Knowledgeable, friendly staff in store who did not pressurise when trying to make a sale. A set delivery date and easy finance set up, ensuring a smooth experience overall. The mattress arrived as... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Store guy was incredibly helpful, explaining how all different mattresses worked after my son did the sleep analysis. Delivery was on time and mattress delivered without fuss. My son said it’s so comf... Näytä lisää
Thanks for such such friendly, consultative and informative advice as we searched for our son's bed. We were able to browse, ask any questions and didn't feel like we were being given the hard sel... Näytä lisää
The order for a new mattress went through without any issues. I was given regular updates and reminders prior to delivery. Delivery was on my requested day and time slot. The delivery guys, Walter and... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Yrityksen kirjoittama
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.dreams.co.uk/help
- www.dreams.co.uk
4,8
Erinomainen
113 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I would expect better from a company like dreams
So after a bad experience at basildon branch, i was told that Chelmsford branch was much more knowledgeable by friends/family so I went to chelmsford branch and ordered a bed with a knowledgeable colleague called Roam, but once I ordered and booked in delivery I found that the date wasnt agreeable, called customer servuces on the monday after placing on the saturday to be told dreams would be taking their system offline for a week so I wouldn't be able to change the delivery date but moving by a week wouldnt be a problem. Have tried to change now and after 30 minutes waiting to get call answered get told end of august is earliest delivery date, said I had been advised moving it a week wouldnt be a problem and the answer was well that was last week and now its end of august. Advised i would have to think about cancellation and was told by hanzer in customer services yeah thats no problem. Hanzer in customer service needs some customer service training.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
So far lived up to sleep and comfort expectation
The bed was comfortable and helped my back problem . Only had a limited time to try it at present due to house moving .
4. heinäkuuta 2026
Dreams
Dreams, it is certainly the place to go and source your new bed. The technology they use to find a mattress that suits your needs is very unique compared to other companies. There is also a really good le el of stock to try within the store, which was all supported by the help and assistance with the friendly team at the store. Overall, very happy with the whole experience.
21. kesäkuuta 2026
Manager at drea.s very professional
Manager at drea.s very professional. Divey guys fantastic very quick a d I for.ative
5. heinäkuuta 2026
Satisfied Customer
The delivery team kept us updated and were very polite and professional. They know their their job best. In short, "job well done"
We felt valuable and appreciated, we're satisfied customers 😊
5. heinäkuuta 2026
Enjoyable experience
Knowledgeable, friendly staff in store who did not pressurise when trying to make a sale.
A set delivery date and easy finance set up, ensuring a smooth experience overall.
The mattress arrived as organised within a 2 hour time slot and was hassle free. Smart, friendly delivery guys were efficient and helpful, also knowledgeable about the product, advising us to remove plastic and let mattress breathe etc.
I would definitely buy from Dreams again.
4. heinäkuuta 2026
They were superb from beginning to end…
They were superb from beginning to end very professional
1. marraskuuta 2025
One satisfied customer
We had an excellent experience regarding the staff in our local Dreams who were informative and so helpful.The bed and mattress were delivered on time . The gentleman who delivered the bed was friendly and helpful . Will go to Dreams when we need any more beds .
5. heinäkuuta 2026
Absolutely love my tempur mattress
Absolutely love my tempur mattress and could not have been treat better by dreams, the only comment would be unless you pay for the service they just bring it into the hallway and it is a very heavy mattress, we live in a bungalow and would of thought it would be good customer service to just take it to the room it was going ( this is not a cheap mattress)
4. heinäkuuta 2026
Staff made you feel very welcome
Staff made you feel very welcome. Tried several mattresses and there was no pressure to buy. Delivery was good and the took the old msttress away.
15. marraskuuta 2025
Everything was easy and simple
Everything was easy and simple, all staff where helpful, and the two gentlemen delivering the mattress went over and above to help get it where it needed to be.
Great service.
5. heinäkuuta 2026
Our new Tempur Mattress
Having tried out our mattress of choice in the Shop, we have found it delivers everything we were expecting. Mattress moulds to you body and remains cool, even in this heat.
Excellent delivery and product knowledge and staff were a credit to Dreams!
4. heinäkuuta 2026
The staff are nice
26. kesäkuuta 2026
Dreams Tempur Mattress
Gentlemen who served us was the manager and his assistant, were fabulous fairplay. We told them what we wanted and they gave us the best advice. Really helpful. Would defunct recommend.
16. kesäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Sofa bed unsuitable
Sofa bed does not fold flat. Customer service inaccessible.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreams
Good Morning,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing a problem with your sofa bed, so I can assist you further I have requested some further information from Trustpilot.
I look forward to speaking with you soon.
Kind Regards,
Faye
Highly recommend the store in Croydon
Highly recommend the store in Croydon. Diane was brilliant and helpful in helping us choose the right mattress. She gave us time to decide and we even were offered a coffee!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Great
Great, salesman, not pushy at all, well informed and friendly. The delivery guys were also great, set the bed up, quickly and took all the rubbish, great experience.
5. heinäkuuta 2026
Delivery was on time the delivery men…
Delivery was on time the delivery men were so helpful and had respect for my home by wearing protective footwear and so pleased with my new bed
5. heinäkuuta 2026
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