Expedia Arvostelua 

After not processing the flight portion of my trip, they have made no efforts to help release the preauthorization hold on my credit card for the flight that was never booked. I've waited 3 days so far, and it may be up to 10 days before the preauthorization is released.
The pre-authorization is for more than 6k and the hold is making it impossible to rebook my trip. Expedia - never ever again!

I booked two hotels through Expedia approximately six weeks before travel both reservations were confirmed and documented. Two days before departure I checked my account and found my second weeks hotel booking had disappeared and when I contacted Expedia I was told it had been cancelled. I made it clear that I had not cancelled the reservation and asked them to reinstate the booking. I was then informed by them that unfortunately the hotel was fully booked. As the cancellation was not initiated by me I expected Expedia to resolve the issue at no additional cost. Instead after placing me on hold they offered to make an exception by rebooking the same hotel at a new rate. At first it sounded reasonable until I realized the new charge was in addition to the original price increasing the cost by about 50%. I stated this was unacceptable and requested a proper resolution. After a further delay I was offered $100 discount and pressured to accept immediately. I declined and advised that I would not continue doing business with them, and I secured alternative accommodation through another provider. Lo and behold when week two rolled around the original hotel contacted me asking if we would be arriving! They were not aware of any cancellation!
I had to explain the situation to avoid being charged and lucky for me the hotel was understanding.

This experience reflects extremely poor handling of a confirmed reservation and an unacceptable attempt to shift the financial burden onto the customer with no apology from Expedia. From my perspective this situation felt highly suspicious it seemed as though Expedia cancelled the reservation and then attempted to pressure me into paying significantly more at the last minute. The entire experience left me feeling that this may be a deliberate tactic to force customers into making expensive on the spot decisions. Ie. “A scam”?
I won’t be using Expedia again.

First time booking a car through a third party, it caught my attention as the booking is cheaper than the other providers. I booked a SUV rental through their website prior my travel , I arrived to their car rental provider and saying the SUV is not available and offered a smaller car. It doesn't meet the requirements for the luggage space so they offered an upgrade to a mid-size SUV (Already a bait and switch), after a day of driving the car, we noticed there is something wrong and we returned the car. The Car rental provider honored the return and was charged for a day, meanwhile the Expedia booking still charged us for the week of usage!!!!! I have talked to several of their representatives and most of them are like bots and doesn't understand the situation and doesn't want to return the booking fee of a week. These are thieves I'm telling you and no customer service.

If I can rate these as 0 stars I would!!!!

If I could go with negative numbers I would. First I have been scammed by one of their customer service agent who gave me a phone number to cancel my flight but it ended up as a scam number and they scammed me for 900CAD for cancellation fee for Airtransat flight. I have figured by myself that I have been scammed by them and I called Expedia. They had me on hold for more than 4 hours overall and none of them were aware of the existence of their other colleagues. The call reference number does not have any meaning for them.

We just booked a trip to grand palladium Bávaro and it was easy. We booked the airport transfer which were on time and professional and nice vehicles. At the resort our rep Juan was exceptional and assisted to our great satisfaction with issues with the hotel room. We were extremely impressed and thankful. He did a great job to make our vacation perfect.

I recently made a booking via Expedia.ca to stay at a suite in Toronto offered by Forma Serviced Suites.

Beware when booking non hotel stays. It is important to scroll down the page of these vendors for hidden and extortionate fees. The fees do not show when provided the price breakdown before clicking in ‘make reservation’.

This particular vendor charges an ‘optional’ $90 per stay cleaning fee unless you agree to clean the property yourself. They also demand a $600 security deposit payable via PayPal or e-transfer to a hotmail account. These fees are charged outside of Expedia’s system and to be honest i was not comfortable sending $600 to some account with no formal business name or location. Just click on a link sent via text.

As soon as I received the text demanding money before being sent suite access info, I contacted Expedia to express concern. It took over 24 hrs for them to finally email me to say vendor refused to refund initial room costs as stay was non-refundable. Expedia takes no ownership and provides virtually no support snd their process seems less than transparent.

Also the address of the suite posted on Expedia was different to the one provided by the vendor once I completed the initial registration form - before I was sent the request for security deposits to monies.

Note to self - buyer beware!

Ils nous ont vendu un forfait qui comprenait une journée aux cinq terres, incluant le billet de train. Or on nous informe à l'arrivée que le billet de train n'est pas inclu. À notre retour nous essayons de nous faire rembourser par Expédia.
Pas de réponse.
Service à la clientèle excécrable.

I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.

When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?

My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.

Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.

Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.

Booked a flight + hotel package with Expedia. Original flight and stay was from April 29 - May 2. Westjet changed my flight schedule to April 29 - May 3. So as you can see, now I'm missing 1 night of hotel. I reached out to Expedia about this and it took them 1 week (didn't even contact me, but rather I had to keep reaching out). Their options to me was a) full refund or b) pay for another night and get compensated. Though both options were absolutely useless to me because for a) I need to get to Vegas for a conference and if I were to get a refund and rebook, the prices were WAY more expensive than what I booked for - I got the Cosmopolitan hotel (a five star hotel) compared to a 3 star hotel for the same date range. Option b) was useless as well because Cosmopolitan needs a minimum of TWO days to book, so I couldn't even book it to get a reimbursement. Plus, why is the onus on the customer to pay first and get reimbursed? What if the customer can't pay at the time this request needs to be done. Because of this I had to book another hotel (which Expedia said it had to be the same hotel or no compensation option). So no compensation at all but I'm putting my complaint out there so that people thing twice about using their services. I've been a long time customer with Expedia but this experience will make me bring my business to their competitors.

In December I booked what I thought was an all-inclusive hotel deal in Huatulco,Mexico for early February.I took a screenshot of the booking just before I finalized the purchase. It included the words “all-inclusive” and the purchase price of $3173. I completed the booking and my credit card was charged $3173. Four days before departure I checked my hotel details and noticed it didn’t mention all-inclusive. I called Expedia and explained the situation and they were not understanding. They explained that they reserved the right to change the cost of the package between the time I took the screenshot and the time I completed the transaction. I tried to explain that the price I paid did not change but the promised amenities did. To make things worse the agent had me on hold for a long period of time while she checked with “her team”. Two hours later I received an email from Expedia saying that they repeatedly tried to call me back without success. This was untrue as I was home patiently awaiting their call. End result is I paid for an all-inclusive but didn’t get it.

Please stay away from this company for your flight booking. I requested for a change in flight more than 48 hours before my departure. No new flight was offered but rather told me to cancel my flight and promised a credit refund. I cancelled my flight like they suggested but Credit refund was never issued. Stay away please for your own good.

I booked my return flight from Urumqi to Hong Kong through Expedia in March 2025. When checking in at Urumqi Airport, I was refused to get my boarding pass at Cathay Pacific counter, the reason was that they could not see my payment record on the chech-in counter terminal. Though the airfare was paid in March, and could be seen in my Visa transaction, Cathay Pacific still refused to issue my boarding pass. There was an issue between Expedia and Cathay Pacific with the transaction. But Expedia never informed me of this issue, I was kept in the dark until I checked in. I ended up purchasing a nother ticket right at the counter at three times the original fare.
Expedia did not admit their negligence to inform their customers when there was an issue with the ticket. Cathay Pacific was unethical not to issue the boarding pass when they already had the fare. So I actually had two seats on that flight, one was left vacant. If I did not pay the original ticket, will the airline hold my seat for four months?

First & Last time doing business with Expedia. I'm so frustrate with the booking errors that Expedia made, and now I'm not obtaining my refunds for my flights(6) even though my airlines have record showing booking have been cancelled by Expedia. Talking to a customer service get you no where. They told me to deal with the airline directly because Expedia is merely a third-party service; therefore, when issues arise, mostly they'll be unresolved.

Nous avons réservé un hébergement d’une semaine en Martinique par l’entremise d’Expedia, quelques jours avant notre départ. La réservation indiquait clairement : « Réservé via Expedia, géré par VRBO ». Nous avons reçu une confirmation officielle, tout semblait en ordre, et nous sommes partis en toute confiance.
Au moment exact où notre avion a atterri en Martinique — littéralement lorsque les roues ont touché le sol — nous avons reçu un courriel nous informant que notre hébergement était annulé.
Nous sommes une famille de quatre personnes, arrivant dans un pays étranger, soudainement sans aucun endroit où dormir.
J’ai immédiatement tenté de contacter Expedia, mais on m’a constamment redirigée vers VRBO, puisque la réservation était gérée par leur « entreprise partenaire ». J’ai finalement réussi à parler à des agents du service à la clientèle de VRBO. Les personnes étaient polies et semblaient attentionnées dans leur ton, mais aucune aide concrète ne nous a été offerte, à part le remboursement de la réservation initiale.
Notre hébergement coûtait 450 euros. À ce moment-là, les seuls logements disponibles pour les mêmes dates coûtaient plus de 4 000 euros, ce qui était totalement hors de notre budget. J’ai expliqué la situation clairement et demandé de l’aide pour trouver une solution. À chaque appel, on me répétait que « tout le monde était là pour m’aider » et que « tout allait bien se passer », mais rien n’était fait.
Pire encore, les appels ont été abruptement interrompus à quatre reprises. Chaque fois, je devais recommencer le processus depuis le début, réexpliquer toute la situation, pour finalement être raccrochée lorsque venaient les promesses d’aide.
Lors du quatrième appel, on m’a dit que je recevrais un courriel et que, si je répondais en demandant davantage d’assistance, quelqu’un m’aiderait à trouver un autre hébergement. J’ai répondu immédiatement. Je n’ai jamais reçu de retour.
Nous avons donc dû nous débrouiller seuls. Une connaissance sur place a accepté de nous dépanner, mais n’avait pas d’espace pour nous héberger. Mes enfants et moi avons dormi par terre, et j’ai dû gérer toute la situation seule, après une longue et épuisante journée de voyage.
Cette expérience a été extrêmement stressante, inacceptable et dangereuse pour une famille voyageant avec des enfants. Un simple remboursement ne règle absolument rien lorsqu’une annulation de dernière minute laisse des gens sans logement à leur arrivée.
Je ne réserverai plus jamais avec VRBO ni Expedia. Il s’agit, sans aucun doute, de l’une des pires expériences de voyage que nous ayons vécues.

We purchased a $7000 package vacation package with Expedia for an all inclusive trip to Mexico. Our outbound journey was fantastic with air canada providing our flight with 2x 50lb checked and 1 small carry on and 2 hand luggage which is standard. On our return flight from our package we unfortunately flew with WESTJET and had to pay for all our bags so costing an additional $300 for the basic luggage we had. Very disappointing I will never use Expedia again or westjet !!!!

pictures provided for ''Standard Room, 1 Double Bed, Non Smoking (Small Room)'' at the hotel we booked were not what we ended up with. expedia uses the same pictures so they take no responsibility if what is posted is inaccurate.....don t trust what you see when booking hotel rooms on expedia's site!!!!

Never again will I use Expedia. All around disappointing from misrepresented properties, absolutely useless Customer Service support when the booked property was shut down. In fact the agent advised that charges couldn't be reversed. and further, I would have to find my own lodging for that night. Requested to speak with a supervisor but was denied. Lastly,Expedia unexplained charges appeared on my credit card statement outside of my travel dates.
The date of experience below is irrelevant due to multiple dates involved.

Terrible expérience lors d'une location de voiture. J'avais effectué la réservation du véhicule au mois d'août pour mon voyage en République Dominicaine via la plateforme Expedia aurpès de la compagnie National Car Rental (donc 4 mois avant). La compagnie m'a demandé deux jours avant la prise en charge de compléter un formulaire en ligne avant mon arrivée, afin d'accélérer la prise en charge. Tout semblait donc sous contrôle. Cependant à mon arrivée on m'a informé qu'aucun véhicule n'était disponible et la préposée n'avait aucune autre alternative à me proposer et ne démontrait pas aucune empathie, et ce, malgré les pleurs du bébé qui nous accompagnait et pleurait de fatigue suite au vol de 5 heures. Sur le coup je ne pas pensé de communiquer avec Expedia (bébé en pleure et trois autres co-voyageurs en attente). Je me suis donc retourné immédiatement vers les autres agences. Résultat, la location m'a coûté deux fois plus cher que le prix pour lequel j'avais réservé. À mon retour, après avoir insisté, tout ce que l'agent du service à la clientèle me proposait est un crédit de 3 jours sur la prochaine location. Ce qui est totalement insatisfaisant. ÉVITEZ cette compagnie. Numéro de réservation : 1680874989 et de son côté Expedia, m'a répondu qu'ils ne pouvaient m'aider, parce qu'il n'y avait pas de numéro de contrat inscrit sur la copie du contrat de location de l'agence vers laquelle j'avais réservée en catastrophe. Donc refus d'assistance pour un détail aussi bénin.

Got charged more than double the price, for a car rental booked through Expedia. So I won't book car rentals through Expedia again.

Used to use Expedia a lot, but I will never use it again. absolutely disgusting, what kind of design is this virtual agent and what kind of agent lies to their customer and try to put fault on them?

Wanted to only cancel flight for 1 out of 2 travellers, the agent cancels THE WHOLE TRIP instead of just 1 traveller. When I spoke to an agent, they lied about me cancelling the whole trip before I specifically mentioned the traveller I want to cancel for.

I used to use Expedia ALOT and after this experience, never again.