Unbelievably lovely people work at Citygate Ruislip, particularly Chase. I actually pranged my car, parking up for my MOT at Citygate. Total idiot, I know. But the staff could not have been more... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Umer was attentive and listened carefully to what we wanted. Umer was informative, conscientious, and always kept us informed of the options available to us. We never felt pressured. We came in to... Näytä lisää
Another great experience at the St Albans branch when I took my car in for a service. A few small things that were annoying me also mentioned and fixed no questions asked. Car is still under warranty.... Näytä lisää
Although it is some distance away we would not choose to get our car serviced anywhere other than Citygate at Little Chalfont . This is due to the care, professionalism and attention to fine detail sh... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are a leading automotive retailer with 13 locations across London, Buckinghamshire, Hertfordshire, Berkshire and Middlesex. We sell and service Volkswagen, Volkswagen Commercial Vehicles, ŠKODA, SEAT, Kia and CUPRA vehicles and offer fleet, Motability and car and van rental services. We are committed to excellence in everything we do.
Yhteystiedot
Yhdistynyt kuningaskunta
- customerloyaltyteam@citygate.co.uk
- www.citygate.co.uk
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My car was booked in for a sit and wait…
My car was booked in for a sit and wait service, really friendly staff on arrival and car was in and out within a couple of hours. Very impressed and thank you.
I purchased my car here
I purchased my car here, having it serviced here, all in a trouble free experience. Well done City Gate.
Service was prompt and excellent
Very friendly staff and extremely…
Very friendly staff and extremely helpful and explained everything with what was going on and the processes
Natasha and Tom were so helpful
Good advice with no pressure
Good advice with no pressure
Unbelievably lovely people work at…
Unbelievably lovely people work at Citygate Ruislip, particularly Chase.
I actually pranged my car, parking up for my MOT at Citygate. Total idiot, I know. But the staff could not have been more considerate or understanding. Chase (and Scott) took their time with me, got me a coffee etc. The car needed to be repaired, and I booked it for the MOT I had missed. Again, immaculate service. And to top it all off, Chase presented me with a bottle of wine, because of the trauma I had suffered!
Great people and a great service. Chase, particularly, should be highly commended.
Efficient and professional
Zaraar was great at keeping me informed at which stage my car was at: service/mot/software update.
Very helpful and professional. Best Citygate location in my opinion.
Excellent service by Jevonte 👍
We are very pleased with our new…
We are very pleased with our new vehicle and the service we received from Fergus.
The drop off for a simple MOT took 25…
The drop off for a simple MOT took 25 minutes to hand over a key. Collection was also a huge delay. I would have expected a cheery "sorry for keeping you waiting" but no, just took the keys and asked if I was waiting for the car. Also had to pay by bank transfer which precluded being able to use a credit card.
Car was taken in for MOT
Car was taken in for MOT. Everything was handled efficiently and on time.
No pressure
Umer was attentive and listened carefully to what we wanted. Umer was informative, conscientious, and always kept us informed of the options available to us.
We never felt pressured.
We came in to ‘look’ at the VW range and…happily decided to buy a new Polo on that first visit.
We highly recommend Umer for excellent service.
Great experience at St Albans branch
Another great experience at the St Albans branch when I took my car in for a service. A few small things that were annoying me also mentioned and fixed no questions asked. Car is still under warranty. Josh always fantastic from day one, makes everything so easy and means I’ll continue to use this branch so thank you.
Excellent sales team
Excellent sales team, that was fully supported by an excellent manager who not only made the team more confident, but also made me feel confident in the choice I made.
We have been customers of Citygate…
We have been customers of Citygate Ruislip for many years, and the service department has always been consistently helpful and professional.
A special mention to Claire Hurst, along with Amin and Ulmit, who always go above and beyond. Their professionalism and friendliness really stand out.
During my recent MOT and service, everything was handled seamlessly. Claire was there promptly at 7:30am to receive us, and the entire process was smooth from start to finish. I especially appreciated the video update they provide during the service and MOT—it’s a great touch that adds transparency.
Claire is absolutely lovely, and the thoughtful gesture of a bottle of wine was a wonderful surprise.
Thank you, Citygate Ruislip—highly recommended!
A seamless experience
A seamless experience. Niik took time to let me properly test drive, provided all the information needed, and kept me fully informed as the order progressed through to delivery.
A big contrast compared to visits to other dealerships.
CUPRA Formentor
Had the pleasure of dealing with Amy at CUPRA Slough who from our very first interaction went above and beyond to make sure I got what was right for me. Couldn’t recommend enough! Will definitely be going back when I look to change Vehicle.
Very good service
A much better experience than last time when I found the staff arrogant and disinterested and they didn't call me to say the car was ready when I was waiting at home.
This time all the staff were personable and helpful the minute I arrived. Someone helped me find some coffee cups and milk and the toilets. I was directed to the business area which was spotless and a lovely environment to work in while I waited. I was kept informed on the work by Raj and payment was seamless.
Excellent customer service
We initially took our vehicle in for a service but there was also a recall which required extra work. However the part needed was on a back order and so would take longer than first expected to fix. Neli was excellent with explaining the process to us and also sharing regular updates on the progress of the work. Her customer service has been outstanding throughout. I cannot fault the service we have received. Excellent.
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