Great cap but terrible delivery. You need another choice rather than dhl. It would have been delivered efficiently by the Post Office.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Vuestra respuesta muy rápida y satisfactoria. Ahora quiero comprar la Oxford Azul claro. ¿Cuál de los dos colores que disponéis me recomendáis? La cuestión es que tengo una duda con el color azul... Näytä lisää
Warning: Their jeans are weirdly designed and cut. Had I noticed how they look from behind I’d never bought a pair. Not sure what their designer was thinking really. The middle is far too bagg... Näytä lisää
Yritys on vastannut
Great products and great quality. Fast delivery. Shopped many times and will order again for sure. But, please consider having a gift wrapping option in the future. A brand such as Drake's cannot shi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We pride ourselves in our dedication to craftsmanship and exacting quality. This, paired with our idiosyncratic design sensibility, is a bedrock for creating enduring garments and accessories of real worth. In the words of Michael Hill, "we make things that people can and will want to wear, for years and years to come."
Yhteystiedot
9 Savile Row , W1S 3PF, London, Yhdistynyt kuningaskunta
- +44 (0)20 7608 0321
- concierge@drakes.com
- www.drakes.com
3,9
Hyvä
359 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Extremely poor service
I have to say for a supposedly high-end company, I am extremely disappointed by the levels of organisation, coordination and customer service I've been subject to on a recent order which ran into the thousands of pounds (and which I have still not received). Days of silence from customer service representatives, poor stock-taking (ordered items actually unavailable, perhaps more than once?), and no answer by phone (twelve dial outs). Sort yourselves out. Your clothing is expensive. It's not hard to respond to an email, still less ten. People typically buy suits for occasions; often, as in my case, they flag the urgency of the purchase. Your inattentive and chaotic systems really add an unnecessary layer of stress to a process which should be much much smoother at this price point. The joy of British tailoring used to be in its smoothness, its attentiveness, its care. In this case none of these qualities are present. I would appreciate a rapid response on this urgent matter.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello,
Thank you for sharing your feedback.
We sincerely apologise that your experience fell short of the standards we strive for.
The customer service team have been in contact with you since the original issue was flagged, and we hope that you're happy with the suit now that it is with you.
If there is anything else we can do to assist, please do not hesitate to reach out to the customer service team directly. We truly appreciate your patience and understanding, and we apologise again for any inconvenience caused.
Kind regards,
The Drake’s Team
I’m really impressed with Drake’s
I’m really impressed with Drake’s! The clothes are beautifully made, and the online shopping experience was smooth and easy. My order arrived quickly and looked even better in person. Will definitely shop again.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
best product best delievery
best product best delievery. I love products from Drake's. I will order a ton soon.
25. lokakuuta 2025
How long should I wait?
My order has not been delivered for 9 days, it has not even been shipped yet!
It's a big disappointment when you pay 20€ for the shipping!
And they still send newsletter everyday like they run a smooth operation which is far from the reality.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello,
We’re very sorry to hear about the delay with your order and completely understand your frustration.
Unfortunately, we recently experienced some unexpected customs delays that affected a small number of orders.
This issue has now been resolved, and our team is working to ensure all affected orders are dispatched as quickly as possible.
If you could please reach out to our customer service team at concierge@drakes.com, we’ll be happy to personally confirm the status and make sure your order reaches you promptly.
We truly appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Kind regards,
The Drake’s Team
Poor Experience. Poor Communication
I am extremely disappointed with my recent online shopping experience. My order was for an item needed for a scheduled trip. It was initially confirmed but after waiting eight days for an update, I was abruptly notified that the order was cancelled "due to a stock error" without any offer of alternatives or further assistance. For a brand that markets itself as premium, this failure in basic stock management and more so, customer communication, is not what I would expect.
I subsequently have made another purchase and my order was fulfilled promptly. The item was excellent quality with first-rate cut and materials
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello Mr. Eoin,
Thank you for sharing your feedback.
We sincerely apologise that your experience fell short of the standards we strive for.
Unfortunately, your order was cancelled due to missing stock, which came to our attention following a recent stock take. During this time, our operations were closed, and our team reached out to confirm the cancellation as soon as it was possible.
We understand how disappointing this must have been, particularly given the timing of your order.
Please be assured that all stock management processes have now been reviewed and corrected, and this situation was highly unexpected and should not occur again.
We would be happy to assist you with any future orders to ensure a seamless experience. Please don’t hesitate to reach out to our customer service team directly.
We greatly appreciate your patience and understanding during this time.
Kind regards,
The Drake’s Team
The speedy delivery and the quality of…
The speedy delivery and the quality of the product. Its the first of hopefully many drakes purchases.
24. syyskuuta 2025
I felt very uncomfortable by sending a…
I felt very uncomfortable by sending a product different from the product photo or sending it in a different color than the one I ordered, and I don't want to order again
25. syyskuuta 2025
Vastaus yritykseltä Drake's
Hello Mr. Sim,
We sincerely apologise for the inconvenience caused. Unfortunately, the colours of the ties in this case were very similar, and an error occurred where the incorrect barcode was applied during labelling.
We completely understand how disappointing this must have been and have already reached out to you personally to resolve this matter.
We are grateful for your feedback, as it helps us improve, and we do hope we can restore your confidence in us going forward.
Kind regards,
The Drake’s Team
Took a bit long to ship
Took a bit long to ship. That’s why am not giving you a 5/5.
Quality as excellent as always though - worth the waiting!
25. syyskuuta 2025
Great clothing but...
Great clothing, but the sizing is inconsistent and often not accurately reflected in the size charts. It would be helpful if the website included more detailed sizing information—for example, displaying all products on a model with the model’s measurements listed, and providing consistent, detailed sizing advice for every item, not just some. Overall, a revamped website with clearer sizing guidance would go a long way toward preventing unnecessary returns (and would likely take some pressure off the advice centre).
24. syyskuuta 2025
One of the best brands I know
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Classic great Drakes quality
Classic great Drakes quality , speedy delivery too . Lovely stuff
26. elokuuta 2025
'discount code' is a fake option
Drake's has a 'discount code' option on the payment page (Cart page), however, if you subscribe the newsletter or try to place your first order, they do not give you any ‘discount code’.
Rather than being disappointing, this is in fact evidence of a way of treating customers very badly and synonymous with poor customer service and a lack of business vision.
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello Tiago,
Thank you for your feedback.
We’re sorry to hear about your disappointment.
To clarify, Drake’s does not currently offer discount codes, and we do not advertise them in exchange for newsletter sign-ups or first-time orders. The discount code field on our cart page exists to accommodate special promotions we may occasionally run, but these are rare and always clearly communicated when available.
We also have a dedicated customer service team who are always happy to assist directly. If you had contacted them, they would have gladly explained that we do not offer discount codes and clarified any confusion.
We understand that some retailers do offer such discounts as standard practice, but our approach is to focus on consistently delivering high-quality products and services to every customer, rather than relying on incentives or codes.
We appreciate you taking the time to share your thoughts, and we hope this helps explain our position more clearly.
Warm regards,
The Drake’s Team
Delivery impression
I’m so impressed with the delivery method Drake’s provided which is tax/customs included and a speedy delivery.
And of course, I always love the Drake’s product!
25. kesäkuuta 2025
If you like nice things
If you like nice things, consider yourself a man of style, you admire Humphrey Bogart and love attention to detail. Drake's is the brand for you.
25. kesäkuuta 2025
Superb service as always!
25. kesäkuuta 2025
Positive and polite customer service…
Positive and polite customer service with a quick response to my query from my online ordering. The items arrived with no issues. Fitted well and great quality too.
All round great experience.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
I’ve been waiting over a week for items…
I’ve been waiting over a week for items to be dispatched. I’ve contacted two separate email addressees looking an update and received no response.
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drake's
Hello Mr. Andi,
We sincerely apologise for the inconvenience caused by the delay in dispatching your order and for the delay in responding to your inquiry.
During peak periods, our team experiences a high volume of queries, and as indicated in our automated response system, replies may take up to 72 hours in certain cases.
The delay with your order was due to recent changes in customs procedures for Northern Ireland, which we were actively working to resolve with our couriers. We’re pleased to confirm that this issue has now been resolved.
We can see that your order was dispatched and received shortly after your review, and we hope that everything met your expectations upon arrival.
Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind regards,
The Drake’s Team
Excellence in every detail
Every purchase from Drake’s has exceeded expectations – impeccable fabrics, beautiful craftsmanship, and a brand that truly understands timeless style.
24. huhtikuuta 2025
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.