Great cap but terrible delivery. You need another choice rather than dhl. It would have been delivered efficiently by the Post Office.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Vuestra respuesta muy rápida y satisfactoria. Ahora quiero comprar la Oxford Azul claro. ¿Cuál de los dos colores que disponéis me recomendáis? La cuestión es que tengo una duda con el color azul... Näytä lisää
Warning: Their jeans are weirdly designed and cut. Had I noticed how they look from behind I’d never bought a pair. Not sure what their designer was thinking really. The middle is far too bagg... Näytä lisää
Yritys on vastannut
Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."
Yhteystiedot
9 Savile Row , W1S 3PF, London, Yhdistynyt kuningaskunta
- +44 (0)20 7608 0321
- concierge@drakes.com
- www.drakes.com
3,9
Hyvä
359 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It’s been a week since my order…
It’s been a week since my order confirmation and I still haven’t received a shipment notification. I sent an email enquiry two days ago, but still haven’t received a response.
24. huhtikuuta 2025
Vastaus yritykseltä Drake's
Hello Mr. Page,
We sincerely apologise for the inconvenience caused by the delay in dispatching your order and in responding to your inquiry.
During peak periods, our team experiences a high volume of queries, and our automated response system does inform customers that replies may take up to 72 hours.
Your order has now been fulfilled, and we hope it meets your expectations. We truly appreciate your patience and understanding.
Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind regards,
The Drake’s Team
El comercio on line funciona a la…
El comercio on line funciona a la perfección.
Morgan y sus compañeros son unos cracks.
Eficiencia y rapidez.
26. maaliskuuta 2025
Outstanding service
I have been a loyal customer of Drake's for quite some time, and every interaction with their concierge team has been exceptional. They consistently respond promptly and go above and beyond to assist. Recently, I made an unusual request, and they were more than willing to accommodate it. The outstanding service, combined with their beautiful products, is what keeps me coming back. Highly recommended!
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Cancelled order without giving reason/apologising
23. helmikuuta 2025
Great experience
Fast shipping, great packaging and I am 100% satisfied with the items I have ordered!
22. helmikuuta 2025
Loyal customer for a decade
Loyal customer for a decade. Ordered 3 jackets from sale. There is no right to return for sale items.
I guess they can do this now since UK is not EU anymore.
Just because you can do something doesn't necessarily mean you should.
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello Sam,
Thank you for your purchase, and for your feedback.
I understand your frustration with the returns policy for the sale items you ordered. Unfortunately for international orders, all Archive sales are final - as stated in our returns policy and during the ordering process.
Going forward, please do not hesitate to contact us directly to help clarify any policies or provide recommendations to ensure you have a positive shopping experience, even with final sale items.
Thank you for your understanding and cooperation.
Kind regards,
The Drake's Team
Fab garment from an ideal selection for…
Fab garment from an ideal selection for the mature modern man. Highly recommended.
25. marraskuuta 2024
Drake’s experience
What made the experience great was the customer service I received which was excellent. However, there is limited choice and limited stock which prevents the experience from being fully satisfying.
24. marraskuuta 2024
Easy transaction and item lovely
Website easy to navigate and online purchase smooth .
Excellent delivery timescale and item arrived on time and well packaged if a little plain , I would have preferred something akin to Mr Porter .
Overall great experience even so .
24. marraskuuta 2024
Absolutely stunned by how fast you…
Absolutely stunned by how fast you shipped the product, and I got the parcel within 3 days. Will definitely purchase from your store again.
25. lokakuuta 2024
Simply a good quick service with a…
Simply a good quick service with a great item! Very pleased.
25. lokakuuta 2024
How are they still trading?
Takes forever to get a response to a sales enquiry by email. Savile Row shop staff are charmingly vacant, disengaged and fine specimens of the minor British public school dunce - when I told them I was a 34" waist it was suggested I try the 32" on the rack to save the trouble of fetching a 34" from the stock room. Haven't had a problem with the clothes (yet) and vaguely pleased, if surprised, to see they still exist.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello Alan,
Thank you for sharing your feedback regarding your experience at our Savile Row shop and with our email responses.
We strive to provide the highest level of service to all our customers, and I am truly sorry to hear that we did not meet your expectations on this occasion.
While we appreciate candid feedback, we kindly ask that all communication remains respectful.
Unfortunately, since you did not leave your contact details, we are unable to review your previous correspondence or fully understand the cause of the delay you experienced.
If you could please provide us with more information at concierge@drakes.com, we would be grateful for the opportunity to address your concerns further.
Thank you for your understanding and cooperation.
Kind regards,
The Drake's Team
The parcel is stuck in customs and the…
The parcel is stuck in customs and the support needs 72 hours to reply. Although you take care of fees and taxes, I have been ask by DHL to give a customs clearance authorization which my results in additional costs…
24. syyskuuta 2024
Vastaus yritykseltä Drake's
Hello,
We sincerely apologize for the inconvenience you are experiencing with your parcel being stuck in customs. We have replied to your email, but we wanted to respond here as well for full transparency.
When we shipped your order, it was mistakenly sent as DAP (Delivered at Place) instead of DDP (Delivered Duty Paid). As you mentioned, duties and taxes are included in the price, and we are closely coordinating with DHL to have this resolved.
Thank you for your understanding, and we appreciate your patience as we work to rectify this situation.
Kind regards,
Drake's Team
Pakke kom hurtigere end forventet
Pakke kom hurtigere end forventet
Besked modtaget; pakke forsinket vi giver besked om forventet ankomst
Pakke ankommet
(unden yderligere besked)
26. elokuuta 2024
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