EVO Payments UK Arvostelua 

Quickly answered question and sorted out query very efficient

Very poor response from customer service .my payment was on hold from last 1 month due to change of bank account,I called evo so many times staff always say you will receive payment asap ,still waiting from last 2 weeks ,half of my staff left job due to no payment received .absolutely shocking customer service ,i would never recommend someone to use them,my business is struggling badly because of them .i had to close my store because no payment received from Evo .my day to day operation completely disturbed .

The Gentleman that handled my call was fantastic he made sure I fully understand what I had to do and what was going to happen, he was very patient

Very good service , Sadie was very helpful and sorted out my problem

Good prompt action to sort out my enquiry. Spoke to a very pleasant lady who immediately understood my needs and sorted everything accordingly.

Evo Payments make card payments simple and cost efficient.

They were the best price on the market and dont have hidden charges like most which was attractive to me after being stung for PCI non-compliance by Worldpay.

Cannot recommend them more highly.

I'd give you zero if I could

Three days? I assume you meant someone would contact me this year?

So I asked you to remove my email (which someone is using incorrectly) and you contact the person who is using the email (inappropriately) and ask them if it's ok to continue to use an email that is not theirs. See first note. I would give you less than zero for a rating. Who would possibly trust you with their personal information.

The person I spoke to was so nice and really understanding , he took on board every thing I said

Real customer services and someone you can call. We have been using EVO payments for many years and Dawn is always available to help us. We needed a 2nd card reader and it arrived in days and also got another great rate on our transactions.

Cian was very helpful, know his stuff, including tech aspects of the terminal terminal.
Answered all my quires well.

Sally Ann was very professional and a pleasure to deal with. Made the whole transfer from my existing supplier to Evo payments very smooth and hassle free, she managed to offer me very good rates and even took time to help install the machine to my requirements.
Thank you Sally a pleasure doing business with you.

A first rate professional service from a highly skilled individual who really knew his stuff. I felt that the way he dealt with my issue was flawless and it immediately sorted our business issue. I can't rate the service higher.

Iain, The Swan Inn, Kinnerton

Kean very helpful and great communication. Very happy to deal with again.

Lovely to speak to and sorted the wifi issue very quickly

Great customer service

We have been with EVO for a few years now and thankfully our contract is due shortly for renewal
We recently have been a victim of a fraudulent payment.
We had taken a payment over the phone and all three checks matched (CVC, postcode and address)
It took a month for the customer, even though payment was made by a debit card, to query the transaction with their bank. ( I know if I saw over £1200 disappear from my current account I'd query it immediately) We supplied contact number and email as evidence. The issuing bank then had another 30 days to respond. After this time had elapsed EVO still did not respond to my emails. Through their contact number you cannot get through to speak to anyone, phone system refers you back to website to email them. No "online chat" even available. Basically they've come back now, 3 months after payment was first taken to say "issuing bank has deemed case closed and fraudulent" EVO will not release any other information and said the only thing we can do is report it to police (now reported to Action Fraud)
My question is what is the point of these three checks when taking payment? Obviously they have no guarantee that payment is secure and will be released.
It all feels a big con and as a small business we have to pay for it.
To potential new EVO customers, please be aware of how this company "works"
RESPONSE
the email you've provided is the one I used where emails are repeatedly ignored! Hence the title "no customer support"
Also why would you have the option of taking payment over the phone if you do not recommend it?
Furthermore the required checks, CVV number, postcode and house number obviously are pointless as is the "Card authorisation code" which is given when successful (which were shown on the merchant copy I provided).
I JUST WANT TO MAKE SMALL BUSINESSES AWARE THAT EVEN WITH ALL THE CHECKS, PAYMENT IS NOT GUARANTEED, SO WHAT IS THE POINT?
Our annoyance at the lack of explanation for the payment being revoked is not good enough. I have reported it to Action Fraud, who then deem within another 28 days if it worth forwarding to the police for investigation. We all know how that's going to end!
It's hard enough in this country trying to run a small family business.
So called 3rd parties who process the payment are the only winners here, taking their fees regardless.