Europcar Arvostelua 

Was forced to go to europcar by insurance company . Was not the same size as my car . Was not shown how to use the various things on the touchscreen. Returned car was told I would get my $100 deposit back within 3 dqys of return. 2weeks later stil havent got it . Rang them , had to ring customer service .They said that they had authorised the return 2 weeks ago and it was my bank's fault . Rang bank - they said europcar hadnt completed the return process. Finally after ringing them I got my money back but if I hadnt chased it up would never have it got it back.Many reviews complain of this . Right To Drive is much better .

Hired a car through Europcar in Geelong for 3 weeks and kept extending it by 1 week - 3 weeks in total. A hold amount was placed on my account for each week, the three holds totaling $1,376.10 Returned the car on 24/08/26 and the amount of $1,376.10 was taken out of my account on the 27/08/26, the three holds on my account adding up to the total paid are still being held on my account to this day 10/09/26. Ringing Europcar customer service they state that the holds will be held by them for 7-15 business days, absolutely appalling claiming it is my bank issue, rang my Bank ING they say no Europcar hasn't done anything yet to reverse the funds and that they deal with a lot of similar issues with Europcar. Absolutely do not recommend going through Europcar for car hire, steer well away from them.

Easy online booking and seamless pick-up from the airport to drop off at Cairns city location. The car supplied exceeded my expectation.

Tried to pick up the car we hired in Barcelona airport at Euro car, all we got was some Bullshit about our bag's would not fit. Upgrade to a bigger car ,bag's still didn't fit. Thanks to Alex for screwing us over, after a 25 hour flight, a great start. Don't go with EURO CAR. Pick someone else it will save you money

Picked up a hire car from Adelaide Airport for our trip to Kangaroo Island (KI). It had been raining on KI and there are a lot of good, but dirt, roads on KI. So the car was dirty when we returned it. When dropping the car back at the airport the attendant Rod said we should go before the car cleaning guys return as they will not be happy. I said I did not know we had to clean the car before we returned it, and that we had time to go and get it cleared now. But Rod said it was fine to leave it. I specifically asked who makes the decision on whether this is fine or if a car cleaning fee would apply, and Rod said that he did. So we left trusting his statement. It was then a disappointing surprise to receive a $500 cleaning bill a week or so later. I explained to Europcar what happened but they felt the cleaning fee was justified and would still apply. Very disappointed. There are many other car hire companies to choose from and likely have a more reasonable approach to the car clean (or at least more informed car return attendants).

Leaving this review against the company rather than the branch.
My personal car was in for repairs and I was advised it was a three week time frame.
Booked a rental car for that period online and paid in full. Picked up the car at the branch with no problems.
My personal car repair was finished earlier than anticipated so no need for the rental car any more.
Returned to the branch 1 week early but told that I wasn't entitled to a refund becuase I'd booked and paid online and not paid over the counter. Rang the main hotline and was told no refund would be paid.
They can now rent the car again while I've paid for it... Double dipping
Last time I'll book europcar

Rubbish Haval given when booked Toyota. Car absolute trash even though brand new. Poor lighting external & internal. Annoying stupid chimes & warnings totally unecessary. Stupid 'intelligent' driver assistance systems totally incorrect & intrusive. Uncomfortable seating. Dumb interactive menus, can't change temp without diving into submenu. Can't access controls when maps active. NEVER give me a Chinese brand EVER AGAIN!

Positive assistance, positive offering, reasonably priced in Bundaberg Qld and certainly fixed my issue while in Bundaberg. Only down side for me really was not being able to drop at the airport when leaving but I do thank the team for assistance and price guarantee

**Extremely Poor Customer Service – Lost Two Bookings Over a Cancellation Fee**

I would strongly recommend avoiding Europcar based on my recent experience.

I originally made a vehicle booking for the Gold Coast in October 2026. Our travel plans later changed and we needed the vehicle in Sydney for exactly the same dates. There was no obvious or user-friendly way to simply change the pickup location online, so rather than take our business elsewhere, I made a **second reservation with Europcar in Sydney**.

I then called Europcar to cancel the original Gold Coast reservation. Despite explaining that our plans had simply changed location — and that I had already rebooked with Europcar for the same dates — I was told I would be charged a cancellation fee.

What made the experience considerably worse was being asked, **“Did you not read the terms and conditions?”**

That is not customer service. It was dismissive, unnecessary and completely missed the point. I was not trying to walk away from Europcar or cancel our travel altogether — **I had already made another booking with them.**

I escalated the matter to a manager named **Ghian**, expecting some common sense and discretion to be applied. Unfortunately, the response was no better and the cancellation fee was still not waived.

At that point, we cancelled **both reservations**.

It is genuinely difficult to understand the business logic here. Europcar had a customer who had made two bookings because their travel plans changed. They could have waived a cancellation fee on the superseded booking, retained the Sydney reservation, and left us feeling that we had been treated reasonably.

Instead, they chose to enforce a fee and lose the entire booking — along with any future business from us.

We regularly hire vehicles for both **business and personal travel**, and after this experience we will simply use another company going forward.

Terms and conditions are one thing. Good judgement, customer service and understanding the value of a long-term customer are another.

**Europcar failed badly on all three.**

I would not recommend Europcar, and we will not be using them for either business or personal vehicle hire in the future.

We had a car booked by our insurance provider from Byron Bay to Byron Bay. Upon collection we asked if we could potentially drop the car off in Melbourne as that was where we lived and they said yes. As it turned out we had to change our rental to drop off in Melbourne to find out there was a one fee of $1000. There was nothing in our terms and conditions to state a one way would be applicable. Absolute criminals that they didn’t disclose this fee or even that was a one way fee upon collection and when asked, they misled me into confirming the booking. After raising it with the complaints team they quickly closed the case and are bullying us into raising the case via the courts which they know is going to cost more money and time. If you hate people and hate being a human and or showing any human decency, you have the perfect attributes to work for Europcar. Speak to the Ballina Airport depot or the complaints department as they choose to treat customers like scum

⭐️ 1 star — Warning to other customers

Very disappointing experience with Europcar Tullamarine. After returning the vehicle, Europcar claimed there was a windscreen chip and demanded around $1,000. I strongly dispute both the alleged damage and the charge.

Afterwards, I searched “Europcar windscreen damage” and found numerous similar complaints from other customers describing disputed windscreen claims and unexpected charges. Had I seen this beforehand, I would have chosen a different rental company.

My case has been formally disputed in writing, and I have not authorised any credit card charges while the matter remains unresolved. Warning to others: thoroughly photograph and video the entire vehicle, especially the windscreen, before and after your rental, and keep all documentation. Based on my experience, I would not use Europcar Tullamarine again and would recommend considering other providers such as Budget or Avis.

Our experience with Europcar - Southampton office - has been very disappointing and frustrating. On completing our hire in May this year, we returned the car on a Friday afternoon, well within the time it was supposed to have been returned. We returned the keys personally over the counter to the person in charge and the office was not busy. After our trip we noticed we had been charged an extra $500 Australian on our card - when we questioned this, we were told we had not handed the car in until Sunday, 2 days overdue. Despite evidence we produced showing we were on a cruise at this time, plus further evidence they had sent us -to show petrol consumption every day on a graph - also clearly showing the car had not moved since Friday afternoon, their only response was that their records showed the keys were handed in Sunday and refused to refund the money (no reference to their graph showing the car being parked for the last 2 days)! We have spent weeks trying to follow this up via emails and phone calls, sending all the evidence they asked for, but as far as we're concerned they were just making us chase a lost cause by wasting our time. Finally there was no more correspondence from their end - just "their records show it went back Sunday"! We have hired cars in many different countries and not had problems - this was the first time with Europcar and it will be the last! The only conclusion we can come to is that they are operating in a manner which suspiciously looks like scamming and need to be investigated. There should be a requirement that they provide customers with a receipt that states the time a car is handed back.

In a recent trip to Queenstown Newzealand, we paid upfront via Book.com. Then when we returned home 2 weeks later, Europcar unlawfully charged my credit card a second time for the full amount and refused to return the money. Don't rust these thieves! I had to get my credit card company to back charge them to get my money back.

Poor customer service and no accountability from them in this regard. Would suggest avoiding and using alternatives if you can.

I am going to start by saying that your staff members ask me at the beginning of the conversation if I want to upgrade and I said no. Then he said I need to pay $15 plus the $200 dollars as deposit which I would get back! He was a very good salesman and took advantage of me. He was actually charging me for the upgrade.

Yes I signed but I didn’t read the paperwork as I thought it was just the contract for what I paid for. When they make you sign on the iPad they don’t let you read anything it’s just a signature.
Then he said I am going to upgrade for free.
This situation is manipulation on his behalf and I feel like I was taken advantage off once again. This is what I wrote to them

Here is there email back to me..
Dear Miranda Griffiths,
Thank you for getting back to us and sharing your perspective. I completely understand your frustration, and I am very sorry that this interaction left you feeling taken advantage of. That is certainly never the experience we want our customers to have.

I have carefully reviewed your message regarding the conversation at the counter and the circumstances surrounding your signature. While I hear how upsetting this experience was, and I acknowledge your concerns about how the details were presented, our policy remains that a signed agreement is considered valid. Because of this, I must gently reiterate that the charge will need to stand, and we are unable to issue a refund.

Please know that we take feedback regarding our counter staff very seriously. I am sharing your comments with our management team to ensure our team members are always clear, transparent, and respectful with our customers.

We truly value your business and are genuinely sorry that we couldn't reach a more favorable outcome for you today. We hope that, in time, you might consider giving us another chance to provide you with the seamless experience you deserve.

Warm regards,

Unprofessional, dirty vehicle, zero safety support, and false late charges!

I rented a 4WD from this company in Queenstown, and the entire experience has been a complete disaster from start to finish.

First, I booked and pre-paid for two child car seats. When I picked up the vehicle, only one was in the car, wasting 30 minutes of our time while staff hunted around for a second one. Worse yet, they refused to install the car seat for us, explicitly stating they wouldn't do it to avoid any liability on their part. To top it off, we opened the glove box to find a banana and a half-eaten bag of chips from the previous renter—clearly, the car was never cleaned or inspected.

The return process was even worse. There was no attendant in the carpark, so I went inside to the counter where two staff members were sitting. When I asked if they wanted the keys and reached to hand these to them, they just pointed at the key box and told me to throw them in there. They didn't bother checking the box until the following day, and then had the nerve to charge me an extra full day's rental for their own tardiness!

I had to go through a frustrating dispute process to prove I returned the car on time, having to send time-stamped photos of the vehicle in their lot and my flight boarding pass. Even after "correcting" the invoice, their reissued bill still overcharged me.

Total crooks, completely incompetent, and super lazy. Do NOT use them.

We hired a car for 1 day for $194 and then were charged $7700 to simply change the drop off location to another depot a few km's away! No accountability, no appology, just notification after a few weeks that they have refunded the overcharges like we should be grateful after I jumped up and down about the charges that they said were valid. These charges don't apply if you book online and select a different drop off location. However, it seems if you go through a travel agency and make this adjustment to the booking, they charge $5500 plus some 33%+ tax and other fees that totalled $7700 in the hope they can rip us off and get away with it. The attitude of the staff in handling the matter was unacceptable with no appology or accountability for made up bogas charges. Stay away from this company. They aren't trustworthy!

When we picked up our car from Melbourne airport it had a flat tyre. We asked for it to be replaced, but the staff member insisted on re-inflating it. Guess what? We woke up to find it flat the next morning. We paid $120AUD for the roadside assistance and called them out to have the tyre changed for the spare attached under the car. The flat tyre was found to have a nail in it, whilst the replacement was dirty and muddy, as you’d expect. After returning the vehicle and informing staff of what happened, we received an email a couple of days after saying that we’d damaged the car and they were assessing how much we had to pay to repair damages. They attached photos of the spare tyre, but I’m not sure that a muddy tyre constitutes damage even if we had caused it. When I replied and repeated what happened, they had the cheek to say that there was “new” damage without stating what it was, and as a “gesture of goodwill” (!!) they’d not pursue it. The two times I called the claims team they admitted to me that their system isn’t connected to the roadside assistance records.
Be warned. They have no idea what they’re doing, and have lazy staff that are not adequately maintaining the cars, or listen and communicate between each other what you tell them.

Eurocar should stop scamming people by offering a “free upgrade “ then charging them for insurance which I picked $0 and a high bond. Absolutely disgusting on their behalf. Extra charge was $357 for one day extension. It’s wasn’t a Ferrari or Lambo

Disappointing first experience with Europcar. I had already booked and paid through Auto Europe with refundable excess protection and airport pickup, but at pickup center I was sold Premium Cover without the differences and extra charges being clearly explained. The final invoice included Premium Cover, a Premium Location Surcharge, admin fee, card fee and GST, totalling AUD 224.46 in extra charges. Europcar later acknowledged the booking information was confusing, but still relied on the signed agreement rather than looking at the customer experience fairly. Not good customer service insisting on their jargon to put me in a spot, especially for a first-time customer.