Great shop and exceptional help from Adina when Royal Mail lost our parcel first time round. She dealt with it so well, quickly contacting them and establishing it had not been delivered correctly and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This company has the best customer service I have experienced in years! I had a problem with a light which had been damaged in delivery. It was easy to contact their customer service and there was... Näytä lisää
Yritys on vastannut
Superb products and amazing customer service Ordered some Soho Lighting face plates and some pendant lights. One shade was slightly dented so I emailed them and within the hour I had a response and n... Näytä lisää
Yritys on vastannut
Elesi always provide high quality products. This is the third batch of lights we’ve purchased, never had an issue with the product. The only thing that could be better is more documentation on the lig... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valaisinliike
- ja myös
- Remonttitarvikeliike
- Sähkölaitteet
- Valaisintoimittaja
- Valaisintukku
- Valaisinvalmistaja
Tietoja yrityksestä Elesi
Yrityksen kirjoittama
Our vision is to bring beautiful, safe and efficient lighting and electrical products to UK homes. We ensure that all of our products are efficient (low energy consumption) and safe, conforming to all essential legislative certification and testing requirements.
Our purpose is to find and work with high quality niche electrical and lighting manufacturers who are dedicated to producing products which are:
Visually Appealing
Safe & Reliable
Manufactured with an Ethical and Environmental Conscience
High Performing & Efficient
You can be assured that all of the products you buy through Elesi are responsibly sourced, tested and certified and because we are so confident in the products we retail, they come with longer than average guarantees and at very competitive prices for the quality of product on offer.
We always try to provide in-depth and useful product information on all our ranges, however, if you can’t find what you need please contact our knowledgeable customer service team who are always happy to help.
Elesi Lighting
Yrityksen kirjoittama
Free UK delivery on orders over £25!
10% off first order when you join our mailing list!
Up to 15 year guarantee on our products!
Yhteystiedot
Unit 3C Latham Park, St Blazey Road, PL24 2HY, Par, Yhdistynyt kuningaskunta
- 01752 279954
- info@elesi.com
- www.elesi.com
4,7
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Elesi
Hi James,
Thank you so much for taking the time to leave this glowing review. We're delighted to hear how pleased you are with the products.
Thank you for choosing us, we look forward to seeing you again soon!
Kind regards
Elesi
PRODUCT & PROBLEMS
The product:
Soho Lighting's paintable switches and sockets I am really pleased with.
The customer facing personnel were very helpful.
These are the positive elements that prevent this review being so negative.
1. The wait time applied for free delivery although I had spent hundreds of pounds on two previous purchase and this third purchased pushed the spend to over £1K.
2. The lack of information to say when the delivery would eventually take place.
The final positive was the action taken to make the delivery a Saturday delivery priority due to problems the delivery agent experienced - no details of this but pleased to receive the items.
9. lokakuuta 2025
Vastaus yritykseltä Elesi
Hi John,
Thank you very much for your feedback, we truly appreciate your kind words about our paintable switches and sockets, as well as our customer service team.
We’re very sorry for the delay you experienced with your order. We completely understand how frustrating delivery delays can be, especially after making multiple purchases with us, and we sincerely appreciate your patience and continued support.
Your feedback helps us improve both our communication and our customer experience.
If there is anything else that we can help you with in the future, please do let us know.
Thanks
Elesi Lighting
Vastaus yritykseltä Elesi
Hi Alan,
Thank you for your kind feedback.
Please do let us know if we can help you in the future.
Kind regards
Elesi Lighting
Great service, lovely items!
The staff ant Elesi were very attentive and helpful after a mix up with the delivery address and delivery company errors. Adina worked tirelessly to track the parcel and get my order delivered. It was a large order of Vintage brass switches and sockets, all very beautiful and well made. I am very happy with the items and the service!
22. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Maria,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our products and our service!
Best wishes from all at Elesi
Unbelievable customer service
Unbelievable customer service, helped me out when I was renovating my kitchen and DPD failed to deliver to the correct address.
8. lokakuuta 2025
Vastaus yritykseltä Elesi
Hi Mark,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
Vastaus yritykseltä Elesi
Hi,
That’s wonderful to hear, thank you! We’re so glad you’re happy with your order and the service you received.
Kind regards
Elesi Lighting
Vastaus yritykseltä Elesi
Hi Andy,
Thank you so much for your kind feedback! We’re really pleased to hear you found our website easy to use and were happy with the delivery. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Elesi Lighting
excellent quality and fast delivery
3. lokakuuta 2025
Vastaus yritykseltä Elesi
Hi Michael,
Thank you so much for taking the time to leave this lovely review! We're are delighted to hear how pleased you are with the quality on the products, as well as the delivery service.
Thank you for choosing us and we look forward to seeing you again soon!
All the best from the team at Elesi
Vastaus yritykseltä Elesi
Hi ,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products and our service.
All the best from the team at Elesi
Very fast delivery
Very fast delivery, items well packaged and good communication from Carl, who dealt with my various mistakes in ordering with patience and helpfulness. The products are great too (white metal plate 'Soho' range of switches and sockets)
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Elesi
HI Matthew
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We're delighted to hear that you received great communication from Carl - your feedback is greatly appreciated and will certainly be passed on to him.
It's also fantastic to know that your query was dealt with swiftly and that your order arrived the very next day, as expected.
Thank you for choosing to use us and we look forward to seeing you again soon!
Best wishes from all at Elesi
Great customer service
Very helpful and knowledgeable customer service team who were able to easily answer my questions.
Great to have next day delivery as standard on orders over a certain value.
26. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Alan,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
Excellent company
Disappointing experience considering the premium price. Chose 26 replacement sockets and switches in brushed chrome finish. Order was not dispatched next day as per indicated. A phone call chase rectified this and was then dispatched with an apology. Part missing from one switch so another phone call. Assured one to be ordered and sent 1st class. Week later had not arrived. Another phone call which confirmed no notes for this and was not sent. Was sent out with an apology which was received a day later. Installer fitted all remaining 26 units. Many have micro scratches on them which is noticeable under electric light in the evening so not met expectations of quality. I can’t really be bothered to go through returns/exchange process and will live with. Overall somewhat disappointed.
Update: 30/10/25. Credit where credit is due. I have updated review to 5*. The reason is that I received an immediate response and keenness to put right. There were no excuses just a commitment to change the negative experience and ensure quality of finish fully addressed. As a result I received above and beyond communication and a full replacement of all affected units. I had continuous contact from very friendly and professional customer service team especially from Adina and Tamy. Very impressive commitment to customer service and aftercare. I would say buy with extreme confidence from Elesi/Soho. Wish all companies were as attentive and customer focused. Many thanks!
11. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Glen,
Thank you for sharing your feedback, and we’re very sorry to hear about the issues you experienced with your order. This is certainly not the standard we aim to deliver, especially considering the premium nature of the products.
Thank you very much for taking the time to update your review and share your experience. We're truly sorry for the inconvenience you initially encountered and greatly appreciate your patience throughout the process. It's wonderful to know hear that our customer service team, especially Adina and Tammy, were able to to assist and ensure everything was resolved to your satisfaction.
We genuinely appreciate your feedback — it’s always rewarding to know our commitment to quality and customer care has made a positive difference. Thank you again for your understanding and for giving us the opportunity to put things right.
We’re delighted that you would recommend us with confidence, and we look forward to working with you again in the future.
Kind regards
Elesi Lighting
First time I have used this company and…
First time I have used this company and would definitely recommend them . The quality and service was excellent.
25. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Tracy,
Thank you so much for your very kind review and we are so pleased to hear that you would recommend us.
Thank you again for choosing us, we look forward to working with you again in the future.
Best regards from all at Elesi
Very good quality products
Very good quality products, good images and tech spec on the product.
10. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi David,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products.
All the best from the team at Elesi
Vastaus yritykseltä Elesi
Hi Sally,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products.
All the best from the team at Elesi
Vastaus yritykseltä Elesi
Hi Lucy,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service and the quality of our products.
Thank you again for choosing us, we look forward to working with you again in the future.
Kind regards,
Elesi
Vastaus yritykseltä Elesi
Hi Julia,
Thank you so much for taking the time to write this lovely review. We're please to hear you were satisfied with our service. We always aim to provide timely and efficient communication and it's great to know this met your expectations.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Best regards from all at Elesi
Very good quality of the product and…
Very good quality of the product and quick delivery,thanks
17. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Michal,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work, as well as our products.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Great product & delivery
17. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products and our service.
All the best from the team at Elesi
Very polite and helpful.
15. syyskuuta 2025
Vastaus yritykseltä Elesi
Hi Margaret,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
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