I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Näytä lisää
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Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Näytä lisää
I contact easypay and the customer service over the phone was fab. The lovely man I’m sos sorry I have forgotten his name was so nice and chatty waited a couple of weeks and yesterday my new carpet ca... Näytä lisää
Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.
Yhteystiedot
Farnley Park, LS21 2QF, Leeds, Yhdistynyt kuningaskunta
- 03303332360
- marketing@easipaycarpets.co.uk
- www.easipaycarpets.co.uk
4,3
Erinomainen
4 t. arvostelua
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Great prices and quality carpets fast…
Great prices and quality carpets fast installation fitters were very professional and friendly highly recommend
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much. We’re delighted you were happy with the price, carpet quality and speedy installation. We’ll be sure to pass your comments on to the fitting team too. Thank you for recommending us!
Absolutely amazing very quick and do a…
Absolutely amazing very quick and do a amazing job 👏
7. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Sarah. We’re so pleased you had such a great experience and that the team got everything completed quickly while still doing an amazing job. 👏
Very nice people to deal with
3. syyskuuta 2026
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Gary. We’re really pleased you found us nice and easy to deal with. We appreciate you taking the time to leave us a lovely review.
Worst carpet company.
Worst carpet company.. Please don't by with them, ordered the carpet 3 months ago I am still making payments, still I have yet to see a carpet fitted, I have explained to the company many many time I work 6 days a week and my only day off is a Wednesday, considering I have to take the floor up MYSELF and take it all the the tip you'd think the least they could do is arrange a fitter that can accommodate a full time worker. I have asked for money back and all I get is excuses.. Please save your money and go somewhere else
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
We’re sorry to hear that you feel disappointed with the fitting arrangements.
Our fitters work in weekly geographical slots, and while we always do our best to accommodate customers’ availability, unfortunately it is not always possible to allocate a fitter on a specific day of the week due to the location and their existing schedule.
We do appreciate that you work six days a week and have explained that Wednesday is your preferred day. However, our Account Manager was also able to arrange a visit with you on a Monday, so we had hoped there may be some flexibility around availability when arranging the fitting itself.
We have made every effort to accommodate your requirements, but unfortunately we cannot always guarantee a particular fitting day where this does not work with our geographical fitting schedules.
We remain happy to work with you to arrange the earliest suitable fitting date available.
Brilliant tradesman Paul
Brilliant tradesman Paul, decent salesperson Andy, good company, would recommend. Mr Paul Davies, very satisfied customer.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Paul. We’re thrilled you had such a positive experience with Andy and Paul. We’ll make sure your kind comments are passed on to them both — it’s fantastic to hear you’re such a satisfied customer.
High quality flooring flexible payment options
I love my flooring and the payment options and plan and overall organisation was impeccable. My account manager visited twice with samples as I changed my mind on colour, and the fitting was quick and scheduled in advance. Couldn’t be happier. Excited to get the upstairs flooring sorted next.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Jennifer. We’re delighted you love your flooring and that the whole process was organised and flexible. It’s especially lovely to hear your account manager happily came back with samples when you changed your mind. We look forward to helping with upstairs!
Excellent
Excellent, super easy process and my advisor was so helpful
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Gemma. We’re so pleased the process was super easy and that your advisor was so helpful. We really appreciate your review.
Flooring never installed, refused refund of monies paid so far
Flooring never installed, but Easipay refuse to refund my payments
I am extremely disappointed with my experience with Easipay Carpets.
I entered into an agreement for flooring to be supplied and installed and have paid £235.56 towards the agreement so far. The flooring has never been installed.
At the point of sale, I was provided with documentation showing a £180 breakdown of installation-related charges, including fitting, removal of the existing flooring and moving my dining table. I was also told that the existing flooring and table could be dealt with by the fitters for the relevant charges.
When the fitter attended, the installation did not go ahead. I was told that the subfloor required further preparation and they refused to remove the existing flooring and refused to move the dining table. I was also not made aware at the point of sale that the condition of the subfloor could prevent installation or that I might subsequently have to arrange and pay for preparation myself.
I was actually willing for the flooring to be installed and offered to accept responsibility for the condition of the floor, but the fitter still refused to proceed.
I subsequently asked Easipay to cancel the agreement and refund the £235.56 I had paid. They refused.
What is particularly concerning is that Easipay's latest response states that the agreement does not contain a separate charge for removal of the existing flooring. I have the original document showing the £180 breakdown of the installation charges, including removal, and will be relying on that documentation in my ongoing dispute.
Easipay themselves acknowledge that the installation has not been completed, yet they are refusing to refund the money I have paid and instead say they remain willing to install the flooring if I bring the subfloor into a suitable condition and bring the payment arrangement up to date.
I do not believe this is simply a case of cancelling an order or paying a restocking fee. I paid towards flooring and its installation, and the installation I contracted for has not been provided.
The matter is now being disputed with my bank and I am also looking at the appropriate consumer protection and dispute-resolution routes.
I would strongly recommend that anyone considering a pay-weekly flooring agreement carefully checks exactly what installation services and charges are included in their written documentation and what happens if installation cannot proceed.
Very disappointing experience and, in my view, very poor handling of a genuine customer dispute.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
We’re sorry to read this review and disappointed that the customer feels they have not received the service expected.
Unfortunately, despite requesting further information from the reviewer, we have not been provided with sufficient details to identify the customer or verify the specific agreement referred to. We therefore cannot comment on the individual circumstances of the case or the figures mentioned in this review.
For clarity, our standard customer agreements include a section confirming that the customer is responsible for ensuring the suitability of the subfloor prior to installation. This is acknowledged by the customer within the agreement, with the relevant confirmation tick box completed at the point of sale. Where a subfloor is found to be unsuitable, our fitter cannot proceed until the necessary preparation has been completed.
Our flooring fitters are fitters and are not a furniture-removal service. Our standard fitting service does not include moving or removing furniture unless this has been specifically agreed as an additional service. Customers are responsible for ensuring the area is suitably prepared and accessible for fitting.
In relation to the £180 installation charge referred to in the review, we would need to see the agreement and documentation being referred to before we can comment on the specific breakdown.
Where flooring has been prepared and dispatched specifically for an installation, a refund would not ordinarily be due simply because the fitting cannot proceed due to the condition or preparation of the subfloor. However, we are always willing to look at alternative ways of resolving matters and, where appropriate, can look at supplying the flooring on a flooring-only basis for the customer to arrange their own installation.
We remain willing to investigate this matter properly, but we need the reviewer to respond to our request for information with their order or agreement details so that we can locate the relevant account and review the circumstances in full.
We aim to deal with all customer disputes fairly and in accordance with the agreement and documentation signed at the point of sale.
Easiest Carprts are excellent
Company is excellent great communication throughout the whole process from start to finish. The fitters were excellent as well very professional and great work on the fitting.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Adam. We’re delighted the communication was excellent throughout and that the fitters were professional and did such a great job. It’s lovely to know the whole experience was excellent from start to finish.
The beginning of the process was fine
The beginning of the process was fine. Had it fitted no problem. But had it down just over a year and beading has started to defect and laminate moving where joined even though floor was level before had flooring down. After complaining and fitters come to investigate, 2 weeks after they have emailed me to say it accidental damage on my part and nothing they can do even though where defects are its not in area where can be touched and damaged by myself or young daughter. And offered a copy of a report.
I might add the fitters who come to investigate absolutely stunk of cannabis. Not professional at all. Will be taking it further. Absolutely disgusting!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Hi Rebecca,
We’re sorry to hear that you’re unhappy with the outcome of your complaint. However, we feel it is important to clarify the circumstances for anyone reading your review.
The flooring supplied was covered by a one-year warranty, and your concerns were raised after this warranty period had expired. Despite this, we were still willing to investigate the issues you reported and arranged for our fitters to attend and inspect the flooring.
Following the inspection, the chip to the beading was found to be on the corner and clearly consistent with accidental damage, rather than an issue with the flooring product or installation.
The reported movement between the laminate boards was also inspected. This was found to be in the area where your fireplace had previously been situated. Our inspection did not identify any fault with the flooring product or the installation, and therefore there was no basis for us to consider this a product or fitting defect.
We have also offered to provide you with a copy of the inspection report so that you can see the findings for yourself.
We are particularly disappointed by the comments regarding our fitters. The fitters who attended to investigate your concerns were the same fitters who originally installed your flooring — fitters whom you had no issue with and considered professional at the time of installation. We therefore do not feel the comments made about them are a fair reflection of our team or the service provided.
We completely understand that you may be disappointed that we could not uphold your complaint, but we did take the matter seriously and, despite the flooring being outside its one-year warranty, we took the time to investigate the concerns raised.
Based on the inspection findings, there was no evidence of a fault with either the flooring product or its installation. We therefore feel that this review does not fairly reflect the steps we took to assist you or the findings of our investigation.
Many thanks
Easipay Carpets
Extremely disappointing experience
Extremely disappointing experience – I currently have neither my flooring nor my money back.
I paid a £500 deposit for flooring and fitting for my living room, hallway and kitchen. The salesperson told me he expected to get me fitted within around a week, so I removed my existing carpet ready for the work.
From that point, dealing with the salesperson was extremely frustrating. He repeatedly promised to come back with full-size samples so I could properly see the flooring I had chosen, but despite weeks of asking, he never brought them. I was repeatedly told fitting dates would be arranged and that he would call me back, but I was continually left chasing for answers.
At one point he told me he would call me back in a few minutes and never did. On other occasions I was told things would be sorted “tomorrow”, only for me to still be left without a fitting date. I was chasing him for weeks after paying my deposit and was becoming increasingly worried about both my money and when, or if, the work was actually going to happen.
I was also verbally told by the salesperson that the flooring I was choosing would be a tile/square-style format rather than long rectangular laminate planks. This was important to me and was part of why I agreed to the purchase.
When the flooring eventually arrived, it was long rectangular plank-style flooring, which was not what I understood I had been told I was buying. The fitter also questioned whether the flooring was correct when he arrived, and I therefore did not allow it to be fitted.
I have kept all of my messages with the salesperson, which show the repeated promises, delays, requests for samples and my constant attempts to get a fitting date. The messages also show that I was trying to get the job completed, rather than simply changing my mind.
Despite the flooring never being fitted and being taken away by the fitters, I have been refused a refund. I have paid £641.51 and currently have neither the flooring nor my money back.
I am now having to pursue the matter through a formal complaint with my bank.
The most disappointing part of this whole experience has been the way I was dealt with by the salesperson. In my experience, I was repeatedly fobbed off with promises and excuses day after day, left chasing for basic information and never given the full-size samples I had been promised.
My advice would be to avoid. If you do decide to use them, make sure absolutely everything you are told by the salesperson is confirmed in writing before paying anything.
My Agreement Number is EC014857.
I have already raised this matter directly with your Customer Services team and have received your final refusal of my £641.51 refund. I have also provided the correspondence between myself and the salesperson, which shows the repeated delays, promises of full-size samples and fitting dates, and my attempts to get the order completed.
I would therefore welcome you reviewing the matter again using my agreement number and addressing the specific concerns raised in my review.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Hi,
We’re sorry to hear that you’ve been disappointed with your experience.
Unfortunately, we’re unable to identify your order from the information provided in this review, so we’re not currently in a position to investigate the concerns you’ve raised or comment on the specific circumstances.
We would very much like the opportunity to look into this properly. Please contact our Customer Services team with your order details so that we can locate your account, review what has happened and assist you further.
Kind regards,
Customer Services
Vinyl flooring
Love my vinyl flooring in the kitchen and downstairs toilet. You made it affordable for me to have new flooring. Thanks to Easipay Carpets. I.ll definitely be back for more flooring when I need it. Thank you.
28. elokuuta 2026
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Suzanne. We’re so pleased you love your new vinyl flooring in the kitchen and downstairs toilet, and that the payment options helped make it affordable for you. It’s wonderful to hear you’d come back to us again, and we’d be very happy to help with your next room.
From start to finish easy to talk to.
28. elokuuta 2026
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Linda. We’re delighted to hear the whole experience was easy and comfortable from start to finish. We really appreciate your feedback.
The company has great selection of…
The company has great selection of flooring at a great price option to pay monthly or fortnightly is a massive help too! Fitters are respectful and professional I would definitely recommend
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Caitlin. We’re so pleased you enjoyed the flooring choice and found the flexible payment options helpful. It’s wonderful to hear the fitters were respectful and professional too. Thank you for recommending us!
I was very reluctant at first
I was very reluctant at first, but made the phone call. I didnt need to be. From the first meeting to the final product, which are super quality, was an absolute joy. So easy and super friendly staff. Definitely recommend.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much for giving us a chance! We’re delighted that any initial worries disappeared once you met the team and saw the finished flooring. It’s lovely to hear the whole experience felt easy, friendly and enjoyable.
Wow what is their to say exceptional…
Wow what is their to say exceptional customer service Can’t do enough for u from First contact too fitters Don’t walk Run too your phone Will be recommending to family and friends
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Samantha. What a fantastic review! We’re thrilled the customer service stood out from the very first contact right through to fitting. Thank you for recommending us so enthusiastically to your family and friends.
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Georgia. We’re really pleased you were happy with the work completed. We appreciate your lovely five-star review.
Easy peasy ..
Easy peasy ... no hassle ..easily applied ... fitters where great guys as well 👏
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you, Rachel. “Easy peasy” is exactly how we want the process to feel! We’re delighted everything was hassle-free and that the fitting team were great too. 👏
Really friendly
Really friendly, no pressure to buy, great price and fitted perfect
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Thank you so much, Sophie. We’re really pleased you felt comfortable and under no pressure during the process. It’s lovely to hear you were happy with the price and that your flooring was fitted perfectly.
I was not happy with the fitters they…
I was not happy with the fitters they took the piss scratched all my living room door and also took the paint of my walls ..... I think that was piss take so really I ain't happy I will not have those again.. I am very sorry for what they have done to me .....
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Easipay Carpets Ltd
Hi Wendy,
We’re sorry to hear that you were unhappy with your fitting experience and that you feel damage was caused to your door and walls.
We take reports of damage very seriously and would like the opportunity to look into this for you. We have been unable to identify any details regarding the reported damage from the information available to us, so please contact our Customer Services team with your order details and any photographs you may have, so we can investigate this further.
We’re keen to understand what happened and see if we can help resolve your concerns.
Kind regards,
Customer Services
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