Expedia Arvostelua 

I wish I could give a 0 star review. Total Runaround, Zero Accountability

I booked my flight through Expedia and then the airline changed the schedule. That change now makes me miss my next flight. This is clearly an airline-initiated schedule change — but instead of helping, Expedia has been nothing but a disaster.

They keep telling me to call random airlines that have NOTHING to do with my ticket. First they told me to call South African Airways (not involved at all), then blamed “Air Italy” (which literally doesn’t even exist anymore), when the actual airline is Aeroitalia. Every call feels like I’m talking to someone who can’t even read the booking properly.

No one takes ownership. No one fixes anything. They just bounce you around and hope you give up.

I didn’t change my flight — the airline did. And yet Expedia refuses to properly rebook me, refund me, or even acknowledge that their own system is wrong.

If something goes wrong with your booking, good luck. You’ll spend hours repeating yourself, being sent in circles, and getting absolutely nowhere.

I will never book through Expedia again. When things go wrong, they disappear — and you’re left to clean up their mess yourself.

This is a follow up to our vacation package from October 8-15th 2025 to ‘puerto morales’. I have sent multiple
Correspondences and only
Getting pathetic responses and resolution proposals just recently.
-resort advertised as an Iberostar. False. It was Under renovations and transitioning from palmar beach resort to Iberostar apparently a week after our departure. Never told about this ahead of time as we would have cancelled or changed resorts.
-multiple pools closed, only two restaurants Italian or Mexican. Very little variety. No buffet. Multiple gym closures( high importance to me)
- almost ZERO beach front and was advertised as puerto morales . IT IS NOT. Nothing is walkable from here.
- no hot water for first 4 days.
- NO ALCOHOL served after 11pm ANYWHERE at resort.
Pros: great staff , beautiful rooms and large balconies
I have been offered a 50 dollar credit and now 176 which honestly doesn’t even cover all our taxi rides back and forth from the cancun airport . I have been a loyal Expedia customer for well over a decade. And have in the past been treated with fairness and appreciation. That is no longer the case and obviously there is a lot of competitive travel hubs that I will be booking my
Upcoming bucket list trip with in May ( aprox a $15,000 booking). Thanks Expedia. You’ve made that decision easy.

I needed to cancel my flight and did so before the 24 hours were up. I was promised a full refund. No refund..no satisfaction whatsoever. What a waste. This company needs to shape up or ship out.

i booked a hotel transfer with expedia,,the ride didnt show up we had 2 young children with us at 11pm,,i had to get a taxi which cost me 3000 pesos. When I wanted expedia to pay for the taxi seeing i had paid them they said they would only pay me half,,i thought that was terrible seeing i had already paid them and it was their faullt the ride didnt show,,never use Expedia again and neither should you!!

I am a senior who was trying to save some cash and found a car rental company (Carwiz) through Expedia for my trip to Fort Lauderdal in Florida. In the car rental company it practically forces you to pay the insurance coverage which are limited to some USA companies, otherwise they do not continue with the process and you lose the money because the reserve cancellation is not accepted if it is made after you start the registration process. That is a scam starts and Expedia did not defend me before these "business practices" of CARWIZ. I lost my cash and had a very bad moment just at the beginning of my vacations in Florida. Expedia does not seriously evaluate the quality of the Companies they recommend. They are more interested to earn the commission from the cash that carwiz did not want to refund to me.

Zero stars. This was one of the worst customer service experiences we have ever had.
We booked confirmed Louvre timed-entry tickets through Expedia in October 2025 for January 2, 2026 entry. While we were already traveling, Expedia informed us they could not honor the confirmed date and rebooked our tickets to January 3 without our consent and making our booking entirely unusable as we were leaving Paris then.
This mistake completely ruined a once-in-a-lifetime experience for our family. We were traveling with senior family members, for whom visiting the Louvre was a bucket-list dream. That opportunity was lost due to Expedia’s error.
Despite repeated attempts to resolve the issue, Expedia provided no solution, repeatedly claiming they were “working on it,” then issued a refund on December 28 without authorization which was worst as I could no longer rebook as the availability were showing up as Jan 3rd. Responsibility was acknowledged only later, and the offered compensation of $63 was dismissive, inadequate and frankly insulting given the impact of this failure.
This experience highlights poor booking practices, lack of accountability, untrained representatives, no meaningful access to management, and unacceptable customer service and ridiculous compensation. One representative even attempted to blame me for Expedia’s mistake.
Expedia failed at every level and caused irreversible disappointment.

Booked a condo on their website. Was through Vrbo I guess, not that it should matter from the customer's point of view.
Received extra charges that were not on my receipt from Vrbo. Contacting Vrbo's support was an exercise in frustration, as they kept telling me since I booked through Expedia, I need to go through them. Then contacting Expedia, and being told I need to go to Vrbo. These are sibling companies. It should not matter who I contact.
Getting charged extra fees NOT shown on a receipt is so scummy considering what they already charge is way overpriced. Now I have to spend time fighting to get back money that should never have been charged to me.

We booked a stay at a hotel and contacted Expedia to advise of our disappointment as we booked a place with a pool for two nights. The pool had been closed several days before we arrived as well as during our entire stay. I have sent at lease four email to Expedia asking for them to respond. Not one single acknowledgment or response. I will no longer book anything through Expedia due to their lack of care or customer service.

We booked a trip through Expedia for our first family vacation. We had no issues booking the trip. There was an issue with my passport which I needed to sort out. We found this out the day we were supposed to travel though. My wife and daughter were able to get on the plane but I had to book and pay for a different flight. When we were about to travel home from Mexico I was not listed on the itinerary for the flight. I spent 5 hours trying to get through to WestJet who told me I had to deal with Expedia. Expedia said there’s nothing they can do but got me a link to purchase a new flight home. They identified they would put in for a refund on my travel on our behalf once the flight home was completed. When I reached out to them again they told me I never spoke to anyone there before that date and I had to deal with the airline directly for a refund. When I showed them the screenshots of the chat they then told me the agent never said they were initiating a refund with the airport. Even though the screenshot showed that they said they would. They told me their agents don’t send links to new flights, even though the screenshots showed the link being sent to me. We purchased cancellation insurance and they still tried to put everything on us or the airline and to top it off tried to state I was making up having spoken to them before. The entire experience was traumatic for my family. While not every aspect is the result of Expedia not doing their job, the parts that are were enough to make me never want to book with them again. To suggest customers are lying about talking to them when the proof is apparent that they did is inexcusable. Putting all accountability on the customer or the airline when using an agent is also inexcusable. What point is there in using an agent if they don’t honour the agreement at all. I would not recommend Expedia travel to anyone after this and will be speaking to a lawyer if they don’t make this right. Between WestJet and Expedia this was the worst travel experience we’ve ever had.

I searched for a specific hotel in Whistler, BC, and when I looked it up online, a phone number appeared directly under the hotel’s name. I assumed it was the hotel’s number and called it. When I asked “Who is this?”, I was told it was the hotel, at no point was Expedia mentioned.

Based on that, I booked a room. I was never told I was booking through Expedia, and no out of the ordinary cancellation fees were explained. This booking was made about 10 months in advance, so I reasonably expected flexibility.

A few weeks later, when my plans changed and I went to cancel, I found out that I had actually booked through Expedia, not the hotel, and I was being charged a $550 one-night room fee. I immediately checked my confirmation email, and this fee was not clearly stated or made obvious.

I tried disputing the charge with my bank and would not answer my call, so I still did not get my money back.

This experience was extremely misleading and felt deceptive. Customers should never be led to believe they are speaking directly with a hotel when they are not.

Do NOT use Expedia. Horrible experience, zero transparency, and I would absolutely not recommend them to anyone.

Do NOT book with Expedia. We had a TERRIBLE experience with them when my 2 year old had a medical emergency during our Expedia booked vacation this summer. Their customer service was AWFUL! There was a lot of gross negligence on their part, sending us other people’s information, and contacting them was so painful that I feel I have trauma from the whole experience with them specifically.
Not to mention we spent the entire last 2 days of our trip contacting them. Expedia owes my entire family a vacation.

DO NOT BOOK WITH EXPEDIA!!!!!

Essais de canceller une réservation de une nuit a l'hôtel, 1 semaine d'avance est impossible, Expedia ne rembourse pas. Expedia plus JAMAIS.

The airline cancelled my flight, but Expedia refused to refund because the return segment wasn’t cancelled. Terrible experience and zero support when something goes wrong. Book directly with the airline—Expedia is a middleman that doesn’t help when you actually need them.

We bought the pkg as well get charged for fully refundable and then yes half is and not the ticket and not the bla bla bla , fake news and advertisement

We booked a car rental in Mexico through Expedia, which Expedia took the money from my credit card. Once arrived in Mexico, the car company didn't have a car and said it was up to Expedia to refund us. Expedia refused to refund claiming it's the rental car company, even though Expedia is who took the money. Expedia is refusing to refund the money for a service we didn't get!! Extremely poor customer service. Will NEVER use them again for anything.

I booked a car through expedia, it showed third party insurance included for one company. When I called sixt rent a car ,they said its not included and I'll need to buy. I chatted with expedia for 2 hours to cancel my booking without penalty. They contacted Sixt rent a car and they refused to give me full refund. Expedia is misleading by false advertisement. They just lost another customer.

Terrible Service. All they do is promise and not fulfill. I had a problem with a hotel and still waiting for a satisfactory resolution. I will never use this booking company again.
Don’t think that Expedia will be there when you need help.

Terrible customer service experience. We needed to change our hotel by one day, and the agent told us to cancel, and rebook because there would be "no problem." We tried to rebook and the cost doubled. We'll never go through Expedia again.

Borderline scammy. BUYER BEWARE

We booked a stay in Buffalo, and added the booking cancellation protection for $40 (on a $350 stay). When our medical scans were cancelled, we tried to cancel our booking only to be told is is only for a small set of emergency reasons. Expedia falsely advertised it, and now makes it impossible to contact them and resolve it. Unreal

Booked with them a flight with porter airlines. They upsold me services like a free checked bag and seat selection. Then they charged me for seats and I didn’t get a free checked bag and couldn’t ad ANY baggage to my flight. When I called them they gaslit me and told me everything was fine. One of the agents even PRETENDED to call porter airlines and then came back saying everything was fine when it wasn’t, she just didn’t want to deal with it. Now I’m stuck in Calgary with my luggage and can’t get back home, but Expedia thinks it’s fine, they’ll just refund me at a later date. When I escalated, despite my being respectful (though assertive) the supervisor hung up on me.