Dunelm Arvostelua 

The delivery was prompt & well packed. We were made aware when it was coming

I am absolutely appalled by the customer service I received at Dunelm today.

I attempted to return a large tin of Dunelm paint that I no longer have any use for. I had proof of purchase through PayPal and explained this to the member of staff. Despite this, I was simply told that I could not return it without the original receipt. I even asked whether I could have store credit instead, but this was also refused.

What has left me particularly frustrated is not necessarily that there are company policies around returns — I understand that staff have to follow procedures — but the complete lack of willingness to help or even attempt to find a solution.

There was no effort to look into the purchase, no suggestion of an alternative, and not even the basic level of customer service I would expect. I was essentially left with a large tin of paint that I cannot use and told there was nothing they could do.

I have recently moved home and have spent hundreds, potentially thousands, of pounds in Dunelm over the past few months. I have bought numerous items from the company while furnishing my new home, so to be treated with such little consideration over one tin of paint is genuinely shocking.

You would think that a customer who has spent a significant amount of money with your company would be worth five minutes of effort to try and resolve an issue, particularly when they have proof of purchase. Instead, I was made to feel as though my custom meant absolutely nothing.

Policies are one thing. Customer service is another. There is a huge difference between explaining a policy politely and simply refusing to help without making any effort whatsoever.

I have previously had a very positive opinion of Dunelm, but this experience has seriously changed that. It has made me question whether I want to continue spending my money with a company that treats customers this way.

I hope Dunelm management seriously reviews how this situation was handled, because this was not simply an unsuccessful return — it was an unnecessarily poor customer service experience that has potentially lost you a very regular customer.

I generally really like Dunelm. The products are good quality and reasonably priced. However, I was disappointed by my latest experience.

An email said my order would be ready for collection after 12pm, but when my family member went to collect it, they were told it actually meant "at the earliest" after 12pm, despite that not being stated in the email.

To make matters worse, the whole order of six items was being held up by one item, and we weren't given the option to cancel that item and collect the rest. It turned what should have been a simple collection into a frustrating and unnecessary trip.

Everything went really well. Delivery on time and returns went without a hitch.

The blind was ordered on the 3rd August 26 for delivery 14th August 26. On delivery it was found to have been made incorrectly, too long for recess. The blind was returned to the Dartford store the same day. The store intially tried to put the blame on the dimensions I provided, however on looking at the original order it was established that the blind was 1.5 cm too long. The stores next move was to tell me to take it home, take pictures showing the sizes and send it to complaints and wait for a decision. I decided instead to let the store process the issue, they did try to dissuade me by saying it would take a week (21st August 26 ish). It is now 4th September 26 and I have had no contact from Dunelm, despite them having all my contact details. So made to measure buyers - BEWARE

i bought the woodland kingsize duvet set and it’s beautiful i’m very happy with it 😊

This year, the company started violating the privacy of its customers by using FaceWatch, which scans every single persons face who walks in. Dunelm have now lost my custom, and I hope that they lose more customers due to how they now treat every single customer walking into their stores as a criminal until proven innocent, and completely violating their privacy as well. As soon as I saw the sign on the outside of the store I turned around and walked back to my car. I used to like Dunelm until they did this. Never shopping there again.

I was gifted a £25 card for Xmas. I tried using on-line a few months ago ago but the first customer £10 discount wouldn’t allow me to use my gift card. So I didn’t. And now I’ve tried using it today to find it was blocked. I have spent the last hour trying to contact Dunhelm t/c service counter to be told I’m 109 in the queue. I will NOT be using them again. Total poor service support, once they have your money

Dunelm Inverness.
I went to buy a pair of curtains, knowing exactly what type and size, just needed to decide on the colour. There appeared to be no organisation of the curtains in type size or shape within the Blackout range. I was able to find only one pair the size required (a standard size). There were no assistants on the shop floor. I found 2 at the check out tills. One young one was sitting down attention only for her mobile phone and on asking the other if she could help me find what I was looking for agreed they were all muddled up and basically told be to go back and look again. I shall try another store and I have had good service from other Dunelm stores but I will NOT be visiting the Inverness store again. A WASTE OF A HALF HOUR OF MY TIME!!!

Fast, efficient service both in the ordering and collection. Thank you.

Somehow this last visit seemed different, there was less catching my eye. Perhaps because it’s in between seasons or a delay with stock.
I love Dunelm so hopefully my next visit will be different.
The quality is still good so it’s a positive 4 stars

The chairs I order are beautiful, fast and easy order. Very professional delivery. Thank you!

Ordered £130+ bedding in sale and items now half order is no longer available, surely if I've purchased something on 27th August but then says delivery on way how can it be on the way if you keep canceling the items because they are now discontinued.
So far out my order only 3 pairs of pillow cases have been delivered!
Spend enough and not even next day delivery either it's a joke.

Yet another efficient delivery service. From ordering my goods to delivery everything went smoothly with Dunelm keeping me up to date by the "track your delivery" link which was very helpful. I also got a call from the delivery men when they were about 5 mins away. Both men were very pleasant and polite. Well done Dunelm.

**Title: Appalling Customer Service and Shady Pricing Tactics – Avoid Dunelm!**

I am writing this review to warn others about the completely unacceptable experience I had with Dunelm (Order #4091060640 for the Palazzo 3 Light Spotlight).

I ordered two spotlights, received confirmation, and was told they would be ready for click-and-collect in three days. I drove all the way to the store on Saturday, only to be told they had received just *one* spotlight instead of the two I paid for. I was asked to wait, so I gave them the benefit of the doubt and waited another three days.

Then came the kicker: I received an email stating, *"Unfortunately, the item(s) listed below are not available."*

The absolute irony? Within **minutes** of receiving that cancellation email, I checked their website, and the exact same spotlights were listed as **in stock**—except the price had conveniently gone up by £15 per item!

Canceling a customer's paid order under the guise of "out of stock" just to re-list it minutes later at a higher price is a cheap, dishonest tactic. On top of the awful communication, I was left out of pocket, down on time, and had an electrician waiting around for a week for lights that Dunelm failed to honor.

It’s no wonder Dunelm’s customer ratings are dropping. This was a completely frustrating and deceptive experience, and it is officially the very last time I will ever shop with them. Buyer beware.

I wanted to order a birthday present for my daughter whose birthday is on Saturday but try as I could, I had trouble putting in my details and paying. So I kept on ringing to get help and every time the phone message said they were too busy to answer “please try later”.Now the item will not come in time, as it was not z available to collect. I have been successful with my other payments going through recently and it is not a fault this end. Anyone else had this experience?

Dunelm did well and we are pleased with the product. EVRI LOST OUR PARCEL AND IT TOOK TWO WEEKS TO ARRIVE.
We will not reorder from Dunelm if delivery is with EVRI.

Four failed deliveries to incorrect address and customer services refusing refund until undelivered items returned despite fact that breaches consumer rights act 2015 section 28 and contract for failed delivery lies with DHL not the customer

they did not come to fit our curtains on the date and did not let us know,