Europcar Arvostelua 

I am going to start by saying that your staff members ask me at the beginning of the conversation if I want to upgrade and I said no. Then he said I need to pay $15 plus the $200 dollars as deposit which I would get back! He was a very good salesman and took advantage of me. He was actually charging me for the upgrade.

Yes I signed but I didn’t read the paperwork as I thought it was just the contract for what I paid for. When they make you sign on the iPad they don’t let you read anything it’s just a signature.
Then he said I am going to upgrade for free.
This situation is manipulation on his behalf and I feel like I was taken advantage off once again. This is what I wrote to them

Here is there email back to me..
Dear Miranda Griffiths,
Thank you for getting back to us and sharing your perspective. I completely understand your frustration, and I am very sorry that this interaction left you feeling taken advantage of. That is certainly never the experience we want our customers to have.

I have carefully reviewed your message regarding the conversation at the counter and the circumstances surrounding your signature. While I hear how upsetting this experience was, and I acknowledge your concerns about how the details were presented, our policy remains that a signed agreement is considered valid. Because of this, I must gently reiterate that the charge will need to stand, and we are unable to issue a refund.

Please know that we take feedback regarding our counter staff very seriously. I am sharing your comments with our management team to ensure our team members are always clear, transparent, and respectful with our customers.

We truly value your business and are genuinely sorry that we couldn't reach a more favorable outcome for you today. We hope that, in time, you might consider giving us another chance to provide you with the seamless experience you deserve.

Warm regards,

Unprofessional, dirty vehicle, zero safety support, and false late charges!

I rented a 4WD from this company in Queenstown, and the entire experience has been a complete disaster from start to finish.

First, I booked and pre-paid for two child car seats. When I picked up the vehicle, only one was in the car, wasting 30 minutes of our time while staff hunted around for a second one. Worse yet, they refused to install the car seat for us, explicitly stating they wouldn't do it to avoid any liability on their part. To top it off, we opened the glove box to find a banana and a half-eaten bag of chips from the previous renter—clearly, the car was never cleaned or inspected.

The return process was even worse. There was no attendant in the carpark, so I went inside to the counter where two staff members were sitting. When I asked if they wanted the keys and reached to hand these to them, they just pointed at the key box and told me to throw them in there. They didn't bother checking the box until the following day, and then had the nerve to charge me an extra full day's rental for their own tardiness!

I had to go through a frustrating dispute process to prove I returned the car on time, having to send time-stamped photos of the vehicle in their lot and my flight boarding pass. Even after "correcting" the invoice, their reissued bill still overcharged me.

Total crooks, completely incompetent, and super lazy. Do NOT use them.

We hired a car for 1 day for $194 and then were charged $7700 to simply change the drop off location to another depot a few km's away! No accountability, no appology, just notification after a few weeks that they have refunded the overcharges like we should be grateful after I jumped up and down about the charges that they said were valid. These charges don't apply if you book online and select a different drop off location. However, it seems if you go through a travel agency and make this adjustment to the booking, they charge $5500 plus some 33%+ tax and other fees that totalled $7700 in the hope they can rip us off and get away with it. The attitude of the staff in handling the matter was unacceptable with no appology or accountability for made up bogas charges. Stay away from this company. They aren't trustworthy!

When we picked up our car from Melbourne airport it had a flat tyre. We asked for it to be replaced, but the staff member insisted on re-inflating it. Guess what? We woke up to find it flat the next morning. We paid $120AUD for the roadside assistance and called them out to have the tyre changed for the spare attached under the car. The flat tyre was found to have a nail in it, whilst the replacement was dirty and muddy, as you’d expect. After returning the vehicle and informing staff of what happened, we received an email a couple of days after saying that we’d damaged the car and they were assessing how much we had to pay to repair damages. They attached photos of the spare tyre, but I’m not sure that a muddy tyre constitutes damage even if we had caused it. When I replied and repeated what happened, they had the cheek to say that there was “new” damage without stating what it was, and as a “gesture of goodwill” (!!) they’d not pursue it. The two times I called the claims team they admitted to me that their system isn’t connected to the roadside assistance records.
Be warned. They have no idea what they’re doing, and have lazy staff that are not adequately maintaining the cars, or listen and communicate between each other what you tell them.

Eurocar should stop scamming people by offering a “free upgrade “ then charging them for insurance which I picked $0 and a high bond. Absolutely disgusting on their behalf. Extra charge was $357 for one day extension. It’s wasn’t a Ferrari or Lambo

Disappointing first experience with Europcar. I had already booked and paid through Auto Europe with refundable excess protection and airport pickup, but at pickup center I was sold Premium Cover without the differences and extra charges being clearly explained. The final invoice included Premium Cover, a Premium Location Surcharge, admin fee, card fee and GST, totalling AUD 224.46 in extra charges. Europcar later acknowledged the booking information was confusing, but still relied on the signed agreement rather than looking at the customer experience fairly. Not good customer service insisting on their jargon to put me in a spot, especially for a first-time customer.

Really disappointed with this company. The car we got for 4 weeks had a technical problem and was super noisy. As we tried to exchange it, we couldn't reach anyone and when we did they told us that there were no other cars available. Never again! Stay away from Europe Car!

europcar Bonn Nordstadt
Auto nicht getankt, Reichweite Tankanzeige 45 km, mussten auf der Autobahn tanken. Bei Rückgabe noch 85 km, wollte mir den Benzin zurückzahlen und auf meine Kosten volltanken! Rechnen ist kein Volkssport mehr.

WARNING do not hire from Europcar they will rip every cent from you with their false claims, they really do need investigation . For over 15 years they have had my loyalty wherever I’ve travelled but I’m done .
Adelaide Airport July 2026 , collected car and luckily took multiple photos on pickup and noted scratches to the outside mirror . I also did not take out the additional insurance of $60 per day so excess was $5,400 if damaged ( I use credit card insurance to cover any excess if damaged ) On returning the car undamaged I promptly received photos of the previous damage I had noted and photographed of the mirror and stating that I had returned the car damage and an insurance quote was being prepared. I can totally guarantee if I not been able to prove the damage was already present on pickup they would be demanding a payment for the $5,400 excess insurance ! I provided my photos and the claim was “reviewed” and dismissed .
However I was also 5 mins late in returning the car, due to taking a wrong turn into the multi story carport and then I had to exit the airport and re-enter . Eurocar are insistent I was 17 mins late, I was most definitely not as I particularly took note of my return time . I have now been charged for an extra day car hire.
I have sent multiple emails arguing this unfair charge, of which I have received disinterested responses .
I also collected a car again Adelaide Airport April 2026, the remote went flat during the hire period , I replaced it at my cost of $30 on advice from Europcar maintenance centre and to supply the receipts for a refund when returning the car. I did , it was documented and yet still I have not been refunded 3 months later .
Europcar my loyalty is gone forever .

Very annoying, would not recommend at all.

I paid fully in advance in Australia for a German rental which was returned a day early undamaged and with full fuel
A month after a rental was completed, I received Europcar’s invoice showing I was entitled to a refund of €104
A further three months passed with me requesting my refund with the wonderfully named Queenie Fe in Melbourne’s misnamed customer service!
Suddenly two extra charges appear on my credit card, which I’ve now been forced to freeze to prevent further theft! Please read the reviews of this unscrupulous company and make sure to go elsewhere

We pickup a vehicle in Darwin April 2026 for 6 days this car was only driven 3 times in 6 days, when we returned the car back to the airport we notice one of the Tyre's was a bit flat so we filled it up and when refilled with petrol, I did mention it to the nice lady at the airport when returning the keys. Three months later we received an email with a bill for $520.34 for new Tyre? When I spoke with a person at the Claims office she was extremely rude and very unprofessional!

Hired a car in Melbourne Australia, on the 2nd night at 11.15pm we got a flat and when going to change the tyre found the jack was broken so had to call roadside assistance as could not fit the spare. However the breakdown service never gave time of when arriving and after 2 hours a kind passerby stopped and we used his jack to change tyre. At this point there was still no word from recovery. As tyre was now changed we phoned Europcar to cancel assistance and they said they would and all was good. We returned car 2 days later and again was told that account was good and no charges. Then over 10 weeks later sent notification of charge by Europcar of$191.40 for call out charge we never received. 2 issues are Europcar hired a really dangerous car that could have put lives in danger if flat had happened in outback with no way of changing it due to broken jack. And secondly on two occasions we were told the account was good and no charges would be applied.

I rented from Europcar (Melbourne Sunshine West) and was charged over $460 for cleaning after a trip left mud on the front floor carpets. I fully acknowledged the carpets needed cleaning and offered to pay a fair amount for it. That was never the issue.
The issue is that Europcar's own supplier invoice described the driver and passenger seats as stained. The seats were completely clean. Only the floor carpets had mud, which Europcar's own inspection report and photos confirmed. Their paperwork couldn't agree with itself on what was actually being cleaned, yet I was billed on the basis of the incorrect version.
The charge was also processed as a "damage" claim rather than a cleaning fee, which are handled very differently under the rental terms and come with extra fees. I disputed it formally and took it to the industry conciliation service. The contradictions in their own documents were never addressed.
While the charge was still in dispute, they attempted to debit my card and warned of referral to debt collection and a possible mark on my credit file, all over a charge I was actively contesting. I ended up paying under protest simply to close it, and I've since lodged a complaint with Consumer Affairs Victoria.
I had booked with Europcar for years without a single claim before this. That history counted for nothing. My advice to anyone renting: photograph the entire interior at pickup and return, keep every document, and check any cleaning or damage charge line by line against what the terms actually permit.

Recently rented with Europcar in England. Upon arriving to pick up my prepaid car at Gatwick, the lady serving me said she was going to give me a different car, a BMW, but don’t worry it won’t be costing anything extra, we will just be taking the normal deposit. I said I really don’t need an upgrade, but she insisted and I agreed providing there was no extra charge, as everything had already been paid for, including baby seat and extra driver cover. She confirmed no additional cost. Just the usual deposit.
I have since returned the car and flown back to Australia only to find out my card has been billed $950 because I upgraded to a BMW. I have called twice since to speak to people and demand my money back and have been assured someone will be in contact, but I have heard nothing. They also told me that I signed the paperwork and tried to pin it on me. I’m absolutely fuming and will not settle until my money is returned. Awful, awful service.

Do not rent from this company has they charge you double for Rentals.

They call this a Temporary hold on you funds and keep the money and claim it has gone back on to your account with no record on your bank statements.
once you return car they charge you for rental again
without explaining where your original funds has gone to this has happened to me Twice.

They also do this with your deposit these guys are con artist DO NOT RENT FROM THIS COMPANY

We were charged $627 for a white paint mark on the passenger mirror that was not caused by us. This white paint mark looks like you could’ve got a wipe and wiped it off. In the same time we were also charged for a speeding fine that occurred in another state. Europecar are just trying to get money out of people. Take pictures. Do not use this company.

Hired a car in NZ, pick up,Auckland Airport, fully understand you don’t always get the vehicle you booked, in this instance booked a 5 star ANCAP rated vehicle with a full load of safety tech, preferred booked vehicle was unavailable , “supposed” upgrade mechanically ok, reversing camera was the most tech, no parking sensors , had the gaul to tell me it was 5star ANCAP vehicle,the rating is 4 in Aust, lapsed in NZ…took vehicle back and basically told by agent take or leave it, his actions were in direct conflict with the Ts & Cs , the agent in my view lied to me about the booking, said he could not bring up the original booking as we booked via a 3rd party, which was incorrect , I produced the original booking notification direct from Europcar, when I questioned his lying answers the agent threatened me with airport security, have witnesses never threatened , plus when we returned the vehicle a different agent did bring up our original booking without any issues, in fact apologised for the previous agent
The rental agreement also stipulated that fuel rated 95 or higher was required, owners manual 91 or higher.
There was an email address to contact Europcar but message returned , address no longer in use.
Lodged complaint, Europcar response basically you got an upgraded car what’s your problem.
The worst customer service experience ever.

I am very disappointed with Europcar. I had a very bad experience with this company. The original amount was around $400, but they charged me about $900, and I still accepted it. After that, they charged me another $1,100 the next day, and a few days later they charged me another $215.

I contacted them and tried to resolve the issue, but the experience was very frustrating. I feel like I was charged unfairly and this has been a very disappointing experience. I am not happy with the service and I would not recommend this company.

I know no one cares about this review at the company as there have been multiple people complaining of the same issues. We picked up the car at Paris BVA airport, the person behind the counter was not friendly, handed us the keys, did not go out with us, we looked it over and there was some damage, which we saw and acknowledged. The car however was not very clean, also the gas tank was not filled to capacity. Soon after leaving the airport, we got a low tire indicator even after checking on it repeated, the message kept coming up. When the car was returned we mentioned it to the vendor, as there had been noted damage to one of the tires and then they said we had damaged the front tire on the drives side as well, which is incorrect. The explanation was she rubbed her finger over the tire which showed a white residue and said we damaged the tire because it was new residue which is a new damage. What does that mean? Does it turn white to black in a day, a week, a month? This made no sense at all. They handed us a car that already had a problem and then blamed us. When asked if we could speak with a manager, oh! It’s Friday at 4.30pm so no one to speak to. Do not use this company! Regretfully there is no option for zero stars.