Peoples Ford Arvostelua 

Got mobility car through Zafar. Very helpful and made it very easy to understand. Great customer service!

I have used peoples ford prescot service dept for about 5 years.

Recently, they had my car in for a service and spotted some problems. I needed rear brake pads and a rear brake caliper replaced. I booked the car in for the work.

They had my car for three days during which time they never contacted me. It was always me calling them. When the work was completed, they told me that my rear brake discs were replaced free of charge as way of compensation for the work taking so long. Their excuse for taking so long was because one of my nuts had sized on and they had difficulty getting it off At the time, I thought this was great.

When I got home, i noticed that my locking wheel nut was missing. They told me it had to be 'sheered off' sheered off what?, I thought! I also noticed that my glove box had been emptied and everything just thrown back in. The carpet beneath the glovebox had been pulled out and not put back properly. Why they needed to go there in relation to my rear wheels is beyond me! I also noticed that they had disconnected my dash cam!

My trust has now completely gone. I feel I have been lied to. If my nut on the caliper was siezed on then that should have meant a bigger labour charge for me, not free brake discs.

I have no idea what happened to my car over those 3 days, or why they didn't tell me that my locking wheelnut had to be sheered off.

They eventually replaced the locking wheelnut 2 weeks later. That meant me driving 2 weeks praying I never got a flat tyre.

I sent an email of complaint 2 weeks ago which has been ignored.

Never again

I want to appreciate your employee Gintaras Perminas in making it easy for me to buy a new Ford Kuga. He guided me throughout the buying process of our family car, helping me with the paperwork and all the necessary information and updates. When I was unable to honour my appointment with him due to my sickness, he showed sympathy and wished me a speedy recovery. Yesterday, he came to work when he is on his annual leave to make sure that he did the handover of the car to me.
Gin is a great employee to the company and I am convinced that he will become a great future leader.
I am excited that I met an amazing outstanding employee in your organisation.
Mr. Tochukwu Obika

People’s Speke -

At the time of ordering vehicle It was agreed I would be paying a certain figure deposit and fee a month. I was also told I would receive a EV charger that would work with a 240v socket aswell as the standard EV charger so I opted to go with the plug in hybrid model which was pushed to me…also was roughly £5000 more in price. Upon collection of the vehicle the price on the contract had then changed to roughly £30 a month extra. I raised this issue but nothing was done but I decided to go ahead anyway as I was in need of a vehicle. On the day of collection situated in the vehicle ready to drive away i was then told there would be no 240v EV charger supplied. I couldn’t help but feel blindsided. This had been miss sold to me by the salesman who had then left within 4 weeks of work there. After speaking to a different 3/4 people and not having a specific person dealing with my issues. I was promised time and time again they would sort the issue and Leanne would be in contact . It has been one month and still no communication from the team about this which leaves a feeling of frustration and disappointment that I was just sold a pack of lies then forgotten about as the contract was signed. Very very poor customer service.

I purchased a car on the 17th of August from Craig Mclean at the Falkirk branch but didn't collect till the 25th the following Saturday. Just after a week of ownership whilst cleaning the car I noticed the front wheel arch liner wasn't attached correctly and was broken where it attached the bumper. After close inspection it came to my attention the front bumper was also out of align and that the side skirt looked like it had previously been prized off. I continued to dry the car down with my drying towel to find runs in the paint below the door handle and sanding filler marks just along from it. I contacted Craig with my findings and he told me to pop in and show him. I went along to the garage on the 8th of August exactly 2 weeks from collecting. Craig identified the issues and tried to pop the wheel arch back into position ignoring that I said it is actually broken. He told me as I am over the 2 week policy they could not do nothing apart from book it in and pay for it myself as it could have happened when I left the garage. Craig Mclean And Craig Thomson the branch manager kept saying this and asked why are you telling us now you have had the car 3 weeks. The car was paid for on the 17th July but not collected till the 25th and I reported my findings on the 7th then took it along to the garage on the 8th which was exactly 2 weeks so technically withing the 2 week policy they said applied. Craig Thomson the manager said the car is in acceptable selling condition and replied he is not prepared to do anything to put it right. I am currently in talks with the funders to reject the car. Looking at the reviews on here now I wish I had checked beforehand as I most likely I would have stayed clear.

My experience with fords in Speke was outstanding. Zafar on the mobility side was truly brilliant. He took his time and kept me updated throughout. He sat and insured my daughter because I didn’t have a clue how to do it on my phone. Nothing was too much trouble. Lovely lovely guy. He went through everything in the car. My experience was made so much easier because of Zafar cannot thank him enough.

I have left a review on Google as I am not happy with the customer service and sure enough I have received a phone call from a ‘senior manager’ who’s only mission was for me to remove my negative review and not actually do anything to fix the problem.

This company is not ethical, and will not help customers who have justified problems that should be covered under warranty.

I really don’t think I am being unreasonable, I just want my car fixed and my children to be safe in my car without it costing me a fortune in both time and money.

Edit 21/08/26 I have since taken my car to another garage who have advised it does not simply need a new bolt to fix the issue (surprise!). It is also highly likely that the issue was created by People’s ford Falkirk when they carried out the 25000 mile service (which they won’t even consider refunding).

The other issue is that the seatbelts are not retracting in the back seats. I await to hear the outcome of this!

Customer service was outstanding Sharon my sales executive was amazing, she had all the information for any questions I had the whole customer experience was 1st class. From phone calls to emails was so easy, the showroom had a lovely calm feeling with Sharon being very welcoming and made me feel like a valued customer excellent people skills Thank you Sharon. ⭐⭐⭐⭐⭐

I have (had as won’t use again) been a loyal customer of the Prescot location for over 16 years. The treatment I received this week was absolutely shocking and as a result I have stopped my service plan and won’t use these ever again.
I left my car with Ford on 20th July 2026 as the AA followed me to the garage as car was experiencing some problems (overheating and water and antifreeze compartment emptying too quickly). I was told they would look at it on 27th July as full until then and car was left there as not safe to drive around. On the 27th I phoned them
Up three times asking for an update. They were having issues with their phones but not one person rang or emailed me despite been told they would as all using mobile phones. I had a feeling they had ignored/forgotten about my car. I also used the messaging service of which no one replied to on 27th.
I walked down to the garage on the 28th July wanting answers. I looked in the parking lot for my car which was exactly how I left it 8 days ago. When I went inside I was told my car had not been ignored as was in the workshop, I pulled them up on this lie straight away and said I had just seen it in the car park. I was told it was getting looked at today but no apology about not looking at it on Monday.
They rang me later that day to tell me that the Thermostat Housing was leaking and needed replacing and they were going to charge me £705 for this which did include the £160 diagnostic. I knew this was hugely overpriced and asked them to give me a few minutes to decide. I then managed to get this reduced to £643 which was a little decrease but as I felt that I had no choice as couldn’t drive until it was fixed I authorised the repairs. They also said that there may be something wrong with the tensioner but they were going to charge me another £80 just to do a diagnostic which I told them not to do. My instructions were just to replace the thermostat, top up compartments etc and do health check as by now I was losing complete faith in the company. Previous to this it took them three times to fix an engine oil leak so I was starting to doubt the quality of work in the workshop and I think the rip off of the thermostat housing was the final straw.
In addition to this on the Tuesday I also got an email from the message i sent on the Monday saying they had been trying to contact me but it went straight through to answer machine. I actually called them out on this as I don’t believe they were telling the truth as no messages left on my answer phone and they all managed to get through to me on the Tuesday no problem. In my reply to Heather I also mentioned the fact that I was lied to that morning, was being completely overcharged for the car and had no acknowledgement or apology from them that my car was not looked at at all in the Monday which it was when it was booked in.
The area manager did then ring me and he was really helpful and apologetic and did manage to reduce this price for me as compensation.
When I picked my car up on the Wednesday afternoon and brought it home I noticed that the water and antifreeze compartment had been topped up but was just below minimum and oil level was also below minimum. As I was very apprehensive about the tensioner I decided to get a second opinion on this by a mobile mechanic who was highly recommended. He came and said the tensioner seemed fine after having a good look at it and safe to drive.
I am now going to be using this mobile mechanic and other mechanics in the area for all my car needs now my only regret is not doing this sooner. I know you pay slightly more at a dealership and never use to mind this as I always felt the service was excellent (probably starting doubting it in 2022), but this is now not the case.

Absolutely fantastic service and bought an incredible car from them. A gorgeous low mileage Mazda 3 and had the absolute pleasure of being looked after by Adrian. He made sure I fully understood everything and was very informed about every part of the purchase, including showing me the features about the car. I felt like a truly valued customer, and had everything settled and drove away with my new car in 4 days. On top of this, I have 3 years warranty and 2 years of free servicing. Have been an absolute pleasure doing business with them and I am actually looking forward to future interactions throughout my cars life. Thank you so much People's Ford!

My partner purchased a used Volvo (19 plate) from the Livingston branch. It arrived with over £1500 worth of damage (a professional body shop opinion not ours) which the sales manager tried to blame on the transport company. We contacted the transport company who advised they had taken pictures for the car when they collected it because they were so concerned about delivering a car over 500 miles with so much damage on it. Peoples Ford offered £300 to repair the damage!
The car was rejected by my partner and it was collected and a full refund received however it should not have left Scotland in the condition it was it. One lesson is, when a Salesman sends a video and says it's hard to show the car properly because other cars are parked so close, he is not only lazy but incredibly deceptive. From a back street garage maybe but a Ford main dealer! How on earth did they get the Ford Presidents cup?
Having said all this it will make no difference at all as the company does not care - they have not even claimed this profile on Trustpilot

Very great experience in our Edinburgh branch!
We bought our car about 8 months ago and went back in the garage for MOT etc; while there were some issue with the insurance, our customer representative, Fraser, was incredibly attentive and went extra mile to support us and make us comfortable. He truly has given us an outstanding customer service and I'm glad that the service at people ford, not only cares about PEOPLE, but keep taking care of you for the entire journey, not only the sale part! Thanks Fraser!

After rejecting my first car from Peoples due to a faulty wet belt, I paid more to upgrade, only to be sold a dangerous, unroadworthy vehicle. When I brought it back with gear issues, Peoples repeatedly claimed "no fault found." Their constant deflection was exhausting, leaving me in tears in the sales manager's office. Despite this immense stress, I always remained polite and professional.
I escalated this directly to the Directors. In April, a Ford Rapid Response Engineer inspected the car on their ramp, and his official report explicitly stated: "I suspect the gear issues she is having could be the gearbox oil level so as an offer of goodwill we will get this changed." Peoples completely ignored the manufacturer engineer's assessment and refused to do the work. They completely hid behind brief road tests and the excuse of "no fault codes," even though purely mechanical failures don't throw diagnostic codes. Instead of fixing it, they tried to pressure me into signing a "full and final" waiver to legally gag me.
Their dishonesty peaked during a courtesy car dispute. The sales manager explicitly promised a car would be delivered by a specific time, claiming it would be put in writing to the directors which was a lie to get me out of the dealership. When it never arrived, a service advisor confirmed on the phone that the courtesy car had been released to sales for me, but the moment I was passed to the director, she completely changed the narrative and denied the promise entirely. When challenged, her response was disgusting, telling me she "had a life" and her job wasn't just about my complaint. I had a witness present who heard the entire conversation, and their voice is clearly audible on the recorded line. Once I pointed out that their own recorded lines contradicted her, they panicked. Their legal team stepped in, banned me from speaking to staff, and let the car sit on their forecourt for four days without a diagnosis after Ford Roadside recovered it there.
The truth was only uncovered the moment I removed the vehicle from Peoples. The recovery driver immediately noted a massive gearbox oil leak. I took the car to an independent Ford franchise, whose technicians found major faults on a simple road test, proving Peoples' "no fault found" claims were a blatant lie. Their subsequent teardown confirmed the car was completely unroadworthy due to heavily worn and pitted input and output shaft bearings, excessive play in the gear lever assembly from worn plastic bushes, a severely worn clutch assembly, and a completely failed slave cylinder bearing.
Peoples’ master technician and management were professionally negligent, putting my physical safety at risk by failing to investigate the gearbox. Every interaction across the entire team from the workshop floor to the directors was incredibly poor. Fortunately, Ford UK stepped in and ensured I was fully reimbursed for the repair costs. This isn't a mistake; it is a calculated pattern of selling defective cars, brushing customers off, ignoring manufacturer engineers, lying about courtesy arrangements, and hiding behind legal teams when caught out.
Note to Peoples' management and legal team: Every single word of this review is backed by a bulletproof paper trail: the Ford Rapid Response engineer’s report, the independent Ford franchise's workshop invoices detailing the exact bearing failures, and your own recorded customer service lines. Do not attempt to report or remove this review; any attempt to dispute these facts will result in this exact evidence being immediately submitted to the platform's moderation team as proof of truth.

We had superb customer service from Gin when purchasing a BYD, great communication, patient and very professional - thank you, delighted with our new car.

Just purchased a new Ford Puma from Sharron at Peoples Ford Edinburgh the whole process from start to finish was amazing truly a great experience

Great customer service from Cameron Smith (customer contact executive) who's based in the Falkirk customer experience team

I've dealt with Cameron a few times now as recently around my local dealership trying to charge me for an MOT when I had a pack in place and Cameron dealt with this as issues with the local dealership saying I had to pay and also when my local dealership failed to end a service plan as final payment was paid the same day as the service and the dealership failed to close the account to say paid in full so I ended up paying a further payment to which Cameron got this sorted and a refund issued back to me for the overpayment with the local dealership not updating the system

Dealt with Cameron again today as he give great customer service and gets things actioned. emac cancelled my service plan in error instead of the maintenance plan and was assured the cancellation was reversed but checked in with Cameron who confirmed that it was still in cancellation state but he managed to get hold of the team on my behalf to ensure that the policy wasn't cancelled

Cameron is an asset to the company, I've had a number of Fords over the years without issue until my current vehicle but Cameron has restored my faith in Fords as he goes above and beyond to get things sorted

I bought a 70 plate Nissan Qashqai from Peoples Ford in Falkirk in March 14th 2025. I took out an Extended Warranty with the car which was roughly around an additional £400 which covers me for 2 years after their 6 month warranty expired (August 25-Aug 27) The customer service initially was good with George the sales advisor and we had good rapport however after the car was dropped off i noticed the service history wasn’t in the car and i emailed him and he said due to GDPR service histories were not really in cars anymore even though the 2 cars i has had one. I was chasing for this for a while when all i got was a date that the 2025 service had been done but nothing before that. I noticed a few issues with the car, so contacted them and they agreed to fix so i needed a courtesy car which i got until the issues were fixed. However they were not best pleased that is asked for but i had no other way to get there and back home and i had just forked out money for a car with several issues. One of the issues was that the car has been in a crash due to the damage to the inside of the passenger door. This made me really upset because my son sits at that side and i thought that surely would be something the dealership should have told me because the independent garage that i had gone too told me it couldn’t have been missed but when i said to them they said they didn’t know. At this point i was dealing with Craig as George had gone off sick. They had the car for a week or so, so was glad to have it back. One of the issues i reported hadn’t been fixed but i just got on with it because of how much of a Palava it was. Around Feb this year i started noticing i was getting a warning light (parking sensor system fault) on the dashboard so instead of travelling to Falkirk branch, i decided to go to Livingston branch as this is where i lived. They had it for a few hours and then phoned me saying they couldn’t find any issues with the car and i was to come collect it. Nothing had came up with the diagnostic so that was that. That’s what i get for paying an extra £400 for extended warranty. Fast forward to today, i had noticed that i was having issues when starting engine, i found that the car wouldn’t reverse, R would flash on dash and the car wouldn’t move, id need to put the car into park and then switch engine of and on a few times then it would work, started happening with the Drive too. Left car with them this morning. They phoned back at lunch time saying we’ve checked the car and can’t find any issues, when can you come collect your car? AGAIN, at this point I’m losing the will to live. Why have i paid for this extended warranty to be told the exact same thing again. This time I’m told i need to call a Nissan Dealership and book my car in there, ask them to run a report then i will have to pay it and then claim it back through the extended warranty? So me the customer is having to do all this running about? It’s not good enough.also today i got a report saying that i had to act now as my rear brakes and discs needed replaced, i had my car serviced in January and i had got these replaced so i couldn’t work out why this had been reported by them today. I went straight to usual garage i go too and they checked my car and said no they are lying. The discs are not worn at all. Looked like they were just trying to get money out me. I will never ever ever buy a car from Peoples Ford ever again. Issue after issue and poor poor customer service. Also any time you call to speak to anyone at the Livingston branch no one EVER answers the phone. Then when you go into the branch it’s quiet with no customers. Terrible. Previously i bought my last car from Macklin Motors, same took extended warranty and when i had any issues they would take it in give me a courtesy car and deal with Suzuki directly. Then once fixed contact me to collect. None of this you need to contact the manufacturer and do all the work when i already work full time. Once they have your money they aren’t interested. Terrible Customer Service.

Save yourself the drama and stay clear of this incompetent garage! We purchased a vehicle which had a fault on mot history 6 months ago, we were told it just needed a software update and was carried out at the time. We went to collect a week later when the mot was eventually carried out. On arrival there was significant damage including rust to the door which wasn’t shown in the videos, they reduced the price so we took the car to then find out there was only 1 key when it was listed as 2. After driving an hour n half the engine light comes on, fault code had been removed and the oil was congealed. There was never any software update carried out, This was a complete lie, the garage who did the mot confirmed they didn’t do a software update but the fault “disappeared” (deleted) so he passed it. The car wasn’t even fit to drive and it had just been checked by their mechanic that morning! They collected the car 3 days later and refunded our money however they took the car back with a full tank of fuel of our money and refuse to reimburse us. We also did a 4 hour round trip for this. The service and the way we were spoken to by George was disgusting.

The service I have received has been extremely disappointing.

When I attended a scheduled appointment to collect my van, the salesperson I was booked to meet was not there. His manager told me he had gone for lunch, colleagues said he was on a test drive, and after waiting for around 45 minutes the salesperson himself told me he had “popped home.” At no point was there an apology for the delay or the inconvenience caused.

A few weeks later the van flagged a warning light. My local garage plugged the vehicle into their diagnostic system and identified the issue as the DPF filter. I informed your garage of this and booked the van in for a replacement.

As no courtesy vehicles were available, I had to block out an engineer for the entire day to sit with the van while the work was carried out. However, when the van arrived for the appointment, all that was done was to plug the van in and confirm exactly what had already been diagnosed — that the DPF filter needed replacing. The filter was not replaced, meaning the entire day and the engineer’s time were wasted.

When I raised this with the manager and asked for the van to be booked back in for the replacement, there was again no apology — just a brief one-line email asking someone else to deal with it.

There appears to be very little respect for customers’ time. In this case, a simple acknowledgement and apology would have gone a long way toward improving the experience.

I currently operate a fleet of Transit vans and had planned to acquire at least two or three more this year. Based on this experience, however, I will not be returning.

I visited peoples in Bootle to have a service done on my van. I was quoted one price./then when I went to pick the van up the price changed I complained to the service receptionist she said they would put the difference back on my card that was in December. I am still waiting for the refund not good.