Amazing hire car company. Robert at the Edinburgh city branch made both the pick-up and drop-off incredibly quick and easy. The car was in excellent condition, and the whole experience was seamless fr... Näytä lisää
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Sijainti
Vaihda sijaintiaQ Park - OMNI, Greenside Row, Edinburgh, EH1 3AN EDINBURGH, SCOTLAND, GB
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Katso, mitä arvostelun kirjoittajat sanovat
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting,... Näytä lisää
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Rob was so friendly and made the collection and drop off so seamless. Would highly recommend the city centre location to pick up as opposed to the airport...fast and efficient. Will hire again from Ro... Näytä lisää
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Even after online check-in documents still needed to be scanned manually at the office. Over 1 hour wait at pickup with only three customers ahead of us. Insurance and payment policies both clear... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Drivalia UK - EDINBURGH CENTRAL
Yrityksen kirjoittama
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Yhteystiedot
Q Park - OMNI, Greenside Row, Edinburgh, EH1 3AN, EDINBURGH, SCOTLAND, Yhdistynyt kuningaskunta
- 020 3657 6054
3,7
Keskitasoinen
161 arvostelua
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Amazing hire car company
Amazing hire car company. Robert at the Edinburgh city branch made both the pick-up and drop-off incredibly quick and easy. The car was in excellent condition, and the whole experience was seamless from start to finish. Would definitely use them again!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
ROB made it brilliant!!!
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting, but he worked super fast and wearing a smile all the way. Could not fault his service at all.
I think Drivalia should have more than one person in store to avoid long queues and long waiting times for collections. Not fair on customers or the lone member of staff stuck at the desk
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Trustworthy service and great manager (ROB)
Rob was so friendly and made the collection and drop off so seamless. Would highly recommend the city centre location to pick up as opposed to the airport...fast and efficient. Will hire again from Rob without hesitation.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob in Edinburgh is fantastic
Rob in Edinburgh is fantastic. Great service.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil provide an excellent and…
Raghil provide an excellent and welcoming service and I really appreciate it.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy processing
Quick and easy processing. Rahil at the desk was friendly and helpful.
For others coming in please bring your DVLA code along when you visit to make it quicker.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Speedy service with a smile
Speedy service with a smile. We hire regularly from this location and always a good experience
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid ! possibility of scamming!!
I arrived at the Edinbourgh branch at 16:05 after having had difficulty getting into the building and waiting for the lift. My collection time was 16:00 , I waited penitently for the rep to finish with a customer and started talking to him at 16:15 where he told me the staff that let the cars out had gone and that a late collection fee of £150 would be required if he was to try and resolve the issue. At this point I accused him of trying to scam me. But he insisted that I was late and it was my fault. I had no option but to walk away!
The whole reason for the car hire was taking my 90 year old mother who had just recovered from a hip fracture to her best friends funeral. Having traveled with her from london by train I then needed a hire car for her but instead because I would not roll over and pay £150 as I was not l late I ended up loosing more money in taxi fares.
Absolutely disgusting behaviour!!!
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Slow, complicated, hidden costs
Even after online check-in documents still needed to be scanned manually at the office. Over 1 hour wait at pickup with only three customers ahead of us.
Insurance and payment policies both clearly enough stated beforehand. Digitalization clearly hasn't reached this place yet.
Office staff did their best but system is terrible.
5. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Best Ever Experience
My experience with Drivalia was absolutely the best ever. There is a person named Raahil Muralidharan in the Edinburgh City Center branch and he is the kindest person I have met ever. He did something so kind that saved my entire trip to the Lake District in England. I will never forget his gentle nature and exceptional service to customers.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Robert was really helpful and I had a…
Robert was really helpful and I had a great experience. Quality of car was good and Robert went extra mile to provide all details
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Ideal best place for car pickups for every travel
An absolute best place to pick up the cars. Everyone here is so lovely, so friendly and really helpful. Very glad to have found this for our holidays.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil was really helpful and kind
Raghil was really helpful and kind. Found a suitable car for us in what it seemed the busiest weekend in Edinburgh. Would really recommend their service! Definitely
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob went above and beyond to help us…
Rob went above and beyond to help us with our car hire. We had to change cars in Newcastle and he phoned ahead to make sure everything ran smoothly which it did. 100% happy and 100% recommend Drivalia. Great customer service. Thanks Rob 👍
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil was incredibly helpful and…
Raghil was incredibly helpful and worked hard to get us the best option available.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We've just hired a car from their base…
We've just hired a car from their base near waverley station in Edinburgh. I was in two minds, bearing in mind a lot of negative reviews. However we found them faultless: and I can certainly recommend them.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
Robb was very helpful and accommodating. Registration and pick up was a breeze. Two thumbs up.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Finger weg von Drivalia!!!
Finger weg von Drivalia!!!
Sie verkaufen einem trotz Rundumschutz ihre private Autoversicherung und geben sie als
Kaution aus
Mieses Geschäftsgebaren!!!!!
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wish I could give zero stars
Wish I could give zero stars. This is the Edinburgh Downtown location.
Reserved a car through Booking.com and had confirmation from Booking as well as a welcome email from Drivalia.
Despite this, the clerk claimed my reservation was not in the system and let me know at least 6 times that it was a bank Holiday and they had no cars.
They had a box with dozens of keys, but they were all reserved for the next day. He let me know there were no cars available on all of Scotland for the holiday and they were having to get cars delivered from England to meet the demand.
I suggested he give me one of the cars he had in stock and then when he had his cars from England the next day, he could rent that to one of tomorrow's arrivals.
He said he couldn't reach his boss because they are at level -4 in the underground garage and hed have to go all the way up top to get signal. I stared at him for a minute and said "I think you should do that, dont you?"
While he was gone, his young colleague somehow managed to get through and they agreed to release a car to me. At over £900 MORE than what my confirmed prepaid booking was for.
Claimed that Booking.com did not forward my reservation to them so could not honor my prepaid price and could only rent to me at that day's rate. And its a bank Holiday, dont you know. Nobody in Scotland would have a car available.
Oddly enough, we went to another company and mysteriously were able to get a car right away.
Scammer and con artist!!!
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
We’ve been waiting for 1 1/2 hours at…
We’ve been waiting for 1 1/2 hours at Edinburgh airport pick up and drop off, which was 1/2 wait and 15 min journey in itself from the airport. The staff will not tell us how much longer we have to wait, people are getting angry and they don’t care. It is one of the worst car hire experiences I’ve had and I’ve not even made it to the desk and got a car yet!
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drivalia UK - EDINBURGH CENTRAL
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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