If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Näytä lisää
Yritys on vastannut
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Näytä lisää
Yritys on vastannut
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Yhteystiedot
P.O. Box 13294, South City DSU, Cork., FCK7528, Irlanti
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,6
Keskitasoinen
495 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service by the online chat.
I got answer to what I needed to know very quickly by staff member Niamh. Great service. Thank you.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi There,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Very helpful!!
Niamh was very helpful throughout the chat and made sure I got a clear and helpful answer to any question I had!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Eabha,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with her.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Great service
I paid a toll for my vehicle in shop I didn't realize that time that they entered wrong registration number and I thought I cleared my payment after few days I got penalties it's made me frustrated and I called to eflow agent is very nice and she solved my problem in minutes and gave me advice for the best way to pay. Thank you so much
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Srikar,
Thank you so much for your lovely feedback!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with a very helpful and very…
Dealt with a very helpful and very efficient girl called Niamh! If only all chat queries to service providers were that easy! She made the whole thing stress free!!! Well done, often the difference between having a good day or a bad day!!! 🙏🏼👌🏼
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Paul,
Thank you so much for your lovely feedback!
We’re really happy to hear that Niamh was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
A Senior technical issue from m50user.
I am an m50 user and was locked out of my account. Despite numerous attempts and lots of frustration over 2 days, i could not reset password. I am
not great at It technology. Finally this evening i made a call for help from eflow and was dealt with by Romil in Cork, who was so patient and who stayed with me on the phone and expertly guided me through each technical steps, I had no knowledge of. He didnt lose patience and was remarkable in sticking with the issue which took up
alot of time. I am now back linked to my eflow account Romil is a credit to eflow. Thanks for a great service.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Betty,
Thank you so much for your lovely feedback!
We’re really happy to hear that Romil was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
eFlow is one of the biggest scams
eFlow is one of the biggest scams on the road, just dieing to send you penalties for unsuspecting people. Very easy to pay fine but impossible to check if you were on the bit of road or not. Anyone working for them should be ashamed of themselves.
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Alan,
Thank you for sharing your feedback.
We're really sorry to hear that this was your experience, and we understand how frustrating unexpected penalties can feel.
There are a number of reasons why a penalty may be issued, and the most common one is when a journey is not paid within the required timeframe.
The toll point is located between Junction 6 and Junction 7 on the M50, and drivers can plan their journeys in advance, pay online, at any Payzone outlet, or over the phone on 0818 50 10 50. Registering for an account is the easiest way to avoid penalties, as payments are taken automatically each month.
You can also check your balance online at any time.
This can be done by entering your vehicle registration and the date of travel, or by logging in if you already have an account. If anything seems unclear, our team is always here to help.
If you believe a penalty was issued in error, we will gladly investigate it. We can’t do this through Trustpilot as it’s a public platform, but you can contact us directly through this link and we’ll look into it for you: www.eflow.ie/contact-us.
The people working at eFlow are here to help, guide and support customers every day. We work hard to resolve issues, explain the system and prevent penalties wherever possible.
For more information, you can also visit our website and check our FAQ section, which covers many common questions and helpful tips.
We appreciate you taking the time to share your concerns.
Thanks,
Marta
eFlow Customer Service
Javed was absolutely brilliant
Javed was absolutely brilliant. So helpful and very polite. He deserves a pay rise 🙌❤️
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Aisling,
Thank you so much for your lovely feedback!
We’re really happy to hear that Javed was so helpful and polite — we’ll be sure to share your kind words with him.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Very good cusotmer experience
Niamh was very helpful & sorted out any u=issues quickly.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Michael,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Received a penalty that wasnt my car
Received a penalty that wasnt my car
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Megan,
Thank you for getting in touch.
We're really sorry to hear about your experience and how frustrating this must have been for you. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Problems with eFlow
I spoke with Niamh from eFlow about a recurring notification from eFlow regarding fees. There response was speedy, courteous and she sorted out my problem in record time. Couldn't have been more helpful.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi John,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
a very helpful operative and very polite
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Stephen,
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Hopefully the company blows up
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Alex,
Thank you for getting in touch.
We’re really sorry to hear you feel this way. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to discuss your concerns in more detail. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
Dealt with Niamh and she was extremely…
Dealt with Niamh and she was extremely helpful and sorted my issue within a matter of minutes.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Frank,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marc
eFlow Customer Service
😡😡👎👎 I recently received an email from…
😡😡👎👎 I recently received an email from Eflow with a bill that seemed higher than usual. When I checked my account I realised I was getting charged for a car which I added to my account which I got a loan of from my brother in law. I was only driving it for a couple of weeks and thought that I would be only charged for it when I drove it as there is cameras taking photos of whoever is driving the vehicle. I came to realise that I am responsible for whoever drives the car which I feel is terrible treatment. I was getting charged for driving this car when I was away on holidays which is a joke, these are a bunch of con artists suiting themselves whenever it suits them. I asked them to check the photos of whoever is driving the car and they said basically they don’t care that I was responsible because I added the car to my account. When you add a vehicle to your account there is no notice or message asking you how long you want to add this car to your account. I’m positive that this has happened to thousands of people, imagine the money these scam artists are making of all those people. I’m leaving these scammers and advise everyone to be aware because they are useless shower of !!!!!
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Thomas,
Thank you for taking the time to leave a review. I fully understand where you are coming from. We aim to provide efficient customer service with all queries, I fully understand how disappointing this may have been for you.
If you could please contact us directly though the "Help and Support" section of the website then click "Contact Us" a member of the team will be happy to look into this further for you. As this is a public page we will not be able to discuss personal details here.
Thanks,
Marc
eFlow Customer Service
Great support experience
Thanks to Niamh for all the help and support today! Massively appreciated
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Mark,
We are happy to hear that Niamh provided you with such a great support experience. We'll be sure to pass your lovely feedback along to her – it will certainly make her day!
We massively appreciate you taking the time to share your positive experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Poor technology implementation
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Lee,
We’re really sorry to hear about the difficulty you had when trying to make a payment.
Please make sure you’re using our official website https://www.eflow.ie/, and try clearing your browser’s history, cookies and cache or using a different browser or device. This often helps resolve technical issues like the one you described.
If the issue continues, please contact us using one of the platforms listed on our website: https://www.eflow.ie/contact-us. Our team will be happy to help you get this sorted!
Thanks,
Marta
eFlow Customer Service
Just be careful I got Scammed on the 03…
Just be careful I got Scammed on the 03 of October I clicked on a website I thought it was Eflow and obviously it wasn’t it looked legit I was paying for a return trip to airport €7.60 everything was good I pressed ok on my Bank to authorize the transaction and it was taking a while so I pressed okay the second time stupidly they took two transactions €160 each time first time in my life I got scammed I felt stupid
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Toufik,
We’re really sorry to hear about what happened, that must have been very upsetting!
Unfortunately, there are fake websites pretending to be eFlow, and we always advise customers to only make payments directly through our official site at eflow.ie.
If you haven’t already, please contact your bank immediately to report the fraudulent transactions.
Please note, we never send links asking for payments or any payment details. For more information about scam messages, please visit our eFlow Security Hub: https://www.eflow.ie/eflow-security-hub.
For any other queries, please contact us using any of our contact platforms, https://www.eflow.ie/contact-us.
We hope this clears everything up and helps you stay protected in the future.
Thanks,
Marta
eFlow Customer Care
Niamh was just amazing from word go
Niamh was just amazing from word go. Answered all my queeries immediately and simply. Gave me all the information I needed. Solved the problems I had and also sorted things on my account to make things easier going forward. All in all Niamh was just brilliant. If only all other companies that you cantact had a Niamh at the ned of the line life would be so much easier. Than k you eFlow and especially NIamh
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Franky,
Thank you so much for your kind words. We’re really happy to hear that Niamh was able to support you so well and make things easier for you. We’ll be sure to share your feedback with her, as it will mean a lot.
We truly appreciate you taking the time to let us know about your experience.
If there is anything else we can assist you with, please do not hesitate to reach out through the contact details provided on our website at https://www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
Worst customer service I've ever experienced
On 16Sep2025, a payment didn't go through of €86 due to another bill coming out of the account at the same time. I tried to log in for 24 hours to pay and I couldn't access my account.
Morning of 18Sep2025, 8:30 am I rang and your customer service agent sent me my username (I've had the account nearly 10 years..) and offered to take the payment. I made the payment. They told me my tag should work again within 6 hours.
At 5pm the tag still wasn't working, so I rang when I got home. I was advised the payment hadn't gone through. I could see it still pending on my end. Agent #2 helped me log into my account eventually and I paid 86 euro + whatever had been accrued from commuting since (152 euro in total). She advised me the 86 euro would be back in my account in 5 business days.
Today, 21Sep2025, I look at my account and I can see the payment was completed on 19Sep2025. I rang again. Agent #3 advises it'll be back in my bank account in 10 business days??? I say I'd been previously told 5 business days. "We're trained to advise 10 business days". Great.
I'm €86 euro short for the next two weeks. I use the m50 twice daily mon-fri minimum so ye get at least €25 from me every week -excluding fees. I told the agent this was unbelievable and I'd be moving to a different toll tag company - "yes you're fully within your rights to do that, bye"
An absolute shambles of customer service.
*Update 25Sep2025*
Gets worse - the person I spoke to on Sunday 21st ALSO lied to me. "I've processed the refund and it'll be with you in ten business days", two days later I still hadn't received a notification of refund being processed so I reached out over email and was told that it was credit. I've since rang another customer service agent who told me it was still pending on Sunday so it couldn't be processed then. I've closed my account. Good riddance. If this refund isn't processed asap expect to hear from me further.
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thank you for taking the time to share your feedback. It’s very valuable to us and will help us improve the service we provide.
We’re really sorry to read about your experience and the frustration it has caused. We completely understand how stressful this must have been, especially when you rely on your tag every day.
Please note that it’s important to have sufficient funds in your account so payments can be processed smoothly and your account can remain active. Unfortunately, we are not informed why a payment is declined — this can only be confirmed by your bank. In some cases, a payment may fail if the authorisation process isn’t fully completed.
We’re also sorry to hear about the login issues you faced. If you forget your login details, these can be quickly reset online, and we’ll always be here to guide you through the process if needed.
We understand you were advised that your tag would work again within 6 hours. This was incorrect, and we apologise for that. In most cases it takes up to 24 hours for the tag to be active again on other toll roads, although M50 journeys are charged to the account immediately. We’re sorry for the confusion this caused.
Refunds can take up to 10 business days, depending on the bank. We’re very sorry that you were given different timelines, which understandably added to your frustration. We will make sure this feedback is shared with our team so clearer and more consistent information is provided.
Of course, you are free to move to another provider, but we would very much like to keep you with us — especially as you’ve been a loyal customer for nearly 10 years. To help avoid similar issues in the future, we recommend regularly checking your account details and payment method to ensure everything is up to date.
You can also view and update your account online at any time. For more guidance, please check our FAQ section on the website, which has plenty of useful information.
If you’d like us to review your account in detail and confirm the status of your refund, please reach out directly through our website using the contact form. We’ll be happy to check everything for you and ensure your account is fully up to date. We’re unable to resolve customer issues through Trustpilot.
Thanks,
Marta
eFlow Customer Service
A joke cash cow
A horrible joke cash cow for a bad service wish I could do that
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Delvin,
Thank you for getting in touch.
We’re really sorry to hear you feel this way. We never want our service to come across as poor value, and your feedback is important to us. We’d like to review your experience in more detail so we can understand what went wrong and work on putting it right.
If you could please reach out to us directly with your details, we’ll be happy to check this for you. You can contact us through this link: www.eflow.ie/contact-us.
Thanks,
Marta
eFlow Customer Service
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