endeavourautomotive.co.uk Arvostelua 

Forget this place Hyundai North London N11 3DG. Especially salesman by the name of Max. All I was trying to do was a cash deal negotiation for a newish car. After giving him genuine personal reasons for the purchase, this guy just didn't listen to what I was saying and came back with a lie, of a deal his manager had approved, that was same as advertised.... seriously?. Now I can understand why such low ratings for this franchise. So knock them and possibly Hyundai on the head and look for somewhere where can get an honest person and peace of mind. Update to above, Max decided to pass incorrect information about me to his colleague Michael to deal with me. Major cowboy outfit. All this stress, anxiety and hassle, just for me trying to humbly buy a car for my wife.

I purchased Volvo xc60 4 months ago. There was servicing and other paperwork in glovebox on 1st test drive. Salesman read out the service mileages. Upon buyiing the car and having received the keys, i noticed paperwork missing. Transaction manager said theres no paperwork.Salesman said there was paperwork. Transaction manager then said I cant have them cos of data protection etc. Later im told its been sent off to headquarters to have the details removed. 4 months im now told Transaction Manager is no longer working there. They are dishonest and i believe he stredded all the paperwork including MOT certificate. He is evil
As from 22 Nov the new transaction manager has now resolved the issues. Nice man. 👍🏻

I’m currently sat in a Volvo dealership in Chiswick. I arrived at 7.30, they opened at 8am. Told over the phone and by reception that the MOT would take approx 1 hour…… It is now 5 hours since I arrived and still not completed. This is the cars first MOT, 8,000 on the clock. Why do I feel it’s not a money maker for them. I work as a consumer journalist so appreciate customer service. Not today though!

Thursday 23rd October, I purchased a 15 month old plug in hybrid from Endeavour Watford for close to £30000. I drove it home 40 miles and went to the boot to get the 3 pin mode 2 charging cable to charge it but it was missing. I emailed the sales person to be told they may not be standard, so PHEV’s are supplied with no means to charge them? I also noticed a small dent in one of the doors which wasn’t there the previous week when I test drove the vehicle. I took photos of the dent and emailed the dealership to request this to be fixed and to supply the cable. Friday 24th October, I called Harry the sales manager who confirmed the cable was standard and I was told I would be called back, no call was received. Saturday 25th, I contacted them again and was told “we are really busy but I will call you by the end of the day”. Guess what no one called again!. It seems that once this dealership has your money the customer service goes out of the window. So I have my plug in hybrid with no way to charge it at home. Shocking customer service but hopefully they will sort my issues otherwise I will have to take legal advice which is something a customer should never have to consider. Let’s hope a senior manager/director will see my review and will help to get this resolved. UPDATE... The sales person i dealt with was new and the experience was not great at the time. Graham Poulter the sales director and Harry Charalambous the sales manager however have sorted my complaint out and i am once again a Happy customer, thank you to both of them

WARNING: Appalling experience with Endeavour Omoda Watford ⚠️
I purchased an Omoda 9 from Endeavour Car Dealership (Watford) at the end of June, and the experience has been an absolute nightmare from start to finish.

- The car was delivered with the wrong number plate and visible damage, which they promised to repair. It’s now October, and I am still waiting.
- The vehicle was delivered dirty, even though I paid for a professional treatment.
- The car has numerous serious faults that make it unsafe and unreliable:
- Bluetooth constantly disconnects — I have to remove and reconnect my phone every time I get in the car.
- The rear-view mirror no longer dims at night.
- The dashboard flickers and stays in Simple Mode most of the time, showing only the speed — which is completely inaccurate (it displays 70 mph when I’m doing 30 mph). Thankfully the heads-up display still works, otherwise I’d have no idea what speed I’m travelling at. This is dangerous and totally unacceptable for a new car.
- I was told to take the car to another branch because the Watford site no longer had any mechanics — they had “let them all go.”
- I am still waiting for the missing charging lead and car mats which were promised at purchase.
- Harry (manager) doesn’t reply to emails or return calls.
- Emma, who I spoke with today, was extremely rude and dismissive.
- I am now waiting for a callback from Craig, though based on past experience, I won’t hold my breath.
- The staff turnover is constant, and nobody takes responsibility.

To make matters worse — potential buyers should know — you cannot disable the internal sensors, meaning if you have a pet in the car, the alarm will go off constantly. Your only “options” are to leave the keys inside, keep the engine running, or leave a door slightly open — all of which are unsafe and unacceptable.

Overall, I feel completely let down, ignored, and disrespected. The service from Endeavour Omoda Watford has been unprofessional, careless, and dangerous.
@OmodaUK @OmodaGlobal — you need to be aware of how your dealerships are treating your customers.

Update -23 October 2025

Since my initial review, the situation with Endeavour Omoda Watford and Omoda UK has only worsened.
Despite promises of resolution, I’ve received no meaningful support. The dealership offered a goodwill repair—then denied ever making the offer. I’ve had to block the dealership due to repeated failures and stress.
Omoda UK acknowledged the issue but have not provided compensation or closure. I’ve asked whether they consider this matter resolved. If so, I expect a formal response.

So despite Endeavour Omoda Watford's response and my conversation with them, it is very clear that their posted reply was nothing more than an attempt to reduce the impact of my review. Why? Because when I spoke to Saeed, he was Rude, arrogant and lied about what he has promissed.

Here is his email as evidence that he lied when he said he didnt agree to undertake the repairs.

Hi Mr Brickman as discussed please bring your car on Wed 15th October for the speedo to be investigated and bodywork repairs I will fix for you. A loan car will be provided

Saeed Ahmed ​​​​
Transaction Manager
Omoda & Jaecoo Watford
Tel: 020 8057 4111

And as a reminder, when I went to drop the car off, I was told they had no knowledge of the booking.

If you’re considering Omoda, especially via Endeavour Watford, proceed with extreme caution.

Recently purchased a car from Endeavour and my overall experience of the importance they attach to customer service is at best 'poor'. Sales team seemed under constant time pressure due to volume of client appointments/calls, whilst the people in the management office seemed neither interested in helping out despite appearing to not be very busy themselves.

We had an excellent experience with Volvo Maidenhead. Sean looked after us from start to finish and went above and beyond to make sure we found the exact XC40 we were looking for. His dedication and attention to detail really stood out — he never gave up until he found the perfect car for us.

There were also a few thoughtful gestures and extra add-ons to the car that made the whole experience even better. We felt genuinely valued as customers and would highly recommend Volvo Maidenhead, and Sean in particular, to anyone looking for a new Volvo.

Having left two reviews explaining the really shocking customer service provided by Endeavour (1st March and 27th September) and the dangerous state in which they returned the car to me, Endeavour asked me to get in touch with Mark Magnavacca to address this issue. I emailed him on 1st October after Endeavour accepted (on Trustpilot) the incredibly serious nature of this oversight. So far I still haven’t had any response from Mark or Endeavour. Thankfully the car was taken away today at the end of its lease.

delivered on promises. friendly efficient no hard sale

Lauren and Ibraheem were excellent in helping get a job done before the end of the day saving a trip back on another day

I emailed Endeavour 3 times (29/8, 1/9 and 3/9) with a query about a tyre and alloy protection product we bought with our Volvo EX30 and how to arrange repair. No response.

Excellent service all around

The service at Volvo West London was exceptional. Lauren was great front of house - helpful throughout, knowledgeable and great ambassador for you. Amrit did the MOT - efficient. Thank you to you both.

Excellent prompt service, with good communication from Lauren and Amrit at the West London Volvo branch.

We recently purchased a Volvo XC90 from Sean (Maidenhead Volvo) , and I have to say the whole experience was outstanding. From start to finish, Sean kept us fully updated at every stage of the process, whether it was about the paperwork, the visual preparation, or the mechanical checks. His attention to detail was incredible — the car may have been pre-owned, but by the time Sean was done with it, it looked and felt brand new. On the way home, people were literally turning their heads to admire it!

I’ve owned two Audis before, and I always thought their customer service was top-class. After dealing with Sean, I can honestly say Audi’s service was only average 😅.

We truly felt like VIPs throughout the entire process. Sean went above and beyond, and it made buying our Volvo a real pleasure. Highly recommended!

Extraordinary service from Roger! He was extremely helpful and explained everything clearly from start to finish. His professionalism and friendly approach made the whole process so easy. Roger went above and beyond to help us choose the right car and even handled all the paperwork for us. He is a real asset to Volvo West London!!! polite, knowledgeable, and an absolute pleasure to deal with. Truly an incredible person!

Great experience! Roger was extremely helpful, friendly, and professional throughout. The service was smooth and everything delivered as promised. Would definitely recommend!

Awful experience post purchasing at Volvo Letchworth.

Agreed purchase of the XC40 car after test driving. 8 hour round trip with wife 31 weeks pregnant. Sent deposit for car, signed paperwork and agreed delivery date.

Received a phone call 3 days later stating car had been sold to somebody else, but they would help rectify things. Then didn't answer phone calls and didn't return them when chasing for deposit return. Still yet to receive deposit back.

Avoid using the Volvo Letchworth dealership.

Bought Hyndai Santa Fe in February, received wrong car. Was offered order cancellation, which I approved, as I sold my car already due to receiving my Hyundai dream car so had no other choice. Car was missing parcel shelf, had broken parts inside, every time Hyundai fixed the car something new came up, and at the end they managed to damage interior themselves.

For all those issues, Ben, manager or head of business at the time, promised us boot mat, free service and Hyundai experience for my partner. Also he asked my partner not to leave a bad review, as he going to make sure that all goes smoothly and he going to look after us personally. At first we received wrong boot mat, so took weeks to get correct one and all other things, we never heard of it, like any of his promises never existed.

Dominic Andrews is a new hed of business, and he is looking after us. Still can't leave good review as all issues still ongoing. He is trying his best to get my car fixed and everything sorted, but that's all for now.

Terrible service, no communication on status, overpriced for simple fixes. When collecting the car it was parked in behind several vehicles with no-one to help. Last year was worse so won’t be coming back.