DNA Insurance Arvostelua 

258
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... Näytä lisää

Saanut 5/5 tähteä

Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... Näytä lisää

Saanut 5/5 tähteä

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... Näytä lisää

Yrityksen tiedot

  1. Vakuutusmyyjä
  2. Vakuutustoimisto

Yrityksen kirjoittama

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

258 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(258)

92 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great customer service and knowledgable…

Great customer service and knowledgable staff. I’d highly recommend this company. After seeing a couple of bad reviews I was a little apprehensive but as with things I didn’t need to worry. Fantastic company

2. syyskuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

Saanut 5/5 tähteä

Great insurance company

Great insurance company , would 100 percent recommend them , great customer service team , always helpful.

2. syyskuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Owor
Thanks for taking the time to leave DNA Feedback.
We appreciate the comments & always strive to offer the best service possible.
Have a great week & please don't hesitate to contact us if we can help.

Saanut 5/5 tähteä

Really friendly and professional…

Really friendly and professional service. I hate sorting out insurances but DNA made it really easy and was really helpful. Highly recommend them.

2. syyskuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Dear customer
Thank you for taking the time to leave feedback.
We are delighted to read your comments & will pass them on to the team.
Have a great day.

Saanut 5/5 tähteä

Highly professional company

Highly professional company. Dealt with my insurance swiftly and easily. Can highly recommend

2. syyskuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Good morning Rebecca.
Thank you for taking the time to leave DNA a review.
Your comments are very important to us & we will pass them on to the team.
Have a great day.

Saanut 1/5 tähteä

I would give them a minus if I could

I would give them a minus if I could. They never call back when they tell you they are going to. I have had nothing but problems since taking out the policy. They reduced my payments then increased them due to a mistake on there part. I have no faith in this company and would advise people to avoid them at all cost. I have asked to cancel the policy due to all the issues and have been told I would need to pay a cancellation fee to do this even though I have had nothing but a bad experience with them. I received emails and WhatsApp messages to call them with them saying that they had tried to call me but had no missed calls or answerphone messages from them.

28. elokuuta 2021
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Good Morning Kirsty
We are sorry to read you're comments. The last thing we want is to have an unhappy customer.
We as a company do not feel this is a fair representation of what has happened but we would like to work with you on this to hopefully get the issue sorted. Please get in contact when you have time.

Saanut 1/5 tähteä

Hi guys ..be aware dna robbing you

Hi guys
Took insurance put with these robbing company an cost well over £200 then cost another £105 just after a month was cancled and no refund was given wont reply to emails ..and want another £164 😫 Stay well clear these should be investigated

23. elokuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Lang, this review does not represent what happened with your insurance policy. This has been explained to you by management & we did not rob you as you have written. If you would like a manager to contact you & go through this with you again then we can arrange that.

Saanut 1/5 tähteä

Avoid Them at All Cost

I recently renewed my policy with DNA Insurance and i am sorry to say that i am very disappointed with the level of service i am getting . I have started my renewal on 5th of this month and due to some unexpected circumstances i am planning to move abroad and requested cancellation but this company is demanding more money which is approx. 30/40% of my annual premium . I have already paid the deposit which covers the premium for few months and now they are asking more funds to cancel . I have failed to understand why i have to pay that much premium for using the cover for 25 days or less . I have tried to resolve this amicably but company is refused to look into it . Avoid them at all cost . I am going to take them to Ombudsmen and PRA .

25. toukokuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Hanmad. We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Saanut 5/5 tähteä

Good customer service from Jake

I recently applied for a quote for a motor trade policy and was assisted by Jake. I was very impressed with Jake's pleasant, professional, knowledgeable and efficient handling of the procedure and I have subsequently taken out a policy.

16. toukokuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Simmons.
We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear Jake did that today. We will pass your comments on to him. As always if we can help with anything else, please contact the team.

Saanut 5/5 tähteä

Super service from Charli Rushforth on…

Super service from Charli Rushforth on a number of insurance quotes we put to her. The quotes came out the most competitive with an excellent level of cover. Very professional and friendly, highly recommended.

12. huhtikuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear the we did that today. We will pass your comments on. As always if we can help with anything else, please contact the team.

Saanut 1/5 tähteä

The worse company I have been with

The worse company I have been with . They nice customer service until like you take the policy with them as sooner you took policy they all lie and just they want your money . If anything come up they like we don’t cover that . we don’t cover these . And I highly recommend don’t don’t use them

29. maaliskuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Marden.
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Saanut 1/5 tähteä

It has been the worst experience Iv…

It has been the worst experience Iv had. Iv been a customer with dna for years. But the experience Iv had and the way they handled the problem they caused was ridiculous. I believe they sell u falls information. They forced me to cancel my policy and have charged me 2/3 off my policy for 3 months cover. Be careful to wat u buy off dna.

22. helmikuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Ali
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Saanut 4/5 tähteä

Good professional service as I found…

Good professional service as I found last year so I stuck with the same company. Good communication and easy to use portal.

13. helmikuuta 2021
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Morning Mr Khan
Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great week.

Saanut 1/5 tähteä

AVOID AVOID AVOID absolute con artists…

AVOID AVOID AVOID absolute con artists this company should be closed down no structure to complain take money from your acc and have to fight to get it back then they don't pay it back and it starts all over again! They do what they want when they want,GOD help us if we were involved in an accident they would drop you like a stone, I for one would not trust them to have me or my company or my family covered for any reason, they are SCAM artists hiding behind a load of sales people, just wait till you have a problem or been overcharged good luck !!!
And getting someone to call you back after your complaint....try 3 weeks !!!!they really are the absolute bottom of the pile in any insurance searches
GO WITH DNA at your peril.

18. marraskuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Curran
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Saanut 5/5 tähteä

Absolutely fantastic help from…

Absolutely fantastic help from Gabrielle at DNA insurance again today. She has been a star helping solve some issues, always on hand to help 👌🏻👌🏻

14. lokakuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Morning Carl
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

Saanut 5/5 tähteä

Excellent!

I very rarely leave reviews, but the service from Gabrielle of DNA today was excellent. Helped me solve a problem which took a lot of time and effort on her part - very much appreciated.

1. lokakuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Marcus
We are delighted to read the comments you have left.
DNA always try to help & assist as much as we possibly can & it's great to hear Gabrielle did that today. We will pass your comments on to her.
As always if we can help with anything else, please contact the team.

Saanut 5/5 tähteä

Fantastic customer service from Gabrielle

Fantastic customer service from Gabrielle.
She sorted out anything I needed with my motor trade policy in a friendly and efficient way. I would highly recommend! 🌟

17. syyskuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Beaton
Thank you for taking the time to leave feedback. We are delighted to read your comments & will pass them on to Gabrielle.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

Saanut 5/5 tähteä

Awesome

Great service from jake very profesional and polite . Made everything very easy for me thank you

20. elokuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

We are delighted to read your comments regarding the experience you had dealing with DNA.
We take great pride in making sure all customers receive the best service.
Have a great day.

Saanut 5/5 tähteä

Great experience from start to finish

Great experience from start to finish
Great experience from start to finish. I hate sorting insurance but the team made it so easy and hassle free would definitely recommend

16. heinäkuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Kerri
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

Saanut 5/5 tähteä

DNA was fantastic

DNA was fantastic, been with them 4 years now & everytime I get the best & most professional service. Especially with COVID-19 they have been nothing but helpful! Well done & will always recommend!

16. heinäkuuta 2020
Oma-aloitteinen arvostelu
DNA Insurance-logo

Vastaus yritykseltä DNA Insurance

Hi Mr Taylor
Thank you for taking time to leave DNA a review & thank you for choosing us for the 4th year.
As always if we can help with anything please contact the team.
Have a great weekend.

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