their customers. This form has our Service Agreement attached to this for customers to be clear and transparent about any fees/charges and how debits work with our company to help avoid this fee.
Please email us at support@ezidebit.com.au so we can look into your account and determine why the fees were charged and allow us to assist you further.
Tanya
Ezidebit Team
Terrible customer service and very…
Terrible customer service and very expensive
10. tammikuuta 2022
Oma-aloitteinen arvostelu
DO NOT ENGAGE WITH THESE THIEVES!
DO NOT ENGAGE WITH THESE THIEVES!
THE WORST company I have ever dealt with. They literally steal money straight from your account. We ceased our account with them more than a year ago when we sold our gym and they are STILL taking money out.
Ezidebit was nothing but headache after headache to deal with. Awful, USELESS, unlawful. Nothing 'Ezi' about these fraudsters. These people do not care about you, stay far away.
-JJ
5. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi JJ,
Sorry to hear this. Can you please contact our support team on 1300 763 256 or support@ezidebit.com.au? We'd like to investigate the issue and ensure your account is closed and this is rectified for you quickly.
Thanks,
Anna
A bad look
Same as everyone else, Dishonour fees. I had already contacted the company involved and had made arrangements with them.
These guys don’t promote good customer relations and I will be strictly avoiding any business using them.
4. helmikuuta 2021
Oma-aloitteinen arvostelu
Ripp off fees
Ripp off fees, $14.80 each time there is no money in your account no warning they charge every day like a fine
If you're a business they will tarnish your name.
I will never subscribe to a business that uses Ezidebit
Update to Ezi-Con reply.
Hi James,
I called Ezi debit and totally useless and the operator used recycled T&C jargon talks and offered no resolution.
I asked for my card to be removed, would not do it.
Where is the contract you promised you would send that outlines the T&C's I signed to agree to a rip off dishonour fee of $14.80?
Again today another $14.80c charged to my card that's 4 in 2 days! $59.20!
For those reading, Ezi debit fine you at their leisure, no prewarning that your account is to be debited.
The money goes straight to Ezi debits pockets and not the business your dealing with.
It's my mission to take out Ezy-conartist.
You're a bunch of thieves.
3. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Matt,
Sorry to hear you have had a bad experience with dishonour fees. Dishonour fees are apart of your direct debit authority and if multiple fees have been charged, this will be in relation to multiple payments failing to be taken successfully throughout your billing cycle. If you believe there has been an error and the payments should have been successful, please check in with your banking institution to understand why a declined payment response is being provided. If you need to make any updates to your direct debit schedule or dates that the payments are attempted on, this can be handled with the business we are debiting you on behalf of directly.
You can also contact our support team on 1300 763 256 or support@ezidebit.com.au if you would like to go through your payment history and have confirmation of which payments these fees are related to.
Thanks,
James
Bottom feeders.
Charging me $14.80 Dishonour fee after taking the money from my account.
Fraudulent.
Never use this illegal company, never trust them and never ever let a real estate or something you use bully you into signing up to them.
Edit: An update, called the Commbank and got information that says there was more than enough money in the account and they took the money without hassle, for some reason they then refunded it and claimed not enough money, then charge dishonour fee, so i call Ezidebeit, the rude arrogant ignorant woman on the phone then calls the Commonwealth Bank of Australia liars and wrong.
What a wonderful company, not!
12. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Brett,
Thank you for your feedback. The Ezidebit fees and charges are all listed publicly on our website. Ezidebit provides a Direct Debit Request form to all businesses who use Ezidebit for their customers. This form has our Service Agreement attached to this for customers to be clear and transparent about any fees/charges and how debits work with our company to help avoid this fee. Please feel free to contact our Support team on 1300 763 256 or support@ezidebit.com.au if we can help you resolve any issues.
Best regards,
Sophie M. from Ezidebit
This is the most infuriating online…
This is the most infuriating online payment system ive ever used
24. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi,
Thanks for getting in touch. We’re sorry to hear you’re frustrated with our online payment system. To understand how we can resolve your issue, please reach out to us at support@ezidebit.com.au or 1300 763 256 .
Thanks,
Sophie. M from Ezidebit
Stopped all payments with no warning.
I have been using Ezidebit for the past 5 years, when the S!!t was hitting the fan with Covid 19, our backs are up against the wall to provide a great service online. Which we have managed to do, our customers are pumped. We then find out all of our Direct Debits have been stopped by Ezidebit. To date they have provided no legal documentation to show they can. Totally useless. I will be leaving as soon as we are out of this mess.
I want to see the legal proof that they can be holding on to our customers money without passing it on. Our customers are furious.
9. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi David,
Thanks for reaching out. Ezidebit made the decision to place a temporary suspension on settlements for businesses that were still taking payments from customers on or after 23 March, as they were at an increased risk of breaching Australian Competition and Consumer (ACCC) regulations around fees for no service.
We communicated with our impacted clients and worked with them to ensure all guidelines around changing business models were met in line with government restrictions.
Services for the majority of our impacted clients were reinstated within 24 hours. We’re sorry your business was impacted by the suspension on settlements. If you need to contact us about your account, please reach out to our support team on 1300 763 256 or support@ezidebit.com.au.
Thank you,
Sophie M. from Ezidebit
Never recommended
Got all set up for the lockdown in New Zealand, moved my clients online, even heard debit success (rival company) were cancelling payments and so I enquired wirh ezidebit to see if this was the case.
Then later on, turned out they weren’t collecting payments and were all their businesses.
Never recommended.
25. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi James,
Thanks for reaching out to us about this issue. Ezidebit made the decision to place a temporary suspension on settlements for businesses that were still taking payments from customers on or after 23 March, as they were at an increased risk of breaching Australian Competition and Consumer (ACCC) regulations around fees for no service.
With the rapid changes in restrictions on health and fitness businesses towards the end of March, Ezidebit had to make this decision quickly, so we apologise if you received conflicting information on this issue.
We communicated with our impacted clients and worked with them to ensure all guidelines around changing business models were met in line with government restrictions.
Services for the majority of our impacted clients were reinstated within 24 hours. We’re sorry your business was impacted by the suspension on settlements. If you need to contact us about your account, please reach out to our support team on 1300 763 256 or support@ezidebit.com.au.
Thank you,
Sophie M. from Ezidebit
Business! Don't touch them with a 10 foot barge pole!
Suspended all direct debits for gyms nationwide with no warning, no options and absolutely no legislative authority. While gym owners are working around the clock to move their classes and offerings online, Ezidebit took the decision to simply stop all payments from all members. Totally unacceptable!
25. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Sonja,
Thanks for reaching out to us about this issue. Ezidebit made the decision to place a temporary suspension on settlements for businesses that were still taking payments from customers on or after 23 March, as they were at an increased risk of breaching Australian Competition and Consumer (ACCC) regulations around fees for no service.
We communicated with our impacted clients and worked with them to ensure all guidelines around changing business models were met in line with government restrictions.
Services for the majority of our impacted clients were reinstated within 24 hours. We’re sorry your business was impacted by the suspension on settlements. If you need to contact us about your account, please reach out to our support team on 1300 763 256 or support@ezidebit.com.au
Thank you,
Sophie M. from Ezidebit
Avoid at all costs!
I absolutely loathe and detest these kind of companies. Any company that implements a dishonour fee is a joke. Especially a $22 dishonour fee! Unbelievable. The fee gets taken, and your account gets debited just the same in a day or two. The provider still gets their payment regardless. But do they get the dishonour fee? Of course not! Ezidebit does. Theres no warning, or chance to just sign in to an app and pay it manually like many other companies permit (afterypay). Just an immediate excessive penalty. Avoid at all costs, merchant and client. Afterpay should bring something out like this soon and this company can go bankrupt.
27. tammikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ezidebit
Hi Kyle,
Thanks for your feedback. There are costs associated with processing payments and retrying failed payments. Billing days are controlled by the business you have the direct debit agreement with, so we suggest reaching out to them in the future to change when the payment comes out of your account to a day that’s more suitable for you. The dishonour fee is stated in the direct debit agreement you authorised when you signed up with the business for their services.
Please reach out to our support team on 1300 763 256 or support@ezidebit.com.au if you’d like to discuss this further.
Best regards,
Sophie M. from Ezidebit
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