Dunelm Arvostelua 

I wanted to order a birthday present for my daughter whose birthday is on Saturday but try as I could, I had trouble putting in my details and paying. So I kept on ringing to get help and every time the phone message said they were too busy to answer “please try later”.Now the item will not come in time, as it was not z available to collect. I have been successful with my other payments going through recently and it is not a fault this end. Anyone else had this experience?

Dunelm did well and we are pleased with the product. EVRI LOST OUR PARCEL AND IT TOOK TWO WEEKS TO ARRIVE.
We will not reorder from Dunelm if delivery is with EVRI.

Four failed deliveries to incorrect address and customer services refusing refund until undelivered items returned despite fact that breaches consumer rights act 2015 section 28 and contract for failed delivery lies with DHL not the customer

they did not come to fit our curtains on the date and did not let us know,

Awful customer service at Durham retail store

Poor communication skills , faulty product, unreliable delivery dates - a very frustrating and disappointing experience - would advise to give Dunelm made to measure blinds a miss !

Great company to deal with. Very pleased with my purchase 5*****

Needed something urgently, could have gone to the shop but choose to use Dunelm because they offered next day delivery - I paid extra for next day delivery, Item was not delivered and did not receive any update on 'delayed' delivery until the end of the working day, after customer services desk had closed.

Tracking services had showed delivery was on its way to me before I got a notification that item was not going to be delivered and that it was in the warehouse.

No attempt to contact me, apologise, update on status of delivery. No attempt to contact me to refund extra paid for next day delivery.

When delivery came, driver was buzzed in and despite me coming to the door, instead of attempting to take delivery to me directly they had dumped it by the building's main front entrance door and left. They did not attempt to delivery to my door.

I really like Dunhelm, their goods are very fairly priced and of good quality. I had a dinner service delivered, within which, one of the side plates had broken, which could have been quite annoying, but I emailed customer service and the very next day a new replacement plate arrived. I feel this company have a good range of styles and very competitive pricing, which is why I feel they deserve five stars.

Items arrived this time when they should of, but Yodel are useless, they usually deliver to an address 1 mile away from us which causes a lot of problems.

Dunelm advertised an item as in stock, accepted my order and payment, then cancelled it because the item was actually unavailable. Part of the payment was made by gift card, so instead of returning that money to my original payment method, Dunelm refunded it onto another gift card.

The problem? That money is now effectively locked into Dunelm. To use it, I either have to pay £5 delivery or spend £60 to qualify for free delivery — all because of an error Dunelm made in the first place.

I repeatedly asked to speak to a supervisor, but was refused and simply directed back to the same policy. No meaningful escalation, apology or attempt to resolve it sensibly.

It was only around £30, but we were regular customers who would have spent hundreds with Dunelm in future. Instead, they’ve lost our custom over a £30 mistake because they couldn’t be bothered to find a reasonable solution.

As good a product as the much more expensive versions

Bought a chair but wasn't allowed to buy in-store or get as click and collect, had to be home delivery only with an added £12.95 delivery charge, as the chair could easily fit in even my little car and cost £249 I feel this is a scam by Dunelm in their costings, I then decided to check with the sofa's etc and it's the same with them, you can easily spend over a £1000 on buying them and you'll still get charged the delivery fee!! Wow Dunelm you are the only sofa/furniture supplier to charge for delivery on expensive items and it's not even that your sofas/chairs are cheap!!! Very disappointing 🙁

As always, one of the easiest shops to get things from, advice and help always available.

Visited the Hull store with my partner excitedly, with the intention of spending a decent amount of time and money buying the majority of our first time buyer essentials for our new home. The staff turned this experience from happy to disappointing fairly quickly. After a few minutes of browsing and already had a few things in our trolley, we noticed staff members aimlessly walking by our aisle keeping and eye on us. Then coming closer down the aisle, with pointless intention, obvious fake tidying etc. This is fine by me having a retail background, I understand being vigilant with potential shoplifters. However, after the first couple of initial scouts, its hard not to be offended when it continues. We were in no way acting or looking suspicious. We didn't have any bags with us. Not one member of staff interacted with us, which is usually a helpful detergent for shoplifters. Not even a slight smile, no asking us if we were ok or needed help, just looking down at us from a short distance. It was too obvious to ignore and made us feel like the stuff you find under your shoe. We started to rush through the things we needed to look at. The last straw was two members of staff casually chatting, fake tidying and squeezing down the small aisle we had been down for awhile, we were discussing paint colours. Then a third person came from opposite end of the aisle. Plenty of other aisles and customers instore to watch but we had the pleasure of of being almost escorted around most. Several different members of staff we encountered and they all consistently looked us up and down. Without saying a word or even a friendly smile. We skipped the the rest of the store, I wished we didn't need any of the stuff we already picked out because i didn't want give any of my money to Dunelm. We paid and left, won't be returning.

Nice products and good online experience.

Bought a coffee table first time that ended up being cheap contact paper wrapped in hefty cardboard with a glass table top which arrived broken, and sliced my finger open due to this. All of the metal fixings were also covered in rust. After sending picture evidence, I was told that I would get a replacement table top sent out within the next 10 days which was a complete and utter lie. This was a month ago. I was then told just last week that an investigation will take place to find out what’s happening and I will be contacted in three working days, which was also a lie. Now I am left with an open shard glass table top sitting on don’t cardboard legs wrapped with contact paper. I am also disabled with stage four cancer which I made them aware of, and cannot discard of this table. Stay away from this website.

All good. Easy website to use. The merchandise is attractive and realistically priced. Each time I have shopped online the items have arrived quickly. Very pleased and will shop again. Many thanks.

First rate customer service for an online purchase.
I ordered some velvet curtains at a very good price.
Evri began a horrible drama with me,& I suspected I would not get my curtains.Previous experience.
I reached out on the phone to Dunelm.
A human being listened to me,ordered a replacement item immediately, was very patient & kind.
Thank you,Dunelm.
My curtains are very beautiful,exactly the right colour.

on august 19th a bed frame i bought from them broke within 5 months of purchase, thus began a two week long game of me having to chase them up every day to perform the herculean task of sending an email to arrange an appointment for repair. once i got tired of waiting for them to do their jobs, i called and said i would just like a refund, which i am entitled to by the consumer rights act (2015) as i had given them a chance at repair and they hadn't done so. i was told dunelm couldnt process the refund and that it had to be sent to a different team, which makes no sense because if dunelm took my money and delivered the bed they can give me my money back and collect it. lo and behold, the day after demanding a refund, i was finally sent the email to arrange an appointment. the ONLY AVAILABLE DATE FOR THE REST OF THE YEAR is october 12th, meaning I will have gone almost two months sleeping on the floor by that time. i dread to think of an elderly or disabled customer dealing with the same thing i've been going through, i'm an able bodied young person and i've been getting back pain from having to sleep on the floor like an animal. dunelm has shown a systemic lack of care for their customers, do not ever buy furniture from them.