Europcar - Republic of Ireland Arvostelua 

I hired a car and on the third day the engine seized. The AA attended and towed the car away. At no stage was I offered a new hire car to replace the first car. When I eventually spoke to a rep. He gave me email address for the manager at Shannon airport. I duly emailed him and requested a refund. Two weeks later I have heard nothing from the company except when somebody rang me and asked me to return the car two weeks later. Awful company never again.

Rented a car in dublin 3 june to return to sligo on the 10th.the steering avoidance system made it unsafe to drive. I took it back on the 5th to sligo..they would not refund any of my funds..

UPDATE.
EUROPECAR gave me a full refund for the unused days, despite what the sligo car rental place told me .thank you europe car, I will do business again.mk

In my opinion this company are scammers and crooks. We rented a car last week and despite refusing extra insurance the attendant signed us up for 'Premium Insurance and Roadside Assistance' costing an extra €175. There was also an extra €55 surcharge for 'Premium Station' not identified when we booked.
A booking that was made for €161 ended up costing us €410. I feel like I have been scammed using very underhanded tactics. DO NOT DEAL WITH THESE PEOPLE.

Followup : I cannot reply to Europcar's reply. I emailed you yesterday to both email addresses available. There is no phone based helpdesk strangely,

Good customer service initially due to the hire desk rep who's humour distracted from a frustrating 40min wait at Europcar Dublin North. The one star is due to the poor state of the Renault Arkana with 10 damage items listed including multiple scrapes and scuffs on all parts of the car and alloys. On returning the vehicle, Europcar identified a cut in a tyre wall which I can't confirm or deny was there when I collected it (I didnt undertake a detailed inspection/photographic survey). It may have been an unlucky fault during my hire period but I can't help think that I've been forced to pay for other people's wear&tear in a vehicle not fit for rental. The car return rep was unfrirendly and abrupt and it was quite clear that the customer is always wrong. We were herded away as quickly as possible so his next victim could be claimed. Is it a coincidence that multiple customers have had these experiences with this company? More than other car hirers? I dont think so. Another customer lost.

I would give 0 stars if it was an option!
Horrible experience with this company. Booked and paid a rental, including extra fees, to rent outside of business hours. I was left stranded with 4 small children for 2 hours at Europcar Derby when no one turned up. I couldn't get a response through email or phone and ended up having to pay £250 out of pocket on taxi and train. Not including the taxi fare to get from the airport to the company location!
Don't advertise and charge for a service when you can not fulfil the request!

I always use Europcar, in the UK and out of the Uk however this time has been terrible experience

I recently rented a car for only 3 days, I used this to get back and forth to the hotel I had to pay for petrol which I get as every petrol station was closed on the way to the airport as our flight was early and it’s a very quiet place but also apparently there was “light damage” on the rear which is not by myself and was charged €55 euros however was is shocking after they new I have premium insurance by a company called “Carhire” that is linked with them they charged me €734.58 for compensation of the damage. What a terrible service I would not recommend this company anymore and I will never be using this company again.

Classic bait-and-switch. Europcar Dublin Airport lured me in with an affordable booking rate, then did everything possible to extract more money once I arrived. The aggressive upselling started immediately. Despite declining insurance and using a major credit card, the rental agent and supervisor refused to rent me the vehicle unless I purchased their outrageously expensive insurance. They falsely claimed I needed both a letter from my credit card company and a €5,000 deposit to waive coverage. As a result, they effectively tripled the cost of my rental.

It didn't stop there. They repeatedly tried to upsell me into more expensive vehicles and would not provide the class of vehicle I originally booked. Then, upon returning the car, I was swindled again. They charged me hundreds of euros for a tiny scuff on a wheel—a minor cosmetic scratch that they clearly had no intention of repairing. This company appears to have built its business model around hidden fees, policy changes, pressure tactics, and finding excuses to charge customers more.

Horrible company. Horrible experience. I have rented cars all over the world and Europcar Dublin Airport was, without question, one of the most dishonest and predatory rental experiences I have ever encountered. Avoid at all costs.

Extremely disappointed with my experience at Europcar Dublin Airport. I was charged €220 for a tiny scratch on a wheel that I did not cause. The whole process felt unfair and questionable.

The employee who handled the vehicle return, Ric, was rude, dismissive, and highly unprofessional. Instead of treating customers with respect and explaining the situation properly, he made the experience even more frustrating.

Instead of focusing on customer service, the company seemed more interested in finding reasons to charge additional fees. This experience has convinced me to never use Europcar again. There are plenty of other car rental companies that value their customers and provide a much better service.

I strongly recommend taking detailed photos and videos of every part of the vehicle before and after rental if you decide to rent from this company.

I have rented a car with Europecar at Dublin airport.
Upon check-in, I have immediately registered unrecorded damages on the application. Nothing eventful happened with the car during the rental.

I returned the car at Dublin airport ten days later. The clerk briefly checked it and said everything looked OK.

The morning after I received an invoice for over 800€ in damage, after which I contacted Europcar again to check the picture of the damage and whether the "unrecorded damage" I submitted at check-in had been considered.

The answer email I got was a bit confusing but the conclusion, was that I was supposed to get a refund. Which never arrived.

I also never got an answer to several inquiries for update.

I had a deeply disappointing and frankly upsetting experience with Europcar at Shannon Airport.

As a pensioner, I booked what I believed was a straightforward 5-day rental (around €90). Due to an obvious mistake, the booking was instead made for just 15 minutes at a cost of €75 — something that should clearly have been flagged or questioned.

When I arrived at the desk, instead of being helped to correct this obvious error, I was told that the only way to proceed was to pay an additional €390. This was presented as my only option, under time pressure, with no reasonable alternatives offered.

At no point was I advised that I could cancel and rebook at the correct rate. In fact, we checked immediately afterwards and found the same vehicle available online for around €15–€20 per day.

I therefore ended up paying several hundred euros more than the actual going rate — not because of availability, but because the situation was handled in a way that felt entirely unfair and lacking in transparency.

I have since raised this formally with Europcar. Their response has been to rely on the fact that I signed a contract at the desk, and to offer just €50 as a “goodwill gesture.” This does not come close to addressing what happened.

I fully accept that a mistake was made in the booking. However, what matters is how a company treats its customers when something goes wrong. In this case, I feel I was not treated fairly, not given clear options, and not supported in resolving an obvious error.

This experience has left me seriously concerned about how customers — particularly older or more vulnerable ones — may be treated in similar situations.

I would strongly advise others to be extremely cautious and double-check everything before arriving at the desk.

We rented a car at the Dublin airport from Jesus, he was awesome, very polite amd friendly, helped us with everything and showed us where everything was. Definitely a 10/10.

Last minute rental change due to the fuel protests we rented a hybrid as the news posted that 2/3 of the gas stations were out of fuel. We have damage waiver and theft coverage through our credit card but the office was closed between the time we booked and our arrival to the rental office so we could not fulfill the 21 day verification letter requirement from the credit card company for Ireland. Europcar refused to wait for the verification for when the credit card insurance office opened. In this digital age they should be able to take our card number and pay for the coverage through them until the credit card company opened. Our $221 Canadian Dollar rental car ended up costing us $909 Canadian! We tried to contact the company through their review service but we were not in good enough cell service range before their deadline for receiving reviews so have posted a review here…beware Europcar Ireland is the only company that we are aware of with the 21 day requirement.

Completely conned into taking extra insurance out at Shannon Airport. Such a nice girl but pushy and we hadnt rented a car for years. A scam which we heard is quite usual for them. Shame because years ago Europcar was always a good choice. AVOID or take care and don't be conned.

Mi viene insistentemente richiesto di sottoscrivere un’assicurazione per coprire i danni invece della franchigia di 2000€ da coprire con la carta di credito. Rifiuto ripetutamente, ma passando la carta scopro che mancano un paio di centinaia di euro di plafond. Assolutamente contrariata ma senza alternativa, sottoscrivo l’assicurazione. Appena passo la carta mi accorgo che l’impiegato mi ha addebitato l’assicurazione a costo più alto. Lui dichiara di avermi stornato la differenza in eccesso e di aver aggiustato la fattura. Per stanchezza mi fido, scopro una settimana più tardi che mi ha ingannata e non ha mai modificato la transazione. Recupero l’auto e mi ritrovo con un veicolo a dir poco imbarazzante: nei 142000 km percorsi non è mai stata riparata. Coperta di graffi, bolli, uno specchietto rotto, danni su ogni singolo lato della carrozzeria, che si presenta sporca all’inverosimile. All’ interno trovo resti di cibo e spazzatura del cliente precedente. Tutti i sedili sono macchiati, ed è evidente l’odore di fumo- nonostante all’interno del veicolo sia presente un avviso che verranno addebitate delle penali per la sanificazione, è evidente che nessuna sanificazione è mai stata lontanamente pensata per tale veicolo. Alle mie rimostranze mi viene risposto che “il veicolo è vecchio”. Me ne vado e nei giorni seguenti mi ritrovo persino la chiave che non funziona, obbligandomi a aperture e chiusure piuttosto creative. Provo a contattare l’assistenza per avere la sostituzione della chiave ma il problema risulta non segnalabile. Quando riporto il veicolo lamentando quanto sopra, non ricevo nessun tipo di scuse. Mi viene dato un rimborso irrisorio per la mancata pulizia del veicolo. Scopro sul momento che è prassi non indicare tutti i danni già presenti sul veicolo sui report che vengono forniti alla consegna. Mi viene inoltre detto che è assolutamente normale per Europcar prendere i soldi delle assicurazioni e delle coperture dei danni dai clienti e non utilizzarli per riparare i veicoli. I veicoli continuano a essere consegnati con danni crescenti, e quando giungono a fine vita vengono riparati sullo stato finale e rivenduti. Se ci sono danni contati più volte o vengono attivate coperture assicurative, tutto questo non viene utilizzato per riparare il veicolo. In Europcar non hanno problemi a mandare in giro i loro clienti con veicoli in condizioni imbarazzanti. Se un cliente viaggia da solo e non ha bisogno di un’auto grande, per averne una dignitosa deve necessariamente richiedere una BMW di segmento molto superiore (riporto le parole dell’impiegato). I veicoli di segmento più basso sono destinati a clienti che possono essere trattati molto al di sotto di ogni aspettativa. Contattato il servizio clienti, si sono limitati a coprire le menzogne del loro impiegato, senza commentare né confutare tutta la policy di gestione dei danni indicata sopra, di fatto confermando un modus operandi che prevede di acquisire quanta più copertura economica dai propri clienti fornendo un servizio del tutto scadente

Dreadful, dreadful, never book a car with this firm. I am now in a taxi that I had to personally book from my broken down hire car on the motorway. Hired on Thursday, broken down on Saturday morning. Contacted roadside assistance AA as noted on the vehicle information, they told us they would send a cab, they didn’t. Contacted Europcar to ask for a replacement & told we would have to travel to Dublin Airport! No apologies and complete disregard for the family events that we are booked for today. You bring the car to us, we are the customers!! We paid to have a car, not to tour airports! And a sorry for the inconvenience would help! And no word of who pays for the taxis to my family events and then on to Dublin Airport!! Never use this firm!

Es hat mir noch nie Jemand vorher so gut die EWD erklärt; und ich habe schon oft in Dublin Autos gemietet. Wir bekamen wegen unserem Gepäck ein kostenfreies Upgrade. Das Auto hat für über 3000 gefahrene Kilometer nur zweimal betankt werden müssen. Petar versteht Kundenservice.

Fatal. Nos dieron un coche y se estropeó el embrague a los 10 minutos de cogerlo dejándonos tirados en un peaje. La grúa funcionó fenomenal. Al llegar allí y gracias a que contratamos seguro, no nos cobraron nada, pero no nos cambiaron el coche por otro, se limitaron a decir que el contrato había finalizado y si queríamos otro tendría que ser con una fianza de 1800 euros y pagar nuevamente el alquiler de otro coche. Agradezco un montón la ayuda de un empleado Marc Caparrós que fue muy amable con nosotros y nos tradujo y asesoró fenomenal. Lo mejor de Eurocarp es la gente por su amabilidad irlandesa y españoles como Marc que trabajan allí

Do not use Europcar if you have a dog or a cat. I gave a friend of mine a lift with his dog in my rental car in Dublin on the way to returning my hire car and was charged €250 to clean off a few dog hairs.
I can understand they might have to remove a few hairs, which I would have done had I not been on the way to returning my car, but certainly not charging me €250. Nasty people, when there are plenty of other car rental options in Dublin.

Esperienza estremamente negativa con Europcar Cork Airport.

Veicolo ritirato con circa metà serbatoio e riconsegnato con lo stesso livello. Alla riconsegna non era presente alcun operatore e non è stato effettuato alcun controllo o verifica in contraddittorio.

Dopo alcuni giorni viene addebitato un importo di 160€ per presunto rifornimento carburante.

Non è stata fornita alcuna prova del rifornimento (ricevute o dettaglio dei litri), e l’importo risulta difficilmente giustificabile rispetto al tipo di veicolo.

Erano presenti quattro persone sia al ritiro che alla riconsegna, tutte in grado di confermare il livello del carburante.

Nonostante ripetuti tentativi di contatto, non è stata fornita alcuna risposta.

Esperienza poco trasparente. Consiglio vivamente di documentare ogni fase del noleggio (foto e video) e di verificare attentamente tutte le condizioni prima della firma.

Purtroppo non posso assolutamente scrivere una recensione positiva su questa compagnia siamo un gruppo di amici che ogni anno organizziamo un viaggio in Europa e non abbiamo mai avuto problemi con il noleggio dell’auto ma quest’anno abbiamo avuto una pessima esperienza con Europcar siamo all’ aereoporto di Kork in Irlanda il 9 Aprile , premetto che avevamo già fatto la prenotazione mesi prima per l’auto, ci rechiamo per prendere le chiavi e troviamo una coda importante dopo circa mezz’ora riusciamo ad arrivare al banco dove ci sono dí ragazzi che con modi molto scortesi ci spiegano il tutto dicendo che la macchina si trova nel parcheggio esterno che ho mezzo serbatoio e così dobbiamo riportarla poi cigliegina sulla torta ci obbliga letteralmente a sottoscrivere una polizza assicurativa di 90€ noi spieghiamo che l’ avevamo già pagato al momento della prenotazione online ma niente da fare se vuoi la macchina devi pagare!!!!! Mestamente andiamo a ritirare la macchina senza che nessuno ci accompagni o sia al parcheggio facciamo tutti i controlli di rito e partiamo. Ritorniamo dopo 5 giorni il giorno 13 Aprile e riconsegnano la macchina con il serbatoio a metà come ci aveva detto il venditore e al banco non troviamo nessuno lasciamo le chiavi al bancone e ritorniamo a casa. Alcuni giorni dopo ci arriva una mail che ci obbliga a pagare 160€ per la differenza di carburante perché il serbatoio doveva essere pieno!!!! Sconcertante pensiamo lo aveva detto il venditore che il serbatoio doveva essere come alla partenza mezzo ed eravamo in 8 persone che ascoltavano non uno!!!!Ma mi chiedo 160€ per mezzo serbatoio cosa avevamo noleggiato un camion!!!!!! Nonostante varie mail spedite non abbiamo ricevuto nessuna risposta perciò ci siamo rivolti all’associazione consumatori per gestire la causa in corso!!!!! QUESTA E ‘ UNA TRUFFA!!!!