Elephant Arvostelua 

Proof of No Claims Certficate Issue
My Proof of No Claims Certficate was sent to me after not renewing my insurance.
I had one named driver who had a claim on his insurance for an accident in his own car that I had to declare when he was added to my insurance as a named driver.
This claim has been added to my Proof of No Claims Certficate as an claim aganist my car even though I have never claimed since my car was insured in 2010 with Elephant Insurance.
My new insurer want to increase my premium by over £500.00 for this claim even though it has never happened and have informed me that if this is removed from my Proof of No Claims Certficate the increase will be cancelled.
I have contacted Admiral/Elephant Insurance several times regarding this issue and have asked me to prove that this claim was not on my insurance and for my car even though they hold this type of information.
The sheer level of incompentance is staggering and I am still trying to get this resolved.
This is what happens when companies use low cost centres abroad and do not provide the proper training.

Been waiting for recovery for 16 hours now. I don’t know where I am. I’m cold. I’m tired. I’m now supposed to be at work 3hrs away. I’ve done just over six hours of phone calls. I’ve been ping-ponged back and forth between so many 3rd, 4th, 5th parties I don’t know who I’ve been talking to. People were supposed to ring me back or email me or whatever and I’ve not received them… So far; I can only be recovered to one place within the 10mile radius and they can’t see me for two weeks and I can only get car hire for 3 days, and I can’t do any of that until I’m recovered… Which I’m still waiting for.

Total rip off took a quote and they where triple the price of other quotes I got absolutely rip off company do not use

I've actually found the customer service guys lovely, but they are taking forever to process a really simple claim and rendering me car-less.

0 Star recommendation
You never know how good an insurance company is until you make a claim, which is pretty infrequent right?

Well, I’ve tried making a claim through Elephant / Admiral against a 3rd party and it’s been painful to say the least!

Hours of phone calls and yet no action taken. Passed from team to team (once you can speak to a person. Usual route is robot > someone in India > someone else in India> someone in wales > someone else in wales > maybe the right team > nope another team > sorry they are busy.

We’ve a claim open. A complaint open. An information request open.

Poor systems. Don’t bother using these guys.

They are trying to charge me £200 for a mistake they made. Claiming I inputted the wrong date that I bought my car - apparently I put I was 11 years old when I bought it! I even showed them proof that I put the correct date, but all they respond with is “We’re sorry you’re unhappy, call us to cancel and pay £60.” Absolute Scam of a company

Want to recommend Joshua Kloet for outstanding customer service.
Went above and beyond to help me and kept me updated in the process.
Not one for recommending insurance but this time , for me , i felt a well deserved review!

Absolutely scammers! 1.5 years after opening a claim this insurer still haven't fix my car and the vehicle is left on the street non driveable! The car was vandalised and police report were sent to this insurer 18 months ago! DO NOT INSURE YOUR CAR WITH THEM EVER !

A third party using Elephant drove clean into the back of my car writing it off. The team at Elephant are being ridiculous with processing the claim. It's been 4 months now and they still haven't contacted my insurance (Which is actually Admiral funnily enough). Not good enough and I will seriously reconsider using Admiral itself in the future if this is how it's group handles what is essentially an internal matter.

Terrible Insurance provider.

I urge you to spend the extra money on a different insurance company. The customer service team are rude and unhelpful and even if Elephant make a mistake, you will not get an apology or any compensation.

Take your business elsewhere.

Avoid this company at all costs.

THEY WILL DO ANYTHING TO NOT PAY COMPENSATION I DO NOT RECOMMEND !!! I DO NOT RECOMMEND !!! I DO NOT RECOMMEND !!!

Great customer service
I don’t currently have a policy with elephant but I have recently been a victim of identity fraud and I have had multiple car insurance policies taken out in my name throughout multiple companies. So far elephant has been the only company that has resolved this matter quickly!

With regards to policy number P68131419 I submitted a complaint reference 2000436222. Could you please advise?

I have attempted via phone with a view to update being presented on several occasions and via the complaints section - I am yet to receive any update.

This has been enduring for well over a year so any feedback which would help bring this matter to a close would be much appreciated.

App never works,maintenance now for 36 hours

Total lack of communication between departments, it seems not one of them communicate to another.
Passed around, looking for an answer.
Promised several call backs, never had one.
Only out to steal your money.
DO NOT USE THIS COMPANY.

Claims department love to hang up on you mid sentence

Today I bought policy. Ash who helped me alot she was very kind and pationt I do appreciate for her help.

This company should get 0 stars. They do not look after their customers. I had a car accident and they didn’t even inform me that my car was written off. They then offered me half the value. They don’t listen or care about their customers. They are happy to take your money at a high rate but do not deliver what they say, no customer care and no support. I am taking them to the financial ombudsman as they tried pushing for a 50/50 and because I refused they put me at fault when it was a clear case that the other party was at fault. They have caused me so much stress emotionally and financially. I asked them to obtain CCTV and they said it’s too costly. 😡

They make it incredibly difficult to cancel/disable autorenew - there should be regulatory rules against this practice! They insist that you call them, spend over half an hour trying to convince you to stay, then say they have to transfer you to another department .. and so on! This is what mobile phone companies used to be like - can't believe the insurance sector is not better regulated than this!

The multi vehicle renewal quote went up almost 65%. No way I will renew with Elephant Insurance.

I strongly suggest no-one ever sign up with these guys my partner's insurance went up from £130 to £230 with no claims the previous year.We expected it to go up due to inflation but this was ridiculous.Customer service is unhelpful and unreliable probably one of the worst customer service experiences I've had in a while. If I could give it a 0 star I definitely would