Barbie is the BEST! For more than 15yrs I have placed every specialty order with her at Discount Mugs. She is detailed, patient, responsive and takes pride it her product! I will 4ever order with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
Yritys on vastannut
Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
Yritys on vastannut
Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Branded insulated mugs & stainless steel waterbottles
I ordered custom branded insulated mugs & water bottles and I am thrilled with the outcome. Both products are beautiful & well-made. I will be selling these as well as giving them as gifts to members of our studio. Best yet- the customer service I received was exceptional. My sales representative James was quick to connect with me via email & over the phone to make sure I was ordering exactly what I needed and ensured that I would get them in time for a fundraising event. The two orders arrived separately and James connected with me after each delivery to make sure they were received and I was happy with the products. I will absolutely be ordering from Discountmugs again. As a small business, these product orders are no small decision and I am so pleased with my investment. Thank you Discount Mugs!
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince with James and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Excellent Customer Service and Sales.
Excellent Customer Service and Sales.
I needed assistance in a reorder and my account didn't have my past orders listed on it. However, customer service directed me to sales and I got my former orders pulled back up for a re-order. And they allowed for rush shipping as well.
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Vastaus yritykseltä DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Josephine. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Josephine delivering on that. We truly appreciate your business and look forward to working with you again!
Great Customer Service
I had a question about a product and connected with Jemmely over live chat. She was super helpful, quick, and knowledgeable. I was able to resolve my questions and place the order quickly.
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Jemmely. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Jemmely delivering on that. We truly appreciate your business and look forward to working with you again!
Patrick is excellent to work with
Patrick is excellent to work with! He took our order request, provided the best recommendations for our needs, and fulfilled in time for our quick turnaround request.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Patrick. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Patrick delivering on that. We truly appreciate your business and look forward to working with you again!"
Excellent Customer Service
Henry the representative who took my order of coffee mugs was excellent..we had a timely delivery and the products were great.They provide good customer service which makes it easy for first time buyers to navigate the purchase process..
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
DO NOT USE
DO NOT USE! I placed an order in December, they made a minor mistake and offered to fix it (great) but these shirts were needed for a nonprofit MLK Event for kids, so I made sure to tell them I could have them no later than January 19th. I received the tracking information today and they will not be here until after the event.
I communicated with customer service on an almost daily basis letting them know the deadline but they disregarded that information after promises and assurances that they would be here. I even offered to cancel the order so I could go to another company, which I was told there was no need for. I spoke to someone today who told me there was nothing they could do, so now I have 100 children coming to an event without the swag that was advertised in our outreach.
Completely disappointed and frustrated over every single aspect of this transaction.
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us.
We’ve sent you a private message and look forward to hearing from you.
Madonna was my helper today
Madonna was my helper today. She was fantastic and very helpful. I look forward to receiving my custom Mugs!!
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experience with Madonna and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Quick and Efficient
The sales person was quick and effecient and the process was very easy. They were able to pull up my previous order and had everything done in a few minutes.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had a seamless experience and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Easy order and helpful customer service.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick was very helpful and patient
Patrick was very helpful and patient, and made great suggestions some of which we did use
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We are thrilled to hear about your positive experience! Patrick is definately one of our rock-star team members and we truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick Tubig was very helpful
Patrick Tubig was very helpful and responsive when placing my order!
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We are thrilled to hear about your positive experience! Patrick is dedicated to providing exceptional service and ensuring our customers find the perfect products. Your kind words inspire us to continue delivering personalized care and prompt solutions. Thank you for choosing DiscountMugs—we look forward to assisting you again soon!
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! If negative "stars" was an option, that is what they would get.
I ordered 36 engraved mugs and gave them to all my clients. Then I washed one so I could use it at home. The engraving was A STICKER! It came off in the dishwasher! I am mortified. They claim they are refunding me, but that will never make up for the embarrassment of giving a plain white mug that was meant to be a meaningful gift with my branding on it. UNBELIEVABLE!
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us.
We’d like the opportunity to investigate your concern and do right by you. We’ve sent you a private message to discuss possible resolutions and look forward to hearing from you.
Excellent customer service & ordering process
Arthur was excellent! He helped me quickly & effectively get my project executed, which included the art department helping on the spot. He is a complete delight to work with. I loved that I could talk to one person to work on my order. He supplied me with his direct extension and even called me to let me know my proof had been sent so I could meet my timeline. The website is easy to navigate, & easy to upload artwork. I can't wait to see the finished products & am excited to give the gifts to our business partners.
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We are delighted to hear about your outstanding experience working with Arthur; he is truly one of our rock-stars and his dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. We truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Great customer service - Efren's the best!
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me through every possible option, answered all questions clearly and thoroughly, and provided an overall top-tier experience. 5/5 stars - someone better give Efren a raise, seriously!
8. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear about your outstanding experience working with Efren! It’s wonderful to know that Efren’s patience, attention to detail, and dedication made such a positive impact on your order process. We couldn’t agree more—Efren is truly a star on our team, and your feedback will absolutely be shared and celebrated. Thank you for your kind words and the 5/5 stars! We can’t wait to assist you again in the future.
Fe Ricafranca was awesome
Fe Ricafranca was awesome. She was so helpful and answered all my questions. She was friendly, courteous and professional. I would be happy to work with her again on my next order.
4. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Fe! She truly embodies the dedication and professionalism we strive to provide our customers every day. We're so glad she was able to assist you with your order and leave such a great impression. Thank you for your kind words! We'll be sure to share your feedback with Fe and the team. We look forward to serving you again on your next order!
Great customer service!
I reached out to customer service to inquire about tax exempt and Barbie reached back out to me and was extremely prompt and professional. She helped me with my order and checked in with make to make sure I received the items and that all was ok. Really appreciated the help and follow through!
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, truly appreciate your kind words and are thrilled to hear about your positive experience! Our team, including Barbie, is dedicated to providing exceptional service, and it’s wonderful to know she was prompt, professional, and went above and beyond to ensure your satisfaction. Thank you for recognizing her efforts and for allowing us the opportunity to assist you. We look forward to serving you again in the future!
Exceptional Account Manager!
My experience has been great thus far - simply because of the tremendous service I've received from Jemmely Ventura. There were quite a few obstacles with a larger order for my client and Jemmely made things work within budget, quality, and timing. So impressed with her and the customer service we received. My company does large event purchases 10-12 times a year - I'm going to move our business to DiscountMugs because of her hard work.
4. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, sincerely thank you for your kind words and for recognizing Jemmely’s dedication. Providing exceptional service is our top priority, and we’re thrilled to know she exceeded your expectations. We look forward to supporting your large event purchases and building a lasting partnership with your company. Thank you for choosing us!
Barbie Mendoza
Barbie Mendoza, the sales rep that helped me, is OUTSTANDING! She quickly helped me with the ordering process, corrected the proof before it got sent to me because it didn't have the right font, tracked the order to make sure it would be delivered in time for our event, and then in addition to the automated email with tracking information, Barbie also sent me an email letting me know the footballs had shipped. I work in customer service so I know stellar customer service when I see it. Barbie was top-notch and treated my very small order as if I was a huge corporate customer.
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are thrilled to hear about your outstanding experience with Barbie! Her dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. Treating every order with care, no matter the size, is our priority. Thank you for sharing your kind words, and we’re excited to work with you again in the future!
Informative
Customer service was absolutely amazing it was easy and the representative was friendly and patient and kind also informative with other products
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We, at DiscountMugs, are delighted to hear about your amazing experience! Our team strives to provide friendly, patient, and informative service, and we’re thrilled we could make your ordering process easy and enjoyable. Thank you for your kind words, and we look forward to assisting you with more products in the future!
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