Great shop and exceptional help from Adina when Royal Mail lost our parcel first time round. She dealt with it so well, quickly contacting them and establishing it had not been delivered correctly and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This company has the best customer service I have experienced in years! I had a problem with a light which had been damaged in delivery. It was easy to contact their customer service and there was... Näytä lisää
Yritys on vastannut
Superb products and amazing customer service Ordered some Soho Lighting face plates and some pendant lights. One shade was slightly dented so I emailed them and within the hour I had a response and n... Näytä lisää
Yritys on vastannut
Elesi always provide high quality products. This is the third batch of lights we’ve purchased, never had an issue with the product. The only thing that could be better is more documentation on the lig... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valaisinliike
- ja myös
- Remonttitarvikeliike
- Sähkölaitteet
- Valaisintoimittaja
- Valaisintukku
- Valaisinvalmistaja
Tietoja yrityksestä Elesi
Yrityksen kirjoittama
Our vision is to bring beautiful, safe and efficient lighting and electrical products to UK homes. We ensure that all of our products are efficient (low energy consumption) and safe, conforming to all essential legislative certification and testing requirements.
Our purpose is to find and work with high quality niche electrical and lighting manufacturers who are dedicated to producing products which are:
Visually Appealing
Safe & Reliable
Manufactured with an Ethical and Environmental Conscience
High Performing & Efficient
You can be assured that all of the products you buy through Elesi are responsibly sourced, tested and certified and because we are so confident in the products we retail, they come with longer than average guarantees and at very competitive prices for the quality of product on offer.
We always try to provide in-depth and useful product information on all our ranges, however, if you can’t find what you need please contact our knowledgeable customer service team who are always happy to help.
Elesi Lighting
Yrityksen kirjoittama
Free UK delivery on orders over £25!
10% off first order when you join our mailing list!
Up to 15 year guarantee on our products!
Yhteystiedot
Unit 3C Latham Park, St Blazey Road, PL24 2HY, Par, Yhdistynyt kuningaskunta
- 01752 279954
- info@elesi.com
- www.elesi.com
4,7
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service from Michelle
Great customer service from Michelle. BUT ITS ALL DOWNHILL AFTER THIS
GO ELSEWHERE
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Elesi
First reply 25/09/2025
Good afternoon,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We're delighted to hear to hear that you received great customer service from Michelle - your feedback is greatly appreciated and will certainly be passed on to her. It's also fantastic to know that your query was dealt with swiftly and that your order arrived the very next day, as expected.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Second reply to review changed 18/12/2025
Good afternoon,
Thank you for taking the time to update your review. We’re genuinely sorry to hear that you’ve been left feeling disappointed, as this is not the experience we aim to provide.
When you contacted us regarding the dimmer switch behaviour, our technical team investigated the issue in detail. Based on the symptoms described and after discussion with our technicians, it appeared that the issue may be related to the wiring configuration rather than a product fault. We offered several ways to help resolve this, including step-by-step troubleshooting, reviewing wiring images, speaking directly with your electrician, or arranging a FaceTime call — however, we were not taken up on these options.
Despite the switch having been installed, we still arranged a prepaid return so it could be tested by our technical team. As requested, the returned items were credited to your account, and this credit remains available should you wish to order alternative products.
We’re disappointed that this situation has led to such frustration, particularly as we worked to offer support, testing, and a credit in good faith.
If you would like to discuss this further or need assistance selecting alternative products, our customer service team would still be happy to help.
Kind regards,
Elesi
Easy to order
Easy to order, kept up to date via email, tracking on parcel.
Goods as expected text.
12. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Lynne,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It's really good to have this kind of feedback, knowing that the ordering process was straightforward and you are happy with the quality of our products and service received.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Great service and product delivered…
Great service and product delivered very quickly
12. syyskuuta 2025
Vastaus yritykseltä Elesi
Good afternoon,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Don’t use Evri to deliver in Penshurst
Evri has never yet delivered a parcel to my front door or covered porch. Every delivery has been delivered to the other side of the building, outside a community door and garden, where there is no cover. This is despite downloading their App and pinpointing my front door. All other delivery companies deliver to my door. Evri is well known in our area as most people have the same problem.
8. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Leoard,
Thank you for getting in touch and sharing your experience. We’re very sorry to hear about the issues you’ve had with Evri deliveries in your area.
Please be assured that we do not use Evri as our courier service, so your order with us was not despatched through them.
If you have any further concerns about delivery, please don’t hesitate to reach out and we’ll be happy to help.
Kind regards
Elesi Lighting
The lights are nice quality and look…
The lights are nice quality and look fantastic well placed out quickly. They arrived and how they were packed.
22. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Kevin,
Thank you so much for this kind review! We are really grateful that you took the time to write this and we're so pleased that you're happy with our products, their packaging as well as the delivery service.
We look forward to working with you again.
All the best from the team at Elesi
Vastaus yritykseltä Elesi
Hi Barry,
Thank you so much for this kind review! We are really grateful that you took the time to write this and we're so pleased that you're happy with our products and service.
Best regards from all at Elesi
Vastaus yritykseltä Elesi
Hi Peter,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our products and our service!
Best wishes from all at Elesi
Placed an order
Placed an order, received it quicker the I expected and got exactly what I was looking for!
2. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Steve,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products and our service.
All the best from the team at Elesi
Service was great
18. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Mr Akerele,
Thank you so much for taking the time to leave this review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
Great alround!
Great website, fantastic products and good customer service. Will definitely be ordering again.
1. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi James and Verity,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our website, products, and customer service. We look forward to your next order!
Kind regards
Elesi Lighting
Very prompt in sending items
Very prompt in sending items. Good website, easily accessible.
Also good with returns, got refund within a week.
14. elokuuta 2025
Vastaus yritykseltä Elesi
Hi,
Thank you for your kind feedback! We’re delighted to hear you found our website easy to use and that your order and return were handled promptly. It’s great to know everything went smoothly, and we really appreciate your support.
Kind regards
Elesi Lighting
Great products, poor after sales
Great products, quick delivery but we were notified on checkout that one of our items (light switch) was made to order and would result in delayed dispatch of everything. Not a problem so I was a little surprised when order arrived ahead of time. Was more surprised that said switch was actually a collection of component parts with limited instructions on how to assemble. At over £90 for a light switch I’d expect it to arrive ready to install. I’ve deducted another star because I never got a reply when I messaged in for help.
27. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Liz,
Thank you so much for your review and for your kind words about our products and delivery service. We’re really pleased your order arrived ahead of schedule.
With regards to the smart dimming switch, these are supplied as component parts because the Zigbee module is designed to sit behind the toggle module. This modular format makes installation much easier, as an electrician would need to separate the components in order to fit them correctly. We appreciate that this may not have been obvious at first glance, and we’ll look at how we can make this clearer in our instructions.
We’re also sorry for any confusion around your support request. Our team did respond to your contact form at the time, but didn't receive a response. We always want to make sure our customers feel supported, and would have been happy to explain further.
Thank you again for taking the time to let us know about your experience and if there is anything else that we can help you with in the future, please let us know.
Kind regards
Elesi Lighting
Nice high CRI bulbs at a good price
Nice high CRI bulbs at a good price, prompt delivery. Good daylight colour with no blue cast.
27. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Paul,
Thank you for your review! We’re delighted to hear you’re happy with the bulbs and that the colour quality and delivery met your expectations. High CRI lighting makes such a difference, and it’s great to know you’re enjoying the natural daylight tone.
We really appreciate your feedback and support!
Kind regards
Elesi Lighting
Brilliant service from an efficient company
Brilliant service from ordering to delivery. Great products. Highly recommended company. Love it when a company is efficient.
26. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Gerard,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and service. Efficiency is something we really value, so it’s wonderful to know that came through in your experience.
We appreciate your recommendation and look forward to serving you again!
Kind regards
Elesi Lighting
Very pleased many thanks
12. elokuuta 2025
Vastaus yritykseltä Elesi
Hi David,
Thank you for you for taking the time to leave us this review, we are pleased you are happy with your purchase.
Kind regards
Elesi Lighting
Nice website, good deals and quick delivery
Nice website, good deals and quick delivery
Highly recommend
26. elokuuta 2025
Vastaus yritykseltä Elesi
Good afternoon,
Thank you for your kind words and recommendation. We’re delighted you’re happy with the website, the offers, and the speedy delivery!
Kind regards
Elesi Lighting
Customer Service excellent, product not so
Aftersales customer service is excellent,
However, unfortunately let down on the quality of the product - given the prices paid for the items I would not have expected to live with the defects.
Replacements were sent out swiftly,
there seems to be a manufacturing issue with the chrome surrounds because the replacements also had blemishes on them albeit minor
The items with minor blemishes I have had to accept - so definitely not worth the price I paid for them
2 stars given for excellent service only
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Elesi
Hi Mushi,
Thank you for your honest feedback. We’re very sorry to hear about the quality issues you experienced with the chrome surrounds.
While we’re pleased our Customer Service team could support you quickly, we completely understand your disappointment with the product itself, especially given your expectations at this price point.
Your comments have been passed on to our production team so we can review the manufacturing process and work on improving this going forward. We truly value your feedback as it helps us to do better.
Thank you again for acknowledging the service you received, and we apologise that the product did not meet the standard you expected.
Kind regards
Elesi Lighting
Vastaus yritykseltä Elesi
Good afternoon,
Thank you for your feedback, we’re really pleased to hear you’re happy with the quality and value.
Kind regards
Elesi Lighting
Very happy with my shaver's socket
Very happy with my shaver's socket. Excellent quality, reasonably priced. Fast dispatch of my order. Happy customer.
25. elokuuta 2025
Vastaus yritykseltä Elesi
Hi Kyri,
Thanks for your review, we’re glad to hear you’re happy with the quality, price, and quick delivery. We really appreciate your feedback.
Kind regards
Elesi Lighting
Great customer service
Great customer service; dealt with my queries rapidly and also replaced a product with no fuss
5. elokuuta 2025
Vastaus yritykseltä Elesi
Good morning,
We're delighted to hear that our team was able to resolve your queries quickly and replace your product without any hassle. We really appreciate your feedback!
If there is anything else that we can assist you with in the future, please do not hesitate to let us know.
Kind regards
Elesi Lighting
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