EVO Payments UK Arvostelua 

This is our 5th year with Evo. We like the pro-active support and the rates are competitive.

Our card payment service was suddenly suspended without any prior notice. We have had no success in contacting them by phone and our emails have been ignored. We did receive an email saying that section 9.2 of the terms and agreements had been violated but this is not the case. Additionally they appear to have put a marker on our credit file making it impossible to transfer to another company. We are currently seeking advice from the ombudsman and will be seeking legal advice as this is seriously affecting our ability to trade.

The systems was gone done for a few hours on Saturday they had technical problems I tired to call costumers service I was on phone for one hours no answer, I requested call back they never called me back . Now I am thinking to move to another company!

On hold on the phone for 30 minutes (so far), the joys of a bot online, tricky to contact would be an understatement

On the phone waiting for them to answer for over 1 hour is unacceptable. Their chat box feature is really bad as it doesn't understand what the customer wants.

Guys try and avoid do you can as occasionally you may have problems which turn into a nightmare to sort out with Evo payments.

When you call them, most of their options just say it will send you a text and then it cuts you off.

Always very helpful and prompt when any help needed. thank you Azizi!

My dealer number is 209100.
Absolutely shocking customer service!! I have been owed £1995 relating to an arrears and subsequently an over payment. I first contacted the arrears department Monday the 1st of September. I sent an email and left 2 voicemail, no response. I then called customer support (that's a joke) on Wednesday the 3rd. I was told that it would be dealt with and the arrears department would contact. Nothing!! I phoned again on Friday the 5th and after an hour on the phone was told that they had found the overpayment and it would be refunded by end of the day plus I would get an email confirmation. NOTHING!!
Called again yesterday another hour on the phone and was again told it was being dealt with. I did get an email saying they were "looking into it " Strange because on Friday they said they had found it. Obviously lies. It's no 5pm Tuesday the 9th and still Nothing. Based on my experience and other reviews I would avoid this company like the Plaque.

Nightmare company avoid at all costs.

I closed a business down 4 years ago and understandably, couldn't get out of the contract without paying a huge fee. I continued paying the fee until the contract was up 2 years after.
I sent multiple emails, in the run up to the contract ending making sure the account was going to be closed. I have proof of this.
After the contract was supposedly closed, they continued to take payment for 9 months after. Numerous emails, calls, nothing, no help at all.
I decided to stop making the payments 9 months later, and now I am having threatening emails as apparently I am in '3 months arrears' They are threatening me, saying they won't close my account until I pay the arrears.
I have sent them proof of me requesting the cancellation of the account, they are now requesting more proof as I've asked for a refund due to the incompetence.

Still won't close my account until ive paid the 3 months.

Amazing how they couldn't get back to me when I was continuously emailing asking for a refund! But oh they can when your 3 months late paying something you down even own anymore.

Avoid like the plague! I now have a new company and use SHIFT4 and the customer service, price everything is top quality. They cannot do more to help.

Good rates, good service, 5 star !!

seriously wouldnt look at any other provider - good service - easy to deal with and very competative a*

I signed up with Takepayments and had to change my bank account details after a few weeks. I was told to contact Evo Payments to do this, which I did, but then continued to receive payouts to the wrong account.
I followed up again, and then again and 2 weeks later I received an email apologising for the delay and they have now deactivated my terminal. No call, no preparation, no customer service whatsoever. When I responded in horror, asking what I should do about payments in the middle of service I didn’t receive a response. They wouldn’t reactivate the terminal. I had to order a new one and now take payments from customers via bank transfer whilst waiting for the new terminal. Takepayments were more helpful but all of this was completely avoidable. I asked an agent via the web chat to raise a formal complaint. He said he would. None of them cared how disruptive it was to my service and I spent 2 hours trying to resolve it. Useless!

Just renewed for another ,
Dawn was brilliant from start to finish
Very good service ,Thank you

been a customer for maybe 5 plus years now always happy and all issues always resolved not that I had many just got my rates cut too and new terminals

Really good merchant service provider, any issue quick to resolve, very happy.

Only been with Evo payments for a month and they are an absolute nightmare of a company to deal with. They are difficult to contact. The phone number they provide is not in service. They even can't put the correct address on your invoices. When they do finally contact you about an issue, they just send you the same details you're trying to rectify. An absolute shambles of a company.

Been with Evo pay for a number of years never had an issue really money always goes in think Ive had to call them maybe once in 7-8 years so very very happy and I would recommend them. Dawn the lady who looks after my account is spot on and always looks after me when I’m up for renewal. Big thanks.

So yet again I’m in dispute with Evo Payments. The communication and customer service is a disgrace.
Sold a suite over the phone and after the last time I did this I lost the money so was told to take extra care when selling over the phone.
I delivered the sofa, took a photo of the sofa in the house, a photo of the house, a photo of the person I delivered it to and got a signature on delivery. Then told two weeks later a stolen card.
Evo withheld payments the tune of £800 pounds, sent all the evidence on the 4th June and they didn’t bother forwarding to the credit card company until the 17th,
Was told investigation would be 30 days now nearly 7 weeks and still won’t tell me a thing, still witholding my money, rang them at least 10 times not one single call back. Impossible to speak to complaints impossible to speak to chargeback team as they don’t speak to customers. Now reporting to Financial ombudsman. !!
Enough is enough

We have been using Evo Payments for our card payments in our showroom for a few years now. It's good to have a direct contact with someone and Dawn has always helped us if we have needed help and reviews our account at renewal. We get good rates for processing cards. I would be happy to recommend Evo Payments card processing services.