Dreams - Acton Arvostelua 

131
TrustScore 5/5 tähteä

4,8

8 Western Avenue, W3 7UD Acton, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... Näytä lisää

Saanut 5/5 tähteä

I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... Näytä lisää

Saanut 5/5 tähteä

I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Sängyt
  2. Vuodevaatteet
  3. Makuuhuoneen sisustus
  4. Patjamyymälä

Yrityksen kirjoittama

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Yrityksen kirjoittama

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Yhteystiedot

  • 8 Western Avenue, W3 7UD, Acton, Yhdistynyt kuningaskunta

  • 02038904092

4,8

Erinomainen

TrustScore 5/5 tähteä

131 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(131)

13 450 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The back of the headboard is plain…

The back of the headboard is plain black with thin material not the same colour as the the front of the board nor is it padded therefore, could easily get ripped! Had I known that I wouldn’t have bought this bed.
On a positive note, the shop assistant and the guys who delivered and assembled were great.

Thank you Peter for the follow up call, you have explained very well the reasons why the headboard is made this way. On that note I will rate Dreams 5 star. Great customer service.

9. maaliskuuta 2023
Dreams - Acton-logo

Vastaus yritykseltä Dreams - Acton

Good morning

Thank you for taking the time to speak with me today.

As discussed, the reason that the back of the headboard is this way, is because most people put the put up against a wall, and if the back was padded, it would not sit flush. Additionally, it is also a commercial decision for the same reasons. If the back of the bed is against the wall, it felt unnecessary to upholster it in fabric that would never be seen, and end up just getting dirty.

I am glad we have come to a resolution that you are happy with and find acceptable.

Many thanks

Peter

Saanut 5/5 tähteä

East…Acton store double mattress

purchased a double mattress at the East Acton store
very nice Gent , and very honest to
for which I liked
As I bought what I liked
I chose my second option based on monetary means to buy
very pleased with purchase
very comfortable
And have no hesitation in recommending dreams

7. helmikuuta 2023
Saanut 5/5 tähteä

Roz, bed purchase

We were very impressed with your customer service representative, was very helpful in selecting a good bed and the advice given was fantastic
We will definitely recommend dreams to family and friends

25. marraskuuta 2022
Saanut 5/5 tähteä

East Acton Store = Amazing Customer Service

We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Martin was extremely friendly and even walked away at times in order for us to have a private conversation. Could not have wished for better customer service!

19. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

DREAM TEAM at DREAMS !

After many months of internet research, I finally went to the dreams shop in Acton to find out what I really needed and I was not disappointed. Martin got me on the Dreams test bed immediately and we found out not only what I want but what I needed for a great night sleep. I ordered the whole kit, base, mattress, cover pillows and a headboard. There was no rush to make a decision and I left a very happy customer. The wait was 6 weeks which felt like forever. On delivery day the install team were great they advised a time and turned up and did the install promptly and efficiently. Great service from start to finish - I only wish i had gone earlier as i was tempted so many times to revert and order on-line so glad I didn't! I highly recommend personally researching you sleep needs and where you spend so much of your life. Thankyou to the Dreams DREAM TEAM ! :)

6. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

100% recommended!

Linda, the sales assistant was very helpful and friendly. She advised us very well as we were a bit lost at the beginning, she offered a pillow to try all the bed, and the pillow was extremely comfortable.
I would recommend everyone that needs a new bed to go there and also try the sleepmatch bed! Amazing technology. Love it!!

31. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A Dream Purchase

Good advice given over the phone as to which purchase would be best for me. I was kept informed of the time the item would be delivered the day before and also 1 hour before they arrived to confirm they were on their way. Quick and efficient delivery by pleasant workmen. Excellent experience from beginning to end.

23. kesäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Customer service and great advice

I walked into dreams in Acton, having no clue of what products I should get however I knew I wanted a comfortable bed for my bad back. This lady welcomed me very warmly made me do the sleep test and walked me through the store checking for the bed that suits my budget and also making sure I understand each bed and its primary purpose. I got my bed in no time and even though after getting it I wanted something a lot harder I still got the choice of coming to change it when I feel like it's got insurance.

29. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A good experience with Dreams.

When we arrived at our local Dreams store, we were greeted by a very helpful member of staff. We used the Sleepmatch machine to give us a better understanding of what mattresses would suit us best. I would definitely recommend for someone to use it if your store has one.

Once we had tried a few different mattresses we sat down to place our order. Our order came 5 weeks later when we had arranged it and the delivery guys were very helpful and efficient.

We decided to exchange our mattresses as we had chosen ones that were too hard thinking they would last longer. Should have listened to the Sleepmatch machine! Dreams easily sorted this out and 3 weeks later our new mattresses arrived. We are currently enjoying comfortable nights sleeping.

6. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic experience from beginning to…

Fantastic experience from beginning to end. Martin, the salesman, was knowledgeable and gave good advice and didn't try to sell me the most expensive mattress. The one I bought is wonderful and I wish I'd bought it years ago! Dreams are aptly named! Highly recommend.

19. huhtikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

I visited the Acton branch and the service received by Lynda was excellent. Very helpful, patient and friendly, took her time in helping me choose the right bed and mattress. Very satisfied.

10. lokakuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good store experience and great sales support

I had a very good store experience. Saba and Linda were pleasant, professional, and very knowledgeable about the products. I would have liked a slightly shorter delivery time than a week, but other than that, no issues thus far. I will write again once I have tested out the mattress! : )

5. lokakuuta 2021
Oma-aloitteinen arvostelu

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