I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Näytä lisää
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Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Näytä lisää
I contact easypay and the customer service over the phone was fab. The lovely man I’m sos sorry I have forgotten his name was so nice and chatty waited a couple of weeks and yesterday my new carpet ca... Näytä lisää
Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.
Yhteystiedot
Farnley Park, LS21 2QF, Leeds, Yhdistynyt kuningaskunta
- 03303332360
- marketing@easipaycarpets.co.uk
- www.easipaycarpets.co.uk
4,3
Erinomainen
4 t. arvostelua
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On vastannut 86 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good experience kept up to date with…
Good experience kept up to date with fitting times
Fitters were quick
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for the 5 stars! We’re delighted to hear you had a great experience. We’ll make sure the team knows how much their efforts were appreciated.
Brilliant service and fitting
Brilliant service and fitting, amazing flooring and great prices, really recommend!!! Best in the game
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for taking the time to leave your 5-star review. We’re delighted that you were happy with the service and appreciate your feedback and support.
Laminate
Hi . Darren the manager who came around to show me the colours of the laminate and told me all about the prices and agreed. Very nice bloke .
The fitter, a bit of a discussion about the flooring but still managed to fix the laminate very nice and tidy . The only thing that annoyed me that I had to get rid of the rubbish and mess by myself.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for the fantastic feedback! We’re really pleased you’re happy with the service and the finished result. We hope you enjoy your new flooring for years to come.
They where very helpful and polite,
They where very helpful and polite,. They reasured ne at all times and got the job done. Im really happy with the service provided and will recomend them and use them again in the future. Thank you
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for your lovely feedback. We’re delighted to hear that you received the service you were looking for and that you were happy with the team. We really appreciate the 5 stars!
Highly recommend
Affordable payments have used them on several occasions fitting teams are always on time and do great work
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for your lovely feedback. We’re delighted to hear that you received the service you were looking for and that you were happy with the team. We really appreciate the 5 stars!
Great Service
The carpet was ordered and fitted within two weeks with a payment plan that is easy to manage. I was originally skeptical but the account manager and fitters were really friendly and helped me with any questions I had.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for the fantastic review and recommendation. We’re so pleased you were happy with your experience and really appreciate your support.
Wow I absolutely love my carpet 😍…
Wow I absolutely love my carpet 😍 Laurence and his lads was so professional from start to finish and will be recommending them and will be using them again for the carpets in the nexts rooms. Thank you easipay carpets and the fitting crew. You’ve made my flat look homely
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for the fantastic feedback! We’re really pleased you’re happy with the service and the finished result. We hope you enjoy your new flooring for years to come.
I would avoid almost 6 months and still…
I would avoid almost 6 months and still waiting for 2 rooms for the fitter too turn up. Call the contact centre all they do is book another appointment for him not to come.
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
We are sorry to hear that you have been left frustrated by the length of time this has taken. We fully appreciate that waiting this long for the remaining rooms to be completed is not the experience we want for our customers.
There has unfortunately been a delay with this installation. However, we would like to clarify that the initial delay was due to issues with the condition of the subfloor, which was the customer’s responsibility to rectify before the flooring could be fitted. This understandably affected the original installation schedule.
That said, we recognise that there have been further delays since then and that the overall timescale has been far longer than it should have been. We also understand the frustration caused by having appointments rearranged and not seeing the installation completed.
We are sorry for the inconvenience caused and are continuing to work towards resolving the outstanding installation as quickly as possible.
They was very professional at all times…
They was very professional at all times . Did the carpets so quick and left them looking beautiful and the quality was so nice.
I loved the way they keep intouch with me and gave me a correct time for them to be expected. I was totally happy with the service they provided. T
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you for the fantastic feedback! We’re really pleased you’re happy with the service and the finished result. We hope you enjoy your new flooring for years to come.
Great quality flooring very reasonable…
Great quality flooring very reasonable affordable prices agent that came to see me was excellent and very helpful all made easy by being about to afford quality flooring paid on a monthly basis also they save you the hassle of having to find your own fitters everything is done for you including free underlay and door bars easipay carpets is a first class company used them several times and will be again very soon I'd rate these 10/10 I'm one very happy customer
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Stephen. We’re delighted to hear you’ve had another great experience with us and that the quality, pricing and monthly payment option have worked so well for you. It means a lot that you’ve chosen us several times already — we’ll be very happy to help again soon!
Avoid Avoid they lied about everything
Completely lied about everything that advertised on their website had my deposit and initial payment four months later still waiting for carpet and flooring to be fitted. They cancelled several fitting appointments and try blaming me and wanting to come out at 8:30 in the evening to a terrace house with oap neighbours absolute preposterous…Also blatantly refused to give me a refund due to the so called “ non-refundable” policy which is null and avoid by law under the consumer rights act because they are the ones in breach of contract and they’re legally obligated by law to do so avoid this company as much as you can. You’re most likely lose your money or will have to fight through the courts to get it back, “not”easiy pay take advantage of vulnerable people complete, escalated to trading standards for unfair and unlawful trading practices their own website states later on if things change we can also adjust a payment. We are here to help that is a lie. The only ones they’re interested in helping is themselves and their own back pocket. see you in court.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
We’re sorry to hear that you are unhappy with your experience.
We do, however, disagree with the suggestion that we have failed to uphold our contractual obligations or simply refused to arrange your installation.
As explained to you directly, fitting appointments had previously been cancelled at your request. Subsequently, there were also payment arrears on the account, meaning the agreed payment schedule was not being maintained. This affected our ability to proceed with a further installation date.
We have kept you informed throughout and have explained the reasons for the changes to the fitting arrangements. We remain willing to fulfil the agreement and complete the installation in accordance with the terms agreed, subject to the account being brought up to date.
We have responded to your concerns directly and will continue to deal with the matter through the appropriate channels rather than discuss individual account details publicly.
Polite and friendly kept me well…
Polite and friendly kept me well informed on route. Love the floor done to perfection can't wait to get rest of my flat done
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Ashley. We’re so pleased you were kept well informed and that you love your new floor. Hearing it was finished to perfection is wonderful, and we’d love to help with the rest of your flat when you’re ready.
Had Nathan and his partner with us…
Had Nathan and his partner with us today.
Great guys and the work is A1 5*.
Could not recommend any more.
Really happy with service.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Gary. We’ll make sure Nathan and his partner hear your lovely feedback. It’s fantastic to know you’re so happy with both the work and the service — A1 and 5 stars is exactly what we love to hear!
Love the carpet would highly recommend 😀
Love the carpet would highly recommend 😀
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Julie. We’re delighted that you love your new carpet! Your recommendation means so much to us. 😀
Lovely carpets
Lovely carpets, helpful and friendly staff, reasonable payment options. I would recommend them
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Chelsea. We’re really pleased you love your carpets and found the team friendly and helpful. It’s lovely to know the payment options worked well for you too. Thank you for recommending us.
Amazing flooring very happy already…
Amazing flooring very happy already want kitchen doing. got told by the man that came to measure to only rip the carpet up not underlay Tom H was amazing and ripped it up for me and fitted flooring perfectly! hope to have him again… don’t get me wrong takes ages for the appointment for them to come fit it!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Ellie. We’re delighted to hear you love your new flooring and are already thinking about having the kitchen done too! Tom H will be really pleased to hear your lovely comments, especially that he went the extra mile and got everything sorted for you. We’re sorry you had a longer wait than you would have liked for the fitting appointment, and we really appreciate your patience. We’d love to help with the kitchen when you’re ready.
It was good service quality and spot on
It was good service quality and spot on
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Adam. We’re really pleased you were happy with the service and quality. “Spot on” is exactly what we aim for!
Fitter's were very friendly
Fitter's were very friendly. Clean and tidy worker job was done carefully and care. The sales guy also a very friendly and helpful. Time keeeping ace also.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Maxine. We’re delighted to hear both the sales visit and fitting went so well. Friendly, helpful, careful, clean and on time — we couldn’t ask for better feedback for the team!
Amazing and straight forward service
Amazing and straight forward service. The fitters were lovely and professional. Did an amazing job
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Chanice. We’re so pleased the whole process felt straightforward and that the fitters were lovely and professional. It’s wonderful to hear they did an amazing job for you.
Cowboys …
Absolutely no problems with them taking the money all ran smoothly, until they came to fit the floor and left it damaged , I’ve asked them to fix it and they basically saying I’m lying and I’ve damaged the floor and won’t fix it !! It is what it is attitude isnt very good customer services , I have contacted trading standards today and opened a case with them , I have got to wait a few more weeks to get the omubusman involved!! Theyve just mugged off someone who knows the law and consumers rights !!
Also the sales guy will tell u anything to get a sale , told me I didn’t need to adjust my doors and I was left with no doors on , when I told them they didn’t care !! And told me it wasn’t a fire hazard to have no doors on ( the council will tell u something completely different)
Very unhappy just paid 800 quid for a floor that’s been damaged since the day they did it and they don’t care and accusing me of lying 😡 absolute disgrace 😡 we will see what the omubusman says , there refusal to repair could result in me getting all my money back , which I think is just stupid seeing as there is a slat here they can replace it with 🤦🏻♀️
Thank you for your reply. However, I entirely dispute your findings. I did not cause any accidental damage to the flooring, and it is highly disappointing that your inspection has attempted to shift the blame onto me rather than addressing the clear issues with the installation.Regarding the doors, the issue is directly related to how the flooring was fitted, which has impacted their functionality.As you have stated you are happy to cooperate with third parties, I will now be escalating this matter formally to Trading Standards and the relevant Ombudsman to seek an independent assessment. I welcome the opportunity to have an unbiased third party review your photographic evidence alongside my own.
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
We are sorry that you are unhappy with the outcome, however, we would like to clarify the position for anyone reading this review.
Following the concerns raised, we attended the property and carried out a full inspection of the flooring. Having inspected the damage, our findings were that this was accidental damage and not a fault with the flooring installation. We have therefore based our response on the findings of our inspection rather than refusing to address the issue.
We also have photographic evidence of the completed installation taken on 20 August, which forms part of our records.
In relation to the doors, the signed contract clearly confirms the agreed responsibility for door clearances. This is therefore not something we have ignored or refused to deal with; our position is based on the terms of the signed agreement as well as our inspection findings.
We appreciate that the customer is disappointed that our inspection did not reach the conclusion they were hoping for. However, we cannot accept responsibility for damage which our inspection has established was accidental and was not caused by our installation.
We are happy to cooperate fully with Trading Standards, an ombudsman, or any other appropriate third party and provide the relevant documentation and evidence if requested.
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