EYG Home Improvements Arvostelua 

We had bi fold doors fitted back in 2017 , unfortunately from then till now, we have had two small issues, but one phone call to the service department and they had an engineer attend within two days. Absolutely fantastic service would highly recommend the company and The after sale service

Anyone requiring Georgian type windows avoid this firm. What we were not warned when ordering a full house of replacement windows is the fact that you also get for your money white shards of plastic sitting on the black inner lining between the glass . Apparently this is acceptable if not visible from 2 metres !!! Every window is irritating when looking out .Very disappointed and very poor after service. Had fingers well and truly burned with EYG .

Just had new windows and doors fitted. A first class job completed by Michael and Matthew from Newark depot. Two of the most pleasant fitters you could ever meet and a credit to EYG. Everything was done on time they kept the workplace tidy and the interuption to an absolute minimum. The quality of the finished product is excellent. Well done to all involved.

All started so well, everyone turned up when they said they would, were professional and courteous. Then the fitters turned up to fit my 2 windows in my flat. They were great too, but they realised the windows were too small. Cut a long story short, the measurements were wrong. I'm still waiting for my windows and was told they'll get back to me. Update 12/12/23 windows fitted by EYG, lovely job so Im now happy

We've just had our house windows and doors replaced by EYG. An excellent job by the two fitters, Paul and Shaun, first class. We've had a lot of work done on the house in the last couple of years and EYG/Paul/Shaun have been stand-out the best amongst them.

Ordered an extension to be built and agreed the price. Paid a deposit, survey was carried out and that’s when it started the alarm bells. Although we sat in a larger extension at the showroom in Scarborough, the surveyor said we couldn’t have the one we ordered because it was too big. Even though the one in Scarborough was bigger.
So he changed the design and that increased the price. We were not in a position to pay any more for the extension so asked to cancel.
This cost us £700. Not happy.
Communication was poor and was told there would be a charge for the survey etc but wow £700 for there mistake in our eyes as we ordered a smaller version of what is at the Scarborough showroom, to be told our smaller extension is too big 😂

Eyg installed the windows and bifold doors on my brand new foxglove home in Hornsea . Both myself and other neighbours have defects with the windows and getting eyg to come back to fix these is a nightmare . Defects include missing weep hole trims , faulty handles , handles difficult to open , scratches and glue inside double glazed units etc etc . Been once and failed to sort half of the items . Promised that they would come back asap and still waiting . Shocking customer service wouldn’t recommend eyg to anyone.

Further to your response other customers have complained through foxglove . I’ve stood with the site manager customer care and construction manager and all say that they don’t get calls returned and struggle to get eyg back to problems . I went back to social media because you said you would be back asap to rectify other items . You have had fitters on site on at least two occasions since that date but they didn’t come here . By your own admission you didn’t snag this plot on Completion either . I suggest if you are a loss as to what to do then you attend and put things right and stop making excuses that don’t represent the true facts

For the record foxglove have email records of the complaints and photographic evidence of double glazed units with the damage inside the units themselves not post installation .

Right from the beginning working with Scott on the planning, we had friendly, prompt and efficient service.

Thanks to Dean for a clean, tidy, hardworking and efficient installation service.

We had problems with glue on the doors, windows and handles, plus a crack in the window. Neil was round to check them prompt the next morning, couldn't ask for a better service! The problems were because of the manufacturer, not EYG. EYG rectified the situation quickly and satisfactorily.

The doors look amazing and have been a great asset to look of the house as well as the heating bills.

I would highly recommend EYG and definitely use them again because we could not fault their efficiency, politeness and professionalism with such a caring and personal touch.

Thanks very much,

Fiona and Jim Kerr

EYG has recently completed our extension. We are delighted. The manager has always responded quickly and thoroughly to all our questions.

The teams working on our house were very experienced and professional. They arrived on time and worked quickly and efficiently. We have enjoyed their company. They were very helful in explaining their work and answering our questions.

We have no hesitation in recommending EYG.

July 2023

Excellent service. Windows fitted within the timeframe advised at the quote stage. Fitters were very helpful and courteous. Would recommend eyg to anyone looking for windows and doors.

While it took a while to get the initial survey done.
The installation completed today was very clean and efficient.
DEAN is very friendly, tidy and again efficient.
Great experience and we recommend to everyone.

Had my conservatory roof replaced from old polycarbonate to new thermal opaque panels. Really happy. Looks like a new build. Workers John and John are the dream team. Left everything pristine. Well done EYG

I had detailed quote done done by Allan who was very thorough and talked me through everything. Andy and Josh arrived in good time, on the date as agreed. They carried the work out to a really good standard and were polite and cheerful. They cleaned uo after they had finished and i am really happy with how it looks. Keep up the good work guys!

I had a garden office built by EYG in preparation of turning it into my new business and the whole experience was top notch from start to finish! From planning to building completion I was kept in the loop, the build quality is second to none and definitely above competitors. Thank you EYG very impressed!

The team were exemplary from start to finish. Carol and her colleagues aim high and always succeed. I have no hesitation in recommending them.

We went to EYG as we believe they are the best overall in this area and we’re not disappointed. From the sales guy to the teams who fitted both the replacement windows and replacement conservatory were brilliant. The fitting lads worked well and tidy keeping the expected mess down. Some snagging at the end, again to be expected but the maintenance manager was very helpful, thorough and efficient. The snagging, which is why we give the 4 stars, was mainly due to product rather than fitting. We went for the tiled roof in the conservatory replacing the old polycarbonate one and again another good choice, the conservatory now looks part of the house and not an add on and the warmth is now far superior even in cold weather.

Asked to pay upfront all the cost of my kitchen window, never had this with any other company, red flag

Paul, the sales rep, was very helpful & patient with us, as we strove to make important decisions concerning designs, colours & glazing. The fitters, Danny & Peanut, were brilliant... Very efficient, kept us informed throughout & delivered a first class installation. We are delighted with our new windows & doors ...& so pleased we chose EYG.

Recently had EYG come out to do some work for us after using them several times before and I have to say I regret that decision and would warn others to look elsewhere before going to EYG. Told things were happening on certain days only to sit in all day on two occasions without anyone turning up. Scaffolders turned up unannounced and proceeded to take scaffolding down without knocking on the door when anyone could have been using the bathroom. Scarborough branch quite rude made accusations apportioning blame towards us as the customer. We were told we weren't inconvenienced and that they don't know what our problem was and were not listened to but rather talked over. After probably spending over £10,000 to £12,000 over the years to try and be loyal and support a local company I thought there would of been a view of being a valued customer but obviously not. EYG don't value returning customers it seems and wont be getting any further business from us. I hope the directors of the business see this review and look into it further as the customer service received is shocking.

Basically it was Neil ... no issue too big .. no problen too small. Complex installations come with complex problems ... Neil solved them all ... and with a smile.